I wish I took a picture of how filthy this place is. One of the most disgusting stores I've been…read moreto. The craziest thing is, it should be just shoes. The trash is overflowing with old beer bottles, there's an abundance of flies Beware of your order. I quickly walked in and out. If I could give it 0 stars I would.

I had a pair of boots, pumps that needed the heel repaired and a pair of sandals for adjustment…read more The shoe repair guy named Rudy is very unprofessional. Poor quality service. He gave me the run around for two months, hoping that I would go away and finally gave me the shoes not repaired after he caused permanent stain damages. He would not accept responsibility for damaging my shoes.

The craftsmanship was so incredibly poor that I had to ask for a refund, I am sorry to say. I…read moreusually do not write negative reviews for anyone but in this instance, I feel it my duty to warn other consumers. Roselle Shoe Repair gave me an extremely difficult time and did not refund my money until after (1) I left and came back with a police officer and (2) the cobbler removed the two elastics from my sling-backs without restoring the original elastics. So I now have a pair of un-usable sling-back heels with their slings disconnected. I should have never agreed to him taking them out without replacing the original elastics, but I am not the best at making deals under stress and I tend to concede very quickly. The cobbler refused to show his face to me and had a woman cover for him. An Old-World craftsman would have seen the poor work and just refunded my money. A true Old-World craftsman from Italy or Spain or a made in America craftsman would have never let such poor work pass to a customer. Detail shows the talent or lack thereof. Warning: I always try to pay cash to small businesses but no more. My advice is to pay by credit card. If you end having to dispute, the credit card company will always side with the customer unless there is blatant foul play by the customer. I had to add a star to post a review otherwise I would not have starred any.

I've come here for years! Today I picked up my Burberry loafers that I had brought in before to…read morehave them sew the sole. They glue them back and told me they couldn't sew them. That tells you how much they know about shoes (European shoes are not glued together) I had brought them in before and the old owner was the one that told me he would sew them for them to last longer. My other shoes didn't fix with glue as I waited. Would never come back. The glue is already separating! For glue, this guy charged me $36.00, It's already coming separating.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

I am constantly going to Cobbler Shoe Spa for repairs on boots, heals, and sandals. The guys that…read morework at the store do a great job and are fair on pricing. I highly recommend going to them for leather shoe repairs!

Good guy very helpful. Was able to get my sandals stretched and he opens early enough to pick it up…read more. Had a last minute request and he accommodated it

If you are looking for someone to repair your shoes who focuses on the details and using good…read morematerials then look no further. The quality of his craftsmanship is top notch! The heel on a pair of very expensive designer shoes came off after less than 3 or 4 times wearing them. He explained that the heal was poorly constructed and he replaced both of them at a reasonable price too.

I finally got my bags and when I walked into the store my heart and jaw dropped. I am so happy and…read moresatisfied that both of my bags are back to looking good. If you need anything repaired, when I mean anything, ANYTHING.. please take a trip to Jim's repair. They are so sweet and welcoming. Thank you again :)

quick, helpful, and kind! they explained what they recommended and why so I understood the…read moreprocess-- such an easy and great experience! I will be back!

It's the second time I drop my linen shirts off and they seem to do a good job dry cleaning them…read more Comparing to other places they seem to be a little pricier but I guess I'm paying for the convenience of being near my house. There's metered parking nearby and also parking lots at shop rite and CVS nearby.

I was expecting quality work, sadly what I got was a hot mess. I found the prices to be excessive…read moreconsidering none of the items brought in fit correctly. It was a waste of my time and at a cost of $300 of my hard-earned money. I'm upset that I can't wear "ANY" of the items. They offered to make further adjustments at an even higher cost which I felt was "OUTRAGOUS" and was very offended all it did was make a bad situation worse. "I WILL NOT BE GOING BACK THERE NOR WOULD I "EVER" RECOMMEND THEM TO ANYNONE."

Talk about efficient!…read more Somehow in between leaving my house and getting to the airport, I noticed my heel was missing from my boot. As soon as I got to Staten Island, I asked my cousin if she knew of a good cobbler and she recommended this one. I walked in and asked if they could repair my heel and have it ready by Friday. They did me one better and said they could have it ready by 3:00 (same day!) I asked if they could also polish them and they said yes. I ran some errands and just picked them up and they look almost brand new! While I did like the rustic look they had prior to me bringing them in, I much prefer them polished! The shine really brings out the color. The heel they replaced them with is even better than the one it came with. It's an anti-slip heel, which is clutch for me because lord knows I'm not always the most graceful. I have to give them props for their amazing customer and their stellar work. I'll def keep them in mind when I come to visit and need shoe repairs!

I am absolutely in shock in how I was treated at this establishment. I don't recommend coming here…read moreAT ALL. I got two shoes repaired and they damaged my shoe in the process. They tried to charge me full price and they threw my shoes back at me. They made me pay and were very nasty while speaking to me. They don't deserve your money. They didn't do a good job at repairing either.

This guy lies he had no problem taking your money he gives you a run around he can't find my pair…read moreof boots he lost it said he never seen me before and refused to return my money he took my phone number and the ticket number never had the courtesy to call and say he could not find it or he misplaced it. He is absolutely the worst shoe repair place i have ever been too he is very disorganized. He does not have any system of organization do not waste your time his store is nasty he has not cleaned it in years; there are cobwebs on customers shoes. He is a very dishonest.

Friendliest neighborhood cobbler ever. And service is great too!…read more Highly recommend!!! :))