Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

Unfriendly staff. Won't go back because of the negative attitude. It was my first time there and I…read morefelt like I was bothering the young man who waited on me.

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I walked in with a watch bracelet that needed to be repaired. In less than 5 minutes my watch was…read moremuch better than when I brought it in and it cost me only $10. Staff were very friendly and happy to help. Thank you for the great service. I have many watches, so I am sure you will see me again soon. Keep up the good work!

Mauro is the best. I have taken 4 pieces to be repaired and they were all great. I strongly…read morerecommend Golden Valley Jewelers for any jewelry needs.

We are from out of town and came in for a wedding. As a wedding present we bought a watch for the…read moregroom. It was too loose so we walked down the street after yelping a quick search. We were nicely greeted and the jeweler came to the rescue by removing a link. Then was so sweet after we told him the story, didn't even charge us. Please stop in and use his services or pick out a new sparkle. Thank you for making sometimes an anxiety filled event pleasurable.

The Swiss Watchmaker Jean Claude was the best. I was fortunate enough to have known him…read moreprofessionally for years having brought him several pieces to work on. One vintage piece that I had just brought him earlier this year that I wanted to keep close to a well worn used and not a complete refubishment turned out nicely. I was especially excited for this piece because it was rather difficult for me to explain what I wanted but Jean Claude came through again. One visit he was kind enough to show me some watches that he was working on which only further proved how many people trusted him. He will be missed. He not only provided great work but was a nice person as well. Finding someone to do what he did will not be easy.

Jean Claude worked on my Omega bumper watch, my Glasutte and a Tiffany watch and did very good work…read moreon all of them. Highly recommend.

I had boxed up my clock 20 years ago. Now when I took it out of the box a chain fell out and it…read moreneeded an oiling and some tender care, after taking it to American black forest for repairs, my clock is hanging and beautiful like when I bought it. Thank you.

Clock was fixed and was reasonable. Glad to have it back hanging up in my living room.read more

I was reminded recently why I simply cannot stand this location. The employees here are beyond rude…read moreand I don't even think they realize how rude they are. Now granted, I'm not a huge Kay's fan anyway, but my engagement and wedding rings are from Kay's and so I am forced to go to a location every six months for the warranty on my ring. (Which by the way has broken so many times that I have recently been given a store credit in which I will have to give my ring back and pick out a new one) So anyway, as you can see I have a problem with Kay's. I remember a few years ago when my diamonds continually fell out or became broken that an associate then asked me 'do you take a hammer to your ring?' Umm... What? I went for my dreaded warranty check up. When walking in I got a how can I help you. I wanted my rings checked and gave them to her. She then looked at my ring and asked if I wanted to upgrade my diamond. To me, that is simply flat out rude. You have no backstory on my diamond or knowledge of the history. Don't ask something like that. I am supposed to be going to their diamond event soon to get my new ring. I asked about the date where I was told I needed to make an appointment. I was then asked again if want to upgrade my diamond. Again, I said no and explained that I have a credit for a new ring because mine has broken so many times. What are your times I ask 11 or 12. Well, it's a Friday and we both work. You have nothing later? No, what time can you come then 7 We're done at 7 Okay 6 Um, no we can't do that either. So she walks away and I'm really just wanting my rings back by now. She comes with a paper and starts filling it out saying we have an appt at 6 for the event. I told her it was too far for us to drive and I wouldn't be coming. She again asked if I was sure I wouldn't want to upgrade my diamond (again diamond not ring). I was about ready to L.M.S. ( I'll let you figure that out) when I said no and asked for my rings and to leave. She did of course have to throw in there that she trained the new manager at my preferred location and that he was a result of her great teachings. Never again will I go into this store.

Ok,so I have been going here for many yrs.I have bought alot of jewelry including a 10k diamond…read moreanniversary ring.The amount of money that I've spent here is crazy. Even though I'm a good customer they are still rude,still argue,and don't do their jobs. I recently sent my wife there to do inspection on jewelry.When my wife went in,she had asked them to send out my gold bracelet to have the clasp fixed.The old guy behind the counter insisted on fixing it him self.my wife said no thank you,my husband was very specific about sending it out. The employee basicly refused (even though I have the warranty on it and that's covered in it) I may never be spending money here again after this!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

Had grandfather clock repaired cost $2200.13 months later not working again call them out again…read morecame out still not fixed and tried to charge me another had the for three months the first time and still not right call out somebody else would never to these guys again

It's a ripoff. Don't go over price service. I went there just to get a watch battery, long wait for…read morea 10 minutes of work.