Tanya did a great job - super thorough and better than and cleaning service I've used in the past!read more

Lilly does an amazing job cleaning. She is incredibly thorough, takes her time, and consistently…read moreleaves our home spotless. One of the things I appreciate most is her excellent communication--there's never a language barrier, and she is always responsive and easy to work with. I originally started using her services during a particularly busy period in my life when finding time to clean was extremely difficult. Even though my schedule has since opened up, I continue to use her because the quality of her work feels like a luxury I'm happy to treat myself to. What really sets Lilly apart is how attentive she is to feedback. If there's ever an area that needs extra attention or something that was missed, I only have to mention it once and she makes sure it's taken care of moving forward. My husband and I genuinely look forward to her visits because our home always feels noticeably cleaner, fresher, and more comfortable when she's finished. I would highly recommend her to anyone looking for a reliable, detail-oriented, and professional cleaning service.

Lily is always punctual and makes our home look unbelievable. Her rates are fair and she is so easy…read moreto work with as well. 10/10 service everytime!

Anna cleaned my home in Chicago for 1.5 years...and I still standby my early analysis that she is a…read morefabulous cleaning lady at a very good price, and just an overall very sweet human being. However, I would feel remiss if I did not update this to reflect the current state of the union. I do believe Anna is/was having some pretty serious health issues that impacted her ability to show up for appointments, respond in a timely manner via phone or text, and just overall achieve good customer service. I've heard this from several friends of mine as well...and though it saddens me, I do not want folks to be misled by my original review from 2009. During her last cleaning for me (when I was moving out of my house 6 weeks ago, and getting it spiffed for a new tenant) she was so very sweet, did a fabulous job and told me not to lose touch because she had known me for awhile. I believe in Anna, and her abilities and certainly cherish her as a person...but as of now, cannot recommend any new clients contact her for cleaning for everyone's sake. I certainly hope it changes...and wish Anna the best! Right now though...I'd look elsewhere for a new cleaning gal.

It goes to show how important it is to give a full and accurate review on yelp. I understand how…read morepeople like to be nice and see the positives in an experience, I'm one of those people but Anna has hit that angry nerve in me and I can't let it go. She is exactly the kind of person that I wish would be thrown on an island somewhere, never to be heard from again. How can you not understand the importance of trust and how people's security can be broken by the lack of response. I read a few reviews from my friends and expected the same great service of which they raved about. I didn't bother to read any others which is my mistake. So I set something up a time/ date in a matter of a week with emails back and forth. The morning of, she was late (which was no big deal to me but she didn't call) but I will say she did do a great job in cleaning the place. Even still with all of the following hassle it's NOT WORTH HIRING HER. 1500 sq ft apartment, 2 bedroom 1 bath, 3 1/2 hrs of work = $120 She was given a key and set up to come every 3 weeks for $80 She even confirmed the day (Monday) and time. She didn't show up that day or the next, or the next, so on. That week emails were sent with no response. Friday, Anna sends an email that she will come this Monday. Monday no Anna, more emails, then I start to call. At this point I just wanted my key back but got no response and to this day still haven't. I had to have the locks changed $150 but I am more upset that a person would take your keys and not realize how important TRUST is. Then I read the review about how she STOLE something from someone, it made my sleepless nights wondering if someone would break in valid. I still may contact some people about Anna to get my $150 back, but this is a good start... WARNING others about her!!

This is the best cleaning service we have ever used!! Beatriz was personable, very sweet and…read moreextremely efficient!! She got all the areas I didn't even anticipate her getting!! Our house looks amazing - They're affordable and we paid extra because Beatriz was not only flexible, we asked for a later time than we scheduled, but she took great care in cleaning. I was so happy I have her a hug :-) We are so pleased, that we are scheduling to have our house cleaned once a month!! Thank you Beatriz!!

Trustworthy, Professional, and Friendly!…read more Beatriz has been cleaning our home for over a year on a monthly basis and we feel so grateful to have found her. I was referred to her by another person in our condo building who had been using her for a number of years and highly recommended her to me. I think Beatriz offers an exceptional value for the price. She takes her work very seriously and always checks in with you before leaving to see if you spot anything she might have missed. If you have preferences regarding how things are cleaned, what cleaning products you want used, or which items you want her to focus on the most, just let her know--she's very responsive! She really wants her clients to feel satisfied with the service she offers. We have a one-year-old and in addition to being very friendly and warm towards him, she is also very accommodating regarding the order in which we may need rooms cleaned especially if he is napping and we need his room done first or last as the case may be. Beatriz is an amazingly trustworthy and friendly person who offers very professional cleaning services for a good value. Highly recommend!

I wanted to hire a cleaning service to clean my apartment before hosting 50 people for my…read moredaughter's first birthday. Big mistake picking this cleaning service. I specified I wanted a deep clean of the kitchen especially, with special attention given to the common areas. When I came home, the cabinets and baseboards of the kitchen were still obviously dirty and appeared to be untouched. I was under the impression they had finished deep cleaning all the rooms and needless to say, I was upset. There was a layer of dust on the baseboards I could pick up with my finger. The morning after, I discovered someone tried to clean my tea kettle but failed to rinse out the soap left in the tea kettle. Needless to say, I ended up having soapy tea because of this. I alerted the owner, Sonia regarding my concerns, to which she said that because I have an old kitchen, it will never look new again. I explained twice to her that my kitchen is not old, I rehabbed it four years ago but she didn't seem to listen to me. I alerted her of my concerns and she did not valid them, just offered to bring in someone to clean for two hours the following day for free. Ok, maybe a bit of a repair. Nope, three people came, one of which was the owner Sonia. She said they would be there for about 45 minutes and clean simultaneously. They were there for maybe 30 minutes and spent most of the time whispering to each other, probably about me. Don't use this service. Their communication is poor and in trying to repair a customer service breakdown, they end up whispering to each other instead of cleaning. If they were more upfront about what was needed to clean my home, I would have been understanding. Instead she made me feel like shit, implying I never clean and it's my fault that they couldn't clean sufficiently. I work four jobs and have an infant daughter, I don't always have the time to deep clean my hone. I was hoping they could help but instead they made me feel like shit and did a subpar job.

bi-weekly cleaning for the house has been amazing - zero complaints, very satisfied with the…read moreservice and convenience.

Owner Kate & her team exceed my expectations! They embody attention to detail and ensures the…read morecustomer's satisfaction every time. The speed of the leader is the speed of the gang and Kate truly exemplifies this example whether training, accessing or rolling up her sleeves to jump in to present a job well done. I've been using this stellar service for six months and counting and am so blessed to have found Kate & her team--they are the real deal--dedicated, determined to go the extra mile and dependable! Moreover, I highly recommend them!

We've had Kate and her team clean our 4500 sq ft home for about 2 year or so - they've always done…read morea wonderful job and I'm quite picky! They were referred to me and I have not only referred them to others, we use them for our apartment building move in/out/construction cleaning. Kate is responsive, reliable, flexible, and just good at her job! You won't be disappointed.

Had our move out cleaning service not took 8hrs I would've given 5 stars…read more Naomi was great but very slow. We had a typical move out; sweep, mop, bathrooms, kitchen...inside cabinets, baseboards and fridge are additional costs?!?! Isn't that a full move out cleaning service? It took double the time and we had an internet setup appt to run to at 4pm and she still wasn't finished (She started at 10am...6hrs). We were quoted 4-5hrs...it took 8! We ended up missing our appt and had to miss another day of work. Naomi mentioned "They never give us enough time based off estimates." We did a time check twice to see how much longer. In the future, I think it needs to be clearly communicated exactly how much longer and people can adjust their schedules.

I've been using Gingerella for a couple years now. I used them at my old place for a while, then…read morestopped when my girlfriend moved in and we decided to give keeping our place clean on our own a go. When that little experiment clearly did not work out, we decided to sign back up with Gingerella since my previous experience was so great with them. I was afraid I had just got lucky with my cleaner the first time around, but that was definitely not the case. Our new cleaner Amy was so great and friendly. Easy to work with, and incredibly trustworthy. I absolutely hate having people in my home who I don't know, and I felt totally at ease with Amy. Sadly Amy recently left to pursue an opportunity, but the few times we had to re-schedule while Amy was our cleaner and we got someone else, they were also always super cool and did a great job.

Great service, responsive and easy to work with. Cleaning was thorough and completed on schedule. I…read morewould definitely use them again and recommend to others.