Jaime and Giovanna are both incredibly warm and kind which is a wonderful complement to the first…read morerate work they do. My beloved boots from my Texas years look like new!

Brought my shoes Jaime. Jaime and Giovanna very cordial, and professional. Giovanna was very…read morewelcoming and kind. She did an outstandingly wonderful quality work and gave me back a state-of-the-art pair of shoes. It showed that she really had her heart in. Thank you Giovanna. It's great to know that people like you still exist. Thanks. David B.

The Gentleman (owner) was very eager to please.... I was in the area for a hair appointment &…read moreneeded new lifts on a pair of heels.... I hoped to drop off & pick up after my appointment/ as I was on limited time heading south for the weekend. I was phoned while still at my appointment that my shoes were ready. I was very pleased and would highly recommend his services. He did a great job and I appreciate good customer service.... Very hard to find these days/ this business deserves a five star review!!! Ann M

Sewed up a broken zipper on a small leather carry bag given to me as a gift. Took a few minutes…read more Has previously made a pair of my old shoes look brand new, and fixed the velcro closures on a jacket. Wouldn't think of going anywhere else. Cash or check only.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I'm surprised by some of the low ratings for this store because my experiences have been nothing…read moreshort of exceptional. I visit the Louis Vuitton store twice a year, and each time I'm impressed by how welcoming, professional, and knowledgeable the client advisors are. Most recently, we stopped in and were assisted by Jamira C., who was absolutely wonderful. She made our visit extra memorable by helping us choose our granddaughter's very first Louis Vuitton item -- a Mini Pochette! It's not just a bag--it's a memory and a tradition we're passing down. The Mini Pochette was the perfect introduction to the brand for our granddaughter, and we know it will be something she cherishes for years. The store was immaculate as always, and Jamira's warm and attentive service made the experience feel special from beginning to end. Having purchased LV pieces over the years, we've come to appreciate how well these items hold their beauty and value over time--this one is no exception. Thank you for consistently delivering a luxury experience that truly lives up to the brand.

STAY AWAY ! I have…read moreshopped at this location for several years, but recently the experience has been horrible. I purchased a shirt and waited three months to receive it. When I finally got it, the shirt had a tear. I went back, and it was a complete runaround just to get it repaired--and the repair looked terrible. I then demanded a new shirt, and it took another two months of issues to finally get a replacement. I gave them the benefit of the doubt and ordered a size 48 jacket (they only had a size 50 in the store). After waiting a month, they gave me a size 50 jacket with the tag removed, which led to another argument. I returned it and ended up ordering the jacket online instead. Overall, this has been a series of bad experiences and poor business practices.

Five stars for fabulous customer service!…read more I recently celebrated a milestone anniversary at work and decided to treat myself to a special gift. Before deciding on Saint Laurent I perused several other stores in the Short Hills Mall. The quality and customer service at YSL was definitely unparalleled. Shout out to Brendan who was so friendly and helpful and really took the time to help me pick out the perfect bag. A designer bag is a big purchase and I didn't find this level of customer service at any other luxury store in the Short Hills mall. At this price point I definitely think that this level of customer service is expected and appreciated! This would absolutely have me coming back as a return customer. Most importantly I am very happy with the quality of my bag!

One of my absolute fav places to shop if you don't believe me ask Leo. He is an awesome sales…read moreassociate and always gets me what I want. Everyone is always professional and ready to help you find the perfect whatever you need.

Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!

If I could leave a negative star review for True Fit, I would. He promised excellence and luxury…read morequality. Not only did he lie and over promise, his work is far from designer quality. My LV bag is ruined and LV won't even touch it due to the True Fit replacement work. I wouldn't recommend bringing your least favorite purse or shoes here. Wouldn't wish this poor quality of work on my worst enemy. Sneaky, slimy, unprofessional.

I rarely write reviews and when I do they are usually positive. However, in the case of this…read moreMillburn Shoe Repair Store (True Fit), I have no choice but give a 1 because the owner quoted a different price than what he in reality charged me when the work was finished. I saw the owner on Thursday, 10/12/23 with my daughter regarding her pointe shoes that needed to be repaired. I showed the owner the shoes, the fabric (to be glued on) and we agreed that he would be able to do it next week. I asked him what the price would be and he said $25. (Later on, my daughter attested that this was indeed the price quoted). The next week, when I came back on Wednesday, 10/18 to pick up the shoes, the owner asked me to pay $40. I told him that he quoted me a different price the previous week and he stated that that he could not have had. Seeing my frustration, the owner said well let's meet in between and I will charge you $35. Well, maybe it seems fair to him but not to me as I was prepared to me not a cent above $25. If you say $25 when you see the work, it should stay $25. Period. What a disappointing experience!