I've been going here for years. Always quality heel replacements, patching, shine. I also bought a…read moreleather belt here that has been very durable and resisted stretching. Yesterday brought in 4 pairs of shoes and inquired if they sell red shoe polish. Owner threw it in at no cost. Was about $45 per pair. ​​

My brother and his wife has been going there for years. He recommended them highly. I went 12/11/25…read morefor a basic leather belt. I've been looking for one for two years without success. Everything I found, on line, Kohl's, Neiman Marcus, Bloomingdale's, and Macy's was beautiful but not basic leather that I could wear with almost anything with a gold color buckle. I found it there! He had a broad selection of both leather and man-made materials, and various kinds of buckles. I chose Ostridge skin, not for the skin but for the color and the buckle, I had the privilege to choose the exact kind I wanted. It was a pleasant experience. With so many store going out, I really want them to stay in. I'll do my part to keep them in business for as long as possible.

Brought my shoes Jaime. Jaime and Giovanna very cordial, and professional. Giovanna was very…read morewelcoming and kind. She did an outstandingly wonderful quality work and gave me back a state-of-the-art pair of shoes. It showed that she really had her heart in. Thank you Giovanna. It's great to know that people like you still exist. Thanks. David B.

Brought in leather sandals for a sole replacement and refinishing. I was notified they were ready,…read morebut arrived to find the job incomplete. The work was done while I waited, turning what should have been a quick pickup into a frustrating delay. The sandals were handed back tacky, with paint splotches on the soles and sides of the shoe that I had to point out and ask them to clean off. The final result was mediocre and clearly rushed. When I politely requested a discount for the delay and quality issues, the owner made defensive personal excuses about her livelihood, dismissing my concerns and making the interaction uncomfortable. To make matters worse, the staff then spoke negatively about me in Spanish right in front of me, apparently assuming I didn't understand. They eventually granted a very small (5%) discount, but given the lack of professionalism, rushed quality, and disrespect, I will not be returning.

The Gentleman (owner) was very eager to please.... I was in the area for a hair appointment &…read moreneeded new lifts on a pair of heels.... I hoped to drop off & pick up after my appointment/ as I was on limited time heading south for the weekend. I was phoned while still at my appointment that my shoes were ready. I was very pleased and would highly recommend his services. He did a great job and I appreciate good customer service.... Very hard to find these days/ this business deserves a five star review!!! Ann M

Excellent work and fast repair. I would definitely recommend to others in need of a shoe repair.read more

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I'm surprised by some of the low ratings for this store because my experiences have been nothing…read moreshort of exceptional. I visit the Louis Vuitton store twice a year, and each time I'm impressed by how welcoming, professional, and knowledgeable the client advisors are. Most recently, we stopped in and were assisted by Jamira C., who was absolutely wonderful. She made our visit extra memorable by helping us choose our granddaughter's very first Louis Vuitton item -- a Mini Pochette! It's not just a bag--it's a memory and a tradition we're passing down. The Mini Pochette was the perfect introduction to the brand for our granddaughter, and we know it will be something she cherishes for years. The store was immaculate as always, and Jamira's warm and attentive service made the experience feel special from beginning to end. Having purchased LV pieces over the years, we've come to appreciate how well these items hold their beauty and value over time--this one is no exception. Thank you for consistently delivering a luxury experience that truly lives up to the brand.

Today I went to pick up from an online ordered I placed i ended up returning it because when I saw…read moreit in person it was just okay for a 4k bag did not catch my attention as much this time then I asked if I could return it and yes I could but she continued to pushed for other bags around the same range which was fine but I decided to wait and go online and continue my search for another bag.. then at the end I asked for a light blue pouch that I always wanted it and she was rude and she ring me out and say bye bye. Never showed me the other items I wanted just because I decided not to buy the 4 thousand dollar bag this time.. this experience at this locations this two young girls at this store very very very rude

Five stars for fabulous customer service!…read more I recently celebrated a milestone anniversary at work and decided to treat myself to a special gift. Before deciding on Saint Laurent I perused several other stores in the Short Hills Mall. The quality and customer service at YSL was definitely unparalleled. Shout out to Brendan who was so friendly and helpful and really took the time to help me pick out the perfect bag. A designer bag is a big purchase and I didn't find this level of customer service at any other luxury store in the Short Hills mall. At this price point I definitely think that this level of customer service is expected and appreciated! This would absolutely have me coming back as a return customer. Most importantly I am very happy with the quality of my bag!

One of my absolute fav places to shop if you don't believe me ask Leo. He is an awesome sales…read moreassociate and always gets me what I want. Everyone is always professional and ready to help you find the perfect whatever you need.

Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My favorite suede Coach loafers and no name leather boots are beauties once again!…read more They have both been to the cobbler more than once over the past 5 or 6 years, and they both get absolutely worn to death in the spring & fall. Ryan took two shoes on their last leg and gave me back what could be new out of the box shoes. The stains in the suede (bright green from I don't know what) are almost entirely gone, the holes (yes, actual holes) in the boots leather are patched and smoothed out, the leather is glossy, shiny and new and both of their soles are reinforced and looking great. We also brought in 3 pairs of birks or other suede shoes and had them cleaned to perfection. This is my second time using his services and I couldn't be happier. From cleanings to putting new heels on, my shoes never look better. And communication? 5 stars just for that. It's a super easy process: Drop off your shoes and leave contact info. Ryan will text you with photos, pricing, what can and can't be done before he gets started so you have full approval and knowledge. He'll let you know when they are ready and where to Zelle or pay with CC. And then you go and pick up! Easy. Good for the environment because we are not just throwing away something after a season of use, good for our wallets (5 pairs was around $200) and just good work. I'll absolutely be using his services again!

If I could leave a negative star review for True Fit, I would. He promised excellence and luxury…read morequality. Not only did he lie and over promise, his work is far from designer quality. My LV bag is ruined and LV won't even touch it due to the True Fit replacement work. I wouldn't recommend bringing your least favorite purse or shoes here. Wouldn't wish this poor quality of work on my worst enemy. Sneaky, slimy, unprofessional.

I rarely write reviews and when I do they are usually positive. However, in the case of this…read moreMillburn Shoe Repair Store (True Fit), I have no choice but give a 1 because the owner quoted a different price than what he in reality charged me when the work was finished. I saw the owner on Thursday, 10/12/23 with my daughter regarding her pointe shoes that needed to be repaired. I showed the owner the shoes, the fabric (to be glued on) and we agreed that he would be able to do it next week. I asked him what the price would be and he said $25. (Later on, my daughter attested that this was indeed the price quoted). The next week, when I came back on Wednesday, 10/18 to pick up the shoes, the owner asked me to pay $40. I told him that he quoted me a different price the previous week and he stated that that he could not have had. Seeing my frustration, the owner said well let's meet in between and I will charge you $35. Well, maybe it seems fair to him but not to me as I was prepared to me not a cent above $25. If you say $25 when you see the work, it should stay $25. Period. What a disappointing experience!

George is an angel! He meticulously and conscientiously restored my leather bag to the elegant and…read moredignified look that it had when it was new! The bag had well over a decade of use, as well as nostalgic memories too. I had an accident a few months ago when an unexpected gale force wind threw me 15 feet from the sidewalk into the street and into the path of oncoming rush-hour traffic. I was clutching my bag at the time but it was ripped away by the strong wind and suffered damage. I survived but needed an emergency hip replacement --and the bag survived too thanks to George who repaired the holes and restored the leather to such beauty! What a gift to have a craftsman with such integrity!! Bless you, George, for your exquisite work!!! Amy Neustein, Ph.D. Fort Lee, NJ

I've lived in the North Bergen area for almost 7 years. Luckily, I've never needed a cobbler; until…read moreabout a month ago. Looked up some places, but the reviews weren't so great. My wife found Mr. Maksoud's. At first I was a bit hesitant, but gave it a shot. The place is exactly what I like. Small, the smell of leather and shoe polish that greets you upon entering. Shoes and handbags strewed about. And in the middle of it all is George. Positive, quick with witty retorts, and busy working. He put new heels on a pair of old Cole Haan boots, that I wasn't ready to let go of. George even said they are nice and worth keeping. After about 9 days, I returned to pick them up. The work was great and the price was excellent. 40 dollars. Other places in the area would have charged double. I'm so glad my wife found this place. George also makes keys.