Did a great job installing my vault 28 years ago…read more Called three weeks ago to have a tech come out and adjust my combination. Talked to a gentleman who said he'll get right back with us in an hour. Never called back! Three days went by and we called again the gentleman, Ishmael, said he would call us back in an hour. Never called back Call again and they put me on hold which actually went to somebody's voicemail. Left a message, and then I called back and said I was disconnected and connected to a voicemail Ishmael told me he was on the other line. Then I explained to him that we called three times now starting three weeks ago with a promise they would call us right back Never called us. Actually, they never dialed our number once I feel, since I am an established customer and spent thousands of dollars on a walk-in vault that they would at least have the respect enough to call us back and let us know that they're not able to do it or, at the very least, give us a recommendation of who can come out. They did not. But they did proceed to come up with all these excuses why they didn't call us back. Very unprofessional

Just wanted to thank Tyler and the rest of your team for being so on point in making our purchase…read moreand installation of the safes go smoothly. It is a rarity these days to find a company that delivers as promised, and you guys most certainly did just that.

When you're ready to INVEST in a safe, you owe it to yourself to visit CE Safes. You'll see…read morefirsthand why you don't want to buy some piece of junk at a sporting goods store, with steel as thin as a car body. The owner took the time to show us the inner workings of the safes and the differences in each so we could make an informed decision.

$17,000+ for a "premium" safe and this is the level of quality and customer service I received…read more This has been one of the most disappointing and frustrating high-dollar purchases I have ever made. I spent over $17,000 on a Fort Knox safe through CE Safe because I expected a premium product backed by premium workmanship and customer service. Instead, I ended up having to document and report a list of problems that should never have occurred with a purchase at this price. The safe arrived with particles trapped in the paint, with additional paint defects visible around the bottom. The fire seal was cracked, which I reported. I was then told by the technician that the cracked seal was "normal" and that nothing could be done about the paint. The interior electrical outlet was also defective. Of the three sockets, one did not work. I was told the safes are tested at the production facility and again when they arrive at the Florida warehouse. If that is actually the case, how does a defective outlet make it through both levels of supposed quality control? Then came the repair. I was told the technician broke the screw securing the outlet and did not have the appropriate drywall screws to properly secure the replacement. I was essentially left with an outlet that I was warned to be careful with so it would not detach. And then there was damage to my home. The safe, weighing over 2,500 pounds, had to be unbolted and moved to access the rear. Afterward, I discovered a large dent in my drywall next to the safe where the technician had been working. So, after spending more than $17,000, I was left dealing with: * Defective paintwork * Foreign particles embedded in the finish * A cracked fire seal * A defective electrical outlet * A questionable/inadequate outlet repair * Damage to my drywall * And, most importantly, a complete lack of meaningful resolution What really demonstrates the level of customer service, however, is the response I received after bringing all of this to their attention. Rather than addressing the individual problems, CE Safe essentially responded that my comments were "noted," that they would be forwarded to Fort Knox, and that they were concerned because I had previously sent "only positive communications." That response is particularly disappointing. Yes, my earlier communications were positive. I was happy with the purchase before I discovered these problems. Being satisfied initially does not somehow invalidate legitimate complaints discovered afterward. A company should be judged by how it handles problems when something goes wrong--not by how happy the customer was before the problems appeared. I did not spend $17,000+ expecting perfection, but I absolutely expected quality control, competent workmanship, proper repairs, protection of my property, and a company willing to take responsibility when legitimate issues arise. Instead, I feel like I paid a premium price for a product and service experience that fell nowhere near a premium standard. The most frustrating part is that I genuinely wanted to be happy with this purchase. I wanted to recommend the company. Unfortunately, after this experience, I cannot. If this is what "premium" quality and customer service look like, I would strongly recommend prospective customers think twice before spending this kind of money. For me, the price of this safe was not the problem. The problem was paying a premium price and receiving anything but a premium experience.

These folks are great. They take care of all your needs. They're a family owned shop that's been in…read morebusiness forever. I have known the owner David Gonzalez for over 30yrs.

From the owner: Commercial & Industrial Locksmith Service, Fire Rated doors & frames, Security Hardware, Access…read moreControl, Safes sales & service.

A very pleasant experience today with Jason starting with a phone call and then stopping in and…read moregetting my Medeco deadbolt figured out, pinned, Keys, and a card I had no idea my online lock purchase from another company needed so much. The staff were friendly and efficient with much more walk in business then I would ever assume for a late morning. Lots of fun key blank styles to jazz up your key ring. I'm glad we found Anthony Lock & Safe. Thanks Jason From Scott & Jen.

Sal was amazing and took care of my problem within seconds, yes, I said seconds. Thank you.read more

No problems. Needed a safe. Got exactly what I wanted. Crew was great. Professionals. Highly…read morerecommend this company.

Met them at a recent Home Show and Expo in Miami. They offer many safes and had a couple nice…read moreAmerican Security (aka AMSEC) safes available to touch and see locally. The lady we spoke with appeared quite knowledgeable in the product, delivery, and appeared to be part owner. We were quite impressed. We considered a large fire model with free delivery. We went home to measure the space needed and really wanted to purchase from them. We also looked up pricing and reviews online before purchase and reached out to discuss a counter offer or if any negotiation was possible based upon differences in price. We never received a response ... and had verified the preferred form of contact at the show. Perhaps it was missed. Reluctantly we made the purchase thru another vendor at a much lower price point several days later. We would have paid more to work locally with a small family owned business. Disappointing that even a courtesy reply was not received that may have developed into a sale.

Above and beyond! The first time I called because I locked myself out and Sam very quickly came and…read moregot me back in my home. I called because I needed new door knob lock installed. Not only did he quickly fix the problem- he also noticed that my door was hard to close and on his own saw screws on hinges were not in tightly- he tightened them and now door opens and closes with ease. Also fixed deadbolt. To top it off, he noticed some damage on inside door jam and told me to have it checked for termites or carpenter ants. I had no idea but yes he was right- I had it checked out by pest control and yes I have termites! Such a pleasant, kind, and expert technician- amazing! Goes above and beyond! Highly recommend

Nice guy on phone. But he asked if I wanted to send my private Ameco card. He was trying to safe me…read morea trip I didn't like the price and this texting the card thingy was a total turnoff

I couldn't get into my safe for ages... Every company I contacted said they had to drill... For…read moresome reason, I just didn't feel comfortable with that knowing that it didn't need to be drilled... First thing when I called and spoke with Miki I knew I found the right guy. He set up the meeting and boy did he deliver. This guy is the real deal treating me like a human being with total respect was extremely professional and charge me the price that he quoted. He did not try to upsell at all. Truly amazing customer service and great knowledge. I would use him again in a heartbeat and if you have any issue with your safe, make sure you call them. Miki, thanks again for your awesome service.

A very short but impactful experience. My story starts when I am unable to open my residential…read moresafe. After trouble shooting with my safe's customer service, they informed me that my safe was inoperable and I would have to drill it open. So, I called Ariel safe to have them drill my safe open. I spoke with Miki, who instead of simply coming out and charging hundreds of dollars for his expertise and time, did his own trouble shooting with me over the phone. I will spare you details, suffice to say after installing a new battery the problem was solved. Miki didn't have to spend his time helping me but because of his kindness he saved me hundreds of dollars and the hassle of buying a new safe. If Miki is any reflection of the company itself, then you are in "safe" hands!

So there I was... standing outside my house like a confused raccoon with zero access and even less…read moredignity. Enter: KD Lock and Safe -- my literal heroes. Within minutes of my panicked call, they showed up with all the confidence of someone who definitely knows what they're doing (which, spoiler alert, they absolutely did). Not only did they get me back inside my house within minutes of arriving, but they were also super friendly, professional, and didn't once make me feel like the walking disaster I was. They clearly know their locks, their safes, and their people. If you want a locksmith who's quick, reliable, and lowkey could pass for a magician, then KD Lock and Safe is it. 10/10 would forget my keys again just to hang out with them.

Unkind owner told me to F off. He threatened us that most people wouldn't say anything when a tech…read morehas their key. Very odd

Charlie is great. I have had to call for different things over the years. He always comes out…read morequickly. He has a nice personality. He is licensed by the state. He is trustworthy.

**Astrokey Locksmith - Exceptional Service!**…read more I had an outstanding experience with Astrokey Locksmith in Miami, Florida. My wife accidentally locked herself out of her car after 5:00 PM on a Thursday in Doral. I called Astrokey on a whim because they were close by, and I'm so glad I did. Marcelo answered the phone immediately and was incredibly polite and accommodating. He arrived within 15 minutes and effortlessly unlocked her car. The entire process was smooth and stress-free. I will definitely use Astrokey Locksmith again if I ever have another issue. Highly recommend!

First tine customer luckily they hap p en tu o be diwn the street., One call and they were quick,…read morereliable and reasonable.