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    Embassy Suites by Hilton Chicago Downtown Magnificent Mile

    3.2 (385 reviews)
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    They illegally charged $1081.12 my card on top of the room fee and extra $200 more than what I was told I had to pay upfront before I even checked in because they would not hold my room if I didn't, and refused to make it right. They don't answer phones and don't help at all. Can't get in touch with a competent manager after leaving 10+ messages once the charges kept popping up on my card. attached is the bank statement with all the fees if you stay at this horrible hotel for one night it'll cost you $1600 and your piece of mind better off sleeping in a car.

    It's a little chilly!
    Inverleith F.

    We have become fans of Chicago and have visited now twice; once in the Fall and this time in December. We are Hilton folks and wanted to try this hotel due to the central location. We are perfectly happy with the consistency with Embassy Suites. The rooms aren't anything special but they are clean and comfortable. We were placed into a room that was part of a special event though we hadn't asked for it. The special was a treat basket full of snacks, juice and soft drinks. Yummy!! Overall, the free breakfast is good and can be crowded depending on when you go. Happy hour beverage is good, snacks are drab. A few chips and that's about it. A great place to stay while in Chicago and certainly with kids. The place was busy since it's the holiday season.

    Amy S.

    Pros: - great location, walking distance to the river, millennium park, navy pier, waterfront. Close to plenty of restaurants (including Lou Malnetti's and Giordano's for deep dish), coffee shops, drinks - Beautiful, modern looking hotel with great views of the city and some view of Lake Michigan - Breakfast has ready-to-order omelets that are made quick and delicious and a buffet of eggs, bacon/sausage, pancakes. - 2 complimentary drinks per person and snacks between 5:30pm-7pm - Pool is great for swimming laps. Fitness center is nice. No jacuzzi. - Great service, told us about the Taste of Chicago and let us late checkout at 12pm instead of 11am - TV has streaming and live TV Cons - Parking costs a fortune. Also they charge you $25 per day that you can make up for by buying $25 worth of food/drink at the hotel's bar/restaurant

    Betsy S.

    We were really hoping to write a stellar review of our recent stay at Embassy Suites, but unfortunately, that wasn't the case this time around. To start with the positives, the room and suite were very comfortable -- spacious, clean, and nicely laid out. The location is also excellent, within walking distance of The Bean and plenty of great restaurants and shops, which made exploring the city really enjoyable. The complimentary breakfast is another highlight, especially the made-to-order omelets and hot options. Just be sure to get there early, because the line for omelets can get long during peak times. However, several issues made the experience less than ideal. The shower amenities, which are mounted on the wall (gel, conditioner, shampoo), are a nice concept -- but during my shower, the conditioner dispenser actually fell off the wall into the tub, nearly hitting my foot. It could have been a minor accident waiting to happen. On top of that, both phones in the room were broken, so maintenance had to come up and fix all three things (the dispenser and the two phones). We also had some frustration with the hotel restaurant and bar. The front desk told us it would open at 3 p.m., but that turned out not to be the case. When it finally did open, we were told it would be at least 30 minutes before food could be served -- not exactly what you want to hear after waiting around. We ended up speaking with the manager, who was very professional and understanding. She handled it well by sending us to the main restaurant on the hotel's lobby level, where our bill was covered. That gesture was appreciated and showed good customer service. The elevators were another challenge, as one set of elevator banks was being renovated, leading to long waits at busy times. And even though we were on the 10th floor, we were awakened around 4 a.m. by a fire engine horn blaring outside -- not the hotel's fault, of course, but something to keep in mind if you're a light sleeper. A quick tip: be sure to give your Hilton Honors number at check-in so you can earn points and rewards for your stay. Overall, Embassy Suites has a lot going for it -- a great location, spacious rooms, and a solid breakfast -- but the maintenance problems, restaurant confusion, and elevator delays took away from what could have been a five-star stay. Hopefully, with a few fixes and better communication, future visits will be smoother. I would like to stay here again but I do hope they make it better!

    Raymond G.

    I loved my stay at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile. It was clear from moment one that the location would make my trip unforgettable. While most people rave about the large rooms, free cooked-to-order breakfast and happy hour cocktails, I loved the hotel location! The housekeeping staff also make sure the rooms are spotless. I was in a suite on the 15th floor with amazing views and the room even had three sinks. I found that extra space made getting ready much easier. The gym was good. The elevators were fast. The staff was nice. The internet was fast for Zoom meetings. All in all, the Embassy Suites by Hilton Chicago Downtown Magnificent Mile really has something for everyone.

    Beautiful Christmas decor in our Christmas themed suite
    Ali D.

    We had a fantastic stay at the Embassy Suites! Our room was upgraded by the staff member at the front desk to a holiday suite and it made our stay so much more memorable, magical and special!!! I hope the staff member who checked us in knows how much it made our entire visit! We originally booked a room with a city view and our holiday suite absolutely had a stunning view for us, too. The breakfast offered each morning was delicious! The pool was great and the pool area included a sauna and that was awesome too. The hotel was conveniently located. There was so much to like about staying here! I would say like most hotels the bathroom could use some extra TLC. One of our folded towels was either dirty or stained and either way it really grossed me out. The tub portion of the shower looked a bit worn and dirty. And there was some mold growing on the ceiling above the shower. Overall, this place was stunning with so many things to enjoy about staying specifically here. For me it comes down to this one question: would I suggest this place for family & friends traveling to Chicago? Absolutely yes I would and we'd stay here again on future visits.

    Not hair, actual crack in the sink ‍
    Stephanie D.

    Avoid at all costs! The rooms are dilapidated, NO hot water on a Monday at 17:00 , Dirt stains in the bathtub....if it weren't for the staff, this place would be a total loss! I've stayed at a LOT of Hilton properties around the World and this one is ridiculously sub-par! The pull out bed had a huge sunken middle, the blinds to the hallway were broken, the bathroom mirror was peeling away from the borders and even had a sticker in the middle of it that had never been removed. Even free breakfast doesn't make this place worth a dime. Fortunately, the staff are friendly. But, if you don't want to stay in squalor, with schizophrenic thermostat, and sometimes-working hot water, avoid this dump. Hilton, you should be ashamed this place carries your name. So sad.

    View from room 802
    Tia S.

    Like other downtown Embassy locations I've been to, check in is not available upon entry. You have to get on an elevator to the main lobby area. Check in took about 10 minutes because it was a bit busy but was seamless. We did not pay for a city or lake view but were placed in room 802 that had an AMAZING view. It was mostly a city view, but to the left you could also see the lake. The elevators took a while sometimes but it wasn't too bad. The breakfast wasn't delicious but it was good enough. The evening reception was okay - the snacks were pretty basic (cheese, pretzels, old vegetables and ranch) and the bartenders weren't that friendly but very quick and dealt with the foot traffic expeditiously. Both the host at breakfast and the bartenders at the evening reception check for the vouchers given at check in. The location is ideal for Michigan Avenue and Navy Pier attractions. Most ubers to main attractions were less than $10 and walking is an option.

    Constance M.

    In town for the Cubs Convention and this was our Thursday night spot. The hotel has a convenient self parking feature right next door. The hotel offers a pool, a Happy Hour, and breakfast. Although the hotel has many guests-the buffet is set up wonderfully with little to no waiting. This spot is a great location; a few blocks from the beach and close to many shops & restaurants.

    Bed bugs!

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    2 years ago

    Just about everything went well that should go well during an Embassy Suites visit. Spacious, clean and hotel staff to match.

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    3 years ago

    The room was nice. I say the best breakfast was in Florida just my thought. We had a nice view of the Lincoln river.

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    2 years ago

    Clean, good breakfast, easy parking in downtown. What is there to say? 5 stars. We will come back here when we come back to Chicago.

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    2 years ago

    No water in the rooms, lobby bar is closed , you have to leave the hotel to get water. Breakfast is mediocre. Rooms are dated and dirty

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    2 years ago

    They gave our room away because we checked in "too late" at 8pm . Who does that??? Would not recommend this establishment.

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    2 years ago

    Filthy, bad service. Don't step on the room carpets without shoes, they haven't been cleaned in a years. Prepare for rather rude service

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    2 years ago

    The best breakfast Buffett ever...rooms are clean and spacious. Definitely would recommend .

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    Page 2 of 10

    Ask the Community - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

    I am definitely staying at a embassy suite when I visit in a few weeks. I'm curious to know which one is near landmarks and shopping?

    This hotel is walking distance to Navy Pier and Millennium Mile shopping. There are many great restaurants nearby as well. We used Uber to get to the Chicago Art Museum and the Museum of Science and Industry ( well worth a visit!).… Read more

    View All 2 Questions

    Review Highlights - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

    The location was perfect for us to walk to the Navy pier, Willis Tower, and major shopping around the city.

    Mentioned in 48 reviews

    Read more highlights

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    We came here for an event honoring volunteers and achievements by the Respiratory Health…read moreAssociation. I like the outdoor setup, being cradled and surrounded by ivy walls. I wonder if that's the 'Ivy Room' of the namesake? We grabbed some drinks and enjoyed music, speeches and a special award. It's a nice space with seating, not just wicker chairs either but cushions! There were passed drinks and hor-durves, as well as friendly, helpful bartenders for those wanting beer, water or soda. One of us spilled something on a light-colored jacket, and they came to our rescue with seltzer and wipes. There was also a buffet with Spanish themed food (empanadas, paella) and small bite dessert bar. I asked about what had red meat/pork and thankfully I was dutifully informed. The caterers gave me and my party some leftovers! Not sure what prompted that but we appreciated it(we tipped even on free drinks). The missing star has to do with the wine. It was AWFUL! I tried to break it up with beer, but I got so sick the next day, I had to cancel my evening plans. I probably over indulged, but I have had more wine in one sitting with way fewer side effects. I may just stick with beer next time.

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    (65 reviews)

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    I stopped by Chicago Winery on a Wednesday early evening solo and was able to sit at the bar…read morewithout reservation. I was blown away by the ambiance and decor. Chicago Winery prioritizes upscale and intimacy but their service is personable and friendly allowing you to feel right at home. On Wednesday they offer a Happy Hour special, $5 off a tasting and $10 wine by the glass. The server as extremely kind, and was able to offer me some suggestions based on my personal palate and wine interests. I landed on the Winemaker's Tasting, which included 4, one ounce pours, including Blancs de Blancs, Albarino, Barbera and Merlot. I paired the tasting with the a BYOB board. From their menu I picked the olives, Afterglow, and the Tempesta Guanciale. The server was educated on the wines was able to walk me through the tasting and pairings but gave me independence and autonomy to enjoy at my own leisure and pace. I highly enjoyed my visit and absolutely will be returning to dine in, as well as to get a winery tour!

    Was gifted the wine tasting and tour for my birthday which was a very fun experience. Great deal to…read morebuy wine after. I preferred the whites and was disappointed by the reds. We had the date package and ate at the restaurant after. I recommend the pork schnitzel and pierogis. We ordered four shareables but weren't blown away by the butternut squash fondue and gougeres. Loved our hostess for the wine tasting, but wish there was more guidance on tasting notes and wine terminology. I'd recommend though to any wine lovers, I still learned a lot!

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    We decided to try out pickleball and learnt about their Gold Coast location. This location has…read morearound 10 courts. The courts are outdoor. You can reserve courts online or at the location. They offer paddles at a cost but the pickleballs are free to use whilst playing. We had a prior reservation. The check in process was fast. We just stated the name and the person at the desk gave us our court number. The area seemed well maintained. The check in desk was at the entrance and was a small space. They also offer pickleball lessons for specific times. They even have some slots that are cheaper to reserve (usually off peak hours). We didn't see any water station but there were a few picnic tables where you could put your stuff and take breaks and sit if needed.

    My friend and I wanted to play pickleball but didn't want to wait in line, so we decided to book a…read morecourt in advance at Big City Pickle. The process was super easy, on their website, you can check how many courts are available and choose your preferred time slot. We booked and paid online, and when we arrived, we were assigned our court right away. They provide pickleballs if you need them and also offer paddle rentals. Each slot is one hour long, which is perfect for a good game. There were around 7-10 courts available, and the open setup makes it great for a summer game. I'd definitely recommend it if you don't want to wait in a queue, the whole process was smooth!

    Hotel EMC2, Autograph Collection - Hotel EMC2 outside

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    As soon as I saw the photos of Hotel EMC2, I knew I had to book it for my quick weekend stay in…read moreChicago--and I'm so glad I did. Shout-out to Nia at the front desk, who was the first person I encountered when I walked in. Her energy was exactly what you want as a guest--warm, welcoming, and professional. I've spent most of my career in hospitality, so I naturally pay attention to the level of service being provided, and she absolutely set the tone for a great stay. Kudos to her and to the team that hired her. My room was beautiful. Nia also let me know I had been upgraded due to my Marriott loyalty, which was very much appreciated. I stayed in a king room, and the moment I walked in, I honestly considered extending my stay another night. The space had a sleek, modern look, everything was clean, and the lighting gave it a stylish city vibe. I ordered room service shortly after arriving and got a burger with fries (which I believe were Parmesan fries ). Everything was very good, and the room service attendant Lorena was just as kind and pleasant. Even though I was only there for one night, the experience was great from start to finish. The bed was comfortable, the linens were fresh, and the location is incredibly convenient--close to everything, which I always appreciate when traveling. I will definitely look to stay here again the next time I'm in Chicago and hope to have the same wonderful experience.

    I stayed at the EMC2 Autograph Collection in Chicago and it's the kind of place that makes you…read morebriefly reconsider your own apartment choices. The room? Smart without trying too hard. Clean lines, moody lighting, and that subtle blend of science-meets-art that somehow feels both curated and effortless. The art isn't decorative filler; it's intentional. The whole property has that boutique confidence: not loud, not trendy-for-the-sake-of-trendy...just precise. The aesthetic walks a tightrope between laboratory chic and soulful design, and it doesn't fall. The restaurant deserves its own paragraph. The olive cake alone should have a publicist. The food is thoughtful, layered, and memorable without being pretentious. It feels like someone actually tasted everything before approving the menu; which, these days, is not a given. Location? Ideal. Walkable, central, easy. The gym? Surprisingly solid. Not the sad afterthought treadmill situation. An actual usable space. But here's the thing. Beautiful rooms fade. Art becomes background. Even olive cake, tragically, gets finished. What stays is service. And Nia. Nia is the reason my long stay didn't feel like a stay. It felt like being known. Her smile isn't transactional. Her care isn't performative. The attention to detail is quiet and precise. She remembered my name everyday and I was there for a while. Makes you think, "Oh, someone is actually paying attention." There's a difference between service and hospitality. Nia understands the difference. That's what brings you back.

    Embassy Suites by Hilton Chicago Downtown Magnificent Mile - hotels - Updated June 2026

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