Stay far away from Elida's Flower and Gift Boutique!! Buyer beware!!!
I've made 5 separate phone calls before writing this review to get the matter straighten out. I have never written a bad review before, but this shop absolutely deserves it! I've had enough!
I received the floral arrangement from a friend on 9/29/24. I phoned Elida's on 10/1/24 and spoke to Brittany. I explained the problem, I offered to send photos as the arrangement so they could see what I was speaking about. It was just 2 days old and the petals were falling off! They reviewed the photos and when I phoned back again, I was assured that I would get a new arrangement the following weekend. Nope, that did not happen.
1st broken promise
I gave them the benefit of the doubt and followed up again on 10/6 and spoke to Elizabeth. This time, I was told that they have been busy, but they will give me a call when the new floral arrangement was on it's way. Nope, that didn't happened.
2nd broken promise
Days passed. On 10/10, I phoned again and this time I spoke to Elida! You would think the owner who's name is on the shop would care and be concerned about their reputation. So I believed her when she told me that "she would make sure that it happens".
3rd broken promise
I called to follow up on 10/15 and spoke to Chris, who only took a message, listened to what I had to say and said the owner was not available.
4th broken promise
Today, 10/17, I phoned, I didn't even bother to get her name. The same situation, the owner was not available.
It's 1 week since my phone call with Elida. 1 week is plenty of time to get a new floral arrangement from La Mesa to Chula Vista.
5th broken promise, another lie.
Buyer beware! This is a very unreliable flower shop that has no problem sending old flowers and then does nothing to make it right. I will never, ever use this Elida's Flower and Gift Boutique. Oh, wait I didn't. A friend from out of state sent me this arrangement after my surgery. The flower arrangement did not cheer me, it just gave me aggravation since the flowers were so old it was a disgrace! I kept calling to make it right because my friend spent good money and was cheated. The order was placed from Texas and it was channeled to Elida's in La Mesa, CA. Maybe that's their angle?! They send the poor quality flowers for the out of state orders?! Probably because people don't call to let them know that they were not satisfied with the arrangement. I don't know for sure, but that has definitely been my experience. I've worked in the floral industry before so I know when flowers are fresh or when they are old. These were DEFINITELY OLD!! They should have never been sent!
I could, and I have purchased fresher flowers from a grocery store and for a lot less money than my friend spent to send me a get well bouquet AND they would have been 100xs fresher than what I received!!!
PLEASE!! There are too many good florist out there and don't get fooled by a "wonderful family owned florist in La Mesa." It is my experience they do not care about their customers. In addition, when they are advised of a problem with the freshness of the flowers they sent being too old, they would rather cut costs and promise, promise, promise, promise and promise, but never deliver!!
Go somewhere or call some place else! This shop is a nightmare to work with!! They offer nothing but poor quality floral arrangements, lies, headaches and trouble.
This is my experience and I have attached the same photos I sent to them. Based on these photos I was told I would receive a new arrangement.
Never happened!
Beware!!
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