1. Elite Benz Solutions

    0

    Summerville, SC

    Elite Benz Solutions

    5.0 (2 reviews)

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    Services - Elite Benz Solutions

    Routine automotive maintenance

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    1 year ago

    Excellent service, sold my 300 SLK Roadster and replaced with Audi, clean shop and didn't try to up sell me

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    2 years ago

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    German Auto Repair of Summerville

    German Auto Repair of Summerville

    (6 reviews)

    While staying in the area, I noticed that my vehicle was overdue for an oil change. I really…read moredidn't want to take my Mercedes to a Meineke or Jiffy Lube, but I also didn't want to go to the M-B dealership. So, I searched on Yelp and found this place. I called and made an appointment and they got me in on the same day. I was about 30 mins late for my appt, so I just left my vehicle with them, and came back to pick it up later. The ladies working in the office were very friendly, and so were the mechanics. I liked the fact that they did exactly what they said they would do, for the price they quoted. The shop is very clean. They did a good job and I thought the prices were reasonable for Mercedes service. The actual shop (and office) is in another building behind the building that has the TItlemax sign on it.

    Last week, I took our BMW 530i and Z4 in for repairs. I had consistent communication with the…read moreoffice personnel via phone and email throughout the week regarding the nature of the repairs and progress. Yesterday (8/6) I called the office in the afternoon to see if both vehicles would be ready. I was told that both would be complete by the following morning at 8am. I informed the shop that I would arrive at 8am on Friday (8/7) to pick both cars up. When I arrived, I was immediately informed that the 530i was not ready. I waited ten minutes for the owner, Peter, to arrive to discuss the matter. He told me that "the wrong part came in" and that's why my car was not ready. I explained to him that I had a discussion with the office assistant, yesterday, and was informed that both cars would be ready so that I could pick them up. He said, "it was a communication break down." I explained to Peter that I drove 40 minutes from Sullivan's Island (and paid for transportation to get there) and that I wasn't going to drive back to Sullivan's and come all the way back out to Summerville because his office failed to notify me of the delay. I told him he could complete the work and bring my vehicle to me when they were finished. He refused that option. I told him I'd be willing to let him finish the work but that I expected some flexibility on the rate based on the severe inconvenience. He denied that option as well. He went on to say that he "drives from West Ashley everyday" as if somehow that's relevant to the situation. I went on to explain that this has been a major inconvenience but received no sympathy or offer to propose a solution at all. The communication was ineffective and the owner has no accountability for his people or wasting his customers' time and money. This shop was recommended because they are supposed to do good work at a reasonable rate. In discussing the job with Peter earlier in the week, I asked him if they had any flexibility on the rate due to the fact that I had two cars with him. He told me that he didn't and that there was "no mark up on the part (a thermostat for the BMW 530i). The part was quoted at $100 and found it on the internet for $58. The issues with this shop are the following: - They are not accountable when they make a mistake that causes a customer time and money - There is a mark up on parts (which I would be fine with if they were honest) and they tell customers that there is no mark up I can't recommend this business as a result. I would be better suited to pay a premium closer to town as a result of the massive inconvenience and parts mark-up that they try to mask. I explained to Peter that I was going to post a review as a result of this unfortunate experience. He responded by saying, "that's ok, we get plenty of good reviews."

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (31 reviews)

    I was trying to find a place that could fix my Truck in a very short time. The dealer & everyone…read moreelse said "No Way". The folks at Firestone said to bring it in. The repair was done correctly, quickly,& easy on my wallet. The total price was way lower than the dealer & lower than I expected. Communication with Cameron was excellent. I seldom need professional assistance for auto repair but when I do, in the future, I will depend on the guys at this service center.

    Went in to have my battery changed. The tech at the desk said they needed to run a test on the…read morebattery before work was done. I knew the only issue was the battery as I hooked the car up to my own OBD reader and had no other issues. I told them no, thank you. Since the battery was dead when they tried to move it, they said they needed to do the test because it shouldn't have been dead since it was jumped to drive there. So I agreed. They came back and said my alternator was bad. On a 4 year old car.... They asked for me to leave it so they could order a part. I politely declined. Went back home and ran my own test again and the alternator was functioning properly according to my device. I took the car to another shop the next day and was told there was nothing wrong with the alternator and was actually testing well above what my device read. They could have gotten me for well over $1000 for a $300 job. They tried to take advantage of a woman who they thought wouldn't have known better. Definitely would not go back. Can't imagine how many other people who didn't know better and got ripped off!

    Elite Benz Solutions - autorepair - Updated July 2026

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