I initially had a frustrating experience with Elite Pro Appliance Repair Services through American Home Shield. My stove stopped heating past 350 degrees, and the technician's diagnosis "that the membrane was damaged from "excessive heat" rather than normal wear and tear" felt unsupported given that I had photographic evidence from my 2021 and 2025 home inspections showing the panel's appearance had never changed. I felt my evidence and concerns were being dismissed. However, I'm updating my review because the owner personally reached out to me to discuss the situation. she listened, took my concerns seriously, and committed to making it right by covering the repair. That kind of accountability and customer care goes a long way. While the initial experience was rocky, the owner's willingness to step in and resolve the issue speaks well of the company's integrity. I appreciate businesses that stand behind their customers when it counts. Hopefully this is a sign of the service others can expect going forward. To add to that, this is the only company with great reviews AHS has in their vendor list. If you get them you are lucky. If they were not one of the verndors, I was going to cancel my home warrenty. Why pay for warrenty that you can never use when you need it. read more

Reply to the owner; Response to Ronald M., Business Owner of Elite Pro Appliance Mr. M., Thank you for your response, although it contains several factual inaccuracies that need to be addressed immediately. The technician, Danny, spent barely three minutes looking at the washer. He did not dismantle anything nor did he "check your unit thoroughly" as you claim. He simply looked at the machine and then left, which is why I immediately had to chase down AHS for any information--because Danny refused to give any details and did not even wait to locate the model or serial number on the appliance. Your assertion that "the inspection revealed damage consistent with overloading or misuse, which unfortunately falls outside of what the home warranty plan covers" is, therefore, a claim based on a non-existent inspection. This appears to be a convenient way to immediately deny the warranty claim. I am aware that home warranty companies like AHS often only pay a low, flat fee to contractors, regardless of the actual cost of a large repair or replacement. It seems the moment the diagnosis pointed to a major, costly issue, you decided to extract an additional $180 from me by falsely claiming "overloading" to offset the loss you would incur from AHS's low payout. This isn't just poor customer service; it has all the hallmarks of a shady business practice. You were assigned by AHS, charged me a $125 service fee, and then manufactured a false reason for denial simply because the repair was too expensive for your business model. I will be reporting this incident--including the false claims, the ignored call-back requests, the broken Google Voice communication, and the attempted additional charges based on a fraudulent "inspection"--to the Better Business Bureau, and any relevant consumer protection agencies. I require a full refund of the $125 service fee you charged, as the service performed was a three-minute cursory glance followed by a fabricated diagnosis that wasted my time and money. read more

First off I was provided this company through American Home Shield.. Terrible customer service! The service technician Danny is unreliable and unconcerned with customer service and very difficult to communicate with, very very difficult. And like another customer pointed out in other reviews on Elites Google search, they must be working from their home, talking with the woman on the phone was annoying with water running and a rooster crowing in the background! I would not recommend this business in any way as I was treated rudely on appointment day. Danny opened my refrigerator and told me he can't work on it because the ice around the fan hasn't been defrosted, like I was supposed to know what to do and failed! I can't even move the refrigerator anyway, it's too heavy. I had wanted to discuss my concerns and he wasn't willing to listen and literally just picked up his tools and walked out! Mind you I had to wait approximately 6 weeks for parts to arrive and another 4 days after scheduling an appointment! I really wish I could explain more but it would take days. All in all there is no good value to this company and I again suggest that you stay far away! From a very disappointed customer! read more

We have a warranty through Old Home Republic. Our refrigerator ( a large built in) stopped cooling and OHR sent out Valley Appliance. They were horrible, I would give negative stars for them. I fought with OHR and they sent out Elite Pro. They are night and day different than Valley Appliance. Danny came out, he was super professional and today we have a working refrigerator. It took awhile to get the parts but that is no fault of the vendor, the warranty company had to order them. All I know is Danny is amazing and would definitely recommend them to repair your appliance. Thank you Danny! read more

Utilized ahs warranty and was provided this company for fixing my refrigerator as the previous company (ada repair) was unable to fix my issue. Technician came out and said that next steps would be to order parts and they would be back soon. 2 weeks went by and I did not hear anything else, so I called warranty company to get an update. In 2 days I get a notification that this company was unable to diagnose issue and that they asked for it to be transferred back to ada repair (company that was previously unable to fix issue). Per AHS it is they just did not want to do the work. Called electric pro and they did not pick up and did not call me back. Went in with high hopes but very disappointed. read more

Poor communication and terrible follow through. Lied multiple times about service and parts. Had to have credit card company involved in order to get refund. Just not good. read more

I wasn't sure what to expect, but Elite Pro Appliance Repair really exceeded my expectations. They were honest about the cost and even gave helpful advice on whether to repair or replace my appliance. The technician arrived on time, worked efficiently, and made sure everything was working perfectly before leaving. Great service, fair pricing, and definitely a team I can trust read more

I contacted AHS to request service for my washing machine lid and the company they sent out a few years ago is no longer contracted with them. Unfortunately , they sent this company. The guy came out and looked at our machine and took pictures. He told my husband he was going to submit it to AHS. The lid is our problem. The hinge basically collapsed and it is cracking the entire door. The door has gotten worse in the last 2 weeks since I have been trying to deal with this aggravating situation. The machine is fairly new. Well the expert that came out and took pictures failed to submit the claim correctly siting the cracked door which yes is a problem however it would be clear to any novice that the hinge malfunctioned since the hinge innards are exposed and sticking straight up. It is difficult to explain but we have no children here. We are older , and we just open and close our machine to do laundry. It was normal use. I don't believe this company even fixes things. I have tried to reach out to them and left messages and I got some generated text letting me know to communicate with AHS. If my claim with my warranty company is being denied don't I still need my machine repaired? Wouldn't the appliance repair company still be interested in ordering my door and installing it? They have not contacted me directly or answered any of my calls . I don't believe they are or ever were interested in fixing my machine lid and I only wish they let us know this when they saw what our problem was instead of taking the $100 they collect for a service call . I would avoid this company at all cost! read more

This place is a total scam. They don't answer their calls, horrible communication, and zero regards to urgency. Do not go with them.

Best repair company in Las Vegas! They're prompt and quick. Used them several times and will be using them again.

they use to be good, now they act like they are approval department for AHS so th warranty can deny the repair and charge homeowners extra money, not to mention these love to waist ppls time. i beleive this company is just a hub thats call shit techs and scam home owners for extra money AHS shame on you too read more

Elite Pro was assigned to me by AHS for my appliance warranty. The tech Danny came out and tried his best to fix everything. He did not have the part for my fridge and had to order it. He said he would try to come back ASAP. The ladies on the phone are not very helpful. They give you the standard run around and aren't honest or transparent. I would give them 2-3 stars based on the phone conversations I had. I don't get why they need to lie about things. The ladies on the phone had me in on Monday for the return visit. My man Danny came through and called me Friday afternoon letting me know he has the part and can come by now. read more

I have used them multiple times. Reliable company with good service techs. Sometimes comms are not the greatest but the provide a great value for the service. read more

Was assigned Elite by Fidelity Home Warranty to fix a broken dryer. They failed to contact me, and even after leaving two messages on their machine on a Friday during their stated opening hours. Only after complaining to Fidelity did they make an appointment, but only for 4 days later. 20 minutes before the appointment, they canceled, proposing to move the date another 6 days. I asked them to make good by sending a technician that day, but they declined. They failed to earn my trust in each engagement and merely wasted valuable time needed to find a responsive repairer to fix the dryer for my family. read more

Service provider went above and beyond to get the job done! My high end fridge is so old parts are no longer available. Instead of having to by an overpriced part online my Elite Pro technician was able to fix my fridge with some creativity and ingenuity. Forever grateful. read more

Excellent work performed on our refrigerator by Danny. He was on time, very informative and very pleasant to talk to. Told us the problem and he fixed it in a timely manner. We won't hesitate to use this company again for any appliance repair. read more

Mary was very professional in scheduling appt and making sure my concerns were followed up. Danny knew exactly what the issue was with my oven speedy part exchange and fix. quality service! read more

Fast, ahead of scheduled appointment, professional and most importantly, did I mention FAST!?

Elite Pro came out to fix my Jenn-Air side by side refrigerator. It was good for 3-4 days and failed again. After four or five phone calls I haven't heard back. Extremely unprofessional and misleading even though the initial visit was good. You dropped the ball Elite "not so" Pro read more

After opening a ticket through my home warranty company, I requested a list of providers. After reviewing their list, I looked up Elite Pro Appliance Repair Services on Yelp. It was highly rated, so, I decided to go through this company! Totally worth it. Martin is amazing! He arrived on-site promptly and was able to diagnose the issue with the washer/dryer Maytag combo within 10 minutes. Unfortunately, due to the parts required, it was going to be a two week wait. We don't mind though! We're super happy that Elite Pro Appliance was able to figure out what was wrong with our Washer and Dryer units! The scheduling team was super friendly and helpful. I initially had to reschedule the appointment due to a scheduling conflict. The Elite Pro Appliance team was able to reschedule within the next 24 hours. read more

Elite is contracted with my home warranty company, American Home Shield. Lucky me, I had my kitchen fridge stop working and within a week my garage fridge also died. I would give Josh, the service tech for both repairs, 5 stars. He's friendly, professional. I would give the actual company and their communication skills 2. They don't answer phones or email promptly but then will just leave a voicemail scheduling a time that they are coming out. And they don't work on weekends. Another communication fail took place when they were coming to fix my second fridge after the parts had finally come in. The office never bothered to tell me to defrost the unit for 24 hours before Josh came out. That caused another inconvenience as I had to reschedule the appointment once again. So to sum it up, yes, everything is working now. Josh is great. The office staff needs to get it together as far as customer service goes. read more

I don't usually write reviews that often but I felt compelled to write this one. Everyone always talks about how horrible the companies sent to do repairs by your home warranty are. And when I needed a repair on my dishwasher and fridge my home warranty offered me a few options to choose from. Some of these had 1 star. Some of them had 1.5 starts. Some of them weren't event listed on yelp. I was surprised when I was given the option for Elite Pro, which had over four stars. So I immediately chose them. And I'm happy I did. I called them at 4 pm and had a tech visit scheduled for the next day at noon! The tech's name is Danny and I hope he'll always be my tech for any future problems. He was polite, punctual, and most importantly knows his stuff. Upon describing the problems with my appliances he was immediately able to diagnose the issues. And HE HAD ALL THE NECESSARY PARTS TO COMPLETE HIS FIXES IN HIS CAR! This included a new motherboard for my dishwasher. There was none of that let me order it and wait two weeks bs that usually happens. Danny also explained everything carefully to me and went above and beyond to make sure I was informed and satisfied. He even gave me great advice to prolong the longevity of my appliances. A true five stars!!! read more

Have used Elite Pro multiple times. Every single time over the last 5 years has not only been positive, but they always go above and beyond. If you want an honest estimate and someone to do the job fast and right the first time, it's a no brainer. read more

No complaints. Nice guy, very knowledgeable. And the dishwasher works like brand new.

Yes, I highly recommend this business for their professionalism, "honesty" & knowledge. I own 3 appliances (jennair, sub-zero & Viking)which they have serviced in 1 year. Each time they have assessed the problem & solved it accordingly. Reasonable prices for their expertise. read more

Elite Pro Appliance Repair Services - Viking range/stove - Appliances & Repair Near Me

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This company is a piece of s---t. Very non professional. They do a no call and no show. Don't waste your time or money with them.

Had an issue with my dryer not drying properly. Elite Pro Appliance was prompt and efficient in resolving it.

My home warranty company sent them out to fix our oven fan and the dryer. It took a little time for the parts to be ordered and delivered but after that they came right back and fixed both appliances. They are working perfectly now! read more

This morning, as a load was beginning in my washer, it emitted a very loud screech when spinning. I immediately shut it off and checked the internet, finding Elite Pro Appliance Repair Services. The serviceman, Danny, was at my home less than 3 hours later, not days or even weeks. After explaining the issue to him, he immediately had some ideas of the problem and got right to work. After talking us thru his examination, he had an idea of a what the problem might be ... from very simple to "not worth fixing". He proceeded with the simple idea. Once completed, he initiated a test run. Although the screech was heard briefly, the washer proceeded its process just fine. However, Danny advised that, although it was working okay, the screech would ultimately return and explained the cause ... and it would "not be worth fixing". I truly appreciated his honesty. He cleaned up after himself, we paid for the service call, he left, and I washed a load of clothes with no screech. We'll wait and see what the future brings and handle it then. Yes, I would absolutely recommend Elite Pro, and especially Danny, for your appliance repairs. (I could not get the "value" button to check for some reason but my service was of good value also) read more

I had a great experience with Elite. The pump in my dishwasher went out and Alex with Elite was able to fix it quickly and easily. Everyine I spoke with was super nice. I definitely got great value from the money I paid. read more

Rip off! Anthony Ryan came to fix my bbq grill. He didn't fix it. Charged me $166 and did not return with parts of my grill he took with him. When I asked for him to return my grill parts after he said he couldn't fix it, he said, "My time does not revolve around you." Do yourself a favor, go elsewhere. read more

Horrible service. After KitchenAid sent them to my home to repair my ice maker the tech told me that I needed a new drain pump. He said that they had them in stock and that his company had repair techs in the area all the time. They would be back in the next few days. Over a month later still no repair or call from them. I finally received a call from them telling that they needed to make an appointment to finally come and fix my ice maker. TOO LATE GUYS!!! Very unreliable and unprofessional. DO NOT USE THIS COMPANY!!!! read more

I called and left a message, a man then called me back from a different number and I tried to tell him what issue I was having. He stopped me and informed me that he has absolutely no idea about anything and that to send a repair guy would be 70. I then tried to ask further questions about the service and he was like " I gotta go take care" he sounded annoyed and like he genuinely didn't give a shit about anything. Don't waist your time. read more

Although I needed to wait a few days for a tech with experience with my refrigerator brand, he quickly determined the problem and fixed it within 30 min. In addition he offered valuable advice in caring and using my 20+ year old ge appliance read more

They are a total ripoff! Do not use them. They charge you 75$ to come to your home. Which I was aware of. Told me to do maintenance. They could have given me some direction. read more

I got a same day appointment to diagnose my broken frig. The technician was on time, friendly and knowledgeable. Once the part came in he came back, installed it quickly and cleanly and made sure I was happy with the service. read more

I have a home warranty through American Home Shield (AHS) and Elite Pro Appliance Repair Service was assigned to service our Samsung Refrigerator Ice Maker. Elite Pro called to discuss the problem and to schedule an appointment. Martin, the repair technician was familiar with the Ice Maker Freezing problem and stated that he would order the repair parts. The ice maker freezing problem is well known and there is a class action suit pending. Samsung has issued a repair bulletin but will not provide any free repair if the unit is out of warranty. This problem was repaired 18 months ago by another appliance repair Company that AHS assigned but apparently they did not fix it permanently. Once the parts arrived a repair time (window of 3 hours) was scheduled. Martin the service repair technician called and asked if he could arrive earlier than the scheduled time. Upon arrival Martin wore shoe protectors and a Covid 19 face covering. Martin was professional and cleaned up thoroughly after completion of the work. Installation of the repair kit was very quick. Hopefully this is a permanent fix to the problem. read more

Elite Pro Appliance Repair Services had great reviews so I called them to fix my refrigerator after I already had another company come out. The other company came up. They came out, cleaned the coils and nothing happened. When Danny from Elite Pro Appliance Repair Services same, he quickly diagnosed the problem and ordered the part, and hopefully, it will be fixed next week. While he was there I asked about my stove, he looked at it diagnosed it, had a generic part, and installed it. He asked if he could use the generic part because that, with labor, costs the same amount as the LG part only. Both diagnosis and repair were done in less than an hour. The lovely woman in the office who organized it also worked hard to get him out to my house the same day. From now on, this will be my go-to company- they are polite, fast, thorough, and did a great job. I highly recommend them. read more

Daniel was professional, friendly , and efficient... elite kept in touch and reminder texts came regularly! Highly recommend!!

They came over repaired the fridge had another small problem. They came right back and fixed it. Give them five stars for professionalism and quality of work. Will call him when I need appliance Repair again hopefully not for a while. read more