I am so grateful to Casco Bay EyeCare! Last Spring, I had an accident with one of my eyes while…read moreshaving. It was scary, I thought I might lose my vision which was getting blurry and deteriorating in just a couple of weeks. Since I was on Cape Cod dog sitting, I drove up to the Mass Eye and Ear emergency room in Boston. What a shocking disappointment, their ancient equipment looked left over from the Civil War and their ER doctors were literally running from room to room. After that strange appointment, I was more anxious about my vision. Then I thought to call and make an appointment with Casco Bay EyeCare in Portland. I'm a long time independent Medicare agent and have lots of Maine clients who are happy patients there. A week later, with little sleep and stressed out, I drove over three hours for an appointment with Dr. Amy Cyr. I entered their beautiful Old Port offices, hopeless and exhausted. I asked one of the front desk gals for a hug. Dr. Cyr led me into her office which was so clean, her equipment looked brand new and as up to date as could be. Dr. Cyr put me at ease right away and said she could help me. She spent over an hour examining my eyes from every angle, with the latest equipment that Mass Eye and Ear ER did not have! I had one of the worst cases of dry eye Dr. Cyr had ever seen, my eyes were a mess with irritation and thus the blurriness. I left the appointment with hope restored and deep gratitude. I immediately began a daily regimen of preservative-free eye drops in both eyes several times a day, which I continue to this day. My eyes retuned to normal within a week of my appointment with Dr. Cyr. On a follow up visit a few weeks later, I brought a bouquet of flowers for my eye hero, Dr. Amy Cyr and the good gals at the front desk. To me, the team at Casco Bay EyeCare in the Old Port, are eye angels. Thank you, above all, Dr. Cyr and also Kaylin, Liz and Debbie. Thank you.

My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

I went to Dr. Wadja to have a lima bean sized stye drained on my right eyelid. I was actually quite…read morenervous about it, but it was a breeze. She was so professional and thorough making sure I understood everything. The techs were also great. Engaging and funny and very knowledgeable as well. What could have been stressful, was easy. I can't say enough about what a pleasant experience it was.

Unfortunately, I have had a pretty frustrating experience with this office. I went in originally…read morefor a long over due exam. It was an odd experience but I did not think much of it. Dr. Turrisi brought her small dog into my appointment without my permission. The dog had just come from the vet's office for some sort of procedure and was heavily medicated. Dr. Turrisi was very focused on the dog (as a pet owner I would have been too, which is also why I noted the unprofessionalism as odd but let it go). We got through the exam, and I asked about contact lenses. She advised me to where my glasses for a bit and then call back if I am still interested in contact lenses. She did not advise on a timeline and in retrospect I should have asked. I moved on and ordered my new glasses. After a few months, I decided I was still interested in contact lenses, so I called to set up the necessary appointment. I was told that I did not call back within 3 months so I would need another exam out of pocket. It was a few days over that allotted time. (To be clear this is their policy, which I understand as prescriptions do change but most insurance companies only pay for one exam a year). I am not upset about the policy, I am upset about the communication and lack of professionalism that followed. I was told she would check but it should be fine and I will receive a text message confirming my appointment. She quoted me for the fitting and the prescription at $155 with some help for my insurance. 10 days later I receive a text message letting me know I am scheduled for the exam and the other necessary items and that I will have to pay an additional $185 for an exam. I again called and was told, oh no the exam is not necessary since its is only a few days past that 3 months in our policy. I was also told that the person sending the text message works from home and she just doesn't see what we see here in the office. That was good enough for me. Today was supposed to be my appointment. I received a text at 9:30 saying my appointment was a half hour later than my original appointment. I was confused , so I yet again called and was told, my exam is first and then that is my second appointment for the fitting. I went back and forth with the receptionist who I know was just doing her job but was not helpful. When I stated that it just seemed like that were trying to get more money from me, she got upset with me and asked me to stop talking to her like that. I then spoke to the office manager who checked with the doctor who said she would see me but still would charge an additional $55 for a refraction which was necessary for the prescription. I am not an eye doctor and I am sure it would be necessary but it wasn't about the additional $55 or even the $185. The whole experience was pretty negative. I am fortunate enough to have health insurance and really the contact lenses are just a want and not a need. There really seems to be break down in communication in their office and the need to make money and their own personal lives seems to be more important than the care of their patients.

Dr. Morse is the most wonder eye Dr around. He recognized symptoms in my eyes and ordered further…read moretesting. Afterwards though the news wasn't very positive, it explained a lot of issues I have been having. And Dr Morse provided me with alternative OTC medications to decrease further degeneration. Don't let the long hall and tiny waiting room fool you. The professional care that you receive from both his receptionist and Dr Morse himself is the best. It truly is hard to find a healthcare professional that is a caring individual as well.

I was in town visiting from California and out of contacts, and needed an emergency prescription…read moreand this was the only place that could take me before I left town. At first I thought I was going to have to be one of the folks that added to the 2 star rating. Dr. Morse is not your warm fuzzy type of Doctor, but as we went on I realized this guy REALLY knows what he is doing. He gave me a more accurate assessment than the fancy doctors I have been seeing in California and educated me about my candidacy for laser in a way no one has before. He really took the time to dive into it all with me. My sight feels better than ever and I am SUPER grateful I leaned into this despite my initial judgement.

Long-overdue review edit coming soon…read more TL;DR summary for now: 5 stars all the way - I had an initial scheduling issue and it collided with a temporary staffing issue they had and Dr. K went above and beyond to resolve the issue.

It's a great place if you like to smell an old musty moldy building and if you're okay with…read morebreathing in air that is contaminated by mice droppings. This building should be condemned. We have a good friend that worked there and her position was terminated shortly after going to OSHA regarding the issues in the building. While working there, she developed chronic, at times debilitating eczema, which has worsened and is connected to the health issues she was experiencing when she worked in this building. She had never had any eczema/skin issues before she started working there. She agreed to a settlement with the Dr who owns the practice however she is now preparing to file a personal injury lawsuit against the owner of the building, she signed off on a lawsuit against the owner of the practice but not the owner of the building, which again should have been condemned a long time ago. Hantavirus central. Stay away folks. Stay tuned.

My prior eye care service relocated their Auburn office, So I decided to make a change and tried…read moreAdvanced Clinical Eyecare of Maine's Auburn office. Staff was pleasant, organized and professional, minimal waiting time and easy new patient processing. Dr. Gandelman was thorough, including examination for diabetic related damage and the presence of cataracts. He offered very direct and easy to understand conclusions. Good people, nice place.

i've attempted to pick up my granddaughters glasses three times. each time i've called ahead to b…read moresure they're open. each time i arrive within the posted open times to find them closed! i'm sorry i find this unacceptable! this is a business and should be open when they're supposed to be! i wouldn't give them any recommendations!

At a recent exam with my PCP, I was asked when my last eye exam was. After thinking about it, I…read morerealized it was nearly 8 years ago. Despite feeling like I had no issues with my vision, I realized that given I pay for this insurance coverage (and have for the past nearly 6 years) I might as well go to make sure there are no concerns. I looked at my insurance and found Maine Family Eye Care as an in-network provider and in close proximity to my residence. I requested an appointment online and received a phone call a couple business days later to set up an appointment. Luckily, I was able to get an appointment the following day which was extremely convenient. The location itself is super cute and modern. It has a nice bright, open space which is very welcoming. As I walked into the office, I was kindly greeted by the receptionist who happily checked me in and walked me through the paperwork that I had to complete. After completing my paperwork, I was almost instantly called into the back. The woman who took me back assisted in performing a variety of tests which were to be provided to the doctor. The woman was extremely kind and made feel very comfortable and educated about the tests she was performing. After completing several tests, she brought me back to the waiting room to wait for the doctor as they were running behind on this specific day. I was in the waiting room for about another 15 minutes before being brought back to see the doctor. Dr. Elkinson was awesome. He was extremely friendly like the rest of his staff and provided me with a lot of education and tips to help ensure continued good vision in my future. Through my evaluation with the doctor I found out that I had exceptional (20/15) vision. After my evaluation, I had my eyes dilated and was sent back to the waiting room while the solution "did its thing". Unfortunately, my left eye was supper stubborn and required several drops which lengthened my waiting and stay. However, once it finally dilated, I saw Dr. Elkinson one last time and then was sent on my way. Given my exceptional vision, I was told that I probably don't have to come back for another 2-3 years! However, if I ever have any vision issues I will certainly be coming back to Mr. Elkinson as his staff and service was fantastic.

The office staff and Dr. Elkinson were amazing, fabulous and all around wonderful. I felt very…read morecomfortable in the office even with no contacts and dilated pupils I was still able to feel comfortable looking for frames and Josh was very helpful and didn't make me feel like I was an inconvenience. The selection of frames is great they aren't your run of the mill frames that are just cheaply made they are brand name well-made and fashionable glasses. The equipment used to measure your face for the perfect fit is awesome very high tech so you know you are getting the best and Josh is extremely knowledgeable in your vision plan and gives you several options. Dr. Elkinson was great as well, explains everything that he is doing while examining your eyes, VERY VERY thorough, and I could go on and on and on but it's definitely the best Optometrist office I've EVER been to.

Arrived on time for cataract pre-op testing. 8:30. Never…read moresaw anyone til 9:00. Then a Great tech for tests wth dinosaur socks suddenly appeared on the scene only bright spot. Then Dr meeting ----holding comment and another basic test repeat i had passed ....? Not the one that failed. I also didn't get out for a what could be an hour + half app tops til about noon. The one doctor I had been referred to, as great had just retired. But I figured with long months to wait I see whomever same clinic. I do have a life !! I did make surgery app but the day had been so chaotic reviewing the experience there.... I called cancelled. Add a great coordinating person at the end was kind. She listened to the 'entire' story and understood. (Similar story on here, so don't judge that person ). I asked to be referred elsewhere. Random gripe: What should be required as people calling you have a medical or business number so you know who is calling. I don't answer numbers I don't know as so many political / charity solicitors. And I keep a photographic and detailed call list.

Appalling treatment of a new patient. I waited more than four months for an appointment. The office…read morecanceled it the morning of the visit. I understand emergencies happen. But when I called right away to reschedule, I was told the earliest available appointment was approximately eight months later, and told it in no uncertain terms. Apparently, patients whose appointments are canceled by the practice are just returned to the back of the line. I really needed this appointment, so they really did me dirty.

Portland eyecare is fantastic!! I had a wonderful experience starting with the front desk person to…read moreLexi and then Dr Kapee!! They put me at ease, we're extremely knowledgeable and very down to earth!!! I would highly recommend!

Changing over from another group, I found their care excellent and very caring. I've been through…read morequite an ordeal since the Pandemic hit and needed a thorough review and way forward. Their online forms are efficient and were processed beforehand - the front desk staff professional and caring. I've not had as* complete an exam in over a decade. I appreciate the professionalism and looking forward to hopefully not needing to ever change eyecare again. Thanks to everyone there.

Excellent. Just updating for 2026! . The best office overall 'eye care team' remains the same…read more---highly professional, friendly same top medical care, in and out quickly. Texts convenient. 20 yrs experience. More than 5 stars !! A galaxy

I have used the services of Dr Gagnon since 1999 when I first moved to Maine. Gagnon is one of the…read moremost technologically advanced in eye examinations/care of other eye doctors around. I know that from hearing friends who use other eye professionals and they have experienced "old school" exams/tests. Not knowing more advanced testing existed..Surprised me that other doctors may have age old experience, but do they keep up on technological advancements? Dr Gagnon + associates I highly recommend.

Another great "annual" visit. I love that a follow up is every two years! Promptly seen on time…read moreand eye exam was thorough. Staff were welcoming. Had a pair of old sunglasses fit to my head, and now I'm looking forward to wearing them. Dr. Liam has an ebullient personality and I've enjoyed each visit.

My wife and I have been to Casco Bay Eyecare in Scarborough for eye exams a few times now and we…read morehave had good experiences. The office is clean and easy to find and park. The wait time has been minimal (if at all because the providers seem to run on time) and Dr. Liem is super nice, knowledgeable and a good listener making sure my questions are answered. Front desk staff and other support overall are professional and friendly. Our only complaint would be we wish they had even more glasses frames, particularly sunglasses to chose from in-house. I ended up getting mine at the slightly larger Portland location in the old port- something to keep in mind that each location may have a few different options to check out if you don't see what you want at this one. When ordering glasses it took about what they estimated time wise. The glasses are good quality glass lenses and are a bit more expensive than other spots we have been to over the years. All in all I definitely recommend.