Wonderful experience with Matthew helping us. He guided us down the process of sizing, style and…read morefit. Very knowledgeable about suits and greatly helped us through the process. Friendly and professional.

I wished I read the reviews before I took my son there for a fitting for prom. In the show room he…read morewas fitted fine. Are mistake not trying the stuff on in time and making a second appointment to get refitted. But we have not had the time to do this! He could not even button his dress shirt up, it came too small, his pants a little baggy, and his jacket looked like it was not hemmed right. It looked funny, and if he moved his arms like a hug style the Jacket goes halfway up his arms. I will tell him to be careful, don't reach forward, try not to move your arms to much if you dance, ridiculous.

What a great shop! Costumes for almost any era and if Mishka doesn't have it, she can make it for…read moreyou!

This was such a fun place to visit! Mishka was very kind and patient with me, considering I had…read moresuch specific demands (crimson cravat, black coat, 1888 Victorian gentleman, London). She took my measurements, explained sizing, patterns, fabrics, looked through a book of men's fashions with me, and allowed me to try on multiple ensembles--all this for one guy, looking to rent one suit at an undetermined date in the future. Her shop is amazing, filled floor to ceiling with every kind of period costume and accessory. In the little corner of this labyrinthine place that was my fitting room, there were fur trapper's garbs, a papoose on the wall, canes, hats, crowns, a sword, and a robust selection of gentlemen's attire that gave me many options for addressing the necessesaries of my attire and equippage. I am very grateful for the chance to come here to transform into someone from another time and place. Thank you.

If I could give this zero stars I would. This was the worst bridal shopping experience I've ever…read morewitnessed. We walked out within 5 minutes of coming into the store. Cat was insanely unprofessional, showing up only 10 minutes prior to the appointment, walking in seemingly in a bad mood because we had arrived before her. Once we got into the shop, she sat the bride to be down to ask her some questions. Overhearing how she spoke she was just rude, apathetic, and just plain mean. She made inappropriate remarks about appearance and made the bride uncomfortable to the point she was in tears. Not a good way to start a dress fitting even before any clothes were tried on! We walked out immediately after hearing how cat spoke to our daughter and didn't look back. Would NOT recommend as it put a damper on our whole day. Just terrible.

I found THE dress! Cat opened up the shop for me after speaking with me on the phone. She was there…read moreand waiting when I arrived on her day off, with 3 dresses she thought I might like. I took one look at this dress and fell in love. She helped me try it on and she actually gotears in her eyes! I can't thank her enough for this beautiful dress at a price I could afford!

My daughter and I stopped by on 5/2 to order dresses for prom. We selected three dresses to try on…read moreand paid the "average" price between the dresses with the understanding they would arrive within two weeks, leaving enough time for alterations before prom on the 30th. Two weeks came and went with no phone call or update. I had to take the initiative to follow up multiple times, despite being told they would call me back with updates, which never happened. I called on the 12th, 21st, 22nd, and again later that week, and each time I was given a different story. Finally, on the 22nd, only 8 days before prom I was told the dresses were being held up in Portland. By that point, I had completely lost trust in their communication and customer service. The lack of follow-up, transparency, and urgency created so much unnecessary stress and anxiety during what should have been an exciting time for my daughter. Again, I had to reach out when I didn't hear back by the 26th, I still had to continue reaching out myself for an update!!! I finally received a call from Jen on the 27th, just 3 days before prom, saying the dresses had arrived around 2:30 PM. I had to leave work early to rush over so my daughter could try them on, choose one, and then quickly get it to alterations in time. What disappointed me most was not just the delay, but the complete lack of initiative, communication, accountability, or even a simple apology. After reading another recent review describing a very similar experience, it's concerning that this seems to be a pattern. I will not be returning, and I'm sharing this review in hopes of saving other parents from the same stress, frustration, and last-minute panic that we experienced.

I do NOT recommend purchasing from Enchanted Bridal and Formal Wear. This has been one of the most…read morestressful and frustrating shopping experiences I have ever dealt with as a parent. I took my daughter there on April 18, 2026 to purchase her prom dress for prom on May 30, 2026. We made it VERY clear to staff when prom was and they knew alterations would be needed. We were reassured multiple times that the dress would arrive with "plenty of time" for alterations. I was specifically told the turnaround would be about 2 weeks and that the latest arrival date would be May 5, 2026. May 5 came and went with ZERO communication from the store. After hearing absolutely nothing, I called on May 7 and was suddenly told the dress was on backorder. Interesting, because when they took my money, I was told the dress was "in stock," "ready to ship," and coming from California. Nobody bothered to contact me about the delay, apologize, or even update me. Apparently, once they got paid in full, communication no longer mattered. When I asked when the dress would arrive, nobody could give me a straight answer. After another week of silence, I called AGAIN on May 13 and was told the dress should arrive by May 19,an entire MONTH after ordering it and barely over a week before prom. At that point, there was almost no time left for the alterations THEY KNEW my daughter needed from day one. What made this even worse was the complete lack of accountability and terrible customer service. When I asked what they planned to do to make this right after causing so much unnecessary stress, I was basically told "there's nothing we can do." No solution. No compensation. No urgency. Nothing. I even asked if they would at least help cover rushed alteration costs since their delay created the problem in the first place. Instead of showing understanding, staff got defensive and rude and asked if I wanted to cancel the order. The audacity was unbelievable. How do YOU get an attitude with ME after failing to communicate, missing your own promised timeline, and holding my money for over a month? To make matters worse, they don't even have an in-house seamstress and asked me if I knew someone who could sow. WHAT?!? So, now with prom a week away, I had to scramble to find someone willing to do rushed alterations at the last minute because of THEIR incompetence and poor communication. Fast forward to today, May 21, 2026, when I finally picked up the dress. The employees acted cold and standoffish the entire time, and it took nearly an HOUR just to try the dress on. Not one person seemed apologetic or concerned about the stress and inconvenience they caused. This entire experience was exhausting, unprofessional, and completely unacceptable. If you value communication, professionalism, and basic customer service, spend your money somewhere else. They were more than happy to take my payment in full immediately, but completely failed when it came to actually delivering on what they promised. Shop in Puyallup, WA Absolutely will NEVER return.

3/2026- This is my go to place for suits, hems, alterations. The owner Jay has took care of me…read moresince 2016 when I got married, he not only kind hearted but he is very sweet always. He never forgets to ones what he helped. Located inside the Outlet Collection formerly called the supermall of great NW. His prices are ok too, he also took care of hemming my wife's pants and suit for her work. Turnover was quick as well. We love his work.

Will not be returning to this location. We picked up suits and shoes for three men for a wedding,…read moreand when we got home to try everything on, only one suit fit correctly. One of the suits was also missing the shoes that were supposed to be included. We went back to the store to exchange the incorrect sizes, and the associate told us to "just wear a belt," even though the suit pants were three to four sizes too large. Additionally, one of the suits we were told was brand new had trash in the pocket. Overall, it was a very disappointing experience, and we would not return.

Justin navigated us through the store, when we left home without My hubby's suit for a friends…read morewedding, hubby suit needed an update anyway and Justin skillfully offered choices and price points, overall great experience and would highly recommend

I've never had worse service from a place before in my life. Originally my problems started with…read morethe Langford location, where I was measured for my friends custom order for his wedding. When I showed up to the Victoria location (as thats where most of the business was being done) they had no notes of my measurements at all and thus were unable to fulfill a custom order for my friends wedding. Fast forward to MY wedding, we arranged with the assistant manager of the Victoria location to get a custom order done (3 piece suit for me, vests and pants for my groomsmen). The problem started when one of my groomsmen informed me that he had been measured for a jacket as well (adding about $300 to our price) which had apparently been done for ALL the groomsmen. This problem was corrected and then we moved on to issues with the shirts we were buying (off the rack) which they either couldn't seem to find sizes for or lost repeatedly "somewhere". I also got a VM for my shirt asking if i had picked mine up or if they had ordered me two by accident (i hadn't picked it up and i had not ordered two). Then they were supposed to send my suit over to Vancouver so I could get it properly fitted at a Moores near where I was staying, thankfully i decided to check in Victoria when I was back for a day (two weeks later) as they had never even sent my suit over and the assistant manager (who i had dealt with the whole time) was surprised that I was asking (he'd obviously forgotten). Not once did I hear an apology about any of the screw ups that happened (on our very simple order). I will never deal with Moores again as they are obviously not a very professional company.