This company provided all the qualities I feel are required in the restoration business--addressed…read moreour issue, evaluated our home on a timely basis, and referred us to other contractors when they felt they were not the right company for the job. Very professional employees, great customer service, and followup. I would highly recommend them for not only fire and water restoration but for other homeowner issues as well.

Overbilled - keep records. Covid project so was a horrible mess. Multiple crews in and out; had to…read moreredo the tile 3x and floor twice.

I have been very impressed with Southeast Restoration of Nashville. We had a water leak and they…read morewere immediately here to dry things out and restore our home. Every worker was professional, on time, highly qualified and easy to deal with.

100% AVOID this company. Our kitchen sink pipe burst which resulted in our floors, cabinets, and…read moreeverything else in between needing to be removed. The mitigation crew was very polite, did their job well, and even informed me of damage that they caused during the intitial demolition. After completed, my house was left with exposed wires, no floors, no dishwasher, no oven, etc... Their construction crew dragged their feet for over a month with no start of repairs. Ended up firing them and going with Action Restoration for repairs (Which was the best decision ever). ServPro agreed to give me my deposit back in exchange for the mitigation check from the insurance company. They dragged their feet again for over a month, ghosted me, refused to repair the damages their crew caused (even with proof), gave me conflicting information with all of the administration personell I was speaking with, caused lost of time and income because I work from home and was unable to do so. They then filed a claim with collections and lied to them, even though I had email receipts of them agreeing to swap checks. Due to them dragging their feet yet again, I had to pay another deposit out of pocket to Action Restoration. Long story short, do NOT use ServPro whatsoever!!

Initially I thought that SERVPRO was going to be a great place to confide for weather damage done…read moreto my garage door area which required a bit of reconstruction; I was proven wrong! Allow me to present a timeline to support my statement. There was damage done to the frameof my garage door on March 12th, 2022. Upon a personal assessment I reviewed the damage and filed a claim with State Farm who recommended SERVPRO. SERVPRO then reached out to me in the middle of March, I believe the 16th to provide an estimate. Scott had done the estimate and told me that SERVPRO was about 6-8 weeks out and that it would not meet my insurance deductible however, two estimates later it was above my deductible. I was told there would be $1918.25 in repair costs in which I shortly afterward paid 50% of the amount on March 31 and was told that SERVPRO was about 2-4 weeks out. I was visited within the next week by a fellow named Ricky who came out and affirmed that SERVPRO could and would do the work but was however about 4-6 weeks away from being able to complete the work. I asked for additional information from Scott about the initial estimates to get an accurate number to file with State Farm if necessary and he said he would deliver the most accurate estimate, he never did. I reached out to Ricky around mid-May to see when the work would be done in which he replied that he would be out either Thursday or Friday May 26th or 27th. Ricky no call no showed me. I then called him once more in which he replied he would be out Friday June 3rd, followed by another no call no show. I had called the office of SERVPRO June 6th to request a refund and was met with a very nice response from both Casey and Samantha. Samantha was very kind to issue a refund on June 8th which said it will take up to 10 business days to receive. That would put me in the middle of June for work that was assessed and estimated in mid-March. I would carefully reconsider your options when dealing with SERVPRO and go elsewhere, if possible, especially if you are dealing with Scott or Ricky. I could have had this issue already fixed by now if SERVPRO cared about this situation at all. Their slogan is "Like it never happened" and in this instance that is how I was treated. I believe this 1-star rating for SERVPRO is well earned, and well deserved.

I was preparing to sell my boat, and the carpet attached to the interior was very dirty. I tried to…read morespot clean it myself, but I couldn't get it clean. I thought I'd have to replace it. The carpet covered the whole interior ceiling. I called Drew to see if he could clean something like that and he said, "Yes", with no hesitation. After he cleaned it, there were no black stains. It was white again. I would highly recommend this company for any tough jobs. I also use this company to clean my rug and furniture. I have wood floors with a large area carpet in my floating livingroom. The high use areas on the rug were getting brown and needed cleaned. I also have all upholstered furniture, including dining room chairs. They all cleaned beautifully and smelled great. My bed and chairs were dry enough to use by evening. He uses a low water method that doesn't hurt my wood floor.

I've called these guys out for some serious stains at times, and they never cease to amaze me. Pet…read morestains, red wine, even the grandkids bubble gum residue, all disappear when the big hose steam cleaner machine gets fired up. Our kitchen floor is tile, and these folks even get the stubborn kitchen dirt out of the grout lines; I'm impressed. Got a bad stain, or just some dingy looking carpet? Give the folks here a shout and let them see what they can do; you'll be happy you did.

We had a tree that had become dangerous and was splitting. Hughes Tree Surgery came and took care…read moreof removing the tree. It was a tricky job and was masterfully and safely done. He responded quickly. His workers were courteous and cleaned up the place completely after they were finished. I would recommend their service to anyone who needs their trees managed.

We had a great experience with Hughes Tree Service. They showed up on time to remove three trees…read morewith a complete team that worked very well together. They did a great job of cleaning up everything and the team were very safe during the entire process. I would highly this company to anyone as I feel they went above and beyond. This would be a five-star recommendation to anyone needing their services.

Rob and team were very responsive when we called for repairs after the 1.25.26 ice storm. We had…read moreour electric mast pulled from the house. For them, it was a fairly small job, but they worked tirelessly with our insurance company. In fact, Emergency Restoration ended up getting us over double the amount the insurance wanted to initially pay. When it came to the actual repairs they came out, and got them done in the equivalent of a day's work (they had to get a specialized piece of equipment). We didn't even lose power through the whole ordeal. Can't recommend this company enough if you need help after Mother Nature sends you her best. Thank you Emergency Restoration!

Needed my rental property renovated. Called them and they did a great job. They finished the job…read morewhen they said they would. They were very helpful and professional every step of the way. Highly recommended. Would use them again.

We had water damage in the downstairs bathroom from a cracked pipe. David from Restoration XP TN…read morewas a life saver! He was very professional and extremely knowledgeable and really helped calm our fears. We were back in the house in no time! Thank you, RestorationXPTN!

From the owner: Restoration XP provides reliable water cleanup services in Brentwood, TN, helping homeowners and…read morebusinesses recover quickly from water damage, leaks, flooding, and moisture issues. Our team specializes in water restoration services in Brentwood, TN, along with mold inspection, mold removal, and professional crime scene cleanup services. We use advanced equipment and proven restoration methods to protect your property and restore a safe, clean environment. Restoration XP is committed to fast response times, quality workmanship, and customer satisfaction. Call today for trusted water damage restoration services in Brentwood, TN.