Good news- buy Ellis HVAC. We limped along for 10 years with our old unit..as the Ellis team patiently repaired again & again...until we were finally able last year to buy..Today 2016 the Ellis team ... Jarrod, Adina and others give us peace of mind. Posted to help friends find a great HVAC service team. ( Also provided a great 0 APR % payoff plan ). Check out Ellis, we are thankful !! read more

Having worked with this company for over 20 years, we have been 100% satisfied with the service they have provided over the years on three different homes. Jarrod even replaced our upstairs unit last summer at a more affordable price and faster install than a 2nd quote from another company. Likewise, all their techs have been great, helpful, timely, respectful, and technically savvy. Today, I got a collections call from their admin saying we owed over $600 for service from two months ago. We have always paid same day by check so I was perplexed and surprised by the accusatory nature of the call. When I called back to let the admin know the check number and the date the check cleared, she started to tell me how the guys don't log things in the system and that it's a problem for her. No apology for the inconvenience, the accusation that we didn't pay, or mistake on their part. I stopped her cause, honestly, I don't have time for that and was a little annoyed at this point. I told her that I really didn't appreciate how hot she had come in earlier and she was instantly offended BY ME! Do better, folks. Know who you're talking to before you fire off at a long term client. I'll still use them cause Jarrod and his team are awesome but some common courtesy and respect go a long way when dealing with topics that are tricky like collections. One more thing, if a client gets upset because something YOU did, perhaps it's an opportunity for you to take a beat and reflect on your client service skills. read more

I contracted with Ellis Heating and Air Inc. for American Standard HVAC systems at my home in Cary NC in the fall of last year. When the air conditioning was turned on this spring it failed to cool downstairs. Ellis Heating & Air came out and indicated that the Freon coolant had entirely leaked out of the unit; an o-ring was missing from what I assume was a Freon line cap in the unit and that there was a faulty Schrader valve (This, I learned functions as a Freon regulator valve, the same one like that in the tires of a car). I paid the $882.13 invoice fully expecting to be reimbursed by Ellis and/or American Standard after I completed the requested paperwork from American Standard. The American Standard "Customer Relations Team" deduced that neither the missing o-ring nor the faulty valve in the unit supplied was their responsibility as they did not meet the company's definition of "Functional Component". Jarrod Ellis, owner of Ellis Heating & Air said it was my "bad luck". When I suggested that each entity reimburse me one half of the payment I made, I received no response. I also paid for a failed sealing flange repair which Ellis made to my house. Ellis provides no warranty for their work beyond saying on their website something like "If it's not right, we'll make it right". My advice when dealing with these two companies : Be sure you understand the definition of "Functional Component" and know that, at the time of this writing, Ellis provided no warranty. read more

Jarrod came in while I was at work, replaced the part in just a few minutes, and my heater was up and running again. I will definitely use Ellis again in the future as the need arises. read more

Jarrod Ellis and his team have been taking care of my HAVC systems for over 20 years. When my current home was reaching the end of life for its heat pump I called on my old friend. We discussed my options and I explained that we really were uncomfortable with the way our heat pump warmed or didn't (we called it the cold pump) as it would run to warm the house the air out of the ducks was chilly making it uncomfortable most of the time even if the thermostat was satisfied. In addition when it would go into defrost mode it would wake us in the middle of the night with a horrific noise. After checking our duck work for what options it could handle Jarrod recommended American Standards Variable Speed Heat Pump and moving our Freon lines from inside the bedroom walls to outside the house. He and his great team installed the new system in a days time. When they started the new system the wife and I knew we had made a great decision. This system is unlike any other heat pump I have owned. First off it often just runs at a gentle purr. The air out of the ducks is not uncomfortable. Our house is WARM and we here NOTHING. You just don't notice that it is running. Changing our heat pump to Jarrod's recommendation turned into a life changing event. We sleep through the night and we are always comfortable no matter the weather. I waited to experience the air conditioning side or our new system before writing the review. It performs just like the heat pump. Most of the time it just runs at a very low speed only ramping up when big changes happen or extreme high or low temperatures. This HAVC system totally revolutionizes the use of heat pumps. I give it a 10 out of 10 rating! Lee Holly Springs, NC read more

I called on a Saturday to have someone come check out my AC. About an hour and a half after I got off the phone, my ac was fixed and he was on his way. The response time was great and the technician was very friendly. I highly recommend them if you have any hvac issues. read more

I don't post these type opinions very often but this company is what you dreamed of getting when you call for a service at your home. I called in off hours as my AC went out at night, the owner called back first thing next morning and listened to my issue and then sent his technician Paul who was a kind Christian man who promptly showed up and found our issue. The owner Jarod Ellis also arrived and confirmed the issue as it was a bit tricky and they drove all the way to North Raleigh to get our new fan. Please note, they didn't buy a cheapie part and charge me an arm and a leg but rather got what was a very top notch blower motor that has really made our system work much better. I highly recommend this company as they are fast, honest and professional. They have my business from here on out! read more

Garrett is a very nice guy. Charged $260 for capacitor that would cost $30 and installed in 5 min. I understand about emergency service call but is hey Mark up. read more