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    Norton & Richardson

    3.8 (16 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Norton & Richardson

    Bumper repair

    Collision repair

    Auto customization

    11 More Services

    Dent removal

    Auto exterior customization

    Auto frame testing

    Auto mirror repair

    Auto mirror replacement

    Paint and scratches

    Vehicle painting

    Auto steering and suspension repair

    Rear-end damage

    Auto window repair

    Auto window replacement

    Norton & Richardson Photos

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    One area where fabric is separating

    I was rear ended upon moving to SC back in the late summer '22. I waited 8 months for a service repair to my back bumper. When I dropped my car off the on issue was with the rear exterior end of my car. I waited 2 weeks for the repair as promised but at the end of the day on Friday after the 2 weeks I received a call saying that it was totaled and the insurance company would be taking my car. I said that was not how I wanted to proceed and that I wanted to pick it up. They said well we already took it apart we can't do that. I proceeded to tell them that was unacceptable and bad business practice. I was able to get them to put my damaged rear end of my car back together so I at least have a vehicle to drive. When I went to pick the car up everything seemed fine except the entire inside of my roof lining was loose and areas were falling down. Their response was it failed ... while sitting on their property I find that very hard to believe. Also the back passenger side panel is loose and looks like it was removed by them at one point. I am appalled at the lack of communication, the decency to have customer service values and to give a car back to the owner in the same state it was received. I am a USAA member and they did not do an outstanding job at all. I will be reporting them to USAA as well because they should not be labeled as a star preferred vendor. I now have to get my interior roof liner fixed on top of everything else. Extremely disappointed.

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    7 months ago

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    3 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    Thank you so much for the awesome review!!

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    Review Highlights - Norton & Richardson

    I felt the finish to check for overspray and there was none to be found.

    Mentioned in 2 reviews

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