An honest 4.5 star stay. We had a great staycation here over the weekend. We came about a half hour early for check in and it was a breeze. Our room had a great partial view of the lake and city. We were only on the 9th floor, so I can only imagine that the view gets better if you stay on a higher floor. The room was clean, the only items we needed being extra blankets and pillows for the pull out couch. Their breakfast and indoor pool were our favorite amenities. read more

Great hotel in downtown Chicago, free breakfast was nice, room was clean. However it was just a bit crowded, and a bit annoying having to take three elevators to get to my room from the parking garage, but other than that I had a great time. read more

I'm giving this hotel 5 stars because of its location, excellent free breakfast, cleanliness, and outstanding customer service. It is located very close to the magnificent mile, perfect for those who love to shop! Also, the breakfast in the morning is made to order omelets and then a variety of other breakfast items (pancakes, biscuits and gravy, bacon, sausage, toast, bagels, fresh fruit, oatmeal, pastries, yogurt, granola, juice, tea, and coffee). When we checked in, I had mentioned that my husband and I have a 2 year old at home and we finally had a night to ourselves. The lovely supervisor who checked us in, upgraded our room and gave us one with a city view. It was so nice! The room was super clean and the bed and pillows were very comfortable. We will definitely consider this hotel again for the future! (Especially since we are Hiltom Honors Members and get points, score!) read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Our beautiful view! - Hotels Near Me - Chicago, Illinois

This review is for the Manager Reception: Embassy Suites has the best deal in the hotel industry. It is the Manager's Reception. What the Manager's Reception is, is a 2-hour Happy Hour from 5:30-7:30 P.M. With a hotel key, hotel guests have unlimited alcohol beverages at no cost from 5:30-7:30 P.M. plus snacks. The alcohol drinks range from draft Budweiser to Bahama Mamas and Blue Hawaiins (my favorite). All drinks are served by personable bar tenders. And not only are there drinks, there are snacks. My favorite is the tri-color tortilla chips with salsa (served on certain days). I rate the Manager Reception 5 stars. If you are having a bad day, by two hours the Manager's Reception should change your bad day into a great night. read more

The last time I was at this embassy suite was 20 years ago. It is still one of my favorite places to stay. The breakfast food and the afternoon snacks are still pretty good. The breakfast is better than the snacks. The rooms are nice and spacious. Having two TVs is helpful when two people in your party don't agree on what to watch. The bathroom is nice. Everything was clean. The only problem is the elevators. It takes forever to get from one floor to the next. It is a very busy business. Overall, still a very good place to stay for the price tag. Would recommend. Edit: dropping back two stars. I was just in the lobby and was solicited for a vacation package by Hilton. I didn't come here to be solicited. I hate this tactic. read more

Hotel is very outdated, not clean, and lacks sound proof. We couldn't sleep last night because of all the noise the next door family made. In addition, AC wasn't working and room had mold smell in it. read more

Not a fan. There were crumbs under the covers when I got into bed on the first night. My bathtub/shower was literally falling apart and rusty. The restaurant is pretty bad - the tables are dirty and no one clears them between guests. The food comes in take out containers. The "evening reception" snack is old crusty hummus and pita and old crusty veggies and ranch dip. Other than the shower issue, the room on the whole is just very dilapidated. Oh, also, the toilet was clogged and the nastiest stuff was clogging it, and this is how it was when I got there. Grossest experience ever. Also, the hotel itself was kind of dirty/messy - trash in the elevator, etc. Unfortunately, I wouldn't recommend this place. read more

Perfect property for any type of traveler. This all suite hotel offers Free full breakfast and an evening reception inc. 4 alcohol drinks, chips, juice ect. What I Especially liked was the giant snack tray every day with junk food and cokes! They treat Diamond members well here. read more

See all

Pillows SUCK....flat as a pancake. Need to replace mattress on sofa bed. Trying to watch TV to wind down in the evening is watching pixels of breaking up picture. Free breakfast ok...hot food wasn't hot. Thank goodness for Whole Foods across the street. read more

We were very pleased with the hotel... Literally in the middle of an amazing city, close to everything. Room rates were very reasonable. Rooms, view, service, food is excellent. Breakfast was full service! Nightly complimentary drinks and snacks. Phillip the bellman was delightful and helpful. This is a high end hotel for a family friendly price. Definitely recommend! Parking is expensive, but that's not the hotels fault... It does allow in and out access which is lovely. read more

This hotel was terrible honestly. I made a reservation for a room with a king bed. They gave us a room with 2 double beds and the room was overwhelming us with cigarette smell, it was terrible. So I went to ask for a different room which the man at the reception desk was very nice to us and gave us another room. As we walked the hallways there were dirty dishes on the floor outside of rooms even outside of ours. No one picks them up apparently. The room was so dingy and the furniture was literally plastic. I felt so bad for the person who helped us because he was wonderful but we checked out wishing 1 hour of arriving and went to a different hotel. It really is not worth staying in this place. read more

Great location! Only a half mile to the Navy Pier, a short walk to Millennium Park, the river walk and Magnificent Mile. As many people said, it is three elevators to your room from the parking garage, but even with two kids in a stroller, it wasn't bad at all. While made to order breakfast was amazing, it is not stroller friendly. To get into the dinning room or to stand in line for the made to order breakfast you must go down stairs. Housekeeping was very friendly, but they didn't vacuum the room every day which was disappointing since we have a baby that wanted to crawl on the floor. However, they were more than happy to let me vacuum my own room. Of course, the suite was great for our young family. Overall, it was nice and I would definitely stay here again. read more

This embassy's suites was terrible. No WIFI, keys don't work for hours before getting fixed garage keys not working. Customer service was awful I would say stay at another Hilton if you have a choice because this one was awful!! read more

Came here for work and was impressed by how nice the hotel was and very COVID friendly. There were Lysol wipes near the elevators, a small table where food delivery can go, wipes in the suites and and signs where you can o OT eat food from the hotel in the lobby. The remotes were wrapped up and the breakfast which is usually buffet style was offered with options and there were arrows to show you how to leave and arrive the area. Everything was clean and the staff was friendly. read more

Room stunk of marijuana; staff useless Our room reeked of marijuana smoke because the people in the next room were smoking it all night and the entire morning of check-out. We tried calling downstairs but no one at the front desk would ever answer the phone. When we went downstairs to report the situation, we were promised that security would come upstairs. We waited for hours but no one ever came. The next morning when I complained, the manager was too busy to talk to me and had the clerk try to buy me off with a few HHonors points. I was promised a phone call from the manager but have received none. We will not be back. read more

I would stay here again if I needed to because my room was clean but the price would need to be right. Otherwise not my first choice. Pros - 3 sinks in my room. If you wash your hands a lot this will come in handy. - located across the street from Whole Foods - Bellwether restaurant in lobby has amazing buffalo chicken wing egg rolls - cleanliness of room - older gentleman who works at concierge desk is very kind Cons - uncomfortable bed - all noises from other rooms traveled through the AC vents. I could hear conversations so well you'd think the convo's were taking place in my room. - AC temperature doesn't go below 65 and will slowly increase itself to a warmer temp - Weak water pressure - food from room service wasn't edible and server was rude. - Uber drivers can't seem to find this obvious location. Had 4 lost drivers over 3 days for pick ups. Finally gave up and paid 3X the cost for cabs. I had a future stay booked but I cancelled it for a better option. Oh and I should mention the Hilton vacation people. They wander the lobby in hopes you will listen to their sales pitch in exchange for Hilton honors points. Umm, yeah, no - not happening. read more

We chose this location because we like the Hilton brand and the customer satisfaction guarantee that comes with that. Great location! Felt like we were within a 2 mile radius of mostly everything we wanted to do. The Lyft ride from MDW was about 31 minutes ( 9:30am arrival ). Arrived at the hotel knowing that we wanted to have our luggage held while we got our touring started. The 2 elevator system is not something that I personally like, but am used to it because of stays in NYC. The checkin is actually on the 5th floor. The signage must not be adequate because a lot of people seemed lost and confused after arriving in the lobby. Common area decor is just okay. I've seen a lot better in DC, Denver and Seattle. I do like that the elevators going to the rooms have views to the outside and there never seemed to be much of a wait because there were 6 in operation. When we asked about a possible early checkin they quickly tried to upsell us on the room type and the $25 fee. We passed and were told to come back after 12pm...which was not bad. Our first stop of the day was the Navy Pier, which was a .05 mile. Walk east. I have knee issues and this was not a bad walk. We did the architectural boat tour, of which I highly recommend and we at a pizza lunch. The pier area is pretty cool. We were assigned 938 after requesting the best view possible without upgrading. The city view was nice, but we were backed up to the elevators on one side. The noise was not bad, but you could definitely hear it more during the morning breakfast rush. The room was clean, nicely appointed and didn't look to be worn as I've read in previous reviews. Positives: Staff was very helpful Room was comfortable View was nice Whole foods close Evening drinks were nice/ food not so much Fair price Location, location Negatives: They need more seating on first level Need outside seating or benches Common area housekeeping not the best Omelet station cooking was not up to par We would definitely stay here again because of the positives. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Front Entrance. Valet parking entrance is mid block on the side. - Hotels Near Me - Chicago, Illinois

See all

I had some iPad stuff stolen from my room. The carpet was dirty. The breakfast omelet was great.

The only good thing about this hotel is the location. The room was absolutely disgusting and not cleaned at all. There were huge holes and rips in the sheets, the shampoo and conditioner in the shower were completely empty, the bathtub was covered in rust around the drain, there was hair on the floor in the bathroom, grease all over the tables in the bedroom, trash (not in trash bags) sitting on the floor in the hallways, and the walls are very very thin. You can hear EVERYTHING from the surrounding rooms. No conversation you have is private because the people in the rooms next to yours can easily listen in. It also doesn't help that it's very difficult to sleep when all you hear all night is people revving their engines, honking their horns, and plumbing going off every time someone uses a sink or a shower. The lines to check in are insanely long. Even late at night there was a line all the way to the elevators. And to top it all off, there's no safety features at all. There's nothing stopping random people from walking into the hotel and into the room area. You don't have to scan your room key, you can just walk right in. I'm not sure how you're supposed to feel safe when there's no safety features. Even the pathetic excuse of 'security' was nowhere to be seen. Not to mention the fact that if it's raining when you're in the sky lobby, you can get rained on!! There's several spots in the roof that leak. We had to move to several different tables before we found one that allowed us to stay dry. This hotel is by far the worst Hilton I've ever stayed at. They need to work on getting their staff and safety under control. read more

Absolutely the wort experience that I have encountered while staying in a Hotel. I took a trip to Illinois and decided to stay in downtown chicago for two night and experience some of what Chicago has to offer. Everything was good at the beginning. Check in was easy and friendly. Once I got to the room everything's seemed to be clean. I took a later night flight so I arrived to the hotel around midnight. I took a shower and went to bed. In the morning after waking up and thinking I had a good night sleep. I get up and to my surprise I found a joint butt in my bed. I was mortified by the idea that I spent a full night in a bed with this inside. I went downstairs to the main desk and I told them what I found in my bed. They were shocked but not apologetic about this, making it seem that I was the one who was smoking and did this. I told them that I was angry that I found this, and that the staff here would not check for this type of things. I mean come on if we are in the middle of a pandemic and this is not something they are looking or taking care of. There is nothing insuring me that they are following any covid-19 restriction. They front desk apologize and told me they would clean my room. After that I went to collect my complementary breakfast. Although the dinner room is technically " open space" I was shocked that there were a lot of people with no masks and no one even trying to enforce the mark restriction. I grabbed my food and took it to my room. I took my dirty dishes downstairs and I went on with my day. When I got back from my day visiting downtown I came in to the room EXACTLY the way I left it. No one came to clean my room like the receptionist promised they would do. I was mad but I also tried to make excuses for them in my head. I didn't want to go down and complain again. I decided to just go for a walk and try to just calm down and not make a big deal about it. On my way down I saw a poster on the elevator for a complementary drink after 5:30. I got back to the hotel around 6:30pm. I came down to the bar around 7:03pm. When I order my drink I showed the bar tender my card for a complementary drink. He said that they only do completely drinks from 5:30 to 7pm. Ok. Ok at this point I am really mad but I do not want to take my anger to the bartender that had nothing to do with my experience so far. I order a drink and some food cause I was hungry. I sat in the patio I got my drink and I waited for my food to arrived. My food arrived in a to go bag and containers. Ok ok ok, I remember just telling my self "don't worry just finish your food and go back to bed, you are checking out tomorrow, shake it off and go to bed" I asked for my check and I told the bartender if he could take Apple Pay. He said yes. I asked him if he wanted me to go to the bar to pay, he said no I will bring it to you" ok. I waited for a while then he brought me a paper receipt, I reminded him that I was going to pay with apply pay, then he said oh no we only take credit or Debit cars. Ok ok ok, I went up to grab my card and I paid for my food and drinks. Seriously I don't want anything from the hotel. I don't care for refunds. I just want to use this platform to let people know that there are many hotels in Chicago that would give you a better experience. DO NOT COME TO THE Embassy Suites. It's not worth your money or your time. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Joint butt - Hotels Near Me - Chicago, Illinois

See all

I can't say that I had a particularly good stay. I checked in and went to my room to find that it hadn't been readied. The beds weren't made and all of the sheets were in the bathtub. Not a huge deal and these things sometimes happen. I called the front desk and asked that they finish getting the room ready. For whatever reason the front desk didn't understand what I was asking for and sent the head of house keeping up to the room. He showed up and I explained and showed the issue. He told me that he didn't believe that the room was left like that by house keeping. So I guess the implication was that I showed up, stripped the beds, tossed everything in the bath to ..... yeah, I don't know why he thinks I would do that but maybe that is a thing. I did get the room made but not so much as an apology for the state it was in. I'd like to say that was all that was bad about the visit but the hotel also had over flowing garbage cans got pretty gross over my stay. I'd have addressed it with the folks at work there but I'd likely been accused of making that mess as well. read more

See all

Typical embassy suites. It's not the Four Seasons but it's not a motel 8 either. Really big rooms with speration for some privacy when staying with a group. For the quality of the hotel and size of the room, hard to get a better value with their very competitive pricing. Overall enjoyed our stay and would consider visiting again based off bang for your buck. read more

Very poor service and management. The hotel is run like a zoo. My son woke up crying with a backache after sleeping on springs the whole night. Dust everywhere! If you have any allergies would avoid or keep an Epipen handy. It is very unfortunate how the management/service has declined. I am a big fan of other Hilton properties and have had great experiences. But this particular one needs a staff refresh. Everyone from the servers to house staff have been subpar. I don't know if they are overwhelmed or just cannot manage the hotel. Would recommend to stay at another property nearby. read more

Great location awesome happy hour DONNY is the best bartender he is always upbeat and really shows Hilton hospitality by making the guest feel like family Vanessa is a natural working at the front desk I wouldn't change a thing. read more

The location of this hotel was a 10/10. I booked this hotel because it was 5 adults going. The embassy suites accommodates for 5 because it's a suite. We were getting ready for bed and pulled out the bed from the couch and it was wet. The staff helped but were not too happy about it. It took 3 different members of staff to take care of it. We were tired and ready for bed. For the amount of money paid I would expect expedited friendly service and this wasn't the case. read more

HORRIBLE! I was SO beyond disappointed in this hotel! We stayed here for my daughters birthday to be able to view the fireworks and take her to the pool and paid extra for a higher floor corner suite. The room on arrival was not clean! Sheets had def not been changed, and the bathroom sink was dirty & had some hair in it. The bathroom shower was all rusted on the inside. I'm kicking myself now that I did not take photos of all of this. The overall appearance of the room was just old looking, I felt sticky and itchy being in the room it was so gross. One of the other reasons we picked this hotel besides it's proximity to Navy Pier was the pool, because Sable Hotel @navy pier did not have a pool. The pool here was ICE COLD and we were not able to enjoy that. So the entire experience was just horrible. We have a usual hotel we love which is not not near Navy Pier - if I had known how gross this place would be I would've just stayed there and taken a car to Navy Pier. Thankfully we were only there one night. I called the concierge to let them know, they offered me another room on a lower floor, I told them I would call them back with a decision. We picked a higher floor to see fireworks. When I called them back nobody answered. I tried them 3more times and no answer. Horrible! I would never go back here and to be honest hesitant to stay at any ESuites now. If this is how their hotels are ewwww what a waste of our day off for a staycation and money! Never again! Do not bother wasting your money here! Sorry I wish I had photos to show you! read more

Terrible customer service at this location. I was scheduled to check-in yesterday. Upon arriving with my two sons, we noticed Valet parking was closed, contradicting their advertised amenity of valet parking online. This is the reason I chose this hotel over others due to the width of my truck (Raptor R - wider and taller than Raptor) not allowing it to safely navigate tight parking garages and almost 7ft tall (6'8" is their parking garage). After 90 minutes of driving around the hotel looking for outside parking and visiting several other hotels to see if we could use their valet, I decided to call the hotel and explain my situation. They put me on hold and transferred me for another 15 minutes to tell me my only solution was to try and see if my truck would fit in the garage. Huh? Sounds like failing would result in a more awful experience than I was already having. I asked for a refund, which they were looking into only to find I booked through hotels.com and stated I had to contact the booking agent for a refund. This leads me to today, where the booking agent said they couldn't refund it but the hotel could so they contacted the hotel, and the hotel wouldn't refund it because they said their parking garage was open. They are failing to address the false advertising of their valet amenity being available and causing a very unwanted experience while attempting to have a mini get-away with my boys. We ended up driving home after the ballgame and was not the experience we had hoped for on our mini vacation. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Here to help you. - Hotels Near Me - Chicago, Illinois

Omg the worst customer service ever in my life time- cannot even believe they are part of Hilton! Vanessa on the front desk - sooooooo rude and condescending to the extent I felt I m not a human being! I guess she did not like my pretty brown skin.They should fire her as she does not belong in customer service by all means! I wish I should have made a video of her how she treated us! read more

Enjoyed my stay at Embassy. Was able to get a corner suite and views were amazing. Breakfast was great and their happy hour special was a nice incentive, as well. This hotel is located more toward the water so was a bit further from the center of everything but overall had a great and pleasant stay. read more

See all

This Embassy Suites is a great hotel option for those in large groups or families looking for a cheaper downtown location. I wouldn't visit this hotel for a special occasion or romantic getaway with your partner, as it can be rowdy and overrun with children and partiers. All of the rooms open up onto the indoor atrium, so you can see and hear everything; even on the 17th floor, you could hear the rumble of the breakfast crowd and the "ding" of the super-speedy glass elevators (which are not for the vertigo-sufferers). The hotel hosts a happy hour event, which the masses attend for appetizers and free cocktails; it's a nice gesture from the hotel, but not a necessary visit. Breakfast is also free, with a large warm buffet of scrambled eggs, sausage, pancakes, etc. If you have patience, you can also wait in a long line for a customizable omelet. Our rooms were clean and adequate, with a nice separate lounging/hang-out room and kitchenette. I loved the idea of a separate sink in the bedroom area, so that our group did not have to fight over the bathroom the two (2) nights we spent there. Our only poor experience was that our room overwhelmingly smelled like garbage weed both nights, after we returned from dinner (approximately 9:30p-10:00p). It was like an employee or guest was blowing pot smoke directly into our room's vent and our entire suite was saturated with skunkweed smell. When it happened the 2nd night at the exact same time, we brought up a staff member to investigate. He was friendly and tried to assist, although I'm not sure the mystery pot smoker was ever caught. We received a small discount on our hotel bill due to the experience. In spite of "The Mystery of the Pot Smell", we enjoyed the hotel experience overall and the Mile was only a few blocks away. I would recommend this Embassy Suites if you are okay with the caveats listed above. read more

I stayed here during the Polar Vortex of 2019 due to the fact that my apartment was not going to be warm enough for me to sleep during wind chills of -50. Let's start with the layout of the hotel. You enter on the ground level and take an elevator up to registration. The registration area is pretty small and is on the same level as the restaurant and bar (which are pretty large). From there you walk across to another set of elevators, which will take you up to your room. The suites (yes, they are all suites) are very spacious. I had the pleasure of having a standard suite and then upgrading to a corner King suite (which I fell in love with). Lots of room to spread out, work, eat, whatever you choose to do. The bathrooms were spacious with great water pressure and temperature. I had no problems at this hotel. They do offer underground parking (which I used to protect my car), which you can access from a set of elevators on the ground level. It is pricey, so be prepared. read more

I am walking away from Hilton Gold after this stay. This hotel represents how far the Hilton brand has plunged and how low the company has sunk in the treatment of customers. Between my check in on Tuesday and checkout on Sunday no one emptied the trash, replaced the towels (although they took them), or refilled the liquid soaps in the restroom. At over $300 per night, the premier room is a shamble with lining falling off the wall, red rust dripping from the ceiling of the bathrooms when the shower is on, and cobwebbed windows filled with large spiders. The empty ground level with poor signage and no parking support is another reminder that customer service is far, far from the hearts of Hilton. We were delayed by two hours on two consecutive days because housekeeping did not bring the towels after multiple requests. We are canceling our Hawaii Hilton Vacations trip this fall and looking to invest in another vacation plan for our family. This is the last time I will let Hilton disappoint - I have never written a review before, never because I have never been this frustrated or disappointed. I guess we are supposed to be guests and housekeepers at Hilton now. Bring your cleaning tools, towels, and garbage bags for this hotel - you'll need it! read more

See all

Our Stay at Adversity Suites by Hilton, Magnificent Mile, Chicago Our tenth-floor suite was attractive, and laid out nicely for three of us sleeping in its two rooms. It had three sinks, plenty of hot water and good water pressure. The microwave, refrigerator, and coffee maker all worked. The view from the bedroom was pleasant and featured some tall buildings near the hotel. The free breakfast in the morning was generous and delicious. Shortly after we arrived we determined that the door handle on the bathroom in our room was stuck. It wouldn't move, making it impossible to lock the bathroom door (and slightly anxiety-provoking to close it). We reported this promptly but it was never remedied during our five-night stay. Next, we pulled out the sofa bed and made it with the provided blanket, sheets and pillows. It had that dip in the middle that claims your body when you try to sleep on either side - a sign of age of the mattress. Shortly after I laid down on the sofa bed, something coming from the blanket started biting my legs. Was it lice? Bed bugs? Either was bad. We called the front desk and another blanket was delivered to the room, but whomever delivered it failed to remove the contaminated blanket. So I stuck it back into the plastic bag that I had removed it from previously, and put it back into the closet. I finally was able to go to sleep. Re: sofa bed sleeping, it's important to note that there is no door separating the living area from the rest of the suite. This means that if you are sleeping on the sofa bed, every time anyone gets up to go to the bathroom and turns on the light before shutting the door, there is going to be light shining in your face. Just a heads up on that. This could be easily remedied with an eye mask, which is always a good thing to have when traveling. Daily housekeeping is only provided upon request at this hotel. We didn't need the room cleaned every day, but we did request fresh towels after two days, an emptying of trash, and removal of the contaminated blanket. When housekeeping didn't arrive, we went downstairs and talked to the front desk about it. After that housekeeping apparently did arrive while we were out. They took out the trash and left fresh towels. They also folded up the sofa bed (why?) and somehow also deactivated all of our room keys, while also forgetting to take the blanket. The line at the desk to get new keys was about half an hour long. (Why does a hotel with 500 rooms have only two people working the front desk?) We were not amused because all of us had evening plans after a full day of sightseeing, and we were hoping to get a nap before having to leave again for the evening. The key debacle robbed us of the nap, as we had to wait for security to fix our key situation after waiting at the desk to report it. Fortunately this hotel has spirits to soothe spirits stressed by homesteading parasites and getting locked out of a room for which we paid about $300 a night. The hotel's two bartenders are both excellent: when we discovered that the free wine offered at happy hour was terrible (stay away from it, really), they suggested an upgrade that was quite drinkable. You can tell that the lobby/bar/breakfast area used to be very attractive, before the fabric (leather? pleather?) started flaking on some of the club chairs. In addition to the club chairs, heavy, uncomfortable metal chairs were placed around the dining tables. We tried our best during our stay to avoid sitting in them. We also tried to avoid drinking the complimentary morning coffee offered with breakfast, though we caved on this resolution more than once. The coffee was bland. Whole Foods has coffee across the street that is much better. Starbucks also has several locations nearby. Ironically, the hotel's coffee cups read "Seattle's Best". If that's really true, I feel bad for you, Seattle. Why would an expensive hotel offer terrible house wine and mediocre coffee? It just didn't make sense. The penultimate day of our stay was very eventful as the toilet started to leak rusty liquid from the bottom. This quickly got the attention of housekeeping, who brought us extra towels to stem the tide, and also the hotel engineer, who apologized that he had to attend first to a more major leak on another floor. In addition to wading in "Lake Bathroom", we had hoped to try out the hotel pool that day. After being closed for several hours for maintenance, it finally opened and was almost immediately filled with children. I took one look at the shrieking multitude and went back up to the room. We do realize this is a tale of first-world problems, at a relatively expensive hotel that is out of economic reach of many people. We did feed dinner to a homeless man in a park nearby, and of course that's not enough. It's a privilege to be able to travel at all. read more

Ruined thanksgiving All I wanted was rooms next to each other for our family. Had to wait 30 minutes said I need to call corporate and may I take a photo of your name tag without your face, she says NO very rudely. Couldn't really understand Rasha, as she was rude and her questions didn't Align to task. I asked her for clarification she begins to break down all of the rules.I think there were some racial micro aggression. The bathroom was disgusting the rooms we missed our thanksgiving family activity and movie. Thanks Hilton for ruining our thanksgiving read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Bathroom in room 706 - Hotels Near Me - Chicago, Illinois

See all

The good and very bad. So while Chicago governor is really to blame for the vax mandate, it was Hilton's decision to give out colored brackets for visitors according to their vax status. Color green go meant you could eat breakfast like a normal person. Red meant you had to take your food to your room like a child being punished. Regardless of your opinion of the vaccine mandates, no business should discriminate or segregate individuals based on their vaccination status. I've never been asked if I have a chickenpox or measles vaccine in order to eat at a restaurant in a hotel in which I've paid to stay and dine. I paid like everyone else and was not allowed to eat my food in public. This mandate has gone too far which is sad because as of today, one day later, the mandate in Chicago has been lifted. No longer new laws which protect individuals from discrimination are what leads businesses to make non-discrimination decisions. Hilton has decided to follow man-made mandates that come and go as man pleases. I did however dine at local restaurants across the city even when I told them I was from out of town and not vaccinated. Those businesses chose to honor the state and federal laws against discrimination. When people have fought for so long against discrimination how in the world has help me fallen off the hill so quickly. The hotel room is in need of some maintenance and better cleaning. I was unable to use the bathtub as there was no plugs. I had to call for a plugged up sink and the kitchen sink was leaking. Now what I did like was the evening staff, women with short pretty blonde hair, who was friendly even when she informed me of the mandate and handed me the red bracelet which I threw in the trash. read more

Update: Rooms here are big, they're suites with a living room separated from the bedroom You get a comfortable sofa that turns into a bed, a desk for work if you're in a work trip and a flat screen TV in the living room. There's a counter with microwave, a sink and a mini fridge, and of course a coffee maker. The rooms are big and you get an other flat screen TV. The bathroom it's outside of the bedroom which is convenient for when someone is staying at the sofabed in the living room. read more

room 727 is 100% haunted. I am not kidding. My roommates and I were terrorized over our 3 night stay. Stay here if you want to sleep with a ghostie otherwise good I guess the doorman deserves a raise read more

Avoid this hotel. Terrible facility. Needs updated badly. Dark colors from the 70's and 80's. Happy hour food was chips and pita bread. Breakfast was inedible. So disappointed after other stays at Embassy facilities. Cleanliness is not a priority. Never repaired security lock on room door even after we took it down to the manager. Toilet ran the whole stay and never repaired. Management never responded to our concerns. Loud noises outside and inside. Camping would have been a better option. read more

I stayed at the Embassy Suites Downtown Magnificent Mile in November 2018, and found the hotel to be OK, but nothing special. The hotel is located in downtown Chicago about 1/2 mile from the Navy Pier, and close to lots of restaurants and shops. The hotel was modern and had a minimalist feel to it. It has 17 floors. Attached to the hotel is the restaurant Bellwether. There is no resort fee, but the park is $46 per day to self park, and $65 for valet parking. The staff were all friendly. Getting from the parking to your room is a bit of an adventure, especially if you have luggage. After your park your car you have to juggle you luggage to open the doors, and take the elevators to the ground level where you'll find more doors to negotiate. Once you get to the ground level and make it past the doors you have to take another elevator to the lobby level. Once you get your room key you have to take another set of elevators to get to your room. If you let elevators, you'll love this hotel. The hotel has a gift shop, a jewelry shop, gym, and a small pool, but NO jacuzzi. If you are an Honors member you'll also get free WIFI, which had a medium strength. The gym is small and is 24 hours, and it has 7 Life Fitness cardio machines and a dumbbell rack. There is also a free breakfast and a Manager's Reception from 5:30pm - 7:30pm. The Manager's Reception is located in the lobby at the actual bar. When you check in they give you a "cheesy" punch card good for 4 drinks. The drinks you good. The free snacks were really bad. They had cold pretzel bites, and some sort of shredded congealed cheese that was supposed to be nachos, yuck! The room was surprisingly small. At other hotels I would have called the room medium in size, but for Embassy Suites hotels the room was definitely the smallest I have experience. The room was clean and well maintained. The living room had a desk and chairs, sofa sleeper, large TV with lots of cable channels and numerous free HBO channels. There is also a frig, microwave, Keurig coffee maker, wet bar, safe, lots of closet and drawer space. The bedroom has a medium size flat screen TV with lots of channels and free HBO channels. There is a sink in the room also. The pillows were very comfortable, the bed was a little stiff. The bathroom was small, with the toilet, shower/tub, and sink all in one room. There was a blow-dryer, and it was starting to show need for a little better maintenance. Overall not a bad hotel, but nothing special. Next time I would probably look for a different hotel in the same area. read more

See all

Really the rating is more 3.5, but - for the money and the location this hotel wasn't bad. We could walk anywhere we wanted within 15 min of the hotel, the room was clean, and the bed was comfortable. The hit-or-miss items: they offer an evening reception with two free drinks - but the drinks are mostly mixers and little liquor (so get beer or wine instead), their breakfast is typical hotel buffet fair but bland, and there was the strong stench of weed on our corner of the floor that no one seemed to care about. Walls are pretty thin so you hear neighbors easily, but I will give them props for addressing our noise complaint for our neighbors who had been screaming/fighting and crying for over an hour up until 11:30pm -- they sent security up to talk to them which did kind of get them to quiet down, at least enough to sleep. read more