Emerald City ripped out my outdated counters and installed an absolutely gorgeous Colonial White granite. They were professional, on time, courteous, and did a fabulous job. And they worked around my four small kids. I highly recommend!!! read more

We recently had our countertop installed by Emerald City and working with John our coordinator and James our installer was smooth and easy. James did a wonderful job installing. We love our new countertops! James and Michelle Taylor Manomet Point Beach House Plymouth MA 02360 read more

John the owner is the best contractor that I have worked with. His company installed cabinets in our kitchen several years ago and did everything promised. I can't say enough about them. I wish more contractors were like him. read more

Shayna & John went above and beyond to make sure that we got everything we wanted in our new counter tops. They made sure that they explained in detail the pros and cons of each different stone we were considering and they also were super patient with me because I was pretty particular about the look that I wanted (and the price ) Everything was efficient and the explanations & check lists of items to go through meant that we were all on the same page. We couldn't be happier with the entire process from start to finish and we look forward to enjoying this emotional, (seriously, counters are a big deal haha) addition to our home for years to come. The kitchen is the heart of your home and it should be everything you dream of and emerald city can make that happen. read more

Emerald City helped me select and then installed marble countertops and a solid marble backsplash to update a 10 year-old kitchen. They were great to deal with - professional, attentive, no pressure and fairly priced. I had been shopping for just the right countertop for 3 years before I found Emerald City. Laurie was extremely helpful and patient guiding me until I found the right stone. She wasn't happy until I was completely certain that I had the right stone. Laurie was also great at organizing the work and keeping me informed. After finally selecting three perfect marble slabs, John expertly templated and installed the countertops. Their fabricator did an amazing job too - with 100 square feet of marble, there is only one seem on the counter surface and one small one on the backsplash, invisible behind the faucet. They laid out the stone perfectly with beautiful veining matched and showcased in just the right areas. I am particular and especially appreciated the beautiful fabrication and John's professionalism and attention to detail. I am so happy with the result - my kitchen looks stunning! Once the electrician and plumber complete their work I will post pics:-) read more

If you're considering Emerald City to remodel your kitchen - don't walk away - RUN away. I had them remodel my kitchen on the recommendation of a friend only to discover that they installed the main island with a piece that had already been "scored " for a sink the permanent lines of which are not immediately noticeable. Trust me once you notice them that's all you see. When I notified them they replied " Well you signed for it " read more

Excellent service and great pricing. They came highly recommended to us for granite counters. We had shopped at several other suppliers and decided to use Emerald City. Shayna helped us find the granite we liked and John and his team did a great job with the template, fabrication, and installation. We were so impressed that we have contracted with them to do some floor tile work. Before/after pictures of the kitchen: http://www.youtube.com/watch?v=1so7P5l9iVA read more

Again, my wish is not to escalate. It is interesting that the Response by Emerald City to my first post of 05/11/2015 is no longer on this site (I was the first to review Emerald City). John posted to the readers at that time that obviously this post must be ignored as the person lives in San Diego and thus it can't be a review of his company. Now when you read my second-post on 12/30/2015 there is context. Please note that his first post accepts no accountability at all for anything that I had detailed about my experience. Now I see John has been at it again. Let's read his latest post - wow, now he admits he knows he did business with someone from San Diego, but again the review can't be right and "there must be some confusion". Even though John knows everything about this case now, he won't refer to any of the facts. He again refuses to take any accountability for what happened. "I am sure that there must have been a good reason", he stipulates. Call me and I'll give you a line on why I screwed you. I haven't even bothered to look it up of course, because it doesn't really matter. It's all about the excuse I will make up when you call. Guess what, your chance to make it right left town in the moment when you told me two days before installation about the price escalation and I specifically asked how you could have possibly waited this long to tell me you were wrong in the estimate, and what possibilities we had to make this right between us. I paid you your "pound of flesh and (thought) we could both move-on. John does acknowledge that I said they do good work - he seems to readily accept that part of my review. That part obviously I must have got right. All else I detail, however, must be wrong somehow. Hey readers, he says, I can give you references, so please ignore yelp. But John, Yelp is a group of references! Now let's look at my first post of 05/11/2015 and - amazing - I say even then that "they seem to have pretty snappy responses to past reviews and seem generally unable to take any feedback or accountability" Hmmm I will leave it up to the reader to review this chain and judge for themselves how close I came on that one. So let's have a lesson in accountability now, John. This is what it looks like - "I am sorry you feel this way, Fred". "I have researched your experience with us and if you can call me I will do everything I can to make this right for you, Fred." "I do not want you to have this perception of what happened Fred, and I sincerely want to do everything I can to change that perception".. Are you catching on yet, John? Or do you want to continue to say there must have been a good reason - even though you can easily see from your own records what exactly happened? Then I saw the other negative review of Emerald City (posted well after mine) and I saw what John said about her. Wow, I now feel lucky. A word to all - keep your negative opinions to yourself or you may-well be slandered by John. If John spent as much time satisfying customers instead of working so very hard to either remove or "disqualify" the dissatisfied customers, I suspect he would do better. Accountability, John.....Accountability... So for a third time, Yelp readers, They do good work, but beware any changes with them beyond the initial estimate, as it may be an opportunity for them to increase the pricing significantly without telling you, and then tell you 2 days before your installation when your only option is to have to pay in full anyway. Make sure you get it right initially without any changes and you will be (I guess) OK. Keep on top of them and keep them honest! Those of you well-experienced with granite and quartz installations will likely be fine. If you are not so well-versed, then be advised and be careful with these guys! My initial post details all the tricks... And again, don't weigh my post with any more or less weight than the others! How many times more will John respond to me? Who knows? After getting an Email from Yelp (how the heck did he get Yelp to do that?) to verify my review was meant for Emerald City or it should be deleted, then 2 Yelp messages in my inbox from Emerald City themselves asking me to delete it, and then two formal (non-accountable) responses from Emerald City on the Yelp site itself - all since my first review in early 2015, I feel harassed and badgered - it is October of 2017 now and this is still going-on? Why can't my review just stand as is? Why the constant attempts to remove it or somehow negate it? I am only one dissatisfied customer (which, apparently, you don't care about pleasing) - please let others vote as I did. Let the list of satisfied and dissatisfied customers stand on their own and stop trying to "scrub" the results... And for goodness sake take the feedback and "own it" for once... And Kudos to Yelp for maintaining the integrity of these reviews and not bending to the owners attempts to "scrub" read more

I would like to give the business "0" stars but that's not an option. Very poor experience. The most unreliable, untimely and unprofessional business on the market. Do not recommend. read more