someone here says dr mccaw is canadian. i asked the dr, she is NOTcanadian. yelp would not remove that false info (the rest of the review was nice). i was one of dr mccaw's patients before she moved her practice to mill valley ca. dr mccaw is a wonderful dr. she makes excellent referrals & orders necessary diagnostics without hestation. she's the best PCP i ever had. i recommend her highly. read more

I've been seeing Dr. McCaw for several years now. She is really a great doctor. She actually listens to you without interrupting, she's on time and she doesn't rush through your appointment. She gives recommendations without being judgey either. Her office also does pap smears. So it's really killing two birds with one stone since I'm here for my physical so might as well take care of downstairs too. She has a light touch for the pap smear so you won't be crying nor would you hurt down there afterwards. I'm happy with Dr. McCaw! read more

While Dr. McCaw does have pleasant demeanor that is about it. She is not my PCP, rather my wife's. Dr. McCaw misdiagnosed a condition that my wife was able to accurately get diagnosed and properly treated in her home country. My wife had called Dr. McCaw with a question about the medication prescribed which did not appear to be working. She told her to take it for another week (already had been taking for 1 week with no positive results). This is because it was the wrong medication for the wrong condition. On top of that, during a referral, Dr. McCaw assured my wife this would be covered under insurance. We indeed were billed for the referral service which we were assured was covered. While I would not expect a doctor to know the ins and outs of insurance policies, I would expect them to tell their patient that they do not if something is covered rather than misinform them. Plus two stars for good bedside manner. Minus three stars for misdiagnosis and misinformation about referral coverage. Perhaps over time this rating will improve, but right now this is where it stands. read more

I had strep throat (in January), and Dr. McCaw is the doctor I am assigned to by my insurance. I start calling the office at 8AM at its stated opening time. I continue to get the "we're closed" voice mail until 8:20. When I spoke receptionist, she said that Dr. McCaw will not see me until May (and was rude about it). I'm going to guess that the strep is not going to wait that long. read more

I have never had to work so hard at receiving medical care. Dr. McCaw's office assistant should be fired. I was in a car accident to which I needed surgery. The day after the accident, I called Dr. McCaw's office to get a referral to the orthopedic surgeon - simply, normal procedure right? They said no problem, collected my information, and confirmed it would be sent that afternoon. She then proceeded to call me back SIX times for information I had already given her: my insurance id # (twice), the fax number of the referral, to confirm that Dr. McCaw was indeed my dr., etc. All things we had previously discussed on our phone call. It frightens me that this person is responsible for my care. She then said she sent the referral, but upon a call to my surgeon, I found out she had not. NOTE: Dr. McCaw was on vacation at the time. I called Dr. McCaw's office again, only to find out she didn't send it because she didn't have my insurance information though didn't even call to tell me, simply didn't send it. And, it's something I had already given her 3 times, and was in the system. Pan to Tuesday, the day before my appt with the surgeon, and I have had to do my own follow up, hourly, as she continues to lose information, lie about it, and struggle with a simple referral to a Dr. in Dr. McCaw's network. She even admitted she didn't know how to fill out the referral, and I had to walk her thru it! I wonder what would happen if she had to do more than fill out a piece of paper. Long story short (or not any longer) I demand to speak to anyone else in the office, she says no. I tell her that I will hold until someone is available. She says noone will be and that she is alone, although I hear others in the background. She comes back to the phone and I can her someone coaching her on what to say to me. I ask to speak to them, she says no. Finally she gives me to someone, who calls my insurance (which I already done and agreed that this should have been done), and all I need is a typed up letter sent to my Dr. and that she could have done that 3 days ago. The person helping me (another Dr.'s assistant) does it herself, and it took 20 minutes. This person has a simple task while Dr. McCaw is out: answer phones, provide patients with high level information and assistance, and make appoints. Side note: the other person that I FINALLY spoke to not only handled this in 20 minutes after knowing nothing about my case, but also followed up with me to ensure I had everything I needed. I'll be switching to her Dr. read more

Dr McCaw is the BEST Dr. I have ever had, hands down! She is caring, kind, thorough, and she truly listens to you and hears your needs. She is intelligent and can get to the root of the problem quickly. Also, if she does not have an answer she is wonderful at referring you to the proper specialist for the problem. It is clear her ultimate goal is to be sure you are completely taken care of. I am always amazed that she is able to be so kind, thorough, and understanding while still keeping herself on schedule. I rarely have to wait more than 5 minutes to be taken into the room and though she does stay on schedule you never feel rushed or blown off in any way. I could not recommend Dr. McCaw more highly, I feel very fortunate to be her patient and know that I am in good hands. The best part is that you can tell she truly cares about you and your health. Thank-you Dr. McCaw for being such a ray of light in a profession that can be so difficult! PS. Her Staff is absolutely amazing as well!! Cory ROCKS!!! She is such a caring and wonderful person and on more than one occasion has gone above and beyond her duties to help me. I love coming here and feel so fortunate to have found such a wonderful office and Dr. I could not recommend her or the staff highly enough! My only complaint is that when Dr McCaw was on vacation the fill in Dr. for her Dr. Kellerr was her complete opposite and I had an awful and quite upsetting experience with her! She was condescending, had not empathy whatsoever and actually yelled at me to the point of me ending up in tears! Regardless, everyone ( especially Dr. McCaw) needs a vacation and finding a Dr. to fill in for her who could even come close to comparing to amazing personality, professionalism, and bedside manner would be difficult at best:) read more

Dr. McCaw is nice, but when you have an actual concern about something, she is too rushed with everything. She made me feel extremely uncomfortable coming out of my appointment. She first performs the basics by having your blood pressure checked, listening to lungs, etc. The whole appointment lasted like ten minutes and making an appointment to see her is months of waiting. Her secretary/receptionist who you make the appointments with is incredibly rude and won't return phone calls either. If you leave a message, you're not getting a phone call back. She's rude to patients and stuck up. Switching doctors this year. read more

Dr McCaw is Super MD! She is patient, caring and actually takes the time to ask, answer, listen and support. I saw her for the first time this week and found her and her staff just great. She apologized for any wait I had (which there was virtually none) and talked in normal lamens folk terms about prescriptions and what not. Her soothing manner was really helpful and she knew her stuff. Seeing Dr McCaw was an excellent experience, no dinosaur sticker required! read more

Dr McCaw has been my PCP for over a year now. I switched from another MD because I was not satisfied. I don't know what happened with the previous writer who claims not getting blood test results but she has been the only MD I've had who actually took the initiative and called me with blood test results! I was surprised. She is up front, thorough and, being a health care professional myself, IMO gives good treatment advice. read more

I've been with Dr. McCaw for over a decade and I wanted to write a nice Yelp review for her because she's moving out of the area and can't be my primary care physician any more. She's seen me through a total knee replacement, the Hep C cure, and now the reversal of a Type 2 Diabetes diagnosis. She has been supportive in my efforts to improve my health by changing my life style. She listens, is compassionate, and has been a sweet person when I've not been my best. I wish her all the best in her personal and professional life. I shall miss her being my primary care physician. read more

Thankfully one of hubby's coworkers recommended Dr. McCaw but since he was put on a month long wait list, we went elsewhere first. Let's just say that was a mistake and we were happy that we kept our original appointment. She put all of our fears at ease and was just an easy Dr. to talk to. She genuinely listened and asked all of the right questions. We did not feel rushed at all and really felt like we mattered as a patient. I liked her so much that I made an appointment for myself - yes again on another month long wait list, but thankfully it's just for a yearly physical! read more

This is my first Yelp review. I found Dr. McCaw on ZocDoc, where she had very good reviews, as well. (If you don't know about ZocDoc, check it out!). Dr. McCaw was patient, kind, knowledgable. I was afraid that I would feel rushed, since this is sucha busy office, but not at all! She took her time to make sure all of my questions were answered and made recommendations that were very helpful for me. Her bedside manner is fantastic. I felt really comfortable. She's a little far from my Mission residence, but totally worth the 20 minute bus ride. I've found my PCP in the city. :) read more

I love Dr McCaw but I think the problem is her receptionist. Over ten phone calls and messages and no one call you back. Great! Unprofessional! read more

Like all the other 5 star reviews said, Dr. McCaw is an extremely caring, genuine physician. I really have nothing else to add to what the others said - she listens, provides great advice.. when you meet her you can tell she is absolutely sincere in her work. The front desk staff are all great people too. The only bad thing is the month+ wait to make an appointment, but it really is no wonder considering how good a doctor she is. read more

Eliza McCaw is the best primary care doctor I have ever had. She is extremely knowledgeable and a very smart, caring, compassionate human being. She listens, gives great advice and always makes sure I am well taken care of. She's an awesome physician and I'm so lucky to have found her! read more

Dr. McCaw is Canadian. Is that why she's so nice and actually cares about her patients? Most doctors at 2100 Webster are competent but don't rise above the factory atmosphere - Dr. McCaw does. She's accessible, super-smart, kind. First-rate! read more

Dr. McCaw was a great GP, until I had an actual medical problem. Then, it seemed to all go out the window. I had recently switched insurance, but had a personal medical problem for whcih I was willing to pay out of pocket to obtain Dr. McCaw's consultation. I called and spoke with Wichelle to ask how much a visit would cost and she directed me to billing. Billing had no idea what i was talking about when i asked "how much does an appointment with Dr. McCaw cost." I was then directed back to Wichelle, who was unable to quote a price on a simple consultation. Eventually we got it situated and I was sent for lab testing with a follow up appointment scheduled. Upon arrival for testing about a week later, I found out that LabCorp had not received my lab specs from Dr. McCaws office. Their system was down and they had not received digital paperwork for the past few days. Not Wichelle's fault, admittedly, so I called and had them resend the worksheet via mail so I could go for testing a week or so later. Two weeks later, I arrive at LabCorp to get my work done. Casually, under the assumption i would receive a "yes", I inquired as to the whether or not the labwork requested covered the ailment I was questioning. The lab tech responded "no." I then called Wichelle, and asked how a comprehensive test could not cover the very reason I wanted to be tested. She apologized and had Dr. McCaw send over the proper test. 30 minutes later, the requested work is received. It STILL did not cover the work I had requested. I then call Wichell back and, out of frustration, say the laymens terms for the ailment I wanted to be tested for since they still could not seem to get it right. At this point, the super hero lab tech got on the phone and talked to Wichelle until the proper work was requested. Mind you, this was a personal issue that I had to basically make public while on the phone with Wichelle all because of her ineptitude. Finally, I get the correct labwork done and schedule an appointment with Dr. McCaw for 2 weeks later on a Monday at 8:45 AM. Wichelle calls me the Friday before letting me know that the appointment has been changed to 8:15 AM. Naturally, because their time is much more valuable than mine I will obviously change my schedule AND pay for their services, despite the embarrasing situation they had put me in. I wrote an email to Dr. McCaw regarding the previous issues, to which I never received a response. Monday arrives and I show up 7 minutes late for my appointment. The receptionist says I'm late and he and Wichelle proceed to talk about me in Tagalog apparently thinking I have know idea what they're saying. Poor choice. I won't elaborate on what she said because my point of how rude she is has pretty much already made. After having insulted me to her coworker, I go back and talk to Wichelle who explains I have to reschedule. But of course. I again, resend my email to Dr. McCaw with an update of the current events and receive no response. The lack of response is why I hold Dr. McCaw personally responsible. Other complaints have been made about her MA and it appears nothing has been done. And when I reach out to her, twice, with a complaint and no response, the onus is now on her. Perhaps this publically listing the events will make her respond. read more

Dr. McCaw saved my life. If you think that's an exaggeration, read on. I had signed up with Dr. McCaw via my insurance a few months before all this happened, but didn't have time to make an appointment. Cut to the chase: I had some pain in my lower right abdomen and it wasn't getting better. I had some recent major life events (loss of a parent) and there was a lot on my plate so I wrote it off for a couple weeks. I had been lifting a lot of boxes and such and figured I injured an abdominal muscle. I really didn't have any other symptoms that I noticed. They squeezed me in, and Dr. McCaw (who I had never met) immediately saw what I couldn't. Turns out my appendix had burst, and she figured this out. Dr. McCaw rushed me to the ER and after a few procedures and a surgery, here I am! You cannot put a star rating on the complete confidence you find when you have as exceptional a physician as Dr. McCaw. Thank you Dr. McCaw! read more

I had an annual exam with Dr. McCaw in May 2012. This exam lasted for 5 minutes, during which the doctor "performed" basic things like blood pressure testing and listening to my lungs. She then asked me some questions about my general health, checked some items on my chart and a blood test form and then was out of the room. Later, after taking the blood test, which had to be separately scheduled and thus required a second trip, it took almost 2 months to reach Dr. McCaw to receive her "interpretation" of my blood test results. At one point, her assistant told me that the easiest way to reach the Dr. was to schedule an appointment. I thought that was outrageous given that an appointment would generate a new service bill! Well, Dr. McCaw and I finally spoke via telephone about my test results and she gave me generic advice about vitamin and mineral supplements and then suggested that I come see her again in six months. Honestly, I felt like instead of being in the business of medical care, she was in the business of generating office visits and thus fees! Outside of my complaints about her brief service, unavailability for test interpretation and weak interpretation once tracked down, I'm now battling with her over a service bill for a blood test that she ordered but my health insurance company doesn't cover as part of a routine annual exam. I've spent nearly 8 months trying to resolve this matter and it remains outstanding. Dr. McCaw, during the 5 minute annual exam that she performed, ordered a test to verify something that I told her about my medical "history." I did not ask her to verify this nor did she ask me if I wanted the test run. And I told her that this condition regularly shows up in my blood tests and that I was taking mineral supplements to support it. I expressed no concern about the matter and only shared it with her in order to give her my complete medical history and as a precaution for future reference. Now, I'm faced with a service bill and possible collections actions, as I have refused to pay the service bill. So I fully intend to pursue every action available to require that Dr. McCaw becomes responsible for her mistake of ordering the test without bothering to ask me if I wanted it, ie she should have this item removed from my service bill OR pay it herself!! I strongly advise you NOT to visit Dr. McCaw. I found her service to be simple, inadequate, uninformative and EXPENSIVE!!! read more

I have been a patient of Dr. McCaw for two years now. It is hard to describe the excellence of this physician not only diagnostically but particularly today in her unrivaled connection with the patient. She is never rushed, clearly explains issues and always goes the extra mile in care. I have lived in New York City, Europe and the Middle East and have never had a physician with the 'head and heart' of Dr. McCaw...how truly fortunate are her patients. read more

Dr. McCaw is the best doctor I have experienced in San Francisco. She listens to the patient and tries to find the best solution for your situation with fresh but practical ideas. Not caught up in the insurance beuracracy like several other doctors at Pacific Medical. Some doctors do not want to stir the pot with insurance companies and will tell you they do not have to perform a HPV test as one example. Meanwhile, some people die of cervical cancer (caused by HPV) when it is discovered too late. Doctor McCaw takes all precautions so that you can be preemptive while also using good common sense and knowledge of her field She is patient, kind, caring and very competent. No arrogance in this doctor, but instills confidence with her knowledge and patient focused style. More doctors who are stuck in the beuracracy and think that their education is enough to make them credible should learn from her. Dr. McCaw is as good as it gets! Love her... read more

I have a permanent, degenerative disease which prevents me from functioning at all on a daily basis without medication. When I called Dr.McCaw for my usual monthly refills, her senior doctor from the same office, filling in for her on vacation, turned down all refills because I had rescheduled my coming appointment to 3 weeks later, for insurance reasons. I have not been able to get out of bed in the morning for all the pain, since the doctor cut off my meds. When Dr. McCaw returned to the office, a few days later, she refilled my medication the very same morning with no prompting whatsoever from me. Dr. McCaw has a caring and kind heart and I recommend her highly over the senior doctor in this office. read more

5 stars aren't enough! Dr. McCaw is a wonderful doctor. Very thorough and very sweet. I know she books up quickly, but has always found time to squeeze me in when needed. I highly recommend her! :) read more

Dr. McCaw was assigned to me as my PCP and the first time I went to see her I felt like she was absolutely warm and friendly. She was very thorough and didn't try to rush through my exam at all. All I have to say is that she's great! read more

I agree with the many people who have complimented the Dr. She is caring and compassionate. Highly recommended!

I've found my general care practitioner for life in Dr. McCaw. Dr. McCaw is excellent. She is professional, approachable, and patient. She listens carefully, asks questions, and is non-judgmental. Her genuine openness makes it easy to discuss the intimate details necessary in an honest doctor/patient relationship. The office is attractive, clean, and convenient. read more

I've had to change this becuase I don't understand why doctors can mistake something as easy as a gluten allergy for Lyme disease. I was misdiagnosed here a few times and I know she was just trying her best, but it's good to look at all necessary pieces to the puzzle before prescribing medication. read more

After only a few minutes with Dr. McCaw, I knew I had my primary care physician for SF. She is very genuine and really takes the time to talk with you - you never get the sense that she is distracted or rushing off. Also, she's very nice! read more

She's a great doctor but it's almost impossible to connect and schedule an appointment through a receptionist. When I did finally connect, the next available appointment was 6 months out because she's working part time. Great Dr. if you're not in a hurry for an appt and you have time to work with her front desk staff. read more

Dr. McCaw herself is a sweet lady who talks softly and is caring. But she is a a little inexperienced. The worst is her assistant who is incompetent with a bad attitude to match. Her assistant is one of those bitchy, gum-chewing, badmouthing gossiper who curls her hair with her fingers while telling you the doctor has no time to see you with an evil grin on her ugly face while looking up toward the ceiling. If you try to book online, the soonest appointment maybe months ahead. Good luck read more

Nice but still somewhat inexperienced. Not experienced enough to answer all my questions. She had trouble performing a PAP on me and referred me to an OB GYN . Never had that problem before. Had a super MD previously but no longer available. read more

Recently had my first appointment with Dr. McCaw. Dr. McCaw was on time, pleasant, courteous, respectful, and took time to listen. She thoroughly examined me, and answered all my questions. The office is clean, and the staff was very courteous and professional. read more

Yes Dr. McCaw is amazing. She is one of the few doctors I have come across that doesn't have that "old school" approach, and ego to go with it. Not only is her bed side manner sincere, and kind, she genuinely listens. Again nobody knows our bodies like we do, she respects that. However, behind every great doctor there is a great staff which is where I want to give 5 stars to Core as well. Corey always answers the phone, if she can't she calls you right back with information in hand. She is VERY knowledgeable and solves the problem, resolves an issue, forwards a referral on that very phone call. It's done. As an assistant this gal is worth her weight in gold! It is underestimated how much stress is added to a health issue when there are complications with appointments, referrals, questions, etc. That does not exist in this office and I am ever so grateful. Cheers! read more

I think Dr. McCaw is wonderful. However, I would confirm several other reviews re: her receptionist Rochelle. All I can say is come back Corey!! She's the missing link in an otherwise 5 star rating. Dr. McCaw's receptionist is totally incompetent!. My daughters and I all see Dr. M. on a very expensive health plan. When I called to make an appoint for my daughter R. said she wasn't a patient and that the Dr. wasn't taking any new patients. We spent 30 min. arguing about that. When I saw Dr. McCaw 3 days later, Dr. looked on her ipad and immediately confirmed that my daughter was a patient.That info. would have never reached Dr. McCaw had I not seen her in person. The first time I talked to R. she was rude (actually burped in my ear) and her cell kept going off in the background. I could tell she wasn't paying any attention to anything I was telling her because she kept asking me the same questions over and over. We finally scheduled an annual for myself and my daughter 2 months out. A wk. before my appoint. R. called to say they had to cancel and the next available appoint wouldn't be until May another 3 months out! When I called and left a msg. saying it was R.'s responsibility to have scheduled appropriately and this was unacceptable, I received a call 2 days later with an appoint. for 2 weeks later. Re: LabCorp; Rochelle had told us we would need to schedule blood work and she would electronically send the request for both of us. When we arrived at LabCorp, only mine had been sent over and we tried to call R. but could only leave msgs. It took us another 45 min. at LabCorp to straighten it out (not to mention by then a parking ticket). When I called about my new annual appoint. R. said I would have to schedule a blood test with LabCorp. Showing as much restraint as I possibly could at this point, I politely said; "Are you kidding?" and told her we had already done this and to check her records. Of course everything was there. Again, if it weren't for her receptionist, Dr. McCaw would get 10 stars in my book!! She is polite, attentive, responsive and informative. It helps to be informed however and to just keep asking questions. read more

I completely agree with all the reviewers. She has great bedside manner, completely listens, never seems rushed, and is so nice. She's completely on top of the latest medical information and has a huge network of referrals to the best doctors in other practices in San Francisco. I feel lucky that I've found such a great doctor. read more

I absolutely love Dr. Mccaw !! Not only is she always going the extra mile to figure out what is going on with me but her bedside manor is amazing. Dr. Mccaw always takes the time to cross the t's and dot her I's. She makes you feel so comfortable even when I am physically feeling my worst. Cory her scheduler is also awesome. I work with kids so I am always coming in because of colds/flus and she is always does her best to work with me and get me in. read more

She was very attentive, listened to all of my concerns, and made excellent referrals based on her experiences working with those individuals. I was confident when I followed up with the referrals, and they turned out to be great. The office she works out of houses a lot of doctors, but not once did I feel like I was a number, or getting the run around. She is amazing. read more

I have finally found my doctor! After previous doctors being too busy to even schedule an appointment for 4 months, and seeing a new Nurse Practitioner for every visit, I can finally say I have a Primary Physician!! Dr. Eliza McCaw listens to your concerns and discusses many options with you. She is professional and extremely caring at the same time. Dr. McCaw is for anyone who needs to restore their faith in the quality and care of todays physicians. read more