Before you read the below review, I want to let you know that the cost of our stay was refunded by the manager, Misty, a couple hours after we checked out, based on a phone message I left at their office shortly after we arrived. Misty stated that this must have been an oversight and that the cabin we stayed in is not at all like their new deluxe cabins. She also stated that she was reviewing things with the housecleaning staff today.
Here is my otherwise unedited initial review:
"Filthy cabins. We were a late check-in, so we didn't have much choice by the time we unpacked. We've stayed in KOA "Kabins" for years all over the country while on road trips, and I'll tell you, if this were the norm, we would never again. Thankfully I know that most KOAs care and keep their cabins immaculately clean. On this night, we splurged and got the "deluxe" cabin with its own shower and bathroom. We've stayed in deluxe cabins before, and they're truly exceptional tiny houses. This one is squeezed into the normal small cabin with a toilet so close to the opposing wall that I couldn't sit with my legs straight. The shower is so rinkey dink that the entire wall moves in and out when you adjust the water, and the shower head was at the height of my shoulders. But the worst discovery was under the bed. I don't make a habit of inspecting under the bed normally, but we always sweep the cabins before we check out in the morning, and I've never seen the filth I saw under this bed when I dropped something that rolled there and I had to retrieve it with my flashlight. It's as if no one has ever swept under that bed. Complete filth. We barricaded around the base of the bed with our stuff so our smaller dog wouldn't get into the filth and stir up the dust overnight. I unfortunately suffer allergies, and knew it that dust got stirred in this small space that we would have to sleep in the car. This KOA definitely needs to review its housekeeping standards. If we'd arrived earlier, we would have insisted on a clean cabin.
The reason I'm giving you two stars rather that the one I initially selected, is that I assume and hope you will work to come up to KOA standards, and you were kind enough to leave the porch light on and start the A/C for us before our late arrival, and you're dog friendly, which makes a world of difference to us.
Oh- and another tip for housekeeping... if you're going to include an alarm clock in the room, please switch it off from the previous occupant. We didn't notice it perched on top of the a/c unit, and it went off at 2:45 AM, waking us and the dogs up. We essentially didn't get back to sleep again until we finally got up at 6:30.
FYI- I swept everywhere but under the bed, because a)I didn't want to stir up that dust and b) I want you to see it for yourself." read more