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    Elite Imports Plus

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Elite Imports Plus

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto general diagnosis

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    7 years ago

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    Buerkle Hyundai

    Buerkle Hyundai

    (36 reviews)

    Purchased 2025 Tucson PHEV in May. When did you ever have to ask, "How is your HVAC system…read moreESPECIALLY for floor boards. I documented and THIS DEALERSHIP didn't allow me to work directly with the technician. Compare that with Morries - I absolutely recommend them- where the technician was honest with me that Hyundai F'ed up (MY word) their PHEV HVAC system - that the floor heat is prioritied last - when outdoor is under 20 degrees and lower don't expect floor heat. WHO EVER THOUGHT WE NOW NEED TO ASK if the heat will work in the winter? To add more facts: dashboard heat was 60 degrees warmer than the floor when all heat is directed to feet only (logged over 2 months with a meat thermometer) - I brought all my testing to LUTHER and they said - hybrids are known for this. NO THEY ARE NOT! My Lexus worked great. Regardless, it is working as designed. Although I purchased the 10 year service plan, Luther had made the sale and post sale - if you don't fit into their troubleshooting flow chart - get the customer out the door. Why i am not happy with Luther is the ego - that nothing I said mattered. ON THE OTHERHAND, Morries totally cared and agreed with everything I said BUT EXPLAINED to me what the criteria he needed to prove so that corporate would assist us. We own 2 Hyundais and the other isn't PHEV and works great. We were up for purchasing a car but FOR SURE NOT WITH LUTHER dealerships and not a Hyundai. Luther dealership FAILED to be honest during the sale. The PHEV HVAC system is a known customer complaint. Luther would only follow their process - that it is working as designed - however it certainly doesn't meet Minnesota requirements. My previous car was a Lexus Hybrid and LOVED IT! The only reason I let it go is it wasn't tall enough when competing with semi trucks and SUVs. So my suggestions is if working with Hyundai be sire the HVAC system works and no to Luther bit a HUGE YES to Morries.

    The sales experience at Buerkle Hyundai was great. Olivia Parkey was top notch - professional,…read morecourteous, took the time to answer questions, listened to what we were looking for, and was thorough. The experience beyond sales could have been better. Finance needs to take time to educate when the buyer needs more context. When you see someone is new to the car buying experience, take time and make it meaningful and you have a much better chance of having a repeating customer. Thank you to management for taking the time to listen to the feedback. The true measure will be if there's constructive change that happens as a result of listening.

    Elite Imports Plus - autorepair - Updated June 2026

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