They do a great job and are efficient and friendly! I use them quite often with the prior owners…read moreand now with the new owners.

Highly recommend and use their service again and again. As a real estate agent/local author, how…read moredid I ever manage my important documents going to clients and business partners, as well as my books and parcels without them? I don't know! :) But I am extremely grateful that they are near me! The reliable services they offer of mail & parcel deliveries help grow and sustain my business. Mohammad and his staff are always helpful and friendly. I would highly recommend using their services to assist any business. Thank you for the excellent customer service and being a great resource to our Covington community! - Janette Matugas, John L. Scott Real Estate

Just started going here again, i used to stop here with my grandma when i was a kid during her…read moreerrands. She always enjoyed her privacy and seeing how things are now she was obviously ahead of her time. Remember her always saying how nice they were & I've come to think the same. Great customer service is not a given anywhere nowadays if you get any!

Outright robbery to send out a fax. Rates not posted…read moreupfront. First page rate outrageous per page rate outrageous Phone surcharge outrageous. $25.00 for 11 pages Refused a refund. Smug

We have been using them twice now for septic pump out and some minor excavation work to make our…read moreseptic tank more accessible. I highly recommend. We will not use anyone else after having great experiences with them. Fairly priced.

Highly recomend, I love these guys so polite and really good ,they know there stuff there prices…read moreare great and very fair. You wont find a nicer bunch that truly do there best, we have used others before and none compare .Thank you so much. Connie and John D.

Normally drop by this UPS Store to return Amazon items using the automated touch screen machine at…read morethe entrance. Pretty easy to use and very quick to print out the label and receipt. This review is solely on that and nothing dealing with the employees there or customer service.

Worst, rudest service ever. Manager would rather ignore you than help you. His English is nearly…read moreunintelligible. His favorite line is. "WaIt over there." All I wanted was a piece tape to finish my business. There was no one behind me. He just went about carrying boxes into the back room. It would have taken 5 seconds to satisfy me. UPS pay attention.

I ordered brochures through Staples with expedited shipping a week before my event, but they failed…read moreto deliver on time. I was scrambling last minute to find a place to print 150 brochures, and PostaAnnex came through for me. Saturday afternoon, with less than 24 hours of notice till start of event, I called them very last minute with zero hope. Owner came in after he left to print my brochures and the guy working the front came in before his shift started and FOLDED every brochure for me. They went above and beyond and I will ONLY be going here from now on. I cannot recommend them enough and so thankful I found them!

Needed two boxes sent, but lady there fiddled around looking at rates, and discovered it would be…read moreless expensive to put two boxes together as one--and she even wrapped it for me to do that. Saved me a good amount. I hope me sharing does not get her in trouble with any "boss" types (ie ones that want profit over real customer service) but I appreciate what she did! Got to my house just fine!

I went to this store today with a return . It was in the original box that had shipped through…read moreUPS. There was a pre-printed label on the box and was ready to ship. The only thing it needed was 6 inches of box tape to close the lid. I was informed that I would be charged next time to tape the box. I asked if this was UPS policy or specific to this store. The employee said it was this stores policy to charge for tape. Never has this been an issue. After 1 minute of research and I find out that a UPS store gets 1-2 dollars for packages that have been just dropped off. So these people make money off your box and still charge for tape. 0 is their true score.

If I could give the store a zero I would no sta. Me and several other customers came all the way…read moreout here because on google and also on their door it says open seven days a week and the hours on sunday are 10 am -3 pm and the store is completely closed down, no one inside, doors locked and lights off. So very unprofessional this is, what a headache to all of us who came all the way out here for nothing, what a waste of time.

My top loading washer wouldn't drain after the wash cycle. This was on a Sunday evening. I messaged…read morethis business while sitting at the laundromat. They were extremely responsive and I had an appointment scheduled for Tuesday before my clothes were done. I feel this business was competitively priced, but honestly don't know as I didn't do any comparison shopping. The repair was quick and my machine is working again. I did have to have the tech come back because he didn't tighten everything down, but luckily I messaged this business and he was back within 5 minutes.

Our Kenmore convection oven stopped working (beeping with F-11 error code), and our Bosch…read moredishwasher had been having drainage problems for an extended period of time (error codes E-24 and E-25). HVAC & ARGs sent a repair person out, Nick, in the afternoon of the day we called. As it turned out, both of these broken appliances had easy fixes: the oven problem disappeared after a reboot, and the dishwasher problem involved a small plastic part which was not "clicked" into place. Nick was very helpful in explaining these easy fixes, and also took the time to talk about the typical longevity of our appliances, and what the costs of fixing them would be if they actually needed new parts and these parts could still be found. The cost for this house call, evaluation, and consultation was under $100, which seemed very reasonable. All in all, it was a very positive experience.

Be careful tv the UPS store in Kent. I tried to return an Amazon item and they insisted I had to…read morebuy a clear bag to put the items in even though Amazon only said to bring in the shipping label & the store would ship the return back. The bags - or the one I needed based on the cost $2.19 w- tax. (I realize this is nominal - but, overtime for them...). I called Amazon & was told the item could be shipped back in the box (I was mailing back shoes), but because I bought the item from a third-party seller, he couldn't do anything. Had I bought it from Amazon directly? He would've sent me a new QR code that no box was needed (the store would provide the return container). I went back into the store to return the item and buy a bag. While I was in there, I could see them selling bags to other people who also looked equally confused. So, just a heads up ...

Jaedean was very polite and helpful with all 4 of our returns. In and out in about 5 minutes…read more Excellent customer service. Love using this location.