Just about everything went well that should go well during an Embassy Suites visit. Spacious, clean and hotel staff to match.

No hot water at 10:30 pm. No answer at front desk for inquiries. But if you're in the lobby minding your own business, a rep from Hilton Vacation Getaways will be all over you trying to sell you. Avoid. read more

Great Hotel in walking distance many areas in Chicago. Some of the friendliest staff I have met Cory greeted us and got us all checked in with snack bags for gold members. read more

The service was amazing! W the buffet, shower pressure was top notch, etc. There was nothing wrong with this place and I recommended this if you go to Chicago. Free bar drinks in u have your hotel card. read more

The room was nice. I say the best breakfast was in Florida just my thought. We had a nice view of the Lincoln river.

This place surprises me all the time. If elevators don't go out there's trash in elevator. Garbages in garage are pouring with trash all over floor. People park like a holes! read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - The elevator today - Hotels Near Me - Chicago, Illinois

Great location. Great guest service. Room was dirty - dirty bathtub, brown scum in the tub; toilet dirty, bathroom needed many repair; couch stained badly, curtains stained badly; felt like were in a motel. We tried to switch to a clean room, hotel manager lied and said they were sold out for the night. read more

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I've never felt so uncomfortable due to a room being unclean. The bedding was absolutely horrible, stained, etc. They never had enough bedding & gave us a sheet that seemed to be clawed through. When sharing my concern, they kept saying "Oh we're sorry, we're sending 5,000-10,000 points your way". I should have left with about 50,000 points. THEY DIDN'T SEND NOT ONE POINT. The location in Bolingbrook, IL was a better experience, but downtown Chicago was beyond disappointing. read more

First, the employees are first class. Everyone at the hotel from check-in to those bussing tables at breakfast were incredibly friendly and helpful. I was disappointed by the dated rooms. Once again, I'm at a Hilton property where there is no vent in the bathroom. The steam from the shower has taken its toll on the bathroom with peeling paint and moldy corners of tile. The sleeper sofa was horrible. It was stained and sagged in the middle. I bet the mattress was about 2 inches thick in the middle from being so old. The lamps had signs of wear with stains and dents on the shades. The main bedroom was good. Beautiful views and comfy beds. I do like how there are 2 TVs, microwave and refrigerator in the room. Ups and downs with this place. You can't beat the location or customer service. I hope they renovate the rooms. read more

Location, Location, Location Perfect five star location for a family vacation to Chicago. Central to so many restaurants, parks, museums, the Riverwalk and more. This upped the stars from a 3 to a 4. Fairly quiet during St. Patrick's Day weekend, but hotel still had a fun festive feel. Green drinks included green lemonade for the complimentary Happy Hour. They even had a man in a kilt playing the bagpipes. Rooms are the standard for Embassy Suites. The bedroom had two double beds. Nice to have a sink in the bedroom. The living room had a kitchenette with a microwave, mini fridge and a sink. The sleeper sofa in that room was not comfortable at all...so thin, like a camping mat, that you could feel and hear the springs as you moved. Breakfast was standard fare and exactly the same for the five days of our trip-cooked to order eggs, oatmeal bar, hash browns, biscuits, pancakes, breakfast meats, dry cereal and apples and oranges. One day they did have cut up honeydew and cantaloupe. Would have been nice to have a little variety. (Breakfast buffet at the DoubleTree was much better). Happy Hour was the most efficient that I have ever seen. They quickly served patrons in a double roped off line. The snacks were good only on one night where they had cut up veggies(cucumbers, broccoli, cauliflower, carrots), pita, a salad and hummus. The other days were ruffles and three kinds of dips.(Best Happy Hour Menu at an Embassy Suites-Portland, OR). The best part about the stay was the people, though. Thanks to Dinah for checking us in after we got bumped to the DoubleTree as we tried to check in at 1 AM after a long flight. She was so friendly and cheerful. The porters, William and Dwayne, greeted us every morning, afternoon and evening. Thanks for making us feel welcome. There is also an indoor pool that was packed every time we walked by. read more

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Our experience was deplorable from the moment we arrived. Our entire floor smelled strongly of marijuana, and we made multiple complaints to the front desk. Instead of investigating, we were accused of making it up and were even threatened with being removed from the hotel in the middle of the night. Upon entering the room, we found: pubic hair covering the shower walls and door, a used straw hat and dirty sock left in the closet, dust-filled vents and a filthy mini-refrigerator top, empty shampoo/body wash containers. After reporting this, the room was "cleaned" - but the pubic hairs remained. My husband is a Lifetime Diamond member and has stayed at Hilton properties around the world. This experience was completely unacceptable and well below brand standards. We trusted Hilton with our family's comfort and safety, and the way we were treated - not to mention the unhygienic conditions - was inexcusable. We reported all of this to Hilton Diamond Desk and there was no resolve. Extremely disappointed. read more

Poor service. Dirty. Wouldn't stay here again. Which is sad bc I stayed at Hiltons this whole trip and loved them all. Except this. Curtains had stains. Parking is ridiculous expensive. The grounds are filthy. No early check in even if you have a toddler who needs a nap after traveling all day. The only positives are one free drinks and breakfast (which we didn't get a chance to enjoy) and two the ac wasn't working and they fixed it immediately. read more

Hotel is a bit run down. WiFi doesn't work. Layout (with huge open interior lobby) makes it really loud at night. Wouldn't normally be a problem, but large number of kids just hanging out in the hallways at midnight, doing running races around the floor, made for no sleep. It's a family hotel, so I guess that's part of the deal? But feels like summer camp. read more

Great location and views. We enjoyed the complimentary happy hour each night in the lobby. The room had a sink in the bedroom which was kinda cool if the little ones are sleeping in the front room. My negatives were the breakfast sounds good with made-to-order omelettes and buffet but the buffet food was cold and even the made-to-order was not great. Worst of all was the elevators. Only 2 running even during peak times so you're always jockeying for an elevator and fending off the jerks that walk past people waiting their turn after waiting 5+ minutes at times. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - View from room on 12th floor. - Hotels Near Me - Chicago, Illinois

Really weak AC (maintenance came up many times but couldn't get it to work consistently) and disgusting room. Dark stains on sofa underneath cushion. When I showed this picture to Manager at checkout, her response was "wasn't there a pillow cushion on top?!?!" As if that would excuse this filth. Rusty tub, lots of dust in the room, and curtains that don't fully close to block out light in the morning. A clearly poorly managed/maintained hotel. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Hotels Near Me - Chicago, Illinois

Sergio in the omelet station has great energy and made my day! The inside of the hotel is filled with light which I love as well! They also have a sauna! read more

Worst service. The people that work at this hotel are the absolute worst. The attitude, the length of time for Diana to answer the phone is awful. Neither person that are working tonight should work at any job in customer service. read more

I came in and they were nice enough to get me a checked in early... for an additional $50/night and $35 fee. I came in and the toilet is dirty and has pubic hair on it. The bathroom has womens hair on the floor. I will never stay here again read more

Wish I could give 0 stars. Room had a leaky sink that ended up flooding the room. No rooms available until the next day. Engineering was the in the room fixing the leak until 4 AM. Was stuck in a wet room until 10 AM. Manager said that the one night would be free, but only got a partial discount about 25% off. Found out while checking out! Tried to find the manager at checkout but she was "unavailable". Ugh! read more

Clean, good breakfast, easy parking in downtown. What is there to say? 5 stars. We will come back here when we come back to Chicago.

No water in the rooms, lobby bar is closed , you have to leave the hotel to get water. Breakfast is mediocre. Rooms are dated and dirty

My wife and I have 4 children and always try to do a fun night in the city over Christmas break. What's frustrating is that Chicago has literally 2 hotels that can accommodate our family in one suite - Embassy and Congress hotel. Every other hotel in town wants you to get 2 rooms for 6 people (and of course can't guarantee adjoining rooms or even the same floor - so that's not practical) or wants you to pay a crazy amount of money for a presidential suite. This Embassy suites is BY FAR the best value for your money with a family. Is it a beautifully designed upscale experience? No - suites are spacious but basic - but the hotel has a big free breakfast, free happy hour, and an indoor pool. It's also only a few blocks from major attractions and abundant restaurant options (we ate at Sugar Factory with the kids - about a 7 minute walk). While Congress Hotel (literally the only other place with suites that can fit a family in Chicago) is less expensive, the hotel is badly in need of updating and is too far from winter attractions or kid friendly restaurants to work well for a family. For future family outings in the city, Embassy will be the only place we book. read more

Location- this place is perfect! It is where you want to be in downtown Chicago. Walking distance to the Navy Pier, restaurants, and our room had a beautiful view of the river and buildings. Breakfast and night drinks- Food was good, omelets were yummy and the service was great. They offer 2 free drinks at night and they were also good. Rooms- this is where I had a big problem. Rooms are outdated but mostly they are DIRTY! Carpet is gross, sticky, the rooms had a weird smell, everything was very dirty. read more

My family and I recently vacationed in Chicago and selected the Embassy Suites hotel for our visit. Most of the week went well. The room was clean and roomy. My only complaint about the room was the bathtub and shower. The bathtub showed a lot of dings and wear, and the water pressure from the shower was really light. That being said, the staff was courteous and the bed was quite comfortable. So why only 2 stars? The parking garage. We were stranded between two gates for over an hour. We kept calling for help, and no one responded. A manager should have been on duty, we were told, but there was no one around. The hotel staff was almost useless in this case, claiming that the garage was owned and controlled by a third party. The whole experience left a terrible taste in my mouth for Embassy Suites. I will never return in the future. Please do your patrons a favor and fix that dangerous, terrifying garage and make sure that it is always staffed! And please share this feedback with whomever owns and manages that garage. read more

The location is stupendous. Parking was a breeze and I used Park Whiz ahead of time , but the front desk does also validate parking for a discount. The structure is only two min walk away from the building. If you've been to Chicago before, you know that means a lot especially when its cold out. Did I mention location was everything. I was right on the 17th floor the view was so stunning even the Embassy page on IG took notice of what I posted. My kids had a run around good time and my husband was able to fall asleep right on the couch. I can't wait to go again. Oh and the customer service was top tier. Shoutout to Sonya and Xanh for breaking down all the amenities and manager's reception and breakfast times. read more

WOW!!!! They did so much above and beyond! Was here for family not feeling so great so had a odd flight in and out. SO ABOVE AND BEYOND! they didn't know I as having issues personally but still make me smile everyday. Went so above to get me checked in early and make me feel comfortable! The last day had a super late flight out. They did such a great job of making sure I had a late check out. Thank you so much for making a horrible trip bearable...! One of the reasons I have always loved Hilton over Marriott's they go so EXTRA to make you feel great! read more

For the location, the value, the accessible underground self-parking and pleasant, responsive Hilton associates, I was pleased enough by my recent stay with Embassy Suites Hilton Chicago Magnificent Mile to recommend it. Seems valet is not offered here and street parking is nonexistent. That said, download the helpful Hilton Honors app for exact address to the underground self-park. Follow the Embassy Suites parking signs and exit directly into the hotel from the underground elevator. You'll appreciate this during bad weather. Complimentary hot breakfast and evening happy hour is available, but really crowded on weekends. The coffee is excellent! I liked the privacy of the non-adjoining suites. The in-room amenities worked well. Loved the shower, water pressure and thermostat response. It's true, the hotel could use a thorough remodel. The walls are thin and even normal talking is heard nearby. The closet door has been pulled from its hinge and wouldn't close. The bedroom door level fell off on the second morning. Hopefully, dollars will be put to into this space. I will return. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Happy hour cue in the hotel atrium - Hotels Near Me - Chicago, Illinois

They gave our room away because we checked in "too late" at 8pm . Who does that??? Would not recommend this establishment.

Great for families who want a free breakfast for all Included. Service was spotty (cleaning rooms on time). The floor at the breakfast area was beyond sticky. It was insanely gross to walk on. If you parked overnight, you have to take 2 additional elevators just to get to your room. The check in employee was the most unenthused employee we met there (aside from the super intense crazy guy yelling at everyone for tickets in line). If you're checking people in or out or working at the front desk, please hire people with a personality or pretend that they want to be there. Also, if you arrive before the check in time and your room happens to be ready, it's a $35 charge to get into it early. I'm even a Hilton member, but because the room wasn't in my name they still hit me for the charge. Honestly, it's the free breakfast and 5:30 bar drinks that's the only plus here. Also, the microwaves need updating. 4 minutes to warm a deep dish pizza slice (not even hot), you know it's gotta be ancient. read more

I'm giving this four stars. It's a pretty run of the mill hotel for the business traveler. The best part is the location. We attended a conference at McCormick Place. This location is ideal for that. The staff was nice enough. There is no daily made service due to covid, and also the food options are very limited and spendy. I was feeling the inflation of 2021 at their grab and go store, "The Market" about 15.00 worth of groceries sold for about $50.00. I know it's because of the location but man that hurts. The room was nice. I asked for feather free, I should have asked for foam. I have a pretty severe dustmite allergy, I even brought my own pillows but woke up feeling poorly both mornings. I assume this is because there is less vacuuming happening due to covid. read more

I stayed at the location by Navy Pier, and there were so many cons it deserves an OST - One Star Tuesday! There are some pros: Location to Navy Pier, complimentary breakfast and proximity to other restaurants & bars. But the cons far outweigh to pros: First of all, we left for nearly 6 hours and our room wasn't cleaned. The maid was nowhere in sight. One of us needed a nap bc of a headache, so we didn't want the maid coming later. Secondarily, the maid didn't leave any extra toilet paper. One of the rolls had barely any paper, so we almost ran out. Lastly, when I tried to check out on the TV, it would not let me despite my trying during the appropriate timeframe. To add insult to injury, I asked for a taxi (uber was quite high at the time), and the valet got a fukn Prius for 3 of us! In addition, none of the staff knew the set fare from DT Chicago to Midway. Every city has a set fare to/from DT to the airport so visitors do not get cheated. This location has such bad service it should be called Embassy Shits!!!!! read more

Filthy, bad service. Don't step on the room carpets without shoes, they haven't been cleaned in a years. Prepare for rather rude service

My God, is there no soundproofing? I am used to staying in apartment buildings. I object to overhearing people having low chats. This is not a problem of loud guests. It's a problem of poor sound proofing. You want to hear the lovers next door Whisper sweet nothings to eachother? This is the hotel for u! read more

Was there last week for a family VaCa. The whole family was very satisfied. BUT the reason to go back again and again is for Donny behind the bar slinging dirks for you. You never have to say your order twice because he remembers your poison night after night... with the perfect welcoming Chicago attitude. read more

Our AC didn't work in our room, I asked if we could get it looked at and someone came to fix it. It did not get fixed and was a hot stay. Our room also had a bad smell to it, like sweat. I asked if we could either swap rooms or if they had something I could spray and was told no. The hotel was booked full. We had neighbors that had kids who apparently don't sleep and the walls were paper thin. I doubt we would return. The room itself was nice, but between the smell, AC and noisy kids, it didn't make for a pleasant stay. read more

The staff is rude, uncaring. It is a loud, messy, unorganized hotel I will never go back. Terrible parking situation I lost my ticket front desk did not care and would not help. Derek the bell desk was a saving grace he helped me out and listened to me. As a Hilton honors diamond member I was treated terribly.... read more

I am a Diamond member, stay at Hilton properties almost weekly for work. When we arrived our room was not well cleaned. Bathroom floor dirty, couch with large stains and food remaining in fridge. I made front desk aware and all issues were resolved. Hotel was nice, great evening social and close to all the local attractions. read more

The best breakfast Buffett ever...rooms are clean and spacious. Definitely would recommend .

I stayed here for a night with my mom to celebrate Mother's Day this weekend. The hotel hosts were rude and unwelcoming and unfriendly. There was no valet parking, no room service (we called no answer/we called front desk they said the kitchen would call us) an hour and a half later we get a call from the kitchen but we had already gone down stairs to order food from the restaurant and that couldn't be delivered either so we had to go get it. Did not receive amenities we paid for. It's not even close to the magnificent mile and its entrance was a street entrance followed by elevators of a grimey building basement up to the hotel lobby then up to your rooms ... it was just grimey and not "nice" "calming" "relaxing " " homey" or "warm" how I expected. If you're looking for a fancy nice night in Chicago DO NOT STAY HERE please save yourself the money read more

Love this hotel. The location is perfect with so many things within walking distance. Only complaint is the parking fees, but I think most all hotels over charge for parking. Staff was friendly, 2 free drinks at the lobby bar in the evening and the rooms have always been clean. read more