I'm disappointed to say that after an initially great experience at this salon, I won't be…read morereturning. I first visited this salon for a haircut and style a year ago, and the service was wonderful. I have long, thick, wavy hair and understand the time commitment involved even for a standard trim, so I always book the longer appointment, pay the higher rate, and make sure to tip well. Unfortunately, my most recent experience revealed some troubling business practices and unprofessional customer service. At my last appointment, I went to their website and carefully booked the 60-minute Aveda Expert Hair Artist Cut & Style--the most expensive option listed. I chose this option because I have had bad experiences in the past (like many people have), and wanted my hair to be smooth and straight so I could evaluate my cut before leaving. The haircut itself went well, but when it came time to blow-dry my hair, I was informed that it would cost an additional $20 to use a round brush. For anyone unfamiliar, a round brush is standard for finishing a professional haircut (when it is advertised as a haircut and style). The tension of a round brush is crucial for achieving a polished look, especially if you have wavy hair that is prone to frizz. In my experience (both as a client and former stylist), telling a client about an up-charge in the middle of a service is unusual and feels opportunistic. I was paying for a cut and style, and I just expected what was included in my service --a smooth blow-dry so I could actually see my haircut. I ended up leaving with damp hair because I did not see the point in letting her create a shrubbery of my hair, and I wasn't about to get extorted in the chair. If it had been made clear that my haircut would be $105 for a cut and style, I wouldn't have felt so blindsided. At the time, I let it go. I was upset, but because online booking was a newer feature on their site, I figured it was an issue with the online booking system and chose not to update my previous (glowing) review. Despite the unpleasant experience, I had a good first impression, and I was still hopeful about my next visit. Today, when I went to book again, I noticed the same confusing options online--one for $65 and 45 minutes, another for $85 and 60 minutes. To avoid repeating the last situation, I called the salon to clarify. Unfortunately, that call confirmed exactly why I won't be returning. I spoke with a receptionist named Delly, who interrupted me repeatedly, talked over me, and dismissed my concerns before even hearing me out. She incorrectly insisted all appointments were for one hour and accused me of talking about a kid's cut (I wasn't). After finally looking at the website herself, she admitted I was right but doubled down, saying, "We've always charged $20 for round brushing." She said this with full confidence, even though she clearly didn't know the details of the services listed online. What could have been a simple, respectful conversation turned into an uncomfortable, condescending encounter. I honestly still can't believe how messy and unprofessional she was. Bottom line: If you're charging $85 for a senior-level haircut and style, it should include a professional finish, especially if you advertise it as such online. If you charge more (for any reason), it should be clearly stated, and it was not. And if your front desk can't handle basic customer service without being dismissive or combative, you're going to lose loyal clients.

The hairstylist, Danielle, was friendly at our first appt. I scheduled a second appt but I had to…read morereschedule because I could not make it. I had a second appt with Danielle and felt ignored, I waited for the appt to get started, then I waited while she ran around taking care of her other clients. It was a very long appt-like 4 hours. Danielle did an okay job. I scheduled a third appt but Danielle was not available during my available timeframe. They set me up with a different stylist who was to just do a highlight touch up, she ended up doing the whole haircut and only a few highlights. Cost the same as with Danielle. They do not pick up the phone but you can leave a message and they may get back to you.

Awesome experience loving atmosphere Cindy and her staff…read moreare amazing . Very energetic. Positive vibes . I will always come back here

Cindi is tops!! I would definitely recommend her services.. she a knowledgeable stylist as well as…read morea professional

Gwen is amazing! She goes above and beyond to make sure I get exactly what I want, even ordering a…read morespecial color for me. Her attention to detail, professionalism, and genuine care for her clients really stand out. My nails look beautiful, are more healthy, and the entire experience is always wonderful.

Connie cut my hair for the first time yesterday, I was overdue for one. She listened, gave me a…read moregreat cut. I am growing out from a bad cut, had some breakage and before she touched the pieces, she asked if I wanted them touched. I can't tell you how much I appreciated that.

Five stars! Les Ciseaux Salon & Spa is one of the best salon experiences I've had in Sarasota. The…read moresalon is beautiful, the staff is friendly and highly skilled, and the service is consistently exceptional. I love that I can get my hair, nails, skincare, and massage services all in one place on St. Armands Circle. Every visit feels relaxing and luxurious without being intimidating. Highly recommend for anyone looking for a top-quality salon and spa in the Sarasota area.

Still happy with everything here! Ann has been my stylist…read more for the last couple of years but everyone here is a professional. Always a great experience.

Kimberly Carolyn and Jordin from just gents opened their own place in the salon lofts at bay bee…read moreridge and s Tamiami in Sarasota. Same great service as last place they worked and even better service if that is possible with these 3 fine young ladies. 50% off your first haircut. Will be a customer for life.

Recently moved here from Chicago, and was happy to find a men's centric salon. I've been 3 or 4…read moretimes, and Jordin has given me a great cut every time! She gives a great shampoo service that makes me afraid I'm going to fall asleep one of these days. Can't recommend their service enough!

Diana has been coloring and styling my hair now for over a year and I just love how healthy my hair…read moreis. I have naturally curly coarse hair and Diana has transformed it into being lush and soft. she is a color artist! If you are looking for a great stylist and color expert, I highly recommend Eden Salon on the island of Venice

Love this place. Amazing ability to color hair, she is transforming my hair color from very dark,…read moreto its more natural salt and pepper while keeping it from being damaged in the process. My appointments are long because of the highlights so I get to watch lots of customers come and go, and it's fun to see how great everyone looks leaving. Great staff and friendly service.

Nice people. Excellent haircut. Shampoo was worth every penny. Nice atmosphere and great dog…read morewelcome.

My experience was awesome. Loved the comfortable seats. The Stylist and colorist I had was…read moreexcellent. She corrected my color where it matched my skin tone. Love the atmosphere. I truly wish the owner of the building were put in a elevator for those who cannot climb the stairs. So many would love to go there but due to the steps it is difficult for them. It is a great place and the atmosphere and customer service is excellent.

I came down to Venice to spend some time with family and fly my Folks home. My hair hasn't been…read moretrimmed in 6 months. I checked yelp, called a 5 star salon at 9:15 am and there was an opening at 10. Wonderful, friendly and funny Beautiful women living their best lives by making women feel pretty. It was my own Steel Magnolias.

Jackie is an Awesome precise hairdresser ! She listen and makes suggestion of what she thinks…read morewould look good on you! I trust her with my hair always satisfied ! Thank you ! Jackie!