My daughter and I went in for a dual massage that she had bought me for Mother's Day. There was a little bit of a snafu to begin with, but we wound up getting our appointments. The owner was very pleasant and attentive. The atmosphere is very relaxing. The massage therapists paid attention to our needs for the therapeutic massages. The ladies that worked with me and my daughter were Olivia and Stephanie. They were very good with their technique. They respected our privacy when changing and gave us a proper allotment of time to redress as well. read more

Three years seems like a long time between reviews so why not break the trend. Up in Pittsfield for a couple days and needed to treat myself to some relaxation. I never have had a stone massage before so booked myself one as well as a pedicure. The place itself is what a spa should be like; relaxing, inviting, and peaceful. The host was nice and brought me to the relaxing room (waiting room) which set the mood. I talked to a lady who goes weekly and commented on how I was smiling beforehand. She knew I was in for a treat. Patricia was my therapist for the afternoon, she did an absolutely terrific job explaining what was going to be done before and making sure I was doing well during the treatment. A stone massage is probably something I will not get again but certainly would get a typical massage from her. Having constant contact is something we both agreed I could have used which you do not get with a stone massage. If you never had one before it is basically hot stones being rubbed on you. Not what the pictures portray with them sitting on your back. Feels good but nothing at this point beats a good old fashioned massage. Anna took care of my feet with the cloud nine pedicure. She gave my feet the rub down they needed and they feel great! The ladies in the room and I had good conversations going on. Found out the lady next to me also acts so we exchanged information. All in all my body feels good post treatment. Looking forward to snuggling in bed and getting a good night of rest now. And thank you Kim? for the recommendation to go to Frankies for dinner read more

Elle Day Spa - Heated Towels - Day Spas Near Me - Lanesborough, Massachusetts

me and my fiance got a couples Swedish massage. The spa is super cute on the inside, clean and the staff are very kind and professional. They do a great job at explaining what they are doing prior and making sure you are satisfied. this is my second massage and it was well worth the money! read more

We came here for a bachelorette party, and the spa seamlessly accommodated our whole group, making the experience feel special and stress-free. Casey was fantastic -- her massage was incredibly skilled, relaxing, and exactly what we needed. Another therapist, whose name I unfortunately can't recall, was so thoughtful and gentle with a few of our friends who are more sensitive to touch, which really showed how caring and adaptable the team is. Overall, it was the perfect mix of professionalism and warmth -- highly recommend! read more

Service was excellent, clean quiet atmosphere. Had a Swedish massage by Christina . Very professional and polite. I will return to this spa in the future. read more

What an amazing experience I had at Elle's. Kiley did an excellent job with my 75 minute facial.... She is very skilled, professional, kind & compassionate. Her facial was so relaxing & rejuvenating! Not only was the facial amazing, but the arm/hand & feet massage with warm wraps were an added relaxing bonus! Guess what I'm asking for for Christmas? read more

Excellent service. Got a hot stone massage from Casey and it was fabulous. She was very professional. Spa was very relaxing environment. They even gave us mimosas. I found price to be accurate. read more

I am deeply troubled and disappointed to report an experience of racism at an establishment where I previously enjoyed services and recommended it to many friends. My visits for waxes were always satisfactory until an incident occurred during my latest appointment. I brought my black friend, who was merely waiting for me in the lounge. We arrived early and while waiting, we were examining the tester sprays laid out in the waiting area. I have done this many times before on earlier visits, spraying myself with perfume testers and trying on new lotion testers as well. However, this time when my friend picked up a tester, a blonde woman at the reception loudly and wrongly accused my friend of theft. She then shamelessly summoned another employee to verify if any products were missing, clearly judging based on his skin color. Of course, there were no products missing. During my wax session, the staff continued to unjustly harass my friend, despite him already showing them there was nothing in his pockets. Due to this unacceptable and revolting behavior, I will never be going back to this establishment and will be spreading the word to my college peers to boycott as well. read more

I had the best facial today! My skin looks amazing and feels amazing. I'll definitely be back!

Excellent customer service, polite staff, and great ambience in the spa. I got a manicure and pedicure and it was a great experience. The prices were fair and the woman who did my nails was really nice. I'll definitely come back here again for other services, and have already recommended it to my mom and sisters. read more

Elle Day Spa - View from mani/pedi area - Day Spas Near Me - Lanesborough, Massachusetts

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I've been to many spas (both extremely high and and a few no frills in Manhattan) and I can say Christina at Elle Day Spa was incredible! I don't always have the best experiences at spas Beth I was in major need for a deep tissue massage and was extremely surprised by the quality of the massage I received. I'll definitely be back next time I'm in the Berkshires. Thank you Christina! read more

I went to Elle as a gift for a girls' day and we were all very pleased. I'm not a spa connoisseur by any stretch of the imagination -- in fact, I'm a little skeeved out by the idea of laying mostly-naked on a table and having a stranger touch me -- but I really liked the soothing atmosphere here. The smaller size of the place gives it an intimate feel. All the staff was very friendly and my masseuse asked questions as he worked to make sure that I was happy with the level of pressure he used and areas he focused on. My visit here was gifted, like I said, but the prices posted on Elle's website are very fair. Who knows -- maybe now that I'm over this hurdle I'll be getting naked on tables more often! Wait... that came out wrong. read more

I've gone here a few time to get my nails done, which was a great experience. The girls were friendly and helpful and overall 5 star rating. However, I can't say the same for the massage experience. The place is pretty small, so I could hear everything that was going on in the hallway and reception area during my massage. I asked the woman to try to get knots out of my shoulders, but I'm not sure it really changed the way she would have massaged me anyway. At one point, I just felt like she was putting cream on my back. I went at the same time as a friend who had a masseuse who talked the whole time saying things like "Wow, I can't believe how fast this is going!" At the end they put bean bags on your eyes to relax you and the woman said "You probably don't want this because we use this on everybody... and I mean everybody." I feel bad, because the girls who did my nails each time I went were wonderful, and I highly recommend it. It's just that, for the price you pay for the massage here, you'd hope for a better experience. read more

The staff is friendly and kind. I've been having multiple services there for many years and I have been nothing short of satisfied. They go out of their way to make sure you are extremely happy. They will also happily help you to pick out products that are best suited for you. Nikki and Cait are both amazing at eyelash extensions. Trust me, you won't be sorry. Again, a great place and fantastic Client service all the way around. Thank you MIchelle and staff. 100 percent recommend. read more

My friends and I spent a 50th birthday weekend in the Berkshires, and Elle Day Spa was the only place we could find that could accommodate all 3 of us for treatments at the same time. I had the Cloud 9 pedicure (Jamie was wonderful and there is a great selection of polish colors.) and my friends each had a massage. All 3 of us were thrilled with our services. It's clean, quiet, peaceful, and relaxing. We even bought gift certificates for our weekend host so that she could enjoy a treatment there as well. Highly recommend! read more

I went here to get a leg wax, recently. The staff was very friendly. I thought she was doing a good job but when I got home to check out my legs there are patches of hair all over. I grew out my hair for several weeks to make sure I got the best possible chance for a good wax. I'll say again the staff was friendly but I definitely won't be returning for any sort of treatment if this is the quality they provide. read more

My husband and I went for massages today. He had a deep tissue by Kaitlyn and thought she was excellent. I had a Swedish massage by Leigh Ann and I thought she was amazing! read more

I had a wonderful facial yesterday that left me so relaxed and my skin radiant! I loved the heated bed and gloves! Thank you read more

My friend and I were in town to celebrate her birthday and decided to try to get last minute spa appointments. When I called they were gracious and were able to fit us in for a mini facial massage package. It was probably one of the best massages I've ever had. Leigh-Ann was fantastic. Great personality and did an amazing job. I was very comfortable. I've been to many places and this was one of the best. I would highly recommend it. read more

Running on very little sleep, I stopped in for a "help me look rested/younger!" conversation. Emily took incredible care of me, even giving me samples of the Pevonia Caviar line. read more

I sent my wife there for an afternoon and she came back a revived women! We've had so much snow in the northeast, this was a perfect idea from a friend and Elle delivered! I'll remember this again next Valentine's Day. read more

I love everything about this place. The girls who work here are funny and sociable without being intrusive and the pedicures are seriously the best I have ever had. My best friend lives locally to this spa and whenever I visit her from CT, we try to get to Elle for a special treat. We always leave happy. read more

Solid, thorough face cleaning. The best facial I've ever had. The beds are so warm and comfy, and the massages are really nice. You should go here for a facial, though, because they're really good. read more

I'm sorry to have to do this. I went with a girlfriend and we made appointments for two, 80 minute deep tissues massages. At $110, these were on the "cheaper" side, in comparison to other spas...however and unfortunately, the massage technicians had no idea how to do deep tissue massages. The massage technicians did not have the skill level nor the expertise. We left feeling upset and disappointed that we had just spent collectively (including tip) $250 for a horrible massage. Do not go here if you expect a good massage. read more

In love with this spa! Their facials are to die for, I go every 6 weeks! The staff is amazing and always go above and beyond! Highly recommend! read more

DO NOT BOOK A SPA APPOINTMENT AT THIS ESTABLISHMENT. I went to the Berkshires for a girl's weekend last month. We all stayed at the Crowne Plaza (where the Elle Spa is located) and we all booked spa treatments throughout the weekend. I unfortunately got extremely sick with a stomach bug and was hotel-bound the entire weekend. When I called to cancel my massage in the morning, the manager told me that she would charge me if I did not show up. I begged her and explained it was out of my control and she suggested that I switch my appointment from 10 am to 1 pm... She did not care about the germs I would be bringing into the spa. I did not agree to a later appointment and they ended up charging me 100% of the massage. Their website states that they charge 50% of treatments for cancellations and the managers will not call me back after having left multiple messages. read more

Absolutely love Elle Day Spa!!! Very friendly technicians and my mani and pedi were wonderful! I recommend this spa to all my friends/family and everyone has always had a wonderful experience. read more

I would like to start by saying these ladies are awesome. Customer service is starting to fail in this day in age, and I was apprehensive when I sent an email through their "Contact Us" page regarding concerns I had about my recent experience. To my surprise and delight, the owner of this spa took my email to heart, and called me directly (that day!) to discuss every detail of what happened, and how I felt. Though it turns out my negative experience was the cause of miscommunication with the party I was with, she understood exactly why I felt the way I did, and genuinely cared about my situation. She also explained the different precautions she would be taking to ensure no guest experiences the confusion I did due to our error. She REALLY CARES!!! What gives this company 5-stars is their genuine compassion for their customers, and their dedication to pure customer satisfaction. OUR error caused me to have a not-so-great experience and the owner of this spa took the time to make sure I could come back and enjoy what they really have to offer. As a customer service and hospitality professional, I have to commend this company for still compensating me for a negative experience all due to miscommunication between us girls. I will be back for sure, and I will surely send everyone I know. Thanks, Elle Day Spa! I hope to be seeing you all very soon! read more

AMAZING! I got a spa package, (pedicure,facial,hot stone massage) and from walking in to the end everything was incredible. The attention to detail on my pedicure was spot on. I don't recall her name but I recommend you girl! I received my facial after by Christina, and wow. She was just a wonderful human to spend time with. The facial itself was Very relaxing and I could immediately see a difference in my skin. You could tell she had the knowledge and love for what she was doing. My facial also included a wonderful arm massage and warm mitts to just go the extra mile. I really appreciate that in a spa. Those small touches. After that I didn't think it could get better and... no surprise it did. I then went for my massage with a different Christina but she equally blew me away. She really took her time and didn't rush. She listened to the areas I wished to have just a little more attention to. She made sure I was comfortable and was very kind. Through this whole experience the atmosphere was what you hope for. Calm, soft, inviting, relaxing. There was this underlying respect for the people there for services. No loud talking or employees paying more attention to one another then to the person they are with. I found that VERY refreshing. Just go here. Let's not play games. I received my service 3/4/20. And will be back! read more

My wife and I received services from the spa on two different days on our honeymoon in the Berkshires. The first day we had hot stone massages, and the second day we had pedicures and facials. Everything was so great! From the atmosphere, to the staff, to the extra special touches they added for our honeymoon (like fruit, cheese, and mimosas!), I can't speak highly enough about the whole experience. Also, the services we received were high quality. It was great to feel so welcome, comfortable, and pampered! I would definitely recommend a visit here! read more

Elle day spa is terrible. Going into the spa I was expecting a clean up of my eyebrows. But no, that is not what I got. I came out of the wax with whole new eyebrows that look poorly done and now they are very thin. NEVER BOOK AN EYEBROW APPOINTMENT HERE!!!! read more

It was not bad but it wasnt excellent either. The employees here are all really nice. The mani pedis are decent. They stock a good variety of nail brands too. And now the bad. The methodology of services seem to be lacking. The massage technique was lackluster. The facial products stung my face and i had to ask to have it removed. Afterwards my face was still red from the experience of the extractions and from the harsh products (extractions seem to be done by her fingers and not by an instrument). They also do not use a hot towel to wipe u down after the massage and this is a problem because they have no spa facilities to shower or wash up. I would say that i have had better experiences with similar type of spas at other moderately fancier nail salons in nyc. If i were to come back here i would do just the mani pedi only. It wasnt terrible here but i wouldnt do the whole experience here again. read more

This spa is awesome! I went in to have a facial and and mani/pedi. The facial was relaxing and my skin was glowing afterwards. I then had the mani/pedi, probably the best I ever had! Michelle (the owner) did all of my services. She has a wonderful personality and a very calming presence. I would definitely recommend this spa to everyone! read more

Sandra H is a new Massage Therapist at Elle Day Spa and all I can say is WOW! I have been to Elle several times and have had different services off the massage menu always with Sandra. She is thorough, caring and compassionate. She has experience with Reiki, Myofacial release and Cranial Sacral, Positional Release Therapy and specializes in Deep Massage. I also have had friends who have gone to her for prenatal massages and reflexology. If you are looking for a great spa with a wonderful massage therapist Elle is the place, ask for Sandra. read more

One of the things I was disappointed with is that the way it is listed "At the Crown Plaza" made me think that it was associated with the hotel and as with other spas we have been to you would be able to use the hotel facilities. This was not the case, they are completely separate (I guess this was my fault for not asking questions in advance). I had the combination reike/reflexology/massage. It was ok, but I have problems with my feet and they hurt after the reflexology part. Any other reflexology that I have gotten was so relaxing and my feet have never hurt afterwards. We traveled over an hour to go there and I am not sure I felt relaxed when it was done. It is noisy, my room was right by the front door and I could hear the squeaking every time the door was opened. My husband said his was ok, but he has gotten much better in other places. read more

This was my second time at Elle Day Spa. I have to say from the moment I walked in the staff was very friendly. The services that I had done each employee was very polite and very professional. My facial was wonderful and my masseuse gave me the best deep tissuse massage ever. Had a mani/pedi and a trial makeup done all excellent, but if you do go make sure you bring a sweater, not sure why they have it so cold. I wish they offered robes especially if you are having a facial then a massage so you don't have to get undressed then dressed then undressed then dressed again. The sitting area was a little uncomfortable and I wish they had herbal teas instead of Lipton regular and decaf black tea. I do recommed to others and will be going back in one week. read more

Got a head to toe package which for a mani, pedi, facial And massage was an amazing price to begin with. There was a friendly women who greeted me, I was given a robe and a locker and was brought to the "relaxation room" to sip tea before services began. My facial with Nikki was the best I've ever had and I have had a lot! She really knows the science behind skin and made me understand why and how weather, environment, diet and everything can affect it and all the best ways to improve and take care of it. I purchased a few things from her and i wish I had a before and after because the improvement is amazing! Thank you Nikki! My massage, mani and pedi were all very soothing and relaxing. It took me a few minutes to get back into my body before I could leave! I was truly floating on cloud 9! And all this took a few hours and the price was unbelievable. I know what I'm asking for for my birthday!! read more