I have taken some time to address this issue because I believe in giving everyone a fair chance…read more However, it's important for people to be aware of the business practices at this shop. I was referred to the owner, Sunny, by a long-time customer, which is the only reason I considered this shop at all. I asked Sunny to diagnose my extra vehicle, a 2007 Jeep Grand Cherokee, and paid $250 for the vehicle to be towed to his shop. After two weeks of waiting, he informed me that the vehicle needed a new motor due to issues with the heads, but he claimed there were no other problems. It's worth noting that the truck had been sitting unused for over a year before I brought it in. Sunny then requested $1,500 for the repairs, which I paid up front , and he assured me the truck would be ready in a week and I would pay the remainder when he completed the job. However, three to six months passed without any updates, and my attempts to contact him went unanswered. It took the person who referred me to visit the shop and inquire about my truck's status. He was told that if they couldn't fix it, they shoul refund my money. While she was on the phone with me and talking to Sunny, the owner gave a sob story about losing his mechanics and his father passing away, asking for more time to get the motor installed and the truck running by the 15th. Yet, here we are, four more months later. I asked my brother, who lives nearby, to check on the truck at his shop, and he found my truck untouched, now with bumper damage, water damage, and mold inside. He confronted Sunny, who again promised that the truck would be operational by April 15th. I contacted my brother, who resides on that side of town, since it's a one-and-a-half-hour drive for me to visit the shop. He went to the property and took pictures of my truck, which had been untouched. Unfortunately, it now has bumper damage, water damage, and mold inside. He spoke with Sunny, who assured him that he would have it operational by April 15th, claiming responsibility for it sitting for over a year, which caused water damage from the rain. He promised to handle the bodywork, brakes, and cleanup. However, on May 19th, my brother visited the shop one last time to check on the Jeep's progress. Sunny stated that the AC was functioning and the vehicle was running well, but he still needed to clean it and fix the bumper, as his body man was unavailable. My brother then took the Jeep home, only to find the check engine light on, malfunctioning signals, a broken gas meter, and now it won't even start. This has been the most frustrating experience I've ever had with any business, especially considering the high recommendations. It's been a series of blatant lies, and I'm still out of money with no resolution, forcing me to consider legal action. I wouldn't recommend this place to anyone, and I urge others to avoid dealing with Sunny at this shop.

Took my insurance check and did not do the repairs. When I confronted them about it, they tried to…read moresqueeze me out of another $500 instead of refunding me.

they quoted me over a thousand dollars to just replace my brake pads in my crossover. EXTREMELY…read moreoverpriced. it's a 350$ max job

I just returned from getting my second set of tires installed at Galaxy, on my wife's car, and I…read morecould not be happier with their PHENOMENAL SERVICE and PRICES! They are so professional, friendly, efficient, and cost saving! Back in June I brought my vehicle to Galaxy for tires and for an all-around tune up. The tires are the best I've had on this car, as Galaxy shops distributors far and wide to not only get great prices but also offers a variety and choices I've never seen at any tire store I've ever been to. Their level of friendly professionalism cannot be beat, as it is next level for sure! They also don't waste their time or yours; they get the work done as efficiently as possible, and they're quite thorough in their inspections for potential problems. In my case, I was about to take my car on a very long trip through multiple states (towards CA) and driving through the record-breaking sumner temps over the summer in West TX, NM, and AZ; they took that very seriously as they inspected my car with my trip in mind, looking for potential heat-related hazards or potential issues on my older car. The trip was great and I experienced no problems in my vehicle that has 180,000 miles on it throughout a brutal drive/trip that lasted six weeks in total--thanks to the preemptive eyes of the mechanics at Galaxy! The lobby is quite comfortable and they offer bottled water and Keurig coffee. They have WiFi so you can work while you wait, and they're great about keeping you posted of the job and timeline as they work on your car! Love this place!

Fantabulous!!! Auto care and service…read more JP and his team are unbelievable. If you are in the local neighborhood and I need of auto care, it would be well worth every dime and the time. I just wish, I had found this place sooner. Especially, after going to the same mechanic and after 2 trips, fixing something, just not the problem. JP's team got it right the first time and have been consistent in doing so every time with me. It was a tune-up this time, oil change, belt replacement and minor repair to the oil pan. Thanks again! Until the next time! Bye-Bye!

completely trash customer service and service left car in…read morelot for week without it being touched for him to claim hoses were changed but charged $120 for that while charging $130 for a diagnostic on a car telling me the same problem i told him it had when i handed it to him

We needed a quick repair on my sons daily ride. Ash told us to bring it right in and 24 hours the…read morecar was back on the road. No attempt to upsell. No delays.. Just prompt & knowledgeable service done efficiently at a fair price. Highly recommend.

I had a very disappointing experience with Ash Automotive and would not recommend them based on the…read morecustomer service we received. My son called ahead and was specifically advised to bring the vehicle on Thursday before the end of the day for drop-off. We made arrangements accordingly and arrived as instructed. However, when we got there, no one was present at the office initially. After waiting, someone finally arrived, but instead of assisting us professionally, we were greeted rudely and asked, "Why did you come at this time?" We calmly explained that we came based on the instructions provided to us over the phone, yet the individual continued with an unprofessional attitude and ultimately refused to accept the vehicle for drop-off. We understand businesses can get busy and scheduling issues can happen, but respectful communication and professionalism should always be maintained, especially when customers are following the guidance given by the business itself. Very poor customer service experience overall. I hope this feedback helps improve how future customers are treated.

Honest, professional and very knowledgeable. He will not recommend work that you don't need and he…read morewon't price gauge on parts or labor. Highly recommend!!

My RAV4 starter died on me and Mark was able to install one that I bought from AutoZone within 1…read morehour. This guy is the best. Service charge wasn't bad at all. Fair pricing!

2020-08-03 14:50:37 Took my truck in 6 days ago today…read more7-2-2020..I never received a call back from them and had to so all the calling and even drove by 3 times to check on truck.I was informed today that they have wasted my time and there's by not saying they couldn't work on my truck.They had other appointments and needed to pay bills.SO mine was put on the back burner.Then the next excuse is cause there so backed up and have the only mechanic /owner doing all the work.Then they drove my truck to Alvin several times and put some mileage on it.Still after all this it couldn't be fixed.NO charge got my keys and left.IM sure they would be fine for small mechanical issues only.After a week trying to get my truck only to pass inspection i know longer had an patience left.They were nice about it all..

Simms automotive is the most dishonest place I have ever gone to. I took my vehicle there and…read moreagreed to the diagnostic fees, but all I got for my $182.00 was pure speculation and outrageous estimates for future work. (they want $774.00 for a brake job and $554.00 to replace my radiator) He also talked about my radiator possibly leaking into my exhaust and maybe having to replace my engine.(WHAT!!!) They also claimed that when trying to scan my computer to determine what the check engine light was all about, they could not read it because I had a fuse out. When I went to go pick up my car, I stopped at AutoZone to get some opinions and they read my computer with a $50 dollar scanner, (I asked how much it cost) free of charge and as it turns out, all I needed was to replace a spark plug. I also asked the people at AutoZone about my brakes and radiator. I followed their instructions to get the air out of my brake fluid lines...yes just air, then I bought this mercury looking leak stop and now my radiator is fixed and my car is running like a champ. All for well under a $100.00. STAY AWAY from these SCAMMERS. YOU will PAY dearly!!!

Quick and painless inspection…read more Came here for an inspection and we were in and out in a matter of 15 Minuets. Staff was kind. Just walk in and walk out. Recommend.

THESE GUYS ARE TOP NOTCH! They are thorough, reasonably priced, honest & efficient. Rides to & from…read morewere so very helpful! Definitely recommend highly & will utilize for future needs! Exceptional business!

Stopped by here yesterday after my Jeep rattled weird when I was braking. They quickly took my jeep…read moreout and drove it to check for problems and checked my brake pads and rotors all free of charge. They were so kind, helpful, fast, and fair - a hard combination to find for auto shops these days. Will definitely be back!

Manual the man at the desk and Jim, the shuttle driver along with the service done to our truck…read moreexceeded or expectations. This is my first time here I recommend my friends and family to use Christian Brothers in the future. Thank you again manual and Jim in the service department.