Went into this location , to have my brakes and some warranty issues checked. Was a little disturbed when I was told that the certified used car I bought in october would need new breaks in probably less than a year. I've just now put 10000 miles on the car and would have thought that I had more than that.But when you buy used , I guess that's what you get. They took care of the warranty issues with no problem though. read more

Manny was extremely helpful in assisting me in finding the perfect vehicle and getting me a great deal as well. Pax helped out as well. I would recommend this place to anyone. Very respectful, professional, and understanding. Thank you Low Country Volkswagen!!! read more

Came in with someone who was selling a car to me so that we can check everything - charged me 300$ said the car works fine. Took it off the lot and lights started popping up. Called them, they said to drop it off and they'll fix it. After waiting for a week I started calling every day until finally after a whole month they stopped throwing me around and said that it'll cost almost 2 grand just to start fixing it and they don't even know what they're doing. Had to give my car to the junkyard and lost thousands of dollars. This place is a ripoff and a joke. read more

I took my Jetta in for a 20k service and tire rotation. The next day I noticed that a scratched rim and tire that had been previously replaced were both still in the same spot. I called and they said that the tech's notes said he rotated the tires but that I could bring it in to have them rotated again if that's what I really wanted. I went took it in the next business day and showed them that my tires were never rotated. The service manager never apologized or acknowledged the fact that the rotation was NOT done. Was my 20k service even done? I'll never buy another Volkswagen again. The service department is SUB PAR....definitely won't be back to Lowcountry VW. read more

We have purchased multiple vehicles from Low Counttry VW. I had an issue that is apparently common and was told to schedule an oil change and they would fix the hood. I showed up and now they tell me I have to pay 200 to open my hood due to a manufacturer design issue. I would have thought that after buying multiple cars that the dealership would recognize this as a manufacturer issue since the service manager said it was, however they seem to have no respect or interest in preserving customer relationships even if they have purchased multiple care in the past read more

Jake, you did an amazing job fixing my Tiguan. I had no trust in VW after buying a dud and going to another dealership to fix the issue. This dealership led me to believe that under warranty they couldn't fix the manufacturers issue and only patch it.... I was livid. I had gone multiple times to get it fixed and pushed back on them- even being told one time after it broke again that it's cold out so I don't need a working air conditioning unit.... Jake - you changed my view on VW and made me love my car again. THANKYOU for fixing the issue and not just skimming by with a patch. My cars mildew smell is dwindling away. I appreciate you and the team. THANKYOU! read more

If for no other reason you should come here just to ask for Steven a smiling helpful and efficient African-American gentleman who went above and beyond and trying to help us find a used car whether Volkswagen or otherwise. He also drove over to their other smaller lot nearby and opened it up as it was late in the day and tried to find a Ford Mustang that was for sale over there but unfortunately it had gone to auction in the Summerville/Moncks Corner area. We were not buyers today but he was a wonderful sales person and helping person. Thank you Stephen! read more

Low Country Volkswagen - Car Dealers Near Me - Mount Pleasant, South Carolina

Adam Taylor is the best service manager with whom I have had the pleasure of dealing in my decades of car ownership.  Had an emergency issue Wednesday with 2013 VW CC. Flat tire on car parked in Daniel Island parking garage. Team sent by insurance company was unable to change tire. I drove another car to your dealership where Adam was able to diagnose the issue: Locked lug nut on each tire. Neither my husband nor repair team dispatched by the insurance company had the tool to unlock it.  Had car towed to Adam. Picked it up Thursday morning. Adam had it done in warp speed. I spent a couple of hours at Lowcountry Wednesday and observed Adam's impressive professional, knowledgeable personable talents. An aside: Jenny Brown is a great asset to the service team. Had a lovely conversation with her.  I have never been so impressed with a car dealership service team! My gratitude to Adam for his dedication, passion, and obvious commitment to serving his customers. Five stars for a wonderful experience! read more

Went for an oil change and a tire patch and they patched my tire for free. 2 weeks later, the air pressure dropped on the same tire so I assumed it had to do with the patch they did... whoops. It was another nail in the tire that they patched and sent me on my way with no charge. It's not always like that when it comes to patches, so these people really just want to get you in and out with a functioning Volkswagen. My lease is up next year, and if we stay with VW, we'll be purchasing from here, no doubt. read more

I had a wonderful experience buying my first car here! Alex and his team were very helpful and knowledgeable about the cars and making sure I was getting what I wanted. Highly recommend, especially for first time car buys. read more

Battery died in my car after only it for a 3 months . Yes it was 2019 preowned Tiguan and it was no other problems that caused the battery to died . I assume they put in a new battery in like when I bought my Passat in 2019 . Both car battery died within the same month. the battery was already way past warranty . It should have been replaced when I placed when I bought it . Prices are steep and not willing negotiate price. Don't buy a pre-owned vehicle here or any at that . read more

I purchased a used car from them this weekend. I have been looking for a second car that my new driving teenager can use. I knew what I wanted going to look. I had a price in mind as well. They listened and worked with me. I purchased a car I feel has the safety and features I wanted. I walked in and two hours later left with a car. Easy process and am happy with how it went. Would recommend this dealership. read more

Went to Low Country Volkswagen today for a recall on my car. The service department and entire staff was amazing. They had me in and out in no time and several employees came up to check on me to see if I needed anything while I waited. Definitely returning to Low Country Volkswagen for all of my service and next car purchase. read more

I LOVE my new VW!! I can't speak highly enough about the Low Country VW dealership! We purchased our car late at the close of business on a Saturday and drove it off the lot. I had a an issue (not with the car itself) and contacted my salesman on Sunday. He took time out of his day off and went above and beyond to address my problem. I called the Dealership Manager Monday morning and he too was more than accommodating. This is definitely a "make the customer happy" business! 10 STARS!!! Jackie W., Daniel Island, SC read more

Well, I almost bought a car here, and it was no fault of the dealership that I didn't. We just had a change of plans in our family circumstances, while also deciding that a diesel engine was not right for us. But the salesman, the general manager, even their expert mechanic, and everyone else with whom I came in contact, were all extremely patient and helpful, friendly and forthright, with answers to all of my questions and concerns, of which there were many, because that's how I roll... I would recommend this dealership to anyone interested in a new or used VW. You will find an agreeable staff who will take the time to find you the car you are looking for, and from my experience, will work with you in getting the best deal. read more

Just bought a Jetta here and could not be more satisfied. Carroll Brocato was my salesman. He was polite, knowledgeable, not pushy and did everything he could to make sure I was satisfied with my purchase. The business managers are extremely honest and did everything to get me a great deal. The dealership is well-stocked and the complimentary soft-drinks are a nice touch. Lastly, they are generous supporters of the local community, including the Wando High School Band. If you are considering pulling the trigger on a VW, go talk to Carroll and crew. read more

I bought a vehicle through the internet-truecar system. Steven Richburg and Jeff Bast (manager) were great. Unfortunately I had to trade the 2016 Golf sportwagen in again and Jeff was up front on the price he would pay for it and no games which I appreciated. Seems like a very professional dealership and highly recommend their services. I can't comment on their service department only on their sales team........ read more

Brenda was great and did everything she could to make my deal happen. The whole team worked hard to get me the exact color/model Tiguan I wanted and to make sure I was happy. They made switching out my old lease for my new one smooth. If you are looking for a VW I recommend heading over to Low Country VW, ask for Brenda! read more

Probably the best car purchasing experience ever. I had to buy a car somewhat unexpectedly last week. Cade was terrific to work with. Answered all my questions, always there throughout the entire process, taking care of me every step of the way with a smile and the most positive attitude--all about serving the customer. Lance also was involved who likewise went over and above, supporting me to finalize the purchase with a great deal. Thank you so much for truly a great car buying experience! read more

I recently worked with Glen and Charlie to buy a 2014 Tiguan and the process was quick, simple, and friendly. I had browsed a few other dealerships where I felt they werent listening to my budget or needs, not the case with Glen and Charlie! There was no pressure or games and they were very willing to find me something within my requirements and budget. Love my car and would suggest if you are in the market dont waste your time elsewhere. read more

If you are looking to buy a used car I do not recommend this dealership. Upon arrival we were greeted and told that they were motivated to sell and to expect a good deal on a 2013 Subaru outback. Unfortunately later on, the manager explained how their margins only allow 'a couple hundred bucks' wiggle room on their used cars despite there being some issues with the car. A/C rattling, slight mold smell emanating from vents and rust. Had bought a used car from them 7 years prior with issues and hoped this would get us some customer consideration for the repeat business. Unfortunately this was not the case. Fortunately for us there are many other dealerships in this town. read more

I used to do my Passat maintenance here until I shifted to another shop to save some money. It was already ten years old and I did not want to spend too much money on it. It did not go well and I ended up selling it later. Yes, you have to pay premium to have your car maintained in an authorized dealer but it may worth it. read more

The previous and initial review for this VW dealer and service center has some imbedded bias views, due to what seemed like a "rare experience." I've been a loyal VW auto fanatic for awhile now, and have dealt with many service centers in varying locales; some great and some just okay. LowCountry VW in Mount Pleasant was excellent, friendly, and provided expedited service. There isn't anything that would cause me to not return again for my next scheduled service date. read more

I gave this dealership 1 star because I had to give it something in order to write a review. Please do yourself a favor and drive the extra mileage to any other VW dealership. The service department employees are beyond rude, unhelpful and incompetent about putting the engine back together the way it was found. After having my car serviced and having a salesman with the sales department manager tell me I just need to buy a new car all together, (nothing is wrong with my car) I'm sitting in an auto parts parking lot as my boyfriend tries to fix all the loose wiring connections the VW mechanics missed. Learn from my mistake don't go to the dealership... read more

Look elsewhere. I was sold a used hybrid. Found out a few weeks after that it had a defective battery, had already been replaced once. I was never told that anything was wrong with it at all. It's a$4000 fix. I am now completely upside down on this car. Went to change the tire today(sold with bald tires) only to find the spare was rusted to the floor of the trunk. Finally got it off only to then realize there is no jack. Not speaking for new vw cars but the pos they sold me makes me want to burn the place down. Lying dirtbags. Oh by the way the 1 star is just cause I have to... read more

Please do not do business with these crooks!!! I bought a used car and it had $6000 of work needed to make it safe. They would not fix the repairs. So I returned the car back to them. Then I get a notice from the Credit Union asking me for a payment. I called again they said they would take care of it. In the meantime a have a debt of over $12K. Please these people are crooks!!! Dr Donald Renaldo owns this dealership he is from Charlotte. The people running Low Country are crooks. He should be more careful hiring. read more

They have changed so much in the last year- not sure why - I bought my new car from East Coast volkswagon. It was a drive up to myrtle beach but salesman Terry Gandy was so nice and helpful. Worth the drive!! read more

My first visit took two hours WITH an appointment for an oil change tire rotation and windshield wipers. I've been to Volkswagen dealerships across the country many of which do not even require an appointment for an oil change. They completed a customers service who came a half hour after me 40 minutes before they finished mine. I was advised that hers was just an oil change and didn't have the additional complication of changing windshield wipers and rotating tires. I didn't realize changing wipers and rotating tires was such a big deal and will be sure to have that service done elsewhere in the community. This type of service really makes me question whether or not I'm going to even purchase another Volkswagen in the future. I am new to this area And do not want to be put in this position every time I need service. read more

Mr. Richburg and his team are hard working, honest and customer oriented folks. I highly recommend this dealership and their line of automobiles if you want good service and reliability. Thanks! read more

It is a good thing they are friendly and they have wifi, because they are sloooow. Had an appointment at 10.30 for an oil change. It is 12.09 right now and am still waiting. read more

My experience at Low Country Volkswagen was fantastic. The entire staff was friendly and accommodating. Steven Richburg was exceptional in showing me different VW models to ensure I got the vehicle that was right for me. I would recommend LCV to my family and friends. read more

Good inventory and nice, low pressure atmosphere but if you are willing to travel you can get much better deal at dealers in Columbia and CHarlotte. Even Savannah/Hilton Head. Also the finance rates they offered were significantly higher than the other dealers. I think their volume is low and it drives them to gauge in other way. read more

My experience could not have been better! Caroll was a helpful and honest salesman. The GM made sure the process went seamlessly! I bought a used car and Lowcountry VW made sure all minor issues were addressed and resolved! read more

Huge thanks to Keith and the entire Lowcountry Volkswagen team for getting me set up in my new Jetta! When my previous car was totaled in an accident, I had no idea where to even begin the process of buying a new one. I was given very little time, and buying a car in the midst of battling insurance companies and working full time is extremely stressful. Keith turned what should have been a nightmare into a fun and painless car buying experience. He even picked up my car while I was at work the following week to have the windows tinted, so that I didn't have to go out of my way. I will always keep my car business in the VW family, because they've always treated me as such. If you're in the market for a car, this place is worth a visit-- and ask for Keith! He defies every car salesperson stereotype, and will genuinely help you find the car that will best suit you for the best deal. read more

My wife Alicia and I leased a 2015 Jetta for Alicia to enjoy. What a great experience it has been to work with salesman Jay Burhart, Finance Manager Morgan Sauls , General Manager Jeff Bast and Service Manager Christine Armstrong. We got the car we wanted for the right price in a seamless experience. Great job done by all!- Mark Rhoades read more

We recently purchased a vehicle at this dealership and could not have been happier with our experience! We initially went in and met with Keith and he was so wonderful that my husband and I went home and decided we didn't want to buy a car from anyone else. He was laid back, trustworthy and made the whole process seem effortless. Thank you!! read more

I just leased my second car from Low Country VW and I'll be making the drive to Stokes in North Charleston next time. Hugely disappointed with the entire process, I've never felt so disrespected and unappreciated as a customer - it was clear that my time was not worth anything. Four separate trips to complete the paperwork, my car was to arrive from Charlotte on Monday or Tuesday and ended up not being ready for me to pick up until Wednesday evening - which would be fine, except there was no communication from the Sales department about the changing timeline. I'm still not sure where the manual is for my brand new 2017 Jetta (never received it), but have been told to check the glove compartment twice now. I hate to write negative reviews, but after giving the Low Country team multiple opportunities to save face (none of which were taken), I hope to save others the headache that I endured. I won't be going back when this lease is up. read more

Steven Richburg sold me a Passat this morning. To begin, the asking price was very fair, to the point that I didn't have to negotiate. I told Steven that I would have to leave for an appointment at noon, but he assured me I would be finished in time. Guess what, I was finished at Noon! The process was wonderful, along with Brian, the business manager. I would highly recommend Lowcountry VW to anyone in the market for an automobile! read more

I had to deal with the service department recently and could not have gotten better service. Doug was the greatest he listened to what I said and came up with a great resolution. I would recommend anyone get their car serviced here! Thanks Doug! read more

These guys are unbelievable. I was trying to buy a 2009 pre-owned VW Jetta for my sister who lives in Charleston. She found one she liked that was listed for 14,000. It was not certified and it had 45,000 miles on it. I called the manager of the pre owned lot and he stated that he was not willing to negotiate on the price AT ALL. I was really ready to buy the car that phone call and he treated me like a stupid girl that he was not going to even take seriously. I asked him why the car was not certified and he stated, "I can't answer that question for you." I offered him 13,500 cash and he laughed at me and dismissed me immediately and said he would not go below the 14,000 asking price. I referenced 2 cars the same year that were both CERTIFIED and had 10,000 LESS miles than the one he was selling that were listed for less than he was listing his. He just spouted off a bunch of info about how awesome his dealership is and how many awards it has won. Who cares? Long story short I did not give that dealership my money and just bought a 2009 Jetta that is certified, has 33,000 miles on it for 13,000. Rob the manager at Low Country VW is a jabroni!!! read more