I was stuck with an out of town property and needed a realtor and property manager to do what I…read morecould not. I called Nathan from PBR and he went so far above and beyond at every step it was amazing. He suggest he help with things I was even afraid to ask for. Got the property cleaned up, fixed up, maintained and sold. I could not recommend him more!!

Bryce and Pensacola Bay Realty have been nothing but professional and awesome to interact with. We…read morefound a fixer upper and Bryce has been very knowledgeable and helping us in a lot of ways. Madison at the office is unbelievable. She makes me feel like she sits in the office and does nothing but wait to answer my calls and put my mind at ease. I know she has countless other clients she's working with but she makes me feel like I'm the most important. I highly recommend this company.

Brock Properties is the best. Very thorough in maintaining condition of property for owner,…read moreregular consistent communication, great record keeping. I have used this company for 3+ years and have been totally satisfied

If you own property and need a book keeper, Mike might be your guy. However, if you need somebody…read moreto actually manage your property, you better find someone who is competent. He "managed" 2 of my properties. His "inspections" were useless. Whenever, I flew into town to check on my property, I always found major damage that magically happened right after an inspection. I renovated one house before hiring him. He gave it back to me with every door kicked in, ceiling collapsed and the roof was rotted out. If Mike "manages" your property it might cost $30,000 in repairs when he returns it to you. Don't expect him to do anything that actually requires work on his part. Learn from my mistake, find somebody who will actually protect your real estate asset.

We have really enjoyed the house we rent from Mark Downey and Associates. The staff communicates…read morevery well what it expected of the tenant and provides any answers to questions that may arise. From time to time things do need to fixed and I gotta say this company has two wonderful people to assist in that. Darlene is a gem! I cant say enough good things about her. She responds quickly, gets the help that's needed AND follows up. I don't think we have ever had a person as good as she is when it comes to maintenance in a house we rent. I really feel like I need to send her something to express how much her help is appreciated. The other person that is fantastic is the maintenance guy, Donnie. He is so calm, informative and just overall a nice person to deal with. His work is always done extremely well and timely! Overall, I would definitely recommend this company to anyone just based on my experience.

absolutely horrible company. if you want people constantly coming in your apartment have at it!!!…read moreexpect them to invade your privacy several times a year. the inspector is absolutely horrible and rude. The ladies that run the office are nice enough but it's about privacy and the constant invasion that I can't tolerate any longer. luckily they sold our property so hopefully the new owners won't run it like slumlords. In all of my 30 years of renting I have never experienced such an invasion of privacy!!!!!! You have been warned if you choose to go down this road.

Hired PMI Gulf Horizons to find tenants for my property and help me with a sale of a property…read more Chris' professionalism and knowledge of the surrounding real estate market is outstanding. Always making sure his clients stays inform and Chris is quick to respond to any questions I had or assistance I needed. He went above and beyond to close on the sale of my property. I appreciate the value of service that Chris provides!

locked me in to a lease where i have no a/c or heat tried to charge me 200$ to switch apartment…read more had me move all of my thing to a new apartment to then find out with in 24 hr that ,the new apt had no a/c . was made to do a walk throught of mulitple apartment then was assured they would be preparing the apartment for me. just to get a call that i would be moving in the beginning of the month. they never moved me. Then i went to them to ask why i wasnt moved at the end of the month. I was met with aggravation and blantant gas lighting. And accordingly to them i was over reacting and states that i was aggressive. As a black women it is was so text book. Just to get me off thier back about my apartment .they told me they werent working on the apartment we agreed to. but a completely different apartment. and the apartment was also not complete. At this point i just had to shut up, because the next thing out of my mouth could land me who knows where. Homeless. With this rhetoric it made me uncomfortable and just sad cause i feel like im not allowed to be angry about something that anyone with a fiber of compassion would be upset about.

Jonathan has been amazing helping us manage and oversee our property while we cannot be on-site due…read moreto military orders. He has cared for our property as his own and ensured that the long term rental has remained in excellent condition until we return. I would recommend Jonathan and Hanban Real Estate for any listing/buying/selling or rental properties in the Panhandle area!

Great communication between me and the whole team. Rental and Selling was a breeze! Very…read moreProfessional!

Amazing Property Management Company. Clayton and Desiree go above and beyond! I could not be more…read moresatisfied with their management of my condo on Airbnb on Navarre Beach. If I could give them higher than 5 stars I would! Look up my condo if you ever want to stay on the beach. Nothing but 5 stars on my property. Anchors Away on Navarre Beach!

I was really disappointed with Deluna's management of an apartment I rented in Pensacola. The…read morecompany was poorly organized. As an example, I set up an automatic recurring bank payment to cover my monthly rent and, despite this, received notifications of delinquent rent on multiple occasions, informing me of late fees, etc. Deluna ultimately corrected these errors, but they didn't respond immediately. This sort of thing was stressful but only a minor inconvenience. My major complaint: at the end of my lease, Deluna withheld funds from my security deposit for cleaning fees. On the invoice, things like "light cleaning bathrooms/kitchen" were cited. In Florida, landlords aren't allowed to charge tenants for cleaning unless there is damage beyond normal wear and tear. There was no damage to the property, and they produced no evidence of damage. They simply billed me to cover their routine operating costs between tenants. This kind of unethical practice is too inconvenient and expensive for the average tenant to litigate in court. Deluna understands this, so I wouldn't expect future tenants' experiences to differ from mine. At the time of this review, there is a 5-star Yelp review of this business written by one of the co-owners, "Clayton H." This violates Yelp's terms of service, so I reported the review. Mr. H writes "Honest and proficient property management company! No extra hidden fees for owners or tenants!" This was clearly not my experience. What do you think the chances are that it'll be yours?

For a couple of years I've rented a home managed by this company without any issues. Over the past…read more2 months they just literally disappeared. I have a few issues that I need to discuss with them and I can't seem to even make contact. . My agent has been out for a health issue which she should be able to do and have coverage. When I call the office I'm told someone will call me. No calls back. 4 other times no one answered the phone so I left a message. Still nothing. I put in a maintenance request 2 weeks ago and the portal states it was received but no one has made a move to take care of the issues. I hate that the owner of the house is paying them to manage this rental because he's getting ripped off. The only thing they are managing is to take my rent payments! I gave them 1 star only because of the decent service I got in the beginning.

Finally able to move on after this bad experience! We rented from Lacey and had heard good things…read more Not our experience at all! After 9 months of being in a roach, mice, critter and mold infested house our lease came to an end June 30. I had contacted Lacey multiple times through our lease. Within the first month the kitchen counter fell on me since it was not properly secured to the cabinets and wall. They sent a random handyman who took over 3 weeks to jimmy it so it would work. At move out we were informed the Owners were responsible for switching all utilities back. They set it up for Aug 1st, a month after we moved out and they expect us to pay the bill! During quarantine mandate they pushed to send to outside unprofessional guys, one for measuring and another for inspection of the property? I explained my son was high risk but they didn't care and sent them any way. They are also charging us for the mold and holding it out of our deposit money. The house was left cleaner than we received it! I would never use them again! Renters beware! With all of this, the phone number is always a full mailbox and no one picks up. Gulf Breeze has much better Landlords..find one other than Legacy!

We are a military family that owned a home in Crestview, FL. We reached out to Assurance Realty for…read moreProperty Management shortly after we moved. I can't even begin to put into words how absolutely phenomenal they were! We worked with Kim specifically as our property manager and she was so great. We really liked how their process was set up. If there were any concerns with the property, Kim told us immediately. We ended up moving overseas for 3.5 years and during that time frame, we switched tenants. I can't imagine dealing with all of that while being overseas. We experienced minor tornado damage to the property and Kim was on top of it. She was always open and honest. She kept things fair for both us as the owners, as well as our tenants. We fully trusted Kim and never once had to worry about anything. It was such a huge load off to know we had that! She really was such a blessing. We decided to sell the property in 2021 and got teamed up with Donna. Donna was just as incredible as Kim from the very beginning to the very end. She made the entire selling process super easy. She was open and honest about our options and walked us through every step and answered every question we had. We live out of state and knowing we had someone we could trust to take care of selling the property was a relief. From our end, the selling process was easy. We know that's because Donna is such a phenomenal agent and took care of the heavy load of things on her end. In the eight years that we worked with Assurance Realty, whether on the Property Management side or the Real Estate side, we knew we could trust them completely. Honesty, integrity, and professionalism are important. Assurance Realty of NWFL, LLC goes above and beyond for their clients. I simply cannot say enough good things about them.

I can't speak highly enough of Merinda Vause. After working with 4 less than caring and engaged,…read morequick sale mentality real estate agents, I was fortunate in finding Merinda . Merinda is a true professional, very personable , easy to work, dedicated to her client, kind , knowledgeable and genuinely cares about her clients and their needs. I not only found a top notch realtor I gained a lifelong friend . I highly recommend Merinda!:)

Loved the condo we rented at Baywatch from Surfside Properties. We have rented many condos and…read morebeach homes over the years in Pensacola Beach and this unit was one of the most comfortable and well equipped units we have ever rented. Great furnishings, well stocked kitchen and an all around great value. Steve and his associates were a pleasure to deal with. We will definitely be renting from Surfside in the future. Many thanks!!!!

12d was absolutely filthy. I did let the owner, Steve, know twice and he's never answered. And…read morethey removed my review. The sheets had stains, two wash cloths had black stains. The pots and pans old and dirty along with the lids not washed. Oven dirty not cleaned, lint in dryer, guest bathroom tub filthy, floaters in water and floor dirty. VRBO rem bed my review.

First of all, Ill start saying that this is not the first time dealing with property managements in…read morethe USA, however Ill have to say that this is by far the worsens property management I have ever had. The poor communication, the delight on the responses and the unprofessionalism are just a few things that came to my mind when I think about Century 21. I would like to be very clear this review is concerning the property management agents nor the realtors (totally different experience with them). My experience with Ms. Michelle Mellet was very disappointed , the lack of communication was huge among other things. In general, if you are looking for a competent property management , go somewhere else , do not hired them to run your house.

Owner Dan Gullahorn unresponsive when we had an issue with one of his agents and one of our deals…read more Lost money out of pocket. Still waiting for a proper response. Emailed him 3 weeks ago. Nothing. Disappointing. I would not recommend this business and its broker/agents