Exceptional staff members who go above and beyond! The have a lot of longevity in their staff which…read more is very hard to come by, but so very important for quality of care.

Lake St Charles is an average facility. My parents lived there a year and the facility is fairly…read moreclean and the rooms are large The front desk staff was always very unhelpful when my parents needed something simple - even tho it's independent living, there was an expectation that if they need some simple assistance, say with the cable, that the front desk would oblige but usually when their cable went out, I had to call spectrum myself even tho the account is thru the facility the main reason for the three stars is that they stick it to you upon moveout. first they tried to tell my parents they needed a physicians note to move even tho the lease was up. then they made my parents pay for the full Month they moved even tho they had paid first and last month rent at move in. the final straw is I have to call repeatedly to get their refund only to be told the carpet had to be replaced due to stains. imagine my surprise as I was the last one in the apartment and there were no stains. hindsight - I wish I had taken pictures when they moved out if you move a loved on in, be aware of these things and read the fine print in the lease

Wonderful retirement community! If you're a life-long learner, you will love this place. Gorgeous…read moresetting with ponds, fountains, lots of greenery and ducks.

My mother lives at the Gatesworth. The facility is beautiful. The staff is caring and…read moreprofessional. Every day there are many activities for varied interests. They have limos available for shopping trips, church or theater. They have a swimming pool on site with instructors for aqua size. I have been very impressed with what I've seen so far. My mothers apartment is lovely. Housekeeping is included and they come every week to clean her unit. This facility is wonderful and my mother is very happy there.

I would highly recommend staying far away from this facility. My 87-year old mother lived there for…read morethe past year, until July when she fell in her bathroom and broke her hip. She fell at 2am on a Sunday. The facility is supposed to check on their residents by 9 am. No one checked on my mother that day at all. Infuriating. I talk with mother usually every Sunday so when I didn't hear back from her by Monday morning, I called Crestview to do a wellness check. Tori said she went to check on mom and said that mom was just tired but okay. So it took me calling to get them to check on her. Turns out that later in the day, another gal named Lisa, found my mom at 3pm still lying on the bathroom floor, in pain. She called 911 and my mom was taken to the hospital - after lying on the floor for 37 hours. So much for good care. We found a new place for mom and when I went to clean our mom's apt at Crestview last week, the director Christina asked to speak to me. She denied that we had left her any voice messages and said she didn't receive any - from myself, my aunt and also mom's social worker. Christina insisted we give a written 30-day notice and that mom has to pay for September rent despite her move being involuntary, as she can no longer live independently. I asked Christina if there was any way we could reach an agreement since we are not a litigious family, but she was unwilling to budge at all. OH, P.S. The State of Missouri is now investigating them for the elder abuse.

Wonderful place! Bright and cheery. Very pleasant activities, including exercise class. My mom has…read morebeen here for three and a half years. Great staff and housekeepers and maintenance. We have used a few services that you pay for such as Senior Helpers when she had a wound that needed daily tending and that was very helpful and reassuring. Also the on-site salon for haircuts and pedicures is convenient. One huge downside to caution about is that meals are not served at all on Sunday nights. This has been burdensome for our family and other residents have grumbled about this repeatedly. They get used to not cooking and then there is no meal and families are not always able to help. So then it's cold leftovers or PBJ. But that is the only down side, other than that, it's a wonderful place and we would recommend it!

Dad came here after back surgery at Saint Luke's. He is 70 this year. He's been here two weeks n…read moreleaving Friday as a successful rehab visit. Everyone is so nice n fun n welcoming. Friendly group of women. It might not look like much in some parts but the work done here is worthwhile. Don't let looks deceive u. The nurses pay attention to their clients and their needs. Good views from 3rd floor rooms. Ground hogs was fun wildlife outside on the walks. Pets welcomed to visits and activities to do. Easter services n meals. Would take my dad again if needed!

My Mother has been here for 17 months after a fall that resulted in a fractured pelvis. During this…read moretime there have been six aids that have been truly kind and caring people, now only three of them are left. I question the care during the 2nd and 3rd shift hours when we are not there. She routinely comes up with large black and purple bruises on her arms and legs, and the staff always blames her instead of taking the blame for rough handling. The owner claims this is a 5 star facility...not even close!...but you pay 5 star prices..$300 a day. The "real" 5 star facilities in this area actually look like a five star hotels inside. This place looks like an old hospital inside. The rooms share a toilet without showers. Do your research there are better facilities around.

I have been here eight years now, and I love it! Sarah, who has stepped in to be our temporary…read moreExecutive Director is doing a great job! She is working very hard with the staff and with the residents! Nicole, Activity Director is doing a great job! Our assistant, Activity Director, Michelle, plus driver is doing a great job too! When I came here, I sold my car and they take me to my doctors offices, grocery shopping, and restaurants! You can't beat that! Housekeeping also is great because you get your room done every week, including changing your sheets on your bed! most places do not offer this!They give you three meals a day here! Most places only give you two. We have three cooks here that do a great job. Anthony, our Director of foods does a great job giving us a great menu! Nick, Sales Director is the person to see to come and visit and check out all that is offered to you! When you come, ask for Tammy and I will surely tell you in person how I feel!

My initial interactions with this business were quite negative. However, in recent days, my…read moreimpression of this establishment has become much more positive. The grounds are well-kept. The residents are very nice retirees. The care-givers are always pleasant whenever we encounter them. Importantly, an executive for the Villa named Bob has been making an incredible effort to be inclusive and welcoming. This establishment just had an outdoor showing of "The Black Panther" for their residents. Bob welcomed non-residents to join the event. He gave us bags of popcorn, and helped us set up our lawn chairs. He was incredibly polite and friendly to everyone who was there. They even had free Italian Ice for the movie-goers. Bob's generous hospitality and sense of community GREATLY improved my feelings toward this establishment. Take a tour. The building is very lovely on the inside as well.

We love The Fountains of West County. The staff bends over backwards to make everyone feel at…read morehome. My parents have been there almost 6 months and they love it. All of their needs are met. The food is good (soups and desserts are especially good). Shuttle takes them on joy rides, restaurants, doctor appointments, shopping, Cardinal games and more. There is on site Physical Therapy, bloodwork, movie theater w/popcorn, hair salon, 2 restaurants, game room. Kaldi's Coffee cafe (included) and work out room. All residents wear emergency lanyards that people come running when activated. I feel my parents are in great hands. We could not be happier.

Kudos to The Fountains as they got their links functioning.read more

My mom lived here for a number of years and it was fine until she had a stroke and required more…read morecare. In the year that followed, Mom sustained a broken shoulder, a severe skin tear due to a careless transfer, severe head and facial bruising from falling from her wheelchair. The last four days of my mom's life were especially traumatic due to neglectful hospice "care." My brother and I continually alerted staff to her discomfort and agony as she moaned and writhed in bed. It wasn't until we demanded a different nurse who got Mom comfortable - she died four hours later.

Just amazing! This is the place to recuperate! The staff is attentive and kind. The food is always…read morevery tasty and there's a great selection, too. Very easy to request changes.

My mother in law loved this place! With Simply Home Health care located in the facility 24/7, it…read moregave my mother in law the independence she wanted and us the peace of mind she was being well taken care of. Food was great as was the atmosphere! They have made many upgrades to the facility and are continuing to do so. We are forever grateful for their support and the care they gave to our loved one.

Before you sign any papers and admit yourself or your loved one please read this. If it gets to…read morewhere a tenant needs more care for physical or mental reasons, they will go into the nursing part of the facility. Please don't allow for this possibility. The staff there directly lied to us about what they could and couldn't do, citing that it was "illegal" to have an alarm on her bed when it isn't. She has fallen 3 times this week after having surgery for her broken leg. They let our mom sit by herself for so long that she wet herself even though she isn't incontinent. Our questions were met with made up answers and we had to hire someone to sit with her and care for her so we could sleep at night. I'm not a comment poster, but this has been so horrific that I had to try to warn people.

After a careful review of several available residences in the area, selecting Friendship Village…read moreproved to be the very best choice we could have made. Every service delivers more than advertised, and residents' comfort guides every administrative decision. The facility is doing the very best they can under the difficult circumstances of multiple constructions, but the coming year will see many improvements and even better delivery of services. The location, next to Faust park, couldn't be better.