We started off on a rough note because my appointment was rescheduled multiple times on the same…read moreday, which was frustrating. I was very close to canceling and gave them a clear ultimatum that if they did not make the next day's appointment, I would walk away. To their credit, they showed up the very next day and they were on time. Two technicians arrived and immediately got to work. One was on the roof while the other worked in the basement, and it was clear they knew exactly what they were doing. They also explained that this is a family owned business, with multiple family members working together on the same jobs, which really showed in how coordinated and invested they were in the work. The scope of work involved installing a stainless steel chimney liner designed to properly vent double gas appliances, upgrading existing connections for safety and code compliance, installing two double tee connections, and finishing everything with a stainless steel top plate and rain cap. They also handled flashing and waterproofing by installing aluminum flashing with ice shield underlayment, carefully removing shingles as needed, and waterproofing the exterior of the chimney to prevent future moisture issues. What stood out most was their professionalism and communication. They explained each step clearly, answered questions without rushing, and made sure I understood why certain upgrades were necessary. The workmanship looks excellent and very clean, especially considering the complexity of the job. Despite the rocky start, they ultimately delivered quality work and followed through when it mattered. The finished product looks great and gives me confidence that the system is safe and properly done.

I normally do food establishment reviews. Well to start off I seen Chimney Solutions ad on…read morefacebook. I decided to get a quote because my chimney was missing a lot of mortar between the bricks. The owner Ricardo Castillo came to inspect it. He's very professional from arriving on time to giving the quote. I'm very happy with their work ethics from protecting my property as well as my neighbors ( putting up tarps to make a tent over the chimney) the work is complete and I'm very happy from the start to finish of the job. The price was very reasonable as well. I highly recommend Chimney Solutions !!

Made appointment & was pleasantly impressed with Anthony and Steve, that they explained the…read moreoperation of the chimney and how mine broke down, and what will need to be done to get it operational again. The pricing was Great, and Steve & Cliff as the mechanics explained what they would be doing and why. They really put the extra effort into making my problems get resolved and taken care of. Their professionalism was the Greatest. I highly recommend this company as the top company on Long Island. I had issues with explaining to other companies about my findings in the clean out pit, but Anthony and Steve made me fill at ease as to taken care of the problems. Thanks again Anthony, Steve, and Cliff for the Great service.

Anthony and his team were great. Highly communicative and responsive, and got the job done quickly…read morewhile respecting my home.

Couldn't be happier from start to finish , between setting up my free quote/estimate , to the day…read moreof the work this past Thursday, I had a New Roof and chimney rebuild at a new home we purchased , I highly recommend , the crew showed up promptly and very professional and the price was reasonable and the crew and office staff were super friendly!! The crew also left my property immaculate after they ripped the old roof , thank you sunrise !! will definitely recommend and use this company on future purchases !!

I can't say how their work is because it never happened. I…read moregot a written estimate and we even revised it. I gave my deposit and then was called several weeks later and said they could not do the job for that amount due to the rise in prices during COVID. The prices had already gone up when I was given the estimate, so I didn't understand why the sudden change. I think they realized that the estimate was on the low side. They will be sending me back my deposit, putting it in the mail tomorrow morning. I just don't think this is good business. And even if they came back and said they would do the job for the original estimate I still would not go with this company. All comments are welcome. Eddie the guy that gave me the estimate called me this morning and apologized for the mistake. Due to the COVID issues, which is like Eddie said is no ones fault everything has gone up tremendously. Even though I have never had work done by this company, I am giving it 5 stars for the Honesty. Another reason why I changed my star rating was because of customer service on the part of Eddie. It was very nice for him to take the time out to call me, and that did mean a lot. I'm just disappointed because at this point I have to put my work off till the spring.

We haven't been able to use our fireplace since Ace worked on it and installed a fan about 2 years…read moreago. $6k + and what was a perfectly well running fireplace is now unusable. The only reason I brought them in was to clean and make sure it was working properly. I've been told by others who have since tried to help us get it working that we probably need to remove the fan that they convinced us we needed. And charged us so much for. Even if the fan did work (which it doesn't - smoke billows into the living room -- NEVER did that before Ace came) the fan sounds like an engine on an airplane, which takes away any chance of enjoying a fire. I should have written this ages ago, but I was hoping we would figure out a way to make it work. If you have an older house, PLEASE find a company that knows what they are doing. We are SO frustrated with not being able to enjoy our beautiful fireplace.

The fellows called to politely ask if they were able to come by earlier than expected. They were…read morevery professional & thorough. They made some recommendations to take care of updating the chimney. It was a very good experience and we will call this company for future chimney needs.

I get calls repeatedly from this business despite asking for discontinuing their contact. Similar…read moreto other posts, another service completely disagreed with their recommendations and physically showed me what needed and didn't need to get fixed/cleaned.

We had scheduled to do an annual chimney clean, and as it turned out, we needed a liner. This…read moredidn't come as a surprise to me because I could smell the creosote throughout the house. The technician was incredibly knowledgeable, and even though he came on a Saturday at 3:30 PM he told me he could have the job done Sunday morning at 9 AM. Just as he said, they arrived Sunday morning and put the liner in. He told me the smell would go away, which I was very dubious about. However, he was correct. My home does not smell like creosote anymore. I saw this company had a lot of negative reviews and I just want you to know that they did right by me. Not everybody has a bad experience. I was given a fair price for something that was absolutely necessary. I would definitely recommend them.

We recently moved into our new home, which has a fireplace and since we have no previous fireplace…read moreexperience, we decided to get the chimney swept prior to firing up the fireplace. Chris and George arrived on time and methodically cleaned ash from the fireplace and swept the chimney. They were very courageous and professional. Chris took his time and walked me through all components relative to my fireplace(vents, damper etc.). I am a happy customer!! Thanks!!

I needed my chimney looked at quickly and was able to get someone from Fred's to come the next day…read morefor a quote and repair the same day- very happy with the service and quality of the work- everything went smoothly and hopefully my chimney is set for a long time now. highly recommend these guys!

Our chimney was absorbing water and dumping it into our basement. Hermin and Rob were great about…read moreexplaining what needed to be changed to stop that, and how to reduce the risks that prior contractors had introduced. It was a big job but they got it done!

Rob and his team are amazing! Friendly, professional and skilled. They were the only company that…read moreknew how to hook up the smart fireplace remote. They also did an amazing job cleaning and servicing our fireplace. They also gave us tutorial on our fireplace. Highly recommend!