Our NIGHTMARE started the first morning, my mom called me crying at 11:20am and said nobody got her…read moreout of bed yet, no meds, no breakfast. So of course i was so upset, ready to come up there and get her up myself. I called and talked to the front desk. Eventually, she did get out of bed maybe an hour later. When we inquired about the reason she was still in bed at 11:20am, we were told, We didn't know her preference."!We heard this statement many times during her stay. She was left in bed many times throughout her stay there and they always had the same excuse. Seemed aggravated we would even be concerned about it. There was not one week there wasn't an issue. From, CNA's being verbally abusive to CMT'and nurse's not giving her medication, nebulizer treatments and insulin, her not being checked on regularly during the night. Not receiving her dinner, to which we were told she received it and it came back untouched. No accountability at all, and i mean NONE. Every-time we would ask, Beth the director of nursing would say, "We have to educate staff." EVERY TIME. She was not given her textured altered (pureed) diet. I was so worried she would choke. They did not care AT ALL. Mauri, the day nurse supervisor never had a moment to address anything and always called my mom by a wrong name. She was mean to our mom, even other CNA's told me she (Mauri) "couldn't care less about your mom." So many incidents. She had scratch marks on her one time, and again we got"we will educate the staff." One time she hit her head on the headboard of the bed because a CNA threw her legs into the bed and no one let us know nor seemed to care. They seemed more aggravated that we were upset about it. We eventually installed cameras in her room, and that did help. We still had incidents though, and not minor ones. She had a CNA yell and pointed in her face, and yelled at her and told her to "eat your food and drink your drink" then walked out with my mom crying help me help me, again, we heard, "we will educate the staff." And also, the director of nursing, Beth went in further to tell us "she was not working with your mom that day, just helping out passing out trays and didn't know her". What!?'! So that makes it ok? The executive director, Michael, tried, i will have to say. I am sure i was a thorn in his side because I was in his office at least once or twice a week. He tried to rectify the problem.He would listen and generally seemed concerned. The problem was his directors didn't help him solve anything. The social worker had an attitude most of the time and was terrible at follow through. By the time my mom received her communication cards, she could no longer use them. I felt like i was always needing to fight just for adequate care for our mom. My mom had some fantastic staff, particularly, Dana, a nurse who worked in the rehab section but subbed on the nursing floor, was exceptionally great, and Lucy one of the overnight CNA's was good and my mom liked her. She had others that were good also, Victoria was another great CNA. It was my mom's home. She passed on June 13th, 2025. I did a lot of the CNA work (not just during her last days but the whole time she lived there)., when hospice came in, it did help, although when they were not there, I did the CNA's job most of the time. I needed to, otherwise she wouldn't have had the care. I rotated her, wiped her bottom, changed her, fed her, all things the CNA's are paid to do, but i needed her last days to be good. There were times i would go try to find someone to help me change her or rotate her, but to no avail, so i did it myself. The whole experience was horrendous. They were always saying to us they needed to educate staff, so hospice said they would be happy to inservice staff about ALS. They never took hospice up on that offer nor would they listen to the family when we tried to explain her needs. We appreciated the executive director coming to her room on what would be her last day, and ask how things were going and made sure we had snacks and drinks. But no one and i mean no one from administration ever offered their condolences, through any means, email, card, text, etc. No one. My mom paid $350 a day (private pay) to live there. Not one person from administration ever has contacted our family and said sorry for your loss. What does that say? Their were CNA's that offered their condolences and one nurse actually came to the wake. She became like family to us and we were so appreciative of her care for my mom and that she took the time to come to her wake. We didn't expect administration to come to anything, but we did expect at least a quick email"sorry for your loss." Please please don't make the same mistake our family did. Really reconsider if you want to place your loved one in this facility. You will have some good days but mostly horrible days that you will worry constantly if your loved one is safe or not. -The Kuhlengel Family

A very warm and caring staff who provides excellent care for your loved one. They understand your…read moreconcerns and the communication is open both when you are there and by phone. You are always greeted with a smile and hello from the staff. Our family is very happy to have found such wonderful care with Mount Carmel - Mary D's family

My parents have been blessed to call Fairwinds their home for several years. Recently my father…read morepassed away and the outpour of love and support through this very difficult time was outstanding. My mother for the first time in 71 years is living without him and they continue to give her support. The staff has always been very helpful and treated her like family. It is a true home. I can't say enough good things about Fairwinds-Rivers Edge and the people that work there.

The people in the offices there do not care about loved ones. They do things because corporate…read moretells them they have to. When visiting ask how long each person in the office (not corporate people) have been working there. There were only 5 techs/RA's that really have a darn about my mom and they know who they are. They don't have enough staff to take care of the residents and when they hire, the correct training is not being given. I had to train the staff on how to care for my LO. When issues are brought up there is no follow up. Also there is no place outside for residents to go safely on their own besides doors that are too heavy for them to open. The food is the best of anyplace she had been at. Good luck getting any peace if your loved one ends up here as you will regret it.

My dad has been a resident of Cedarhurst for about a year and a half. The staff is ALWAYS kind,…read morepatient, and helpful. They treat my dad as if he were family. As an example, the staff knows the residents by name and will walk around the common areas and greet them individually. My siblings and I are most grateful for the care my dad receives.

I've only heard wonderful stories about this home. This is where I'd like to live out my elderly…read moreyears, if I'm blessed to live that long.

I would give six stars if I could. We were very anxious about having to put our 90 year old mother…read moreinto assisted living. Between other family members I have probably been to at least two dozen area senior care centers (from alright to not acceptable). None of them come close to the care our mother has received here. I called many other facilities that had a continuum of care and they all said that our mother would be skilled nursing (because she requires help transferring and dressing) which would be $6,000+ per month for a shared one room. St. Agnes said they thought they could get her to improve and be more independent and they were right. Here she has her own studio apartment. They are genuinely concerned about all aspects (physical, mental and spiritual) of our mother's wellbeing. She has been here only a month and we have already seen a physical and mental improvement in her. The nuns are very compassionate and coordinate every aspect of her care.

If anyone is looking for Senior Living for loved ones or yourself I highly recommend Carmen Worley…read more It can be an extremely stressful process and Carmen was able to help me narrow down facilities that would accommodate my older sister's needs. Living out of state really simplified the process and for that I am truly grateful. The communication was top notch with Carmen and I couldn't have done this on my own. My sis is doing great in her new assisted living facility. Thanks Carmen you made it easy. Vicky​

Looking for that next best step for aging parents is tough. Carmen at Transitions for Senior Living…read morewas a dream to work with. She was helpful, patient and kind. She also has access to resources that we really needed beyond just an AL home. Highly recommend her and her company.

There are multiple facilities at the Sarah community so I can only talk about being 1-year at the…read moreindependent living portion known as the Naomi House. The community is run well. Take good care of cleanliness and upgrades via renovation. The food is acceptable but nothing great. They have social programs 2x daily but could be make a greater effort to alternate times for physical activities. They are fairly consistent with response time to residents needs. I cannot speak to the rehab department, skilled nursing care or assisted living as of yet but satisfied enough to move mom into assisted now that she is nearing 94 years old.

My mother was there for a short time before having to be admitted to the hospital. Her care was…read morepoor. The staff was very negligent of her needs. It took days to get her medicine or have labs drawn/tested. Supervisors were never available to ask questions or share concerns.

Griswold Home Care took magnificent care of both my parents. We had several caregivers over a…read morecouple of years. While each caregiver had their own gifts, overall my parents were cared for by genuinely caring people who treated them as if they were their own parents. The house was clean, attractive tasteful meals were prepared, concerns were communicated and companionship was provided. Griswold Home Care genuinely has the clients best interests in mind. We have a healthy relationship with Griswold employees that brings comfort & peace to our family. Thank you to all.

My name is John F. I contracted with Griswold Home Care - St. Charles, Mo. several years ago to…read moreinitiate some desperately needed services in caring for our mother. I've been in some variation of the home health care business as I've owned and operated specialty infusion pharmacies and nursing agencies for many years before my parents became too feeble to go it alone. Having lived 4 hours away in Kansas City, I was apprehensive about who we chose for assistance. I was extremely picky. I actually worked very close with the owner, Tom Conti in choosing our caregivers. My goal was to get the right match of a caregiver for mom & dad. Tom was extremely sensitive to our goals. He introduced us to several caregivers giving us the chance to conduct one-on-one interviews. We were able to do this in mom and dad's house. There was no pressure either way - Griswold just wanted us to have what we were desiring. It didn't take very long to pick out a perfect match. Her name was Rachael. She cared for our parents for several years until the recent passing of both of them. Tom and his team religiously dropped by the house just to say hello and chat or even bring a fresh cooked pie or flowers. Rachael basically became the equivalent of a family member to us. Griswold and Tom Conti also are considered family. They were there for us at all of the critical times - holidays - birthdays and yes - even the funerals. I can't imagine any provider being more attentive to our needs and I can't imagine having gone through this ordeal without them. Again, I've been in the business for 40 years. I know the difference between mediocrity and excellence. The Griswold - St. Charles Office met all of our expectations and by far exceeded them. We felt they operated at the highest level of integrity at all times and at no time did we ever feel mom or dad were at risk. If you are in the St. Charles / St. Louis area and looking for a trustworthy and competent home care assistance, I fully encourage you to arrange for a visit with Tom Conti and see if he can't assist you in matching your loved ones up with one of his amazing caregivers. You will not be disappointed! John F.

We have several family members here. This is an outstanding community with a powerful religious…read moresense. Residents are treated with compassion by staff; also, population includes a large number of retired religious. Only drawback is size of some of the living units.

They provided a airline replacement powered chair to me in 2022. I started having issues with…read more Stopped by unannounced to the store recently. Their tech was available and took a look at it. Five minutes later after they connected a controller to it and they changed a setting. The problem is gone. I asked what I owed. They said no charge. This is customer service!

My wife & I need to give Noelle a 5 star review. My wife has horrible arthrofibrosis in her knees…read moreespecially her right knee. We needed a lightweight easy to use electric wheelchair for her. She looked around and online, but we found the perfect one at Mobility City and Noelle was the perfect saleswoman. We are looking forward to more out & about adventures because of this wheelchair.