Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

Absolutely zero craftsmanship. I wish I never brought my bag here. To start, after getting a quote…read moreit was double the cost than they estimated. My first pick up they give me the bag back not even properly glued or painted fully. I brought it back and told them to try again! After picking it up a second time it was still not fully painted. You have to be kidding me, not going back a third time. Would not bring anything here ever again or recommend it to anyone. Avoid!!

I finally got my bags and when I walked into the store my heart and jaw dropped. I am so happy and…read moresatisfied that both of my bags are back to looking good. If you need anything repaired, when I mean anything, ANYTHING.. please take a trip to Jim's repair. They are so sweet and welcoming. Thank you again :)

quick, helpful, and kind! they explained what they recommended and why so I understood the…read moreprocess-- such an easy and great experience! I will be back!

This guys is a scam. I've been taking my shoes to get repaired for years. This was the first (and…read morelast) time I go here. 1) They over charge. I was shocked at the price to get my boots resoled but whatever, they are my favorite pair. When he wrote up the bill he added an extra ten dollars for shining them? Bullshit. I should have known then to leave. 2) I got them back and he glued on new heels and glued the toes where the sole was lifting up. Not more then a month later (I didn't even wear them that long) every place he "fixed" was coming apart. When I took them back today he LAUGHED in my face and his excuse was that "water got between the two pieces and it pulled up." I'm sorry. I've NEVER heard that excuse before. I've been getting my shoes fixed for years and the only reason I bring them back is because I walked too much in them and they are worn down again. He used bad glue and blamed bad weather? Hahahah that's so laughable. Oh. And it's cash only. I wonder why. Save your money. Do not take your shoes here to be fixed. This guy is a joke and you're the punch line.

I took my beloved Kor-Ease shoes there for repair. The strap on the side was broken and the heel…read morewas wearing down. Wore them twice after the repair and the strap broke again and I fell down in the middle of a New York street...not to mention that the heel is already starting to wear down. The owner does not speak English, or at least this is what he had trouble with when I asked him why the black rubber heel had been replaced with a brown one. I would not recommend this repair shop, based on this. I will just take the financial loss and go somewhere else to have them fixed. I doubt he'd do anything different--and the last thing I want to do is flop down in the middle of a dirty side walk again. It's a cash only business...and now I know why.

Just picked up my well worn red Hotter summer shoes. Kim replaced Velcro on closing straps. I asked…read moreif he could also dye the shoes red. He said black or brown. I wanted red. I've enjoyed these leather shoes for years and the color has worn off in areas. When I looked at the finished shoes they were polished and the color was even! He did a great job! And I am a very happy customer!

I will never step foot in this place again…read more The owner is so rude and prices are ridiculous. We had our locks changed, I needed keys and I was told they also perform that service. This guy wanted something like $10 or $12 to make two keys. I laughed and started to leave and he told me he'd do it for $8. That is probably double what I'd pay in Home Depot but I didn't feel like driving there and waiting while they tried to find someone so I allowed myself to be ripped off but never, ever ever again. I will flush $8 before I gave it to this guy.

I've lived in the North Bergen area for almost 7 years. Luckily, I've never needed a cobbler; until…read moreabout a month ago. Looked up some places, but the reviews weren't so great. My wife found Mr. Maksoud's. At first I was a bit hesitant, but gave it a shot. The place is exactly what I like. Small, the smell of leather and shoe polish that greets you upon entering. Shoes and handbags strewed about. And in the middle of it all is George. Positive, quick with witty retorts, and busy working. He put new heels on a pair of old Cole Haan boots, that I wasn't ready to let go of. George even said they are nice and worth keeping. After about 9 days, I returned to pick them up. The work was great and the price was excellent. 40 dollars. Other places in the area would have charged double. I'm so glad my wife found this place. George also makes keys.

Probably the best shoe repairman I've ever gone to. He can do just about anything and is just an…read moreextremely nice, humble man with a great sense of humor that truly takes pride in his service and cares about his customers. Highly recommended.