Dropped 3 garments off to be cleaned. Was told they would be ready in 4 days. I came in 6 days later and 2 items were ready, 1 they couldn't find after searching..said it wasn't ready?They said they would call me when ready. 2 weeks went by, no call. I just called them to follow up? and was told garment was ready.. why no phone call from them letting me know? I won't be returning in future read more

This cleaners is the worst I have ever experienced. Had two pants taken to them. One of them was brand new pricy golf pants. I wanted a simple hemming job. I have never seen a botched hemming job like this. Wife took it back. Apologized and sent it back to someone who is likely doing it by hand. Came back even worse. The owner is in complete denial and blames the fabric. The Lulu lemon pants I took it to the store and they were even awed at the horrendous job. Luckily, they are going to fix it. Thank you Lulu. The brand new golf pants are almost ruined. They refuse to give a refund and want to botch it for the third time. I have told friends and family to stop bringing business to this awful place. They need to realize the limitations of their seamstress. They are definitely using the cheapest labor possible. And they do it by hand. DO NOT BRING ANYTHING HERE. read more

Elm Dry Cleaners - This is the best they can do - Laundry Services Near Me - Roseville, California

I am very reasonable and patient. For the past few months the service at Elm Dry Cleaners has gone down hill. My clothes were not completely ready, partial number of shirts ready, not making contact when they said they would. In the current state we lice COVID19 I thought I was being very lenient. With 2 weeks there hours changed then to limited days. They made NO effort to reach out to notify customers. I work out of town and left early to pick up my shirts within the limited hours... I was very disappointed when they then changed the days open. The last straw was Elm Dry Cleaners miscounted my shirts - because of there ever changing hours; I had my partner pick up my shirts. Because of a shirt missing my partner returned, long story short the shirt was given to me, but then they felt I kept a shirt that did NOT belong to me. I then had numerous telephone calls in which I kept explaining what happened. I felt after the 5th call that in the end it became harassment! The person on the phone kept explaining that no one wants to work and this was the reason for the hrs and days changing. I keep receiving calls about hours and days open. I appreciate the efforts - however it's far too late. As I told the person calling me -- There are plenty of other dry cleaners in the area. read more

This dry cleaner was my go to until I gave them 7-8 items including all men shirt plus one silk skirt in October. Due to this covid madness and busy schedule it took us 3 weeks to pick up our clothes but at the time one item that was my skirt were missing. The guy that works in front said I spoke with my manager and I'll call you , it was couple days before thanksgiving, nobody ever called back for 10 days. I called them again, he said I told my manager to call you, he will call you !!!! Now 10 days passed and still nobody calling back to regarding missing item. I believe they are so irresponsible for their job, very weak customer service and management. They don't trustworthy to give our clothes to them since they may never return to you and dare not to call you back!!! read more

Worst place ever! Don't waste your time here! Had 2 pairs of pants for 2 weeks and couldn't manage to get them hemmed.

Watch your bill. They advertise bring in 11 shirts and pay for 10. They will cheat you, if you're paying attention. This is the 2nd time it's happened to me. Charged me for 11. read more

Do NOT use this dry cleaner. Something felt off when I dropped my 3 items off to be cleaned. I usually go somewhere else, but thought I would try this cleaner since they are closer to my home. When I dropped my items off, I got an uneasy feeling and should've listen to my gut, but instead left the items and was told to pick them up a week later. One of the items a pair of dressy jogger pants I had only worn twice, had them cleaned, then packed them for a trip I went on last week. When I went to wear them on the trip, I noticed that the pants were torn in two different areas and not on the seams. Today I took them back to the dry cleaner to show them what they had done and ask for reimbursement for them ruining my pants. He told me it was normal wear and tear and there's no way that they created the tears in my pants. He was unwilling to compensate me in any way. He told me they cold repair then but I would have to pay for it - seriously!! How could this have been from normal wear and tear, when I only wore them twice for a few hours each time before bringing them in for cleaning. I should've listened to my gut with this place, don't trust your clothes to them. read more

This place is wonderful. The prices are Great! The girl at the counter was new but she was very nice. Very friendly place with good quality cleaning, Definitely going back. read more

Elm Dry Cleaners - Laundry Services Near Me - Roseville, California

New to this place and needed some hemming done on 5 pairs of pants. Worked with Brian. Super nice and got me in and out. Still have to pick up my pants but have a good feeling. Great job! read more

Terrible service. Clothes are not cleaned well. Not open at convenient times. Poor communication. Don't go here.

I been there last week very good service the boy was friendly also cheaper than other places looking forward to coming back again