Had them come out to install 3 ceiling fans and a kitchen light. About fell out of my seat when I received the quote. $4,186.11 to install 4 things that I provided. No special wiring or installation, just normal fans and light. Did not use them. Tech was great, though. read more

First of all they said they would come out between 11:00 and 2:00, so I canceled other appointments for that time slot. They did not show and did not call to say they would be late, they finally arrived at 4:45. My request was to receive quotes on two projects that I identified in advance, but their rep that finally showed up could only write a quote for one project. They needed another rep to come back and quote on the second....more wasted time. Then they did not email the quote and I had to reach out to them (on hold a long time) for the quote. Thier quote for the first project was literally double than that of a local (and qualified) electrician that I eventually hired. This company is too big, too disorganized and too expensive... read more

I strongly advise against using this company. I had a York system installed by Elite five years ago, and it has been problematic from the start. Over that period, I've had to replace three capacitors, have the drain line re-pitched due to improper installation, and schedule multiple service calls every year--all stemming from mistakes made during the original installation. Recently, the system completely failed. Two independent HVAC companies inspected it and diagnosed a failed compressor, both recommending a full system replacement, noting that York units are well-known for these kinds of issues. Acting on the advice of one of these companies, I contacted Elite to see if my compressor was under warranty. I was informed by their office, through their general manager, that I had a 10-year parts and labor warranty, and that the repair would cost only $180. However, when the technicians arrived, I was suddenly told that I did not have a labor warranty and that I would be responsible for diagnostic fees, labor, refrigerant, and other associated costs--completely contradicting what I had been told prior. The communication within this company has been disorganized at best and misleading at worst. This experience has demonstrated a clear lack of professionalism, accountability, and customer care. I would recommend avoiding this company if you are looking for reliable, honest HVAC service read more

Purchased a new A/C in August, 2024. From the installation, which was done incorrectly and needed to be re-done, to technicians who damaged our unit and were unable to solve the issues that arose HOURS after the install and were constant for months, to the unprofessionalism of the managers in this company it has been a horrible experience. read more

I called today to request a quote for a simple toilet replacement. When I called, I spoke to Donald who stated he wasn't able to provide a quote and would only let me know that it would be $89 to have someone come by and then we would get a quote. I verified that if we didn't end up accepting the quote, we would still pay the $89 and I am disappointed that there is no transparency for such a typical service situation and do not want to get into a situation where we are stuck overpaying because we have already paid for them to come out. Some kind of transparency or a range would have been appreciated. Unfortunately the first impression was not great and we will continue looking. read more

I asked for an estimate to replace a 80 gallon hot water heater. On the internet, I could order the hot water heater for $1400. Elite quoted a price of $5,300 to install! So, that is almost $4,000 in labor! At $100 per hour, that is 40 hours of labor to install! It only takes two guys 3 hours to install. I called another company and they installed it for $2,300. read more

If you don't mind paying $119.00 service call and then $321.00 to hang ceiling fans. Not two, not three, just one fan. And charged for not being assembled. So $440.00 to hang a fan. The fan was totally organized on a table. Everything laid out. Doing a ceiling fan you don't put it together first. All installers do it different. The installer spent almost an hour trying to talk me into a three way contract service! Juggling figures and telling me it is a deal. I asked if he was on commission. Answer was yeh. Back to the fan he neglected to connect it to the outside switch. He said I don't need that and it would confuse me. Seriously I may be a senior but not stupid. I mentioned twice for it to be hooked up and he just said, no waste of time. Do Not Use read more

I have been a customer for the past four years. I don't know if something changed or management has changed but I am completely dissatisfied with my last service call. The technician was rude, he identified the problem but then refused to fix it and wanted to charge me $200. I have an annual service plan that I signed up for that this should include. It was a simple draining. He refused to do it. Then I called the company to schedule my maintenance which the technician said I needed to do in a month - then he'd be able to address my issue. I called and was then told that since I didn't renew soon enough that my next service would not be another six months so I'd have to be charged the $200 to clean the AC drain. I've never had an issue like this before. My service plan has always been automatically renewed. They were completely disinterested in me or my complaints. I asked to speak to a manager and no one called me back so I had to call them after two days. I have cancelled my plan after being a customer for 4 years. Guess they won't miss my business. read more