They have been out 4 times in the past 4 winters because my heat pump at swan Creek crossing is not…read morepumping heat when it gets below 30°. It will drop to the 50s or 62 and that's the most it'll work. They keep coming out saying it's different things I don't know if they are related to swan Creek crossing or what. Today is Jan 12 2024.they were supposed to be here to fix outside heat strip At 3:00 p.m. nobody showed up so I called the office and talked to maybe Adam and he said that I am on the list for the last run of the day and the tech was at the one right before me and they should be out before too long. They never came out they never called I said please call if there's a problem. DO NOT RELY ON THIS COMPANY. FOUR TIMES TO FIGURE OUT WHAT'S WRONG WITH IT AND THEY DON'T SHOW WHEN IT'S TIME THAT THE PARTS HERE TO FIX IT WHAT'S WRONG????

Kern Heating and Cooling is very professional in giving evaluations of existing heating and cooling…read moresystems. Their service is quick, efficient, and thorough. I highly recommend them.

Best plumber I've ever used…read more My shower faucet had been previously installed in a way that was not terrible but definitely quirky and problematic. The issue that had arisen seemed complicated and possibly pricey to fix. Montana at Rooter Right promptly found a sensible solution, one that didn't require tearing out the wall and starting over. He was patient and generous with his time, explaining what had caused the issue, and suggested various options for the fix. I deferred to his professional judgment, and he fixed the problem and secured the handle far better than the original installer had. This was only supposed to be an estimate, but he was so smart and ready for anything that the problem was fixed on the spot and at a very reasonable price. On a personal note, unlike nearly every other home repair person I have worked with, Montana never put down the prior work done to make himself look good. He was fair and objective, never bashing prior people's work. It gave me much more trust in him, confidence in his skills, and respect for his good character. Many, many thanks to Montana. Now I need to look for more plumbing problems so I can hire him again! Apologies for the 5 stars. I wanted to leave 10 but the system wouldn't let me.

I am more than impressed with the work done by Rooter-Right…read more 1st they actually answered the phone ., the technician Emmelio ( probably spelled wrong sorry) was outstanding.He was on time , professional , courteous,got the job done and explained what he was doing, The price was reasonable and he didn't try to upsell. I highly recommend this company. Terrie Stephens , a happy customer

They came out as expected. They checked the Freon and the…read moresystem ( it was low). I wanted the system updated so more people came out. Determined what to do with replacing the system. Charged me $187.00 they said they would work up a quote (never heard back even after I called them). Beware

The team at AW Heating & Cooling did a fantastic job. They were clean and got the job done…read morequickly. We had a couple of challenging situations at our home and the owner came out personally to inspect/advise as well. I would highly recommend them! Thank you for being professional and caring about your customers! Lori

It's hard for a man like me to admit this, but today, my big, bad snake just wasn't big and bad…read moreenough to accomplish the task. 99% of the time, I get the job done up in this crib...you know what I'm saying. But today, I came up short. You see, the clog (a Hot-wheel suspended in long female human hair, and, about 30 baby wipes) was located 45 feet from my toilet. My 25 foot drill-powered drain snake couldn't reach the clog, and, "fecal material" was backing up into my shower. I didn't think the backup was that big of a deal, but my wife was dismayed about it, soooooo... So I called William Murray (or as Tallahassee from Zombieland would say "Goddamn it, Bill fuckin' Murray!!") THIS Bill Murray, however, is not an actor, he's the real thing. He's the owner/operator of Professional Plumbing and Drain, in Swanton, Ohio. Bill was very friendly and extremely professional. His fees were fair, and he left the job site cleaner than he found it. Speaking of fees: he was honest and upfront about the cost of the job; he didn't try to pull any shit (no pun intended) regarding mark ups or hidden charges. When I asked him what was his range of operations, he said "pretty much all of northwest Ohio, and then some." Bill, thanks for fitting me into your already-loaded schedule and coming out on the coldest day of the winter to get the job done. Hopefully, it will be a while before I need such services again, but when I do, you'll be the guy I call. Five stars.

Same day fix and reasonable price. They were very clear about options on a drippy faucet…read more Hopefully won't need them again, but if I do I will use them again!

I needed to replace a thermostat that was not connecting to an app on my phone or to a Website…read more(Cor). Since my air wasn't working, I called to report the problem. They scheduled an appointment for the next day and their technicians came on time and put a new, simpler thermostat that did not need to use an app or the Internet to work. They were kind, respectful, thorough, and knew exactly what they were doing. I'm very happy with this company and their technicians. I highly recommend them for your hvac needs.

After decades of being a customer, I have decided to switch HVAC companies. I found the Pugh…read moreService Mgr to be rude in a recent issue with my Carrier furnace. The fan bearing had gone out and they did not fix, yet the he stated I had to tell their tech that I wanted it fixed. ? Seriously? I have to direct their technicians, even though I have been paying close to $500 annualy for their VIP program? He later wanted to reimburse me for the VIP and NOT fix the problem to avoid taking care of it. After a final legal threat, a tech was sent out to replace. They have no after hours support even though they claim to. Their on-call tech was sick when we called. He could not reach his backup or the Serv Mgr. Extremely poor management in my opinion. I contacted another Carrier HVAC company and they came out immediately as I smelled something foul in the house. They discovered that poisenous gases were in our house from a plugged heat exchanger. This same heat exchanger and model had a Class Action from over 20 years ago which Pugh did not notify me of or take advantage of. They had waited too long and compensation for a replacement had expired, now. This is inexcussable to allow to happen on Pugh's part. Thankfully, we have seperated and I now have a new furance and a company that I can trust my life with.

They completed commercial work at my spray tanning salon that isn't a straight forward job in my…read moreopinion. I had to run plumbing and drain to an automated spray tan booth. They were friendly and efficient both times they came out for the job. I'm not an expert on plumbing but they appeared to know exactly what they were doing and were able to troubleshoot any issues that arose.

If possible, I would give them a ZERO. Where do I start? Jacuzzi tub installed and leaked…read more Bathroom sink installed and leaked. Dishwasher installed without power cord connected. Garbage disposal installed without power cord. Bathtub faucets installed with 1/4" caulk because they were to inept to realize the opening around the copper pipe needed to be enlarged so the faceplate from the faucet could sit flush with the bathtub wall. To top it off, they charged 25% more than others. Only reason why I used them is because they came recommend from our GC. Do not hire them. I can't believe they are licensed. Wait, are they?

Amazing technician!! Efficient, polite, respectful of property he explained everything he was…read moredoing. Reasonable rates and they were able to get us in within a few days. Highly recommend Calverly to anyone needing work on their AC

Had an emergency furnace failure and wanted to add central air. Called 3 HVAC companies and Dan…read moreCalverley sold us! It was winter time and Dan Calverley showed up, explained all options with pictures and drawings. Did so well it sold the wife on the plans. The no pressure sales and after hours question follow-ups sold us. Even offered space heaters to use while we decided and got financing lined up.. The installer crew had to deal with installing in a crawl space and in freezing weather. They were extremely professional regardless of conditions. Did the work in time quoted and ollowed up for maintenance. They are a top notch company and highly recommended.

Awesome company that was contracted through my home warranty. Came and fixed an issue that a…read moreprevious company failed to fix in 3 visits. Very professional and clean. I will definitely be contacted them to do other repairs and upgrades!

One of the top 3 worst companies I've ever dealt with. "Jen" from their office unfortunately…read more"doesn't have time to be explaining billing" with me... I have never been told by a company I'm about to pay thousands of dollars too, they don't have time to deal with me. After paying for a repair that did not fix my AC unit, that I also found out part of it should not have been necessary to start with, refused to reimburse me for the failed repair. Refused to even roll it a new one and then inadvertently admitting to price gauging! Filing a complaint with the BBB, FTC, and probably going to have to file small claims now too if I ever want to see my money again. Steer very clear of these people!!!