Great plumbing support. Mike was communicative and explained why they were doing the things they…read morewere. He even made sure placement of a drain was ok based on comments I said earlier.

Terrible! Stay away from this company!! On May 2,2022, I had a scheduled a/c checkup, which was…read morepart of my yearly a/c and heating coverage agreement. They canceled the appointment because it was drizzling outside. Jessica, who contacted me to cancel the appointment told me that someone would get in touch with me within 2-3 days. So, someone should have called to reschedule by May 5. This never happened!! On May 8, I reached out on their company website without any response. On May 9, 2022, I called and got transferred to their answering service. Again, there was no call back! I did the same outreach the next day and Wednesday May 11,2022. I had also written an email to the owner , Mike on May 10,2022. There were a total of 5 outreach attempts without a response, only leaving my cell number for them to call back. Finally, I was fed up with their lack of responsiveness to my calls and e-mails. When I left my third phone message today with their answering service, I told the receptionist that if I didn't get a call back today that I would be writing a negative review and I would be taking them to small claims court to get half of my contract money ( $543 ) returned to me. Only today did I finally get a call back from the owner Mike. He was nasty, when he should have been apologetic to me. He told me that he's dropping me as a customer. He said he was going to come to my home , which I took as an implied threat to me and my family. He also lied to me and told me that he contacted me 5 times. This is a blatant lie as I just spent the last few hours checking my phone records for my mobile phone and landline. He only called back after I threatened to take him to court for breach of contract, which seemed to be what he was doing by avoiding calling me back and providing the services that I paid for in my yearly contract. I strongly urge anyone considering doing business with this company to seek another alternative. He is a nasty owner and can not be trusted. It is virtually impossible to reach anyone by phone and they certainly don't value their customers. I told him that I would give home 3 days from today to return half of my contract money. I don't expect that he will do this. So, I will likely be seeing him court in the near future!! I'd like to give ZERO stars, but apparently I can't do it !!

I got a call from them offering free top to bottom chimney inspecting and discounted cleaning at…read moresame time if I wanted it. I already had already done some temporary sealing year before myself and new it was going to need more repairs so I agreed to free inspection and free estimate. I am handy and had done some cement work before and put fireplace insert with 9 foot stainless steel pipe in myself years ago. I considered doing needed stainless steel in main flue with cap myself but am getting older and was not looking forward to it. They gave me good price for repair . I Googled parts and service prices and found not worth doing it myself. Technicians were very nice and explained and showed me what was needed and why. I had repairs done and am very happy with work done at a great price. Thank you for great service

I can't say enough good things about this company . I had smoke coming back into my home and they…read morecame figured out the problem and repaired my chimney. They were polite and professional. They came ruing with Ppe. I would recommend them for all your chimney needs.

This really is a Great company! My a/c stopped working a few…read moredays ago. I needed a new central air conditioning system. I called Ryan Anthony and their response was amazing! The crew they sent to my house were AWESOME!! Thanks to Joe,Ben,Nick,Mike and Tom!! They were prompt, incredibly neat and Extremely Professional! They did a Great job and also did Really great work!! I highly recommend this company for any Heating or Cooling issues!!

Their technicians do great work though this company had a severe lack of communication and they…read moresent me to collections. I will break it down. 11/2024 the came and replaced a transformer on a buzzing heating unit of which I paid $150 for them to come and evaluate earlier. No bill was issue and I was asked to call the office. The same day they confirmed this fee would be applied to the invoice via phone. An invoice was never received so I figured there was no bill. The transformer is $100 online. I contracted with them to do further work for roughly $2,300. Bill was paid the same day. 3/2025 they issued a bill for $430 for 15 minutes of work. Ok but they did not remove the $150 evaluation fee they charge to just come out though they said they would. I responded immediately to the email asking why it took so long for them to invoice and to remove the $150 as the office promised. No response was received. 4/2025 they sent me to collections for this bill. The company is unprofessional in their communication and I would not recommend them though they did decent work. All they had to do was email back or call regarding the invoice.

Very Knowledgable They fixed my problem quickly…read moreI now have a real big commercial job they are doing for me next month

They said they where going to show up and never did, I called them back and they said I had to…read morespeak with the other guy and he gave me his # I tried calling him and no one answered, so I called the other guy back and he never answered again, stay away definitely unreliable.

I had an excellent experience with Aaron's AC and would highly recommend them! I had high…read moreexpectations going in, and they exceeded them. From the initial service call through the follow-up, everyone was professional, responsive and extremely helpful. We were dealing with an unexpected A/C failure that appeared to be related to recent lightning and storm activity in the area. The technician (and team) took the time to explain what he was seeing, discussed the likely cause with us, and helped us understand our options. Our particular unit is no longer manufactured and replacement parts can be difficult to find. Rather than simply recommending that we replace the entire system, Aaron's AC took the time to locate a compatible condenser that would work with our existing equipment. That effort allowed us to address the problem without having to undertake a much more extensive and costly full-system replacement. Once the solution was identified, the team handled everything extremely quickly and professionally. I especially appreciated their communication, resourcefulness and willingness to find the right solution for us rather than simply the easiest one. It is refreshing to deal with a company that is responsive, knowledgeable and genuinely focused on taking care of the customer. They exceeded already high expectations, and I would not hesitate to use Aaron's AC again! Thank you John, Rob, Sue and Hunter!

This business is a piece of shit they installed a extremely faulty thermostat in my townhouse I…read moredidn't pick the thermostat as I'm not the original homeowner. I have the thermostat set at 69 and when it is bitter cold it shows that the temperature in the room is 60 degrees or 62. This company knows these particular thermostats have this issue as many customers with this particular one have complained. And guess what this company says there's NOTHING THEY CAN DO ABOUT IT.

I can't say enough about this company. My furnace died on me earlier this month, and I was getting…read moreestimates from a whole source of other competitors. I was not impressed with the other individuals that came and gave me estimates. These guys were able to get me a new furnace and get it installed in a little over a week that also happened to be right before it really got cold. The employees were at my house for two days installing the unit and a humidifier. Throughout that time they were very respectful of my home. They placed tarps down from the front door to the basement. They kept me informed of the progress as the install was happening. I can not recommend them enough.

I have used 5 Star Mechanical for several years, and they used to be responsive, thorough, and easy…read moreto deal with. Apparently, at some point, that version of the company quietly left the building. In early June, I had them out for an ongoing air-pressure/airflow issue. The technician looked at the system and told me someone would get back to me with options to correct it. While he was there, he also fixed a loose thermostat wire and recommended that I sign up for their service agreement, which supposedly included preferred scheduling and service. That sounded reasonable, so I signed up. It is now late August. I am still waiting for the magical follow-up call. Over the past several months, I have called repeatedly. The woman who answers the phone tells me, every single time, that she needs to speak with Tommy and that Tommy will call me back. Tommy has now been "calling me back" for several months. At this point, I can only assume his phone requires a replacement part that is also waiting on a callback from Tommy. After enough unanswered calls, I finally asked for a refund on the service agreement. After all, the entire reason I bought it was because I was told it would provide preferred service. Apparently, "preferred service" at 5 Star Mechanical means you are preferred to the customers whose calls they ignore even longer. I was then informed that the service agreement is basically non-refundable. Fantastic. So to recap: they encouraged me to purchase a service agreement promising better access and preferred scheduling, failed to follow up on the problem they already came out to inspect, ignored months of phone calls, repeatedly promised callbacks that never happened, and then told me I cannot get my money back. At this point, I'd get more value out of wiping my ass with the service agreement, which may actually be its most practical use Had they simply told me in June, "We have no intention of getting back to you," I could have called another HVAC company and saved myself an entire summer of chasing them. Instead, I kept giving them the benefit of the doubt because I had been a customer for years and because I had literally paid for a service agreement that was supposed to make this process easier. Lesson learned. I don't expect a company to drop everything the moment I call. I do expect that after five calls over several months, returning one of them shouldn't require an act of Congress This is not one missed call or one scheduling mistake. This has been months of being brushed off while holding a paid service agreement that appears to guarantee absolutely nothing. 5 Star Mechanical used to be a company I recommended. Based on my experience this summer, I would now recommend keeping your credit card in your wallet until you have a very clear understanding of what their "preferred service" actually gets you.

County Chimney of Westchester rebuilt my chimney last summer and installed a new chimney liner…read more They did an excellent job at a fair price. It was a pleasure to work with them. Catherine was the lady in charge. My chimney has been working very well this winter. I highly recommend them.

Edith and her staff did an excellent job at cleaning my chimney and Maki g some repairs. The price…read morewas fair and the quality of the job was on point. I will use them again.

cover all solutions did a big project on my building 4 years ago. $447650.00 to be exact. Called…read morethem today for a new estimate on different roof project and the office rep karen told me they could be here on Dec. 8 to start the work. I told her I needed and estimate first. She said she would get back to me. Well she did and told me it would be a $500.00 charge to come and look at the job. meanwhile we still have another year left on our warranty which included Cover All coming back to inspect the roof yearly and I have seen them once since 2017. This is the way you treat a Half A Million Dollar Customer. I asked to speak to Vinny directly and have heard nothing. Way to go Cover All Solutions. Would not recommend them.

I recently had a new roof done by this company and we're really happy with the final product. I…read moredealt directly with the owner of the company and he gave us so many options and I feel we definitely got a great price. The roof looks great and the cleanup was immaculate. We would definitely recommend this company.