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    Mariner Motel

    3.3 (55 reviews)
    ModerateHotels
    Closed 7:30 am - 11:00 pm

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    Jarelle A.

    My friends and I stayed at this hotel and were absolutely disgusted by both the condition of the facility and the behavior of the owner. The room had visible roaches, which is completely unacceptable for any hospitality business. When we tried to speak with the owner about it, he blatantly walked out and refused to address our concerns. Later, when we called to ask what could be done to resolve the situation, he cussed us out and told us to "do whatever the f*** you want to do." His response was beyond unprofessional--it was hostile and vile. This man is a gross, despicable human being who clearly has no regard for his customers or basic decency. We will be reporting him to the Better Business Bureau. Do not stay here under any circumstances.

    Stained sheets

    Stayed here this past weekend with my husband and daughter. My husband checked us in while my daughter and I did some shopping. We really wanted to like this place because it looked cute and was conveniently located to all the little shops in Falmouth. They told my husband they couldn't find our reservation after he and I both called to confirm there would be 2 double beds in our room since our daughter is a teenager. They told my husband to wait and mysteriously they found out reservation. The sheets in both beds were stained with what looked like bodily fluids. The rug felt damp, we wore shoes the whole time and slides in the shower because there was mold on the shower tile floor. We had 3 people staying in our room and only 2 towels. The mattress felt like the springs were coming through the mattress on both beds. Needless to say we will not be staying there again nor do we recommend this place.

    Our room as we walked in.
    George H.

    Labour day weekend, so Peak tourist season. 200 usd per night, which is still cheaper than other offerings this time of year at this locality. Within walking distance to the ferry, island queen. Within walking distance to most restaurants on the Main Street or otherwise, within walking distance to bicycle rentals and the Shining sea bikeway route. If it wasn't for the sunset at The Knob, one could pretty much just leave your car parked the entire vacation there and just walk everywhere. It's kept clean. Our rooms were made everyday and towels replaced. The check in was friendly and though they sprayed the rooms a lot with room freshener of sorts because it is a bit damp or moist, as it tends to be at the seaside, they seemed to be doing a great job to keep the place as clean as possible! Definitely would stay here again and definitely recommend it as it has good value for money given the location, and the time of year.

    Clean, spacious updated rooms!
    Kacie D.

    I'm SO glad we discovered The Mariner! The innkeeper, Gary was so hospitable and friendly. He recommended restaurants in the area and made sure we had everything we needed. I was reluctant to stay in a "motel" because of the stigma that comes with it but it completely turned me around. Our room was so neat and clean and the bedding, as Gary explained were recently updated. Our room, a Double XL had two double beds plus an extra single bed. It could easily accommodate a larger group. The location is right in downtown Falmouth, just a few minutes to all the restaurants and shops. I will definitely come back and recommend to my family and friends!

    Cute and charming decor!  Very Cape Cod.

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    7 years ago

    DO NOT BOOK HERE. the customer service is horrible. the manager is disrespectful and does not treat customers PAYING CUSTOMERS with respect.

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    16 years ago

    Total dump. Rooms smell, no water pressure, staff that could care less. This costs $170 a night?!?!

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    Page 1 of 2

    Ask the Community - Mariner Motel

    Review Highlights - Mariner Motel

    The location is right in downtown Falmouth, just a few minutes to all the restaurants and shops.

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    Shore Haven

    Shore Haven

    (1 review)

    $$

    I plan to write to Lark Hospitality Group as well, but wanted to share my experience here first as…read morea caution for future guests. This review is not based on an actual stay, but rather on the booking and customer service experience leading up to my planned visit. I had never been to the Northeast and was excited to plan a trip to Boston and Cape Cod for the Fourth of July holiday. I began planning in April and was particularly looking forward to staying at the newly renovated Shore Haven Inn (formerly Beach Breeze Inn in Falmouth). Based on the photos and marketing materials, the property appeared beautiful, and I booked a four-night stay several months in advance. Two days before my trip, I received a notification from Hotels.com that my reservation had been canceled. This came as a surprise, especially after I had already noticed that the full payment had been charged to my account. With the Fourth of July being one of the busiest travel weeks in Cape Cod, this left me scrambling to find alternative accommodations at the last minute. I contacted the inn directly to understand what had happened. I was informed that the reservation had been canceled because the renovation was not yet complete. While I understand that construction timelines can change, I was disappointed by both the timing of the cancellation and the lack of communication leading up to it. Unfortunately, my experience with customer service was equally disappointing. I was directed back and forth between the inn and Hotels.com regarding my refund. When I contacted the inn again, there appeared to be confusion regarding my payment, and I had to make multiple efforts before the charge was located and refunded. What prompted me to write this review is what I observed after arriving in Cape Cod. Despite the cancellation, I proceeded with my trip and secured one of the few accommodations still available for the holiday weekend. While in Falmouth, I drove by Shore Haven Inn and was surprised by the extent of the unfinished renovation. The property appeared to be far from completion, with visible construction work still underway and building materials on site. Given the condition of the property, I am concerned that reservations were still being accepted and payments processed when it was evident that the inn would not be ready to accommodate guests. Renovation delays happen, but guests deserve timely communication, transparency, and proactive customer service--especially when travel plans are being made months in advance. For anyone considering a future stay, I would recommend confirming directly with the property that renovations have been completed before booking. The inn may ultimately become a wonderful place to stay, but based on my experience, I would be cautious until operations are fully up and running.

    From the owner: Don & Joyce Filiault bought the Inn in 2002 and with Walt Sullivan, the Innkeeper, began a long…read moreprocess of renovations and enhancements to the Inn. We are very family friendly and also a great place for a couple get away.

    The Captain's Manor Inn - Our room!!

    The Captain's Manor Inn

    (29 reviews)

    $$

    The website for the Captain's Manor Inn does not do it justice…read more Planning a reunion with college girlfriends and selecting a place sight unseen was a bit nerve wracking. Any worries or concerns that I may have had disappeared the moment we pulled into the drive. From the impeccable landscaping to the timely and friendly greeting from the Inn owner, Pattie started the weekend off perfectly. She was both warm and inviting. She took the time to show us her beautiful property and all of its personalized, beautiful features and amenities. The rooms were spacious, impeccable and adorned with all of the luxuries you may want for a comfortable stay. The housekeeping crew left the room spotless and tidy each day as well. Watching Pattie work and care for her guests make the stay just that more special. She truly cares about her guests comfort. My friends and I were able to enjoy her delicious, homemade breakfasts (we could have done better of keeping her informed of any culinary preferences but she was able to accommodate a few reasonable requests). She has truly thought of every detail---from coffee/tea/filtered water access all day to homemade cookies ! Sitting on the veranda together whether in the evening or morning after breakfast, we were able to settle in surrounded by trees and enjoy one another's company. We loved it so much we are thinking of making this an annual visit. Thank you, Pattie for creating the perfect environment for us to laugh, talk and create memories until our next reunion!

    I have such mixed feelings about this place that I feel bad writing this review, but maybe it'll…read morehelp so here goes nothing. The property is well-maintained and clean. The rooms & common areas were tastefully decorated. My only gripe is that there is no fridge in the room. We were allowed to use the main fridge in the kitchen, but it's shared with everyone and can't be used while breakfast is going on, so I had to plan ahead if I wanted to take a drink out for breakfast and, obviously, it wouldn't be cold as a result. Mini fridges in the rooms would be great! They also had great toiletries (e.g., shampoo that doesn't make your hair feel like hay.) Service: This inn is run by husband and wife, Pattie and Randy. Pattie seems very well-intentioned and was helpful. She greeted us with a smile, answered all of our questions, had ferry tickets ready for the Vineyard, and was happy to provide recommendations for things to do, how to get to places, and so on. She was the quintessential innkeeper. Breakfast is served every morning and was delicious. Pattie was meticulous about dietary restrictions, which the three of us who had some very much appreciated. As a pescatarian who has been served clam chowder with bacon (after a lengthy convo about not eating meat) and had numerous encounters with people who don't understand that chicken is not a vegetable, I am grateful for people in the service industry who take dietary restrictions seriously. I didn't feel like I needed to ask her about every breakfast item to make sure I wasn't inadvertently eating meat because it was clear that she was already on top of that. They have about 6-8 tables out on the veranda and the innkeepers made sure that everyone would be seated promptly and with their entire party. Sounds great, why the hell did you only give it three stars? Randy. When I first met Randy, I thought he was funny in a deeply sarcastic way. Problem is, it quickly became clear that the sarcasm was mostly just him being rude and judgmental. Some examples follow but they're certainly not the only uncomfortable interactions we had with him: (1) when asked what kind of juice we wanted, both my husband and I said orange. He told us we were unoriginal. (2) when we disclosed we were going to Provincetown for whale-watching and walking around town, he told us he doesn't appreciate his guests doing that. His GUESTS, who paid a little under $1700 per couple for three nights at this place, were all vaccinated (and provided proof of such) and regularly wear masks, especially in indoor spaces had to worry about whether or not he approves of our vacation plans. In fact, when we first checked in, I wore a mask the entire time. I only took it off after noticing that Pattie wasn't wearing one so I figured they were comfortable with us not being masked because they had proof of our vaccine status. All the other guests also did not wear masks. (Writing reviews during COVID is bizarre.) I get his hesitancy (somewhat): we visited in late August of 2021; there was a COVID outbreak in Provincetown in early July of 2021. It was contained and Provincetown has been strictly enforcing masking since then. Plus, this outbreak was related to the Delta variant, which isn't unique to Provincetown. They never told us before we checked in that they were so concerned about Provincetown. We had already purchased tickets to whale-watching and weren't about to throw away $65/pp because the host of the place we paid to sleep at night didn't like it. If COVID is that serious of a concern they should either (1) warn their guests explicitly about these restrictions before booking or (2) not run their business during COVID. By the way, Provincetown was awesome. Loved whale-watching & Commercial St., while touristy, isn't depressingly so. I highly recommend a trip there! If you go, The Lobster Pot should absolutely be your lunch stop! (3) on the day we checked out, I saw Randy and asked if Pattie was around so that I could provide her with my credit card. Randy went to the entrance where there was apparently a bell to summon Pattie. I was next to the bell. He could've easily walked to the OPPOSITE side of the counter to ring the bell. Instead, he told me he likes to keep about 8' of distance and had me move to the other side of the room so he could ring said bell. I get social distancing and am happy to abide, but don't make your guests feel like lepers. He could've asked ME to ring the bell, or told me WHY he needed me to move. Instead, he told me he needed the 8' as he moved towards me so I could get out of his way. It was awkward and uncomfortable. One of my friends started wearing her mask--despite that neither Pattie nor Randy wear masks in their inn--because she also felt like he was being really judgmental and treated us like walking COVID hotbeds. (4) it seems they don't pay employees well? Randy made some comments about how they can't keep their help around b/c the gov't providing unemployment

    Red Horse Inn - Back parking area

    Red Horse Inn

    (27 reviews)

    $$

    The Red Horse Inn is an excellent hotel choice for anyone visiting Falmouth, especially from…read moreoutside of New England! It's an adorable inn just south of downtown Falmouth. While we didn't personally stay there, we coordinated with the general manager, Cindy, to have our guests stay there the week of our wedding. We were delighted to learn that prices were very reasonable for an August weekend, at under $300 per night (2-night minimum). We had no issues with our invited guests securing rooms, and it is best to book rooms by calling hotel management directly. The room decor is characteristically quaint Cape Cod themed, and was a nice bonus to welcome our many guests who had never been to Cape Cod. Cindy was accommodating in allowing our shuttle buses to pick up and drop off guests at the Red Horse Inn, and she was good at getting the guest welcome bags where they needed to go after we dropped them off.

    Awesome inn I was in for one night only to attend a wedding…read more The room #4, was spacious , clean and bright. It had a king bed that was comfortable and the nicest pillows. I did notice the mattress and pillows all had encasements to prevent bugs. Since I also have this in my own house I felt very secure that I would have no unwanted guests. The bathroom was also good size and the shower was one of the best I have ever had. I don't know how the WiFi was as I did not receive a password. All in all I would go back in a heartbeat.

    Mariner Motel - hotels - Updated August 2026

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