Great plumbing support. Mike was communicative and explained why they were doing the things they…read morewere. He even made sure placement of a drain was ok based on comments I said earlier.

Terrible! Stay away from this company!! On May 2,2022, I had a scheduled a/c checkup, which was…read morepart of my yearly a/c and heating coverage agreement. They canceled the appointment because it was drizzling outside. Jessica, who contacted me to cancel the appointment told me that someone would get in touch with me within 2-3 days. So, someone should have called to reschedule by May 5. This never happened!! On May 8, I reached out on their company website without any response. On May 9, 2022, I called and got transferred to their answering service. Again, there was no call back! I did the same outreach the next day and Wednesday May 11,2022. I had also written an email to the owner , Mike on May 10,2022. There were a total of 5 outreach attempts without a response, only leaving my cell number for them to call back. Finally, I was fed up with their lack of responsiveness to my calls and e-mails. When I left my third phone message today with their answering service, I told the receptionist that if I didn't get a call back today that I would be writing a negative review and I would be taking them to small claims court to get half of my contract money ( $543 ) returned to me. Only today did I finally get a call back from the owner Mike. He was nasty, when he should have been apologetic to me. He told me that he's dropping me as a customer. He said he was going to come to my home , which I took as an implied threat to me and my family. He also lied to me and told me that he contacted me 5 times. This is a blatant lie as I just spent the last few hours checking my phone records for my mobile phone and landline. He only called back after I threatened to take him to court for breach of contract, which seemed to be what he was doing by avoiding calling me back and providing the services that I paid for in my yearly contract. I strongly urge anyone considering doing business with this company to seek another alternative. He is a nasty owner and can not be trusted. It is virtually impossible to reach anyone by phone and they certainly don't value their customers. I told him that I would give home 3 days from today to return half of my contract money. I don't expect that he will do this. So, I will likely be seeing him court in the near future!! I'd like to give ZERO stars, but apparently I can't do it !!

We had a construction defect with our shower that caused it to constantly break. Because our shower…read morefixtures were not from a common manufacturer, several plumbing services either stopped communicating, or took a fee for a house call but were unable to fix it. Robert at VR was our hero - he took photos and tried to identify our parts with his vendors. When we finally had the manufacturer's information, he reached out directly to source and install the replacement parts. Through the whole process he was responsive and courteous. We could not be more grateful for his tenacity and professionalism.

I called VR piping and heating to redo my bathroom and convert it from a single powder room bath to…read morea full bath. The material and install of everything was done seamlessly. Rob came provided an estimate and then explained the job process as he added the shower. Everything was done to exactly I envisioned. He was affordable and reliable and answered all my questions. Rob also connected me with tile guy who worked with him as well on install and finishing the project. I am definitely using him again for my other bathroom.

I have used this company before, years ago when I had a pipe burst in the winter. I just had…read moreworkers in the house doing other work and they hit the baseboard pipe in my living room and water started pouring out and I called them immediately. Tina answered and was so wonderful, she got Dan to come out within the hour and he knew exactly what to do. I have older industrial baseboards that they really don't make anymore so it was a difficult situation to rectify but he did it. No more leaks, he turned on the heat etc to make sure nothing was happening and I could not be happier. I would recommend this company to everyone. They are really an old school company that cares about the customer!!

Beware! This company siliconed my toliet. I looked up that this is wrong to do. Avoid companies…read moredoing shortcuts.

Absolutely terrible experience with Franco Belli Plumbing. I called them to service my water…read moreheater, and the technician was at my home for less than five minutes before refusing to perform the work, stating that my unit was not serviceable by their company due to missing parts. No repairs were done, no meaningful diagnosis was provided, yet I was billed $280.35 for "one hour of service." Moreover, this is something they could have easily asked me to check prior to coming over. At no point before the visit was I informed of a mandatory one-hour minimum charge. Only after the technician declined to perform the job was I handed paperwork with that language buried above the signature line. This is a classic bait-and-switch, no disclosure up front, refusal to provide the service, and then a hefty bill.

I had a really good experience with James (with the read hair) from Franco Belli. Our kithen sink…read morewas a mess with a sudden major clogging situation that we would unclog then it would back up and overflow again making mess. James was incredible. He came in ready to assess the situation with barely 12 hours notice (emergency request from us), calmly took control of the situation by politely asking key questions and getting the info he needed to make sure he could take care of it later in the day (after he returned from his regularly scheduled client for that morning). When he came back, he got to work on the sink, answering any questions I had explaining the infrastructure etc helping me understand what was going on. Super friendly, engaging, and knowledeable. Ask for him next time, you'll be happy.

I love these guys. They always come fast and always professional and knowledgeable. Their prices…read moreare fair and they don't over charge. I've used them for at least 10 years. I hope to keep using them well into the future!

Two separate issues threatened to leave our condominium without heat through this cold snap. These…read moreguys were professional and did a great job, but much more than that, they worked tirelessly to find a required part and made the extra effort to ensure we had it fitted, same day. There is no question who will be calling next time we need plumbing repairs.

We highly recommend Tim for all your plumbing needs…read more We had several issues with plumbing in our home. We called up Tim and spoke to him right away. He quickly scheduled an appointment to come to our home and assess the problem. He told us it was likely our water heater, which was very old and had never been drained. He also told us we needed to install a p-trap on the line out from the washer to prevent odors from getting back into the washer. He quoted us a price, and when we compared his quote to others, he was right in line with everyone else. The water heater we had was something of a custom design, but he was able to find a replacement of the same brand and design and have it installed within a couple weeks after we first called him. He did great work, and it was all done very quickly, but what was even better is what happened after. The next day, the line from our washer started leaking. When Tim installed the p-trap, he had to bend the plastic hose that was already there into place to fit on the p-trap. This caused a small crack in it. He came back immediately, identified the problem, then went out and bought a new hose, came back and replaced the whole thing, all free of charge. That is service you cannot put a price on. You can bet the next time we need plumbing work done, our first call will be to Tim.

Very happy to choose this company!! I had an outdoor faucet that needed to be drained before the…read morewater froze in the pipes and replaced , I called and they came to my home the next day. I have to say that Tim knew what needed to be done which could have caused damage to my home if I didnt find a plumber. He knew exactly what to do!! he added a stainless steel faucet and drained the backed up water before this froze my pipes. Very Affordable prices. I am very happy with service. would definitely use again. I give it a 5 Star rating!!! Very pleased with the work!

Hector was great. He retiled my bathroom wall and because the original tiles weren't manufactured…read moreanymore, with their weathered edge look, Hector hand cut each tile to mimic the old ones. He was a perfectionist who fixed errors made by previous plumber. He did a great job explaining the complicated fan and light system he installed. From atop a ladder, he carefully hung a hundred crystals from a chandelier. He also left the place cleaner than when he came. What a great job. Arrived on time, did the work quickly, and supplied his own materials. He was great at communicating, too.

Hector and his team does incredible work. They are experts in electrical and plumbing and all…read moregeneral contracting. He will diagnose issues promptly and make sure you are comfortable with the proposal. He is very responsive and transparent and has amazing customer service. He went above and beyond for us and we are lucky that he was available when he was. If you have any issues and need flooring or anything done contact Hector without hesitation! We will be calling him for any renovations and restorations going forward.

Their technicians do great work though this company had a severe lack of communication and they…read moresent me to collections. I will break it down. 11/2024 the came and replaced a transformer on a buzzing heating unit of which I paid $150 for them to come and evaluate earlier. No bill was issue and I was asked to call the office. The same day they confirmed this fee would be applied to the invoice via phone. An invoice was never received so I figured there was no bill. The transformer is $100 online. I contracted with them to do further work for roughly $2,300. Bill was paid the same day. 3/2025 they issued a bill for $430 for 15 minutes of work. Ok but they did not remove the $150 evaluation fee they charge to just come out though they said they would. I responded immediately to the email asking why it took so long for them to invoice and to remove the $150 as the office promised. No response was received. 4/2025 they sent me to collections for this bill. The company is unprofessional in their communication and I would not recommend them though they did decent work. All they had to do was email back or call regarding the invoice.

Since this is an important decision, I'm going to spend more time on this than a restaurant review…read more I had a Fujitsu mini-split heat pump system installed and 3 heads to replace in-wall air conditioners. Pre-Agreement: 3/5: Ryan came to my house promptly after inquiring and gave me the basics. He took some photos and measurements . I received a quote about a day later. I never saw anything showing that calculations were done to size the unit properly. Perhaps his experience can answer that question quickly but be aware. For a while, there was a good amount of conversation with questions and answers. About a week later, I stopped by their office at Ryan's request and looked at their system. I had some questions that never got answered. For example, I was looking to see if they sold models that were more SEER efficient. I told them multiple times that I wanted to be able to control the system with my phone, but they did not quote me the units that had the WIFI module built in, nor did they order me the Wi-Fi units. I still don't' have them as of this writing. Preparation & Scheduling: 2/5: I called their office about 2 weeks after I first made contact, I committed, and Let Sue know what date I wanted. I was specific because I was trying to schedule enough time between two business trips to get everything done. About a week before the date, their office called me and confirmed the wrong date. This caused me a delay and made it more difficult to get the follow up items done on my side (Painting etc.) They did try to correct this and split the install over 2 days. They were really no help at all at organizing rebates. They should have someone in the office organizing this for their customers. They didn't seem to have a good understanding on the rebates from the electric company and tax credits. They recommended two people: Keith did the construction, spackling and siding repair and was priced right and a good worker. Sean was their recommended electrician who was totally overpriced. He basically had to run a cable about 40 feet in the unfurnished part of my basement and pop a hole outside to mount the box. He charged $950 for an hour of work. Installation: 5/5: Installation took two days. The team arrived on time and worked hard. I didn't even see them take a lunch. They were neat and organized. You could tell they knew what they were doing and had a plan. I received a basic orientation on how to use the system. Post Installation & Follow-Up: 2/5: There was no follow up call to see how the system was working or to give me an update on the WIFI adapters which they told me were back ordered. Operation: 4/5 - After about a month, the system is working very well. It's cooling my space. It is whisper quiet. Often, I cannot even hear it at all. It's annoying not having the ability to set schedules because I don't have the Wi-Fi module. Service: Unknown yet. I have not had an issue. I never received a formal service agreement. They just told me rather informally that it's 5 years labor. They are an elite Fujitsu dealer so it's 12 years warranty on the parts. Value: 3/5: The system that they quoted me was for a SEER rating between 18.2 - 20.0 for cooling and 8.3-9.2 for heating. I would have spent more money for a more efficient system, but I could not get them to engage. Overall: 4/5: The system is running well and a great install. If they ever call me about the Wi-Fi adapter perhaps I'll adjust the rating. The company is promising but could use some improvements: When I visited their office, I saw they had the book Raving Fans by Ken Blanchard. A fine book that is a guide to wowing customers by giving them what they need and more. The company should aspire further to its tenants by ensuring they are wowing customers at the end of a job like the book prescribes. SPECIAL NOTE: The owner of the company called me after reading my review concerned with the original 3 star rating. We had a good conversation and he took some of my feedback constructively. This is a great sign that the company is serious about the feedback from the customers. I have made some adjustments to this review to reflect that conversation and added a star to the review. Thank you Ryan.