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    Embroidery Factory

    5.0 (66 reviews)
    Closed 10:00 am - 5:00 pm

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    Denise J.

    Being from San Diego, we didn't know where to turn for the vision my son had for his Sac State stole. Embroidery Factory made it come to life. He loves it!

    The picture doesn't do it justice. The colors are vibrant and the high thread count is beautiful. So pretty on the navy panel.
    Jaime C.

    Sooooo happy I found this place on YELP!! I needed a few bags embroidered for gifts for a trip. I called and spoke to Bill who was delightful. He gave me an estimated cost per bag and approximate timeframe on completion. When I dropped off the bags I met his wife, Jenny who does the embroidery. She took the time to make sure the size, positioning and color were what I was looking for. She printed a sample size until we got it just right. She took detailed notes and was very patient and sweet. The bags were done a couple days early. She laced each bag out for me to inspect and made sure I was happy with the final product. They turned out beautifully! The thread count was high and offered a nice design. Note: - They are a home business. You'll be driving to their house. - They do not take credit cards. I paid with cash, not sure if they take check. I will definitely come back for anything I need embroidered!

    Graduation Stoll

    Nina was very kind and allowed me to be as specific as I wanted with my request! Fast response time as well as she was super easy to contact throughout my order process. Fast turn around, only waited a few days, I would absolutely come again!

    Marco C.

    Bill and jennifer thank you again for amazing work. My wife was happy with her stole and this custom sac alumni sweater. Would recommend to a friend and family.

    Graduation stole

    Highly recommend this business! They are a small family owned business doing work in their home & embroidery is high quality. I wanted my graduation stole done and I'm highly satisfied with the quality of my stole. I highly recommend coming here instead of another big business that would probably not be as well as this business does.

    Vincent H.

    Bill and Jennifer are awesome! I called in to inquire about getting my stole embroidered for graduation and Bill was very responsive to my questions. They were very friendly and easy to work with. I came in with a font and layout already in mind so the initial drop-off process took only about 10-15 minutes. I came back a week later to pick up my stole and was very happy with how it turned out. Would recommend!

    Embroidery Factory is the absolute best! Jennifer and Bill are very kind people and I felt welcome from the moment I arrived. Their business is located inside of their home in Sacramento and there was ample street parking. FYI, they accept cash and check only (they asked for payment when I was picking up the items so I had plenty of time to get it together!) I asked to get 2 lab coats and a scrub jacket embroidered with my name and credentials. Jennifer walked me through the process of picking out a font and thread color and printed out multiple proofs to ensure that it was exactly what I wanted. The turnaround time was AMAZING! I could not be more pleased with this family-run business! If you are in need of high-quality embroidery at an affordable price, Embroidery Factory is the place to go.

    Upside down towel :(
    Monica D.

    I hate to leave a less than stellar review for such nice people, but I was really disappointed in my experience with this business. I had Jennifer embroider a beach towel for my son and a couple lunch boxes for my kids. Her rates were a little higher than I was expecting ($10 for each the lunch boxes, only 3 letters, and $15 quote for the beach towel, which she ultimately lowered a bit since I got other stuff) but I was already there so I went with it. I specifically asked for Garamond font on the towel because I wanted it to match my daughter' beach towel that I got from Pottery Barn Kids. The turnaround time was good and Jennifer and her husband are really nice people, but the final product was disappointing. First off, Jennifer didn't notice the design on the towel and put my son's name upside down. I suppose I could've made sure she understood that the direction of the text mattered to me but I thought it was obvious. See photo to see what I mean. She offered to take all theh stitches out and re-do it, which was good customer service, but I was afraid the resulting holes would look bad on the towel and opted to get my money back instead. Another thing that bothered me was even though I specifically asked her to do Garamond font, she did the name in Arial font. I told her it didn't look like Garamond and she said "it's like Garamond" but she needed a thicker font. If you know anything about fonts, Garamond is not like Arial - one is a serif font, the other isn't. I wished she would've called me and discussed with me before deciding to do a different font. She could've done Garamond Bold if it needed to be thicker. The quality of the embroidery itself is fine, but I am not really pleased with my experience. At least I was refunded my money for the towel even though it's ruined now. I would not use this business again.

    A little embroidery She did for me for $10 :-)

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    1 month ago

    Business owner information

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    Nina K.

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    8 months ago

    Great service. Project completed before date due. Professional employees, great work!

    Business owner information

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    Nina K.

    Thank You Mary. We look forward to helping you with your next project.

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    3 years ago

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    3 years ago

    Great job and great service! They are very kind and do quality work. It was very affordable also.

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    3 years ago

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    4 years ago

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    2 years ago

    They were great. Fast service, excellent quality. My graduation sash looks perfect. Highly, highly recommend!

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    4 years ago

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    9 years ago

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    3 years ago

    Please support this local business and lovely couple. They doing awesome work and I'm never disappointed with the outcome of my goods.

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    6 years ago

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    3 years ago

    Excellent customer service and quality of work!! Would definitely come back and get more work done.

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    8 years ago

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    8 years ago

    High quality work and service. They take pride in their work, which reflects in their quality. Complete top notch work. No job is too big.

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    Ask the Community - Embroidery Factory

    How much to embroid " name + major " on a stole a stole within a day?

    Please call/text us at 916-920-3850

    Can they embroider shoes? Like Converse

    No, sorry it's not possible to embroider shoes.

    Trying to reach someone about something I dropped off but the phone number just rings and rings. Not sure how to get a hold of anyone. Can someone please respond how to reach them?

    916 -920-3850 Is the number I had for them

    Does anyone have their email address?

    efactory@surewest.net

    View All 6 Questions

    Review Highlights - Embroidery Factory

    Jennifer is the best lady about embroidery I ever meet, reasonable price, great customer service and fast finishing!!

    Mentioned in 19 reviews

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    Embroidery Factory - embroideryandcrochet - Updated July 2026

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