I have such mixed feelings about this place that I feel bad writing this review, but maybe it'll…read morehelp so here goes nothing.
The property is well-maintained and clean. The rooms & common areas were tastefully decorated. My only gripe is that there is no fridge in the room. We were allowed to use the main fridge in the kitchen, but it's shared with everyone and can't be used while breakfast is going on, so I had to plan ahead if I wanted to take a drink out for breakfast and, obviously, it wouldn't be cold as a result. Mini fridges in the rooms would be great! They also had great toiletries (e.g., shampoo that doesn't make your hair feel like hay.)
Service: This inn is run by husband and wife, Pattie and Randy. Pattie seems very well-intentioned and was helpful. She greeted us with a smile, answered all of our questions, had ferry tickets ready for the Vineyard, and was happy to provide recommendations for things to do, how to get to places, and so on. She was the quintessential innkeeper.
Breakfast is served every morning and was delicious. Pattie was meticulous about dietary restrictions, which the three of us who had some very much appreciated. As a pescatarian who has been served clam chowder with bacon (after a lengthy convo about not eating meat) and had numerous encounters with people who don't understand that chicken is not a vegetable, I am grateful for people in the service industry who take dietary restrictions seriously. I didn't feel like I needed to ask her about every breakfast item to make sure I wasn't inadvertently eating meat because it was clear that she was already on top of that. They have about 6-8 tables out on the veranda and the innkeepers made sure that everyone would be seated promptly and with their entire party.
Sounds great, why the hell did you only give it three stars? Randy.
When I first met Randy, I thought he was funny in a deeply sarcastic way. Problem is, it quickly became clear that the sarcasm was mostly just him being rude and judgmental. Some examples follow but they're certainly not the only uncomfortable interactions we had with him:
(1) when asked what kind of juice we wanted, both my husband and I said orange. He told us we were unoriginal.
(2) when we disclosed we were going to Provincetown for whale-watching and walking around town, he told us he doesn't appreciate his guests doing that. His GUESTS, who paid a little under $1700 per couple for three nights at this place, were all vaccinated (and provided proof of such) and regularly wear masks, especially in indoor spaces had to worry about whether or not he approves of our vacation plans. In fact, when we first checked in, I wore a mask the entire time. I only took it off after noticing that Pattie wasn't wearing one so I figured they were comfortable with us not being masked because they had proof of our vaccine status. All the other guests also did not wear masks. (Writing reviews during COVID is bizarre.) I get his hesitancy (somewhat): we visited in late August of 2021; there was a COVID outbreak in Provincetown in early July of 2021. It was contained and Provincetown has been strictly enforcing masking since then. Plus, this outbreak was related to the Delta variant, which isn't unique to Provincetown. They never told us before we checked in that they were so concerned about Provincetown. We had already purchased tickets to whale-watching and weren't about to throw away $65/pp because the host of the place we paid to sleep at night didn't like it. If COVID is that serious of a concern they should either (1) warn their guests explicitly about these restrictions before booking or (2) not run their business during COVID.
By the way, Provincetown was awesome. Loved whale-watching & Commercial St., while touristy, isn't depressingly so. I highly recommend a trip there! If you go, The Lobster Pot should absolutely be your lunch stop!
(3) on the day we checked out, I saw Randy and asked if Pattie was around so that I could provide her with my credit card. Randy went to the entrance where there was apparently a bell to summon Pattie. I was next to the bell. He could've easily walked to the OPPOSITE side of the counter to ring the bell. Instead, he told me he likes to keep about 8' of distance and had me move to the other side of the room so he could ring said bell. I get social distancing and am happy to abide, but don't make your guests feel like lepers. He could've asked ME to ring the bell, or told me WHY he needed me to move. Instead, he told me he needed the 8' as he moved towards me so I could get out of his way. It was awkward and uncomfortable. One of my friends started wearing her mask--despite that neither Pattie nor Randy wear masks in their inn--because she also felt like he was being really judgmental and treated us like walking COVID hotbeds.
(4) it seems they don't pay employees well? Randy made some comments about how they can't keep their help around b/c the gov't providing unemployment
