Elm Dental in St Charles is the best! They take very good care of their patients. Afraid of shots, just ask for Christina, you won't even feel it. Dr. Sutter gave me a new crown that fits perfectly. I've been going there for about 5 years & always leave feeling better. They even call you later to see if you are doing ok afterwards. Nan read more

my first visit was fine, and then after my six month follow up my dental hygienist, clean my teeth and said oh it's way better than before, but she criticized me and basically seem annoyed at the fact that she had to tell me how to improve my teeth hygiene. she rushed through my appointment and basically I wanted to say I'm so sorry that I'm making you run late for something in your personal life, but you your freaking job. Then the dentist comes in to look at my mouth and she's talking some language. I don't understand I'm a nurse. I'm not a dental hygienist, but he looked at my mouth for literally one second did not do an assessment a full mind you and I have no . Needless to say I'm going to find dental elsewhere. I don't recommend anyone going here. read more

This practice needs all new staff. Office manager included- I emailed them about this experience over two weeks ago and never got a response until I threatened this review over two weeks later... If you want a dentist who will overcharge you, refuse to honor their insurance contracts and hold you responsible for the bill, and give you the worst customer service you have ever experienced- go here. They tried to charge both my husband and myself over $4000 for intensive cleanings saying our insurance would not cover them- our insurance confirmed not only did they never submit their required prior authorization, but that the service would be covered in full. That was a $3600 difference in price- PER PATIENT. Their check out girl is so lazy she refuses to do her job unless you literally force her to. Their office was literally the worst experience I've ever had in a dentist office across 5 states in this country. Run before they try to take advantage of you too. read more

The care I get is very good. I don't hate going to the dentist. The staff is very nice and they take great care to do everything they can to make you comfortable. read more

I would like to start by saying, the hygienist who cleaned my teeth was amazing- it was probably the best cleaning I've ever received. I've been a patient of Dr. Leuchtmann for years, probably since the practice opened. I've always felt welcome and had a pleasant experience, until my most recent appointment. As a mom of 4 children, I do my best to try to have child care when I visit the dentist, but unfortunately, that is not always an option. I've brought my children to appointments at their office numerous times over the past 7-10 years and it has never been an issue. The hygienist yesterday actually complimented how well behaved they were more than once, so you can imagine my surprise when the receptionist scheduling my next appointment informed me that I would only be able to bring ONE child to my next appointment, siting "safety concerns". I was so taken aback that I really didn't know what to say. I could understand if they were running around the office, causing a ruckus and misbehaving, but they literally just sat in the room the entire time and watched their iPads...3/4 didn't even really speak the entire time. I contacted the office and was told by the office manager that this is the policy, so if you have children, find a different dentist- they aren't welcome here. read more

I have been going to Elm dental for 3+ years. I have spent several thousand dollars getting dental work done. They bring you out an estimate of all these things for your teeth repairs and expect you to just do them all immediately. I had to cancel on three different occasions due to illness and my husband being very sick with cancer. I then received a letter stating I could not come back however they scheduled an appointment for me for a cleaning and when I got into the office then told me they could not see me. I feel like this dentist office is more about the money and wanting you to get the work done that they suggest and when you don't do that or you can't afford to do it all at once they don't really care. I think this is a terrible policy. It would be better if they just charged you if you didn't show up for your appointments if not canceled within 24 hours. I also asked for a bite guard for at night and was told that they could not do it until I did all the work. I do not recommend this dentist office, not personable at all . read more

I know this is longish...bear with me. I have gone to Elm Dental at least 18 times since 8/2020, and have paid them many thousands of dollars within the past 3.5 years. I had to reschedule 3 visits over this time, all due to chronic illness or my child being sick at home. I'm assuming that they would want you to stay home if you're sick instead of coming in and either throwing up in their office or getting someone else sick, but they don't care about individual patients. I just received a letter (signed only with initials) from Elm Dental, and the letter starts by stating that "life and schedules can become hectic, we understand that emergencies happen". Then it goes on to say that I've missed too many appointments (they're claiming 'more than one appointment...in the past two years'), and if it continued they'd no longer schedule me. Sometimes, it's just not possible to give 24 hour notice! Seems to me they only want perfect patients. Over my lifetime with my illnesses I've had to reschedule other medical appointments and I have never been treated with such unprofessionalism. To be reprimanded by a medical business like I'm back in school being called to the Principals office. Calling and speaking with them got me nowhere. "It's their policy". The lack of wanting to retain a patient on their end makes me believe that they're not interested in keeping patients they deem as a problem. They obviously are only about the money and not about building actual relationships with patients. If they "understand that emergencies happen", then why push out patients who don't confirm to their idea of a 'policy' (I use that word lightly). I also need to agree with other reviews stating that their quotes don't always end up being what is charged, they usually blame the insurance even though their quote takes the insurance into consideration. I also agree that Dr Leuchtmann is in and out of a visit in a matter of minutes. I come to the dentist mainly to see the Dr, not because of the hygenists. There was never any sense of wanting to know the patient. Now I know why.....$$$. They don't care about the patients, they care about the money making. Don't waste your time, find a good reputable dentist instead who will be happy to have you as a patient. read more

I would like to start this review with an apology to family and friends whmo in the past I have recommended this business. Though the dentist and hygienists have been great, the office staff have been a joke, a really bad joke. I showed up with for my confirmed appointments not once, but on two separate occasions, only to be told that they didn't have a hygienist for me. I can understand a mistake like this once, but again is unacceptable. Appointments were made 6 months in advance, and my work and personal schedules were planned around their convenience. When I asked to speak to the office manager to discuss this, she claimed that a voice message was left on my phone, cancelling my appointment....Not True! I confirmed that they have my correct phone number, but there was no history on my phone of ever receiving their call. Out of respect for the dentist, I asked the office manager how I could communicate with the dentist directly, and she replied, no way, everything must go through her. She then agreed that maybe I should find a new dentist. I hate leaving this great dentist and hygienist, but this is just unacceptable. I cannot recommend this business any longer based on my personal experience with their office staff. read more

I recently had the pleasure of visiting elm dental care for a dental procedure, and I must say that my experience exceeded all expectations. From the moment I walked in, I was greeted with warmth and professionalism that immediately put me at ease. Jamie, one of the employees at the office, played a significant role in making my visit exceptional. Her friendly demeanor and genuine care for patients were evident from the start. Jamie took the time to address all my concerns, explaining the procedure in detail and ensuring that I was comfortable every step of the way. What truly impressed me was Jamie's expertise and attention to detail during the procedure. She exhibited a high level of skill and precision, which gave me confidence in her abilities. Her gentle and reassuring approach made the entire process much more comfortable for me. feeling grateful for the excellent care I received, and I attribute much of that to Jamie's exceptional service. I highly recommend this dentist office to anyone in need of dental care, especially if you have the opportunity to be assisted by Jamie. Her professionalism, skill, and genuine care for patients make her an invaluable asset to the team. Thank you, Jamie, and the entire staff at Elm Dental Care for providing such a positive dental experience. I will definitely be returning for my future dental needs and will be recommending your office to friends and family. Rating: Highly recommended read more

Had a much better experience this visit. Hygienist Lauren was friendly and efficient testing all gum pockets and providing general feedback. Dr G was very personable and took more time and care checking my teeth and fillings than Dr L on my previous visit. read more

Always felt very rushed. They quoted me incorrectly for a procedure which ended up costing me hundreds out of pocket.

I've been using Elm Dental for the past 2 years and they are great people. Caring and professional.

I began treatment at Elm a few months ago. After being forced to switch by my terrible insurance company (F.U. Delta Dental!). The hygienist at Elm, Kayla, was very thorough and meticulous. She also found some things that my previous dentist office had never mentioned. They created a full treatment plan and so far everything is going great. Dr. Wunschell is friendly enough, although I have spent very little time with him, he seems efficient and the procedures have gone very well. read more

They are awesome. We'll run and efficient. They are very professional and everyone there is great.

The staff at Elm Dental were friendly right from the start. My appointment was started promptly and the hygienist was informative and made sure I was comfortable. The dentist was also very kind and informative. I need to have a cavity filled and they have an office to discuss procedures and costs. Everything was professional and patient centered. I would highly recommend Elm Dental! read more

Elm Dental is a very professional and courteous facility. I needed a crown and the work was done in a fast and reasonably priced manner.

The staff was very friendly and professional. I felt they were also thorough and honest about the care I needed.

Jackie who makes the appointments is rather rude and very cold. I had to reschedule an appointment as I had a conflict. It was if I did this on purpose and was putting her out to look up a new date and what did she do; but give me a date for a cleaning mind you that is 3 months out, she stated that is all they have. I just can't believe that. It sad to be treated this way for a 3-minute phone call to make a change and then give me 3 months out is ridiculous. read more

I've been going here for years. It is recommended we have six months check ups, however recently after my appointment they could not do six months, the soonest they could do was eight months. It tells me they are taking on WAY too many patients and over booking. Seems they care more about money these days than patients. I have a new dentist now and they were able to get me a six month appointment right away. read more

Being a new patient, the Dentist took the time to have a thorough discussion about my dental history and needs. My Hygienist was extremely careful not to cause any pain and did a terrific job with my cleaning. I highly recommend this business. read more

Was very happy with Elm Dental and the Dr. My hygienist who cleaned my teeth did an excellent job so thank you.

I have always had positive experiences with every visit I've had with Elm Dental. I can't say enough good things about my hygienist and both dentists at Elm Dental. I never had to get any dental work done in my life and was very nervous about getting a crown when I had a tooth broke but they set me at ease. They always check to let me know what is and is not covered by our insurance so there isn't any surprises on my bill. read more

Everyone at this dental office is wonderful & the dentists never push for unnecessary work which is a welcomed change, in my experience anyway. 5 stars all the way! read more

I had my first appointment here this past week. I was nervous going to a new dentist after being new to the area and long-overdue for a teeth cleaning. Everyone was so nice and completely eased any anxiety I had. Both the dental hygienist and dentist where friendly and explained everything clearly. I would recommend Elm Dental Care if you're looking for a new place to go! read more

Very clean office with a spacious waiting area. Friendly front office staff welcomes you. My appointment was at 11 and they got me started a few minutes early which I always appreciate. I was a new patient and just going in for a routine cleaning and x-rays. The chairs are comfy with a TV at each one so you can watch TV as they complete your dental work, which is nice if you're a little anxious about the dentist. Everyone was very friendly and professional. The hygienist clearly explained everything she was doing. I saw Dr. Winschel and he was extremely friendly and knowledgeable. He reviewed my x-rays with me. I was lucky not to have any issues. I will definitely be back in 6 months for my next cleaning and I've already recommended other family members to check them out as well. Bonus, when you leave there are beautiful roses to take home with you. read more

If you like a hygienist who is condescending and treats you like someone who needs her and isn't respectful and caring, then Lauren is for you. I tried to be a new patient but wanted to see first if they were willing to listen to me as I have a dental implant and a bridge and wanted to discuss my dental history first. She nearly rolled her eyes at me. Her body language expressed disdain and impatience and she and the dentist were unwilling to show me that they could be compassionate and work with me so I left. The office manager is friendly, professional and pleasant by the way. She gave a good impression and it's too bad that she isn't part of the medical team. I'm used to being treated as a valuable customer because even though they are medical providers, they're still running a business and I have a choice which I will exercise to take my business elsewhere. read more

Excellent from start to finish. Assistant was great in taking all of the pics and Dr was great is explaining the details. Gave me straight facts without trying work toward the most expensive treatment. I am very comfortable here. Came from an excellent dentist but we moved too far away to be convenient. This was a good find. read more

The staff is great!!! My one dislike is they spend money on Roses for each patient, I feel this could be used in reducing patient cost, then spending on roses. If they want to spend money, have a day where people who can't afford dental care they could come in and get a cleaning or other dental work done. read more

Jamie is an awesome hygienist!! Best experience I've had as it pertains to dentistry!

I visited Elm Dental Care last year around this same time. My whole life I have had a baby tooth in the bottom of my mouth that never grew an adult tooth under it. I've been aware since I was a teenager that I would need to someday have it taken care of once the tooth started to loosen. When that day finally came, I had recently moved to St. Charles and thought I'd try a new dentist, so with this one being the closest, I made an appointment with them. The dentist seemed nice enough. He confirmed that the best course of action was to have a dental implant and, after an exam, wrote up a plan of action. Never mind that I had also set up this appointment to get a cleaning and that didn't happen. I was told by the office that whoever took my appointment didn't put down that I asked for one. After being seen for around 3 whole minutes, I was taken away to another room and was sat down with a dental hygienist (or assistant; not sure of her official job title) to talk over the plan. From there it went downhill. This woman was incredibly rude and condescending. First she informed me that the procedure would be $5,000. I knew this; understanding that this is something I'd have to eventually do, of course I'd done my research ahead of time. She suggested that I just get a bridge because she doubted that I could pay for such a large bill. I understand that I may look young, but I'm 29 years old with a good job. Even without knowing any of that, to assume anything about me is discriminatory and unprofessional. I assured her that I understood the cost and that my fiancé and I had taken measures to be able to afford this. I told her I had a private secondary insurance policy that covered this procedure. She let it go, but obviously did not believe me. The real kicker, though, is that she then decided to look at my x-rays and told me that the tooth in the top of my mouth which sits above the baby tooth was "literally falling down out of your mouth." I did think it was interesting because it was lower in my mouth than the opposite tooth, but it seemed a weird thing to say with the tooth being completely solid. I told her that when I had braces they had to pull it down with chains and that might be it. She insisted that this was a very serious problem that I'd have to pay them to fix. I got a bad vibe off of that (and to boot; you didn't think I could afford the implant surgery, but suddenly you think I can pay for some other issue?). Not only was she not the dentist, but she was only going off an x-ray. It just seemed over-dramatic without further examination. I left the office and did not return. I didn't feel comfortable with the treatment I'd gotten and was not confident in their integrity. Instead, I ended up doing my implant surgery between Family Dental and St. Louis Oral and Maxillofacial Surgery in St. Peters. Never had a single issue with them; in fact, I've never had a better experience! No mention by either of my "falling tooth" either. Hmmm... The reason I'm writing this a year later is because I just finished all of the necessary steps and have my implant. Not only was the total cost much cheaper than I was quoted by this dentist, but I found out during the fitting for my crown what was happening with the upper tooth. It was simply further down because my baby tooth below it was smaller than my adult teeth! My bite is simply odd on that side. Scary what could have happened or what my bill could have been had I listened to this dentist office's fear mongering and drama. Unnecessary procedures are not a joke or a good business practice. While the initial visit was not enough to give a bad review over, I now have my confirmation of the scam they tried to pull on me. I want people to be aware. Stay far away!! Dentist may be fine, but his staff is not good. If I were him, I would do some hard looks at his people and how they are handling customers. read more

I could not be more comfortable and confident with my options and dental plan, and after a referral to this office because of previous issue with a dental procedure I obviously had hesitations to sit back in a dental chair. I can now confidently say he always takes care of me! The dentist gives me the best advice on how to take care of my teeth or any challenges I'm having with them. When a root canal required a specialist because of the shape of my tooth, he had no hesitation passing the work to someone with experience in that exact issue instead of trying to tackle something he didn't want to take on. My cleanings are actually relaxing, and everyone is always incredibly friendly! I have already referred some of my coworkers! read more

Absolutely wonderful experience. Very detailed and gave me all the information I needed to brighten my smile. So happy that I switched from my previous dentist. read more

Elm Dental Care is great. They never make you sit and wait. Everyone is very personable. Things are always explained to you so you understand. Love the TV but usually get stuff done so fast I never get to watch for very long. read more

The staff is always so nice and they take the time to make sure your dental needs are taken care of. Love this place, would not go anywhere else. read more

Awesome experience! Very thorough, went over everything and explained how to have optimal dental hygiene. Everyone was very friendly as well. read more

My son, 11 years old had a great experience as always. He was not stressed or in pain when they needed to pull a tooth! My appointments always run on time and are as comfortable as they are going to get. read more

This was my second visit for a cleaning, I needed a new dentist and was referred by a coworker. My cleaning and x-rays were efficient without skimping on quality. I really enjoyed the hygienist who did my cleaning and Dr. Leutchmann was very professional and answered all my questions. read more

Dr. Leuchtmann and his staff are amazing! I wouldn't trust anyone else to put their fingers in my mouth. Very clean and profession office and staff. Conveniently located behind the Walgreen's store on Elm St. at 370 and Elm/Newtown Blvd. Dr. Mike is a sweetheart. He even gives you a rose when you leave his office :) read more

My first visit was horrible, i couldnt even see the Doctor, no one contacted me to let me know my records were not received, i had to make phone calls and wait for them to receive it, for some reason they didnt receive it and i was told, i will be re-scheduled, wasted my whole afternoon, felt like front desk was not very pleasant, i work with patients daily and i could tell, they were not happy campers, now I have an appointment in a month but wonder if I would fo back read more

I've been here several times and it's been ok. I just called to reschedule an appointment and spoke to Jackie. She was not nice at all. Apparently I'm a big pain in the butt because I needed to reschedule my appointment that is 2 weeks away. She seemed very annoyed I was only available for an appointment after 5pm. She was very short with me. Sorry I inconvenienced you Jackie! I hope your day gets better. read more