I had previously given Elite Access Doors a 2 star rating for unclear billing and feeling like I was being upsold on items. Would like to revise the review based on a recent visit with same technician, John. John was helpful, effective and friendly this time as well as the last time. Billing this time around was better explained. The only issue stopping me from a 5 star review is that their services are still very expensive. I paid $410 for a total of one hour of John's time - including one new garage remote. Just still seems like a lot. But, I did agree to pay that. read more

Our garage was sluggish in going up and down so I called elite access doors for the second time in five years. John the technician arrived right on time and diagnosed the problem in a courteous manner. I feel good about their work and wouldn't consider using anyone else for future maintenance. read more

In the midst of posting this review I had yet another run around with Reyna. She also attempted to be nice and was very professional - however whomever she was speaking with was getting very angry and the answer they kept giving me was - "We will pull our tech, and put everything back to the way it was when we found it", which by this point they had supposedly already done 6 hours of work to the door - which needed repair after 2 days. (Original appointment was Friday and door needed to be fixed again on Monday). I asked if they could work with us on the labor costs, being that we never authorized the work and i was told that was not possible and promptly hung up on. My co-manager then called and they agreed to discount the bill from $1,451.26 to and even $1,200.00 ($251.26)- ONLY if i take down my Yelp review. California signed into law in 2014 that such clauses are not allowed: Summary of Cal. Civ. Code § 1670.8 The new law provides that a "contract or proposed contract for the sale or lease of consumer goods or services may not include a provision waiving the consumer's right to make any statement regarding the seller or lessor or its employees or agents, or concerning the goods or services." Cal. Civ. Code § 1670.8(a)(1). It will also be "unlawful to threaten or to seek to enforce" such a provision, or to "otherwise penalize" a consumer for making any such statement. Cal. Civ. Code § 1670.8(a)(2). The law carries maximum statutory penalties of $2500 for the first violation, and $5,000 for each subsequent violation. Cal. Civ. Code § 1670.8(c). Willful, intentional, or reckless violations carry a maximum penalty of $10,000. Cal. Civ. Code § 1670.8(d). read more

I wrote a good review yesterday because I was happy with how professional John was and I get little discount on labor. However, after my husband came home and found out that I was being ripped off, I was very upset. I was charged about a total bill of $3655 to replace circuit board, battery and sensor eye. I could have bought a whole new set of dual arm system for $2840 on Amazon! The OEM ones you even can get at about $1500! Not to mention that the trip charge is $175 and I paid $1200 for labor. If I knew about the price of new set of system, I would just replace with a whole new set and not having to spend time and money on 6 hours of labor waiting for John to solve the problem and repair everything. Now I just pray my gates don't break any time soon. Although John is good, I don't want to get ripped off again by his company. The $100 labor rate every half an hour with no limit is ridiculous. Be aware! Update: This place is a total scam. I just called other companies to get a quote on new set of electric gate system and did more research online. Average is $1500 for whole new set. Other repair place told me if they take my unbroken circuit boards and sensor eyes, they can re-sell it as refurbished and make extra money off them too. Then I realized that John took all my circuit boards that didn't even look broken and a working older model of sensor eye without asking for my permission. This place is not just ripping off, it's a scam!!! read more

Elite Access - Garage Door Services Near Me - Granada Hills, California

I have been using Elite Gates for 20 years. they are number one in Los Angeles. they do the job right the first time. No drama, No stress, call and set up your appointment. Friendly reliable service from start to finish. I highly recommend them. read more

They will call you, get someone to come out and then will completely rob you. If you thought divorce attorneys were bad, these ppl are ruthless. Every minute is ticking, even the time the technician is charging you money you are paying him. The technician will walk around, figure out that he can't get the gate fixed and then will tell you, that's a thousand dollars. Basically if you get something fixed you'll pay 1,500 or 500 for the visit if it's not fixed. Total scam, I have never been scammed this bad. read more

I NEVER write bad reviews but the lady i spoke with was rude, and they wanted to charge me $285 to come to my house for 30 minutes. this money would not be applied to any work I would get done, who knows how much they would end up charging me, but i don't want to find out read more

These guys are set to rip you off. Their technician showed up 3 hours late to his appointment. No one called me to inform me that their tech is running late. Finally, he showed up and told me some verbal suggestion,s and gave me a $255 invoice for fixing nothing. I attempted to call their managers with no success. DO NOT HIRE THEM or YOU WOULD REGRET. read more

It's $145 to show up + $90 every 30 mins service. Totally fine. So the tech arrives and alerts us - 20 minutes in - no repair needed - he just had to wipe off grease - and the entry door is all good. Ok. It is what is. But here's where dishonesty kicked in... Tech spent 16 minutes writing up the invoice. One assumes $145 + $90 is $235. right? Nope. Because he spent 16 minutes on the invoice, we ran into a second 30 minute billing, 6 minutes in. $325. I kid you not! When we complained, customer service agreed billing should be $235. It gets better. The entry door actually not fixed - still needs repair -but they won't come back unless we pay the $145 roll up fee, despite my request to simply charge $90 for every 30 minutes to FIX the door. BE WARNED. read more

UPDATE: I got another company to come and take a look. Turns out the keypad "Elite Access" overcharged me for has been recalled and is known to be defective. ORIGINAL: Terrible company. They came out and replaced the keypad on my garage door and charged $340 to do it. I later saw online that the keypad they installed costs around $50 bucks and has terrible reviews and is known for being unreliable. Sure enough, 5 months later, the keypad stops working. I call them and they tell me that their warranty is 30 days only, and they would charge again to come and fix it. Whoever heard of a 30 day warranty on electronics? Given how much they overcharged me the first time, I guess it's no surprise that they're crooks. Avoid!! read more

Our HOA's gate phone system and gate was having some problems. We made an appointment with Elite and their technician came here when promised several days before and confirmed the day before the visit. The company called to say that the technician (John) would arrive in a half-hour. He did exactly that. Technician John communicated clearly, was knowledgable and professional in his communications. He also seemed to care about the quality of his work. After he completed his work installing a new phone entry system and gate closer, he walked me through and patiently answered my questions. Overall, a good experience. This is our first experience with this firm and I will recommend to my HOA that we continue using Elite. John represents them well! read more

My sliding driveway gate stopped working. Called Elite and scheduled for a Monday 9-1 (the person on the phone was exceptionally pleasant and helpful). Marco showed up @ 9:10 (dispatch gave us a 20 min warning call) and set to work. Less than a half hour later, he reported back that we needed a new receiver. I was given a couple of options @ reasonable prices. Once we made our choice, the work was done quickly, including cleaning up the unit and lubing the chain and wheels. All in all, Marco was knowledgeable and easy to work with and Elite was everything I needed them to be. Double plus good! Definitely recommend. read more

This team in Elite access and doors are very quick to response and their service is great , they were able to help fix a gate to our garage and the prices are reasonable, thanks for your help. Daniel is the best ! read more

Elite Access - Garage Door Services Near Me - Granada Hills, California

Gate stopped working in the middle of the day. Called Elites Assess Door, they sent John, the technician, within an hour. Gave us a quote and replaced whatever needed to be replaced. Thumbs up for their professional. read more

RUN AWAY. Tried to charge me $700-$800. Parts were 1/4 the cost they claimed and bogus labor estimate. BEWARE- They charge $95 service fee and start CHARGING you labor BY THE MINUTE UPON ARRIVAL, SCAM. That's the purpose of the service fee, why would someone pay for labor with the no installation or work to be performed?! read more

John showed up on time and provided great service with quality job and effective communications regarding the scope of service!

Technician showed up on time which is a big plus. John was very friendly and explained the process thoroughly making sure that we had good communication along the way. I was satisfied with his knowledge and service. read more

Go somewhere else. They do not follow directions, do not finish the job they are hired to do and want to charge you $125 to come out every time they leave the job incomplete. Their service person Rayna is rude and they have no idea what customer service is! read more

Let's start with cost. I was charged $125 for a Trip Call and labor on top of that. Annoying enough when a company double charges you, but on top of that they charged me $700 for a Door King digital lock that's available online for under $300. Even worse, the tech who installed it sealed it with water-based silicone so when it rained that night, the silicone washed down all over our gate pillar. And because it wasn't properly sealed, water leaked into the box itself, jeopardizing the electronics inside. Do not hire this company. read more

Be careful when signing any paperwork, they don't warrant there labor , would not recommend

The technician came within the scheduled time and I'm appreciated he wearing a mask to work and it's very hot today.

From scheduling to the service call itself, John C. and the team at Elite Access were on time, professional, and did a great job.

Excellent fast service with high quality work! With flexible and fast timing just a phone call away and they're able to help you with service! read more

We unknowingly hired and paid these rip off scam artists $360 to do a job that they failed to do correctly, causing a theft in our garage due to a malfunctioning track that they failed to identify as the problem (it was an obvious and cheap fix). Instead, they overcharged (by a factor of over 2X what a reputable competitor would charge) to replace a couple photo eyes that were not the problem. When they came back they again tried to overcharge (by a factor of 3X this time, $590!) to fix the track that they failed to fix the first time. It's an easy job, that others would charge no more than $200 for parts/trip/labor. We protested and they were immediately highly defensive, as if they deal with this sort of problem often. A sketchy hothead owner by the name of Andrew Russell who works out of 17629 Chatsworth Street, Granada Hills, CA 91344 wrote a couple defensive unprofessional emails and ends up 'offering' to do the fix for $200 "Take it or leave it" (which is what they should have charged to begin with). No thanks, we'll do our business elsewhere, but this unprofessional and unethical company with their contractor's license 761010 will surely hear more from us in the near future. Note: they also may go by Advanced American Access or Elite Gates (look up Elite Gates reviews to see what kind of people you're dealing with led by this Andrew Suarez Russell guy). read more

Charged $95. to show up! $80. for 1/2 hour bid! Parts price: 4x going rate! Over $1500. for two springs, bar, wheels and "reset!" You have been warned! I got burned by not checking YELP first. read more

I have an older gate and an older Doorking 1504 entry keypad at my home in Malibu. Over time water had leaked in and damaged the mother board. Instead of recommending to change the whole unit which you can buy for roughly $800, they replaced the motherboard and charged me $1900! Bad of me for not checking on the pricing of a new unit ahead of time (and that is why I am giving them two stars instead of one; I am partially to blame; but I rely on the professional to give me the best path forward and in this case they definitely did not). When I called and complained about the amount of the charge, they said that they were actually giving me a discount as compared to the "retail price" of this motherboard! Really no attempt to accommodate. read more

John was very professional and worked efficiently in resolving issues with two gates.

Sent an amazing mechanic to successful complete the job. My gate works perfectly now. Definitely recommend

Elite Access is the one to use! John the technician diagnosed the problem within an hour of arrival, after troubleshooting for a bit. He had the parts with him and was able to make our driveway gate operational again within a few hours total, all for the right price. I highly recomme d them for preventive maintenance & all repairs. Bravo! read more

Overall great service. Had a new motherboard installed for our gate. Initially had a few glitches that seemed fixable. Had some issues once with a specific employee when trying to get repairs, but eventually got a hold of the right people and they stood by their work! The friendly technician came, detected and efficiently corrected the issues. Thanks!! read more

I wish I would have read these reviews before I got suckered into this scam. These guys get you because their .com comes up as genie-company.com. They are not silver or gold certified repair people for Genie. I called Genie and they are bottom of the list certified. I explained what happened to Genie and what they charged and they were not happy with them at all. Stay far away from this company. They do not tell you how much something will cost before doing the work and then charge over 3xs the price of the product they install. Look elsewhere! read more

John made it really easy to fix the problem and now I have a good working gate thanks to his service

I have been using Elite Access Gates for far too long. They come out, supposedly fix any issue with my gates for an enormous amount of money, and the issues recur within weeks. I recently spent another enormous amount and was told that everything would be perfect. Once again, several major issues went wrong. When I called 34 days later (after at least 4 issues occured) I was told there was a 30 day warranty. I am done with these inept, crooked criminals. read more

Had a terrible experience with this company. Be careful. All they want to do is charge you a trip charge and then $90 per 1/2 hour. The tried charging me fir the trip charge and an entire hour. They were on site fir 20 minutes. Could not fix my gate pad. When we called them we explained we did not have the re-programming code. They told us no worries they could still fix it. When they came put the Tecnician had no idea that we didn't have the code. He stood around fir the 20 minutes and then left. Next thing I know I guy an invoice fir $266. They are arrogant. They don't care if they fix your system. They just want to bill you. Be careful! read more

I contacted Elite Access Doors on 10-18-18 @ 8:30 am and was told they would be out by 11:00 am. Shortly after that I received another call saying they were on there way and arrived at 9:30 am. We had a broken spring on our overhead door and the cost of the spring was $125. I agreed to change both springs. Austin went out to his truck and came back with a contract with a price of $453 There was going to be $180 for installation and testing. At that time Austin mentioned my 2 bottom panels were slightly bent. (They looked fine to me) When they finished installing 2 new springs they reconnected the emergency release and tested, and the door went down without being connected to opener and the door slammed to the ground. Totally unprofessional on there part. Just before the job was completed Austin came up with another contract now for $575 which now included a Trip Charge fee $65 and Labor fee of $60 and $180 for installation and $250 for springs. Never was I told there was a trip charge fee and additional labor fee. I was then told if I did a yelp review they would give me a 5% discount. When discount was applied it was only on the $60 labor for $3. Talk about bait and switch I was that person. Door does work fine but I would not recommend Elite Access Doors. read more

Great service. Awesome receptionist. And Marco was able to fix my gate. Highly recommend.

Company was recommended by the manufacturer of an entry system I have here. Called Elite, they send over a tech who barely did anything but change out a small circuit board, and I got charged $160.00 for 'labor'. After that, the system was still not up to par, the tech, obviously done with his work then told me that "if I want to program the system, contact the manufacturer and they will walk you through it" What kind of business is this?!?!? The WHOLE reason I had the 'professional' there was to fix the problem! He only solved half of it!! What a lazy POS! The total bill came to almost $500. $95 for the 'tech' to show up $160 for 'Labor' (removal of two tiny screws) $200 for the part (Which I bet was $40) $23 CC fee. For no work done! This company is a HUGE scam! AVOID like the plague!! read more

This company is SCAM; do not order them unless you want to over pay. We order the simple service on the intercom and they charge as almost $300 for the part, which can easily be purchase for $100 anywhere. Then they have these high rates for travel and for every 30 min. And the technician was very rude and not easy to talk too. Very disappointed. read more

These guys are on point and get the job done in a professional matter. Great service!

Excellent service great technician office staff was good outstanding job nice price thank you.