Very quick response and the tow operator, Dalton, was very friendly. He hooked my truck up and had…read moreit on his truck very quickly and securely. He gave us a lift home as it was very close to my mechanic's shop. His truck was very clean and comfortable. He seems like a really nice guy. Thanks Dalton!

Highly recommend Prince Towing to anyone who needs this service. Their staff is very helpful and…read moreprofessional. All in all this business has great customer service, in a timely manner, at a reasonably price.

I have used Blue Line Towing a number of times over the last seven years. They are very helpful in…read moremany ways. If you ever need help give them a call, they are the best I have found in Charleston area. Keith Dutton

My husband needed a tow same day and they were reliable and affordable. Very pleased with…read moreprofessionalism and service.

Very helpful and nice. I will recommend him. Also he is very professional. Response time was really…read moregood.

This place is the WORST. The customer service is horrible. I called earlier this morning for a…read moretowing job in the afternoon. They assured me they'd be able to pickup at the requested time. When I called an hour before, they said sorry we can't do it any longer... The guy who I spoke with was a complete JERK. AVOID THIS PLACE!!! He tried telling me that I lied about the pickup time... which was not true. He kept repeating that all calls are recorded, so I said go ahead and go back and listen to the call... BEWARE. AVOID. JERKS.

Have actually used them twice, but last night our son's pickup broke down in a dramatic way on Hwy…read more17 and Roger did an excellent job getting everything configured and getting the tow done even though the left front wheel had become completely severed (!) from the axle. Impressive and professional performance and arrived promptly as promised. Also h/t to Mount Pleasant PD who provided a shield vehicle to keep cars from getting too close while we got the tow set up ... well done

Simply the best!! Super nice, kind and patient! They responded quickly and were total professionals.read more

Great experience, I needed road side service for a flat tire. Called them and was given what time…read morethey would arrive. Frank called me that he was on his way and approximate time he would arrive and called when he was 5 minutes away. Put my spare tire on and the flat in the back. Very nice gentleman and very neat. I really appreciated the prompt service during the 5:00 rush hour!

Came and saved me and my 68 mustang today. 5 miles from my house. Blew a rubber fuel line…read more Used great care to get my home. Highly recommend

I NEVER write reviews but I just had to comment on how nice and helpful Bernard Smith was! He had…read moresuch good customer service and was so helpful in going through all the steps on what is to be done with my car. I usually feel nervous about going to car auto places since it's not my strong suite, but I feel extremely confident now in what is going to be repaired and I know that Better Collision is going to do an amazing job with service. I will now not be going anywhere else!

What a wonderful company they do excellent work. I've used them twice now and I couldn't be more…read moreimpressed after each time. Great customer service response of and really professional. My car looks Like nothing ever happened and it just came off a lot. Highly recommend!!!

I called to get a price on how much they would charge me to put a set of spark plugs on my 2018 GMC…read morepick up truck along with a coil pack that I have purchased. They quoted me $483 which is absolutely ridiculous, they're working on on Covid prices so I shopped around and found H&H auto that quoted me 190 so much more reasonable, these guys ain't gonna retire off of my money!

Update (see original post below):…read more Bottom line: they found the problem, fixed it, shipped the car to us, and covered the rental car. Longer story: In response to my original post below, upper-management contacted me and offered to do whatever it takes to get the car repaired. I dropped off my car the day before we were supposed to move from SC to TN, and their master mechanic got to work on it early the next morning. He found the problem: their other mechanic cracked my fuel tank when banging on it to get the fuel pump out, which was causing a fuel leak. It's hard to believe this mechanic didn't notice this when he did it, which would have saved everyone a lot of trouble and Paul's Car Care a lot of money. As a result of the cracked tank, they had to order a new fuel tank, but we were moving that very same day. So, they offered to fix the car and ship it to us in TN. When I requested that they cover a rental car, they offered to cover $100. After a little back and forth, they offered to cover the rental car until they returned out car. A week later, they returned my car with everything working properly. -------- ORIGINAL POST Bottom line: they damaged my car during the repair and didn't fix it. The story: I brought my car in for a fuel pump replacement on 5/16/2025. They replaced the fuel pump, but now I can't fill up my gas tank. Brought it back to them on 3 different occasions, but they couldn't figure out the problem or fix it. So, now I can only fill my car up with a little more than half a tank of gas, which, as you can imagine, is very inconvenient. The manager, Cody, repeated said he was "stumped" and had to call others to try and figure out the problem. And, he would only bring up possible problems when I identified them first. Seemed like he was trying to send me on my way thinking there was no way to fix the issue. He also admitted that the mechanic working on my car was inexperienced, while simultaneously claiming he couldn't have damaged anything, specifically the fuel canister that is right next to the fuel tank. And, Cody continued to insist that the mechanic does reliable work, even though redo his work by reinstalling the fuel pump the mechanic installed... Cody did offer to replace the fuel pump, said he ordered it, and scheduled a follow up appointment. But, when I showed up, he said the part never arrived. He never bothered to communicate that to me before I drove all the way across town. And, he never offered an apology for wasting my time. To their credit, they did replace several parts without charging me, but this was not without some back-and-forth. And, at the end of the day, the problem still persists. So, I'd love a refund on the fuel pump replaced--the repair that resulted in the damage. Wasted a lot of time and spent a good deal of money with this shop only to be left with a problem I didn't have before I brought my car in. They're either incompetent or dishonest, or a combination of both. Very frustrating. I would recommend you try Gerald's or Marks Super Service Center instead of Paul's Car Care.

Super unimpressed with the customer service. The gentleman doing the estimate was rude and not very…read morehelpful after he found out we wanted to pay cash instead of the typical overinflated insurance claim. Sad as we are locals looking to support local.

I would have left a 5 star review for the bodywork repair but after having the car back for a…read morecouple of days I found out the horn didn't work. After taking it back for a tech to look at they said I didn't have one. I had one when I left the car with them. They had to replace the front bumper due to damage on the drivers side from a side swipe. There was previous damage on the passenger side but nothing that would cause there not to be a horn. Now I have to put out more money to replace a part they refuse to admit they didn't put back when reassembling. I will not go back or recommend.