This place is a complete embarrassment to the craft of repair. I brought in two Burberry bags for the simplest job imaginable: reinforce the straps with a straight stitch. That's it. Instead of doing actual work, the nasty, bitter old man behind the counter slapped on crusty, dried-out glue like it was arts and crafts hour. One day--ONE DAY--of normal use with just a makeup bag and wallet, and the straps completely gave out in public. I was humiliated, standing there with my luxury bag in pieces because of his incompetence. Not only is his workmanship garbage-level sloppy, but his attitude is even worse. Rude, dismissive, and completely disrespectful--he acts like customers are a burden. How he dares to call himself a cobbler is beyond comprehension. He's not just bad at what he does--he's dishonest, lazy, and utterly unprofessional. I wasted $70 on this disaster, and now I have to pay a real professional to fix what this man destroyed. Honestly, he should be ashamed to even open his doors. Bottom line: Embassy Shoe Repair is a scam. The man running it is incompetent, careless, and downright disgraceful. If you value your belongings, your money, or your dignity, AVOID THIS PLACE AT ALL COSTS. read more

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The owner is a bitter and old man with a nasty attitude has poor customer service skills and his skill set of repairing shoes is poor. He doesn't take pride in his work seems like he is mad about doing his JOB. Maybe he should retire. I went to him because my tong of my sandal came out, he charged me $20 just to glue it in place. The minute I put the shoe on it came apart. Went back to him he fixed it but the tong is barely hanging in place plus the back of the shoe is coming apart which wasn't like that when I gave it to him. Save your time, money, and energy. read more

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What can I say about embassy shoe repair? There is NO better shoe repair! The owner is professional and does a damn good job repairing and shining up your shoes. Everything is done in a timely manner. The location is even great because I get to enjoy a nice cheesy Gordita crunch next door before AND after my visit. I'd recommend Embassy shoe repair to everyone! read more

For sure this is a grumpy old man (saw some google reviews complaining about him) but, that doesn't bother me. My sewing machine repairman is grumpy too, but he is the only one who can fix that thing. That being said, I brought him a pair of shoes and he fixed them, and he even tied a tiny leather "thread" in some huarache style flats I had. Another pair I had of the same style in a different color, a different shoeman, he didn't bother to tie it. It's the little details that really count. He resoled them, and he did a nice job. He even polished them, even though I found the polish color to be slightly off, but at least they look new... read more

As soon as I exited this shoe repair shop I wrote a review. It was that distasteful that I was seriously motivated. Only issue in writing it was I thought it was being posted here to Yelp, when it was actually going on Google Review. So this is the same matter and review, but the facts are condensed. Read that review if you want the gory details. You'd easily find it. Basics were this; the shop keeper/owner is a surly and rude individual. He is about as unpleasant a person imaginable who is in a position of dealing directly with customers. Think of the infamous Seinfeld characterization of the Soup Nazi. Rather than "no soup for you", it was "no shoes for you". In reading other reviews on this shop this shoddy customer service is a recurrent remark. Others say he does good work. I didn't have a chance to find out, because he refused to serve me after quoting me an exorbitant price, one easily compared, as it was for a very simple and standard service, placing rubber protective taps on the toe of the sole and the heel of the shoe. Some reviews suggest the owner is prejudiced against people of color. Perhaps that is true, but his prejudice goes beyond color. I'm Caucasian and I was well dressed. Maybe I was too well dressed and he concluded something from that and had a resulting prejudice. Whatever this guy's issues, he ought to be put out of business. He's also unnecessary to visit when I was able to find a pleasant, extremely competent, well-reviewed, and appropriately priced shop at the opposite end of Main Street in West Orange. I strongly suggest you avoid this place and try Express Shoe Repair at 429 Main Street instead. Embassy is an embarrassment to West Orange. read more

I asked whether the lifted heel on my boot could be glued back. The owner said that it could. I was ready to leave it until he said that it would cost $10 to glue it back down. I thought about it and said that I thought $10 was a bit rich for a little bit of glue. He responded by waving goodbye in my face. Someone else in his position who wouldn't reduce his price might have at very least said "That's my price. I don't negotiate" or something similar. I might have even agreed to have him perform the work at his price had he engaged in a verbal exchange rather than be so incredibly rude and disrespectful. I feel sorry for him. I bought some glue and fixed it myself. read more

I was nervous to go to this place to repair my shoes due to the other reviews. However they said the owner had an attitude but was good at his craft so I figured if I want my shoes fixed I'd better go. The small quarter inch tap had come off of a heel bootie that I had. The inside of the heel was hollow making it sound completely different from the other shoe. I went in he said he would need to change both so they would match and told me it will be $20. Sidenote he was pleasant when he greeted me and assessed what he needed to do. He said it would be ready in basically two days. I picked it up later and the taps were well applied, they don't look like they will be coming off anytime soon and they match well. He was also pleasant when I came for pick up. I would definitely use this place consistently. I guess other places could possibly charge less but I cannot guarantee that their workmanship would be up to par. read more

I recently had three pairs of shoes repaired here. Both pairs of my boots are a few years old and now look like they are brand new. I'm so happy I won't have to replace them. I also had a pair of Burberry wedge sandals touched up and they look perfect. I can't wait to wear them again! I've had shoes repaired elsewhere and I have to say I wish I had brought them here! I was very impressed and I will now be taking all of my shoes to Embassy Shoe Repair anytime I need them polished, touched up, or repaired at the end of the seasons. read more

I normally don't write reviews but, the owner is so evil and nasty. I asked about the service and he exploded. Not to say he extremely over price please do waste your time take your business where it's appreciated. Embassy Orange NJ & Express Shoe are one in the same. The owner is horrible he can't do nothing for me. read more

Quality shoe repair is not easy to come by. Embassy Shoe Repair has taken care of my shoes for over 15 years. I still have my very first pair of Ferragamo Loafers I purchased in 1997 and they look like brand new. Good shoes are a investment and you need to take care of your investments. There is no better shoemaker in the State of New Jersey. Thank you for your dedication to exceptional craftsmanship.... read more

So the owner is grumpy and rude. But he's great at what he does and that's repair shoes!

"I wanted to get my leather bag fixed so I came here. This old GRUMPY guy owns this place and he is the definition of rude! It seems like it hard to get decent costumer service now a days. I left and took my business else where!" read more

AVOID AT ALL COSTS. It doesn't matter to me how good a tradesman's work is. I simply cannot deal with people who are rude and abusive. I did not like the way this man (owner/operator) shouted at me when I asked questions and kept on calling me "lady." I'll go somewhere else for repairs. Center Shoe in South Orange is very reputable. read more

I used this shop for over 20 year's and I am done! He fixed a Cole Haan bag for me at a $30.00 rate, one strap had broken. He didn't add extra leather and after a few months the same strap broke again. Upon taking it back he refused to make good on his previous work. "He said he couldn't fix it," I have since had it repaired professionally and for less money and added leather. I will never go there again, because of his negative attitude. read more

WOW! I just had the best work done on a pair of Waterproof Clark boots, that had a leak. The Boots looked better than I brought them. The Repairman was professional in his demeanor. His work was SUPERB! He even shined the boots up. His Craftmanship is from an era when your work represents your pride. I will come back to see if he can do other wonders. If he can't, I will take his word for it. His price was on par with his work; excellant!! read more

I went to this location to see if he can repair my coach bag. I had it for years, but the strap was broken and needed some TLC. When I returned to pick it up, I was amazed at the work that he did. Not only did he repair the strap, but he also polished it and it looks good as new. This was my last stop before I decided to purchase a new bag, but thanks to him, I didn't have to. It only cost me $30 instead of hundreds for a new bag. He really knows his stuff!!! read more

Yes. This man is grumpy but he also overcharges for taps on shoes 5.00 ea. You would think for that much money he would shine your shoes too. NOT! read more

My grandmother was a spitfire and loved her heels. Came a time when she was up in her 80s and her hip was off. Joe helped me and took all if her shoes and made them just right for my grams. She was so thrilled and I was so grateful he put a smile on my grandmas face. Xxoo love my shoe repair ! read more

I went to Embassy Shoe Repair to repair the heels on my work shoes. The older white haired gentleman was rude and after he gave a price he walked away. When I asked him why he walk way he said are you looking for a fight or for service? I don t believe I came across as threatening in any way. I took my shoes and walked away. I could not help to think how many people had the same experience or a similar experience and did not share it. I am just telling you my experience. The customer service at this place is horrible. He should not be in business if he could speak with his customers. Every person should be treated on a case by case basis. I m appalled this man is allowed to be in business. I gave this place one star because I could not give anything less in order to leave a review. read more

Always nice and willing to help fix what I have broken!! ie: a backpack and believe it or not a dog's coat!! lol