Definitely had a bit of a scare last week when I had to go to the hospital for the craziest pain…read moreI've ever had. To preface, I was 21 weeks pregnant and went to the ER and they wheeled me up directly to the labor & delivery unit. The staff was all absolutely amazing and so kind. Stephanie was our nurse and she was so amazing. I definitely appreciated how kind she was especially since I was scared as to what was going on. Long story short, everything is fine with the baby and me, but I had kidney stones so drink your water, people! haha. I had no idea you're more prone to kidney stones when you're pregnant. Hard lesson learned. The staff was really nice and accommodating and I don't feel like I was waiting too long on anything. They definitely were a bit busy and the doctor that was supposed to examine me was delivering a baby, so I had to a wait a bit there, but I definitely felt like their care there was great. Hopefully I'm not back till I have to deliver the baby haha but really appreciative of the amazing staff at the ER and the Labor & Delivery unit.

This is by the far the most terrible experience I have had in a hospital. My Doctor did not listen,…read moreor care about the pain I was experiencing and waited 56 hours to prescribe medication to help alleviate said pain. To start, she tried multiple times to prescribe me medication that I was allergic too, did not listen to my symptoms as she thought I was simply withdrawing whenI was not. It was pancreatitis. Furthermore..she takes forever to do her rounds and doesn't come in until the afternoon and when you haven't slept for more than 3 days...the day time seems to be the quietest. As I was napping she storms in without knocking, turns all the lights on and opens my blinds saying "I like my patients to stay awake during the day" UNBELIEVABLE. Most nurses were great, however most look like they hate being there. No cleaning staff, no new gowns or sheets after a 6 day stay, dirty, and just plain awful. I do not wish this place on anyone. It will only make you more sick. My doctor should be ashamed.

I checked insurance before checking in. After filling out brief information and providing my…read moreinsurance card, I signed consent forms electronically. We were seen in about 30 minutes. Parking was easy right in front. The lobby is small. I saw a physician's assistant to Dr. Lopez for an after car accident injury. The PA was friendly and knowledgeable. I was able to get blood work, X-rays, and pain medication on site, along with a prescription. The X-ray was mobile so I did not have to get out of the bed, which was really helpful. We were there for about 5 hours total. I have not received any billing yet, but they send you home with copies of all of your data.

Approximately a month ago, my son got bit by a dog and he visited this ER at around 9 pm. Vital…read moresigns were taken. Then he and I were told to go to a big room. We waited about 30 minutes in the room, where no patient privacy is being provided. You can hear everything the doctor is telling the other patients in the room. Dr. Lopez assessed my son for 5 minutes. Told him he didn't have a need for rabies shots. He discharged him. Discharge Nurse gave discharge instructions and a prescription for an antibiotic. A month later, we received a bill. ER total charges were $2075, and the copay is $400. Please be aware that they are overcharging patients for medical care at this facility.

Again, nobody likes coming to the doctor, but at least having a place that makes you feel warm and…read morewelcome helps out. I've been coming to this place now for a few years, and has always been a top-notch experience. The only bad thing is parking can be limited, so if you do have an appointment I suggest getting there earlier than you would normally so you can find a place to park. Inside, the lobby is warming and vining, they have a digital signboard so you can find your doctor without a problem plus elevators and a staircase if you desire to walk up the stairs. The check-in area is very spacious and nice and all of the girls at the front counter are super friendly making it a very nice check-in experience. The actual doctor's rooms are neat and clean as they should be and feel very comforting rather than just a sterile environment. Bottom line? If they are a part of your insurance network, I highly suggest coming here. Because it is a great way to make an unpleasant experience more comfortable.

The type of care provided here is excellent, and the environment is very clean and comfortable. I…read morefeel at ease while waiting to be called. I prefer morning appointments because it is less crowded. My experience so far has been very pleasant. The staff are always very friendly and helpful to both patients and their families.

New hospital at West Henderson by ST. Rose Parkway. I went to the ER in December 2025. All staff…read morewas knowledgable, caring, and trying their best to assist the each patient. The hospital are super clean and privacy room in the ER. Definitely recommend this hospital.

I'm really surprised at how quickly the level of care has downgraded since the grand opening that…read morewasn't too long ago! I love how quickly I am called back after checking in how friendly the staff is but I don't like misinformation and the feeling of being dismissed! The nurses seem to be running around trying to figure out what's going on! One of the nurses complained they are understaffed and the top floor of the hospital isn't even open!! So patients who are admitted may have to spend days on an uncomfortable and cold gurney in the ER! It took everything for me to get my husband to finally go to the ER for soreness and a rash that developed on his nose after being exposed to gasoline fumes at work. Things went well in the beginning. The doctor looked at his nose, asked a few questions and said he would run some tests, take some images, and prescribe something for the pain and irritation. He was a bit rushed but we trusted him! Once we were called back to a room, we never saw the doctor again!!! Every 30 to 45 minutes, I stopped a nurse to ask if they can provide Tylenol or something for my husband's pain and discomfort, each nurse said "I"ll check" and was never heard from again! He remained in uncomfortable pain for hours!! Blood was drawn although we were told they aren't equipped with the right tests for chemical poisoning! His blood came back with no traces of poisoning based on their substandard test! Then workman's comp paperwork was given to my husband, he filled it out and the doctor, with his limited knowledge, said he could not see the correlation between my husband's symptoms and exposure to harmful gas fumes! Really?!? The State of Nevada Poison Control website says differently!!! So he made the paperwork invalid!! Needless to say the doctor never followed up or even bothered to ask if we had questions! We were asked to leave the room and sit in the waiting area so they could keep the room available for new patients! The wait room was empty?!? And umm.. my husband was still a patient in need of care!! His pain wasn't a good enough reason?!? So he sat in the waiting area with a needle for an IV in his arm and was eventually discharged by the front desk?!? Needless to say, my husband did not get a prescription for the pain in his nose that spread to his upper lip and forehead, the blood test was inadequate, and the workman's comp paperwork was insufficient! And if there was any chance of me ever getting my husband to go to the doctor again, it was lost on this lengthy, disappointing, and expensive visit!! He left the same way he arrived and muttered "This was such a waste of time and money!"

went here 4x in middle school, better than the rest, still below the bar. staff specifically; very…read moreunprofessional, commented on my self harm scars saying they're ugly, that ill regret them when i'm older & that they won't fade. 3 yrs later i forget they're there! & the therapist told me to share my feelings with the staff who said that.. they don't supervise us like they're supposed to & i know stripping is protocol but i felt violated having adult strangers see me fully naked. i was thrown on 4 meds & a bs safety plan. no they're not trying to help this is just daycare in a suicide watch font 1 star for letting me have frootloops on my meal card for breakfast lunch, and dinner another for giving me a break from home

I came to this facility hoping to heal from things such as PTSD. Instead, I left feeling even more…read moretraumatized than when I arrived. My experience here was deeply dehumanizing. I didn't feel like a person--I felt like a lab rat. I often felt unheard, dismissed, and treated as if my emotions and experiences didn't matter. Instead of leaving with hope or better coping skills, I left with more fear, more distrust, and more emotional pain. This experience completely changed the way I view mental health treatment. It damaged my trust not only in the people at this facility, but also in the people who believed sending me here would help. That's heartbreaking, because I went there expecting support and healing. I understand that every patient's experience is different, but mine was overwhelmingly negative. I left with more PTSD symptoms than I came in with, and the emotional impact of my stay has stayed with me long after being discharged. I sincerely hope this facility takes a hard look at how patients are treated. No one seeking help for trauma should leave feeling more broken than when they arrived.

I was recently admitted to the emergency room at Henderson Hospital due to a medical condition via…read moreambulance. Once there I was almost immediately provided a room and a number of tests were performed very quickly thereafter. The medical professionals that took care of me were wonderful. They were caring and I felt I was receiving excellent care. I was in the emergency room longer than I would have liked but I understand that they had to do several different tests hours apart. During and after these tests, the doctor kept me informed on what was going on and what to expect. I thought she provided excellent service as well. Even more impressive was she called me the following day to see how I was doing. If I need hospital care again, I know Henderson Hospital would be my first chose.

I had a planned surgery with an excellent surgeon and team, absolutely zero complaints with them…read more I wake up in recovery crying in pain. The nurse tells me that I will continue to cry until I quit moving. My pain level was 10+, agony. She said that she can give one pain pill, than sat in front of her computer without another word. Now I am taken to my room, still crying in pain. Nurses get me settled in. I noticed that my bed is inflating and deflating and every time it does that, excruciating pain. The nurses come back in an hour for a check, I asked them to please turn the mechanism off that is making the bed do this. So the nurse it pushes some button and leaves. Lo and behold, the bed is still doing this. Another person comes in and I tell them the same thing, they push some buttons and leave, again the bed is still inflating and deflating. This cycle goes on from 3 in the afternoon until 9:30, I ask every person that comes into my room to please fix my bed. At this point I am thinking that they're just sadistic and enjoy seeing patients in pain. I was already in pain from the surgery and then they caused me more for 6 1/2 hours. The nurse in charge that evening said that she would have her manager or supervisor come talk to me, no one ever showed up. They finally replaced the bed. The nurses during the day were also an hour to almost 2 hours late, giving me my pain medication. My pain never went away during the day. I cried non stop from the time I woke up from surgery about noon until 2am, the next day. During the day, I also rang a nurse because I had to go to the bathroom. It took them 45 minutes to come help me. By the time a nurse got to my room and assisted me getting up, I peed all the way to the bathroom. How humiliating! Since the manager or supervisor never came to my room so that I could voice my complaints, Henderson Hospital has given me no choice but to air my grievances here. What a miserable stay, I cannot wait to go home.

Dr Logan was awesome. He answered the call personally, called me back in a few minutes, as…read morepromised. He made sure to get a full history and cross checked my current medication to ensure no contraindications with what he was prescribing. I tested positive for Covid and he was caring, professional and able to get a script called in immediately. He was so kind and caring followed up and checked on me , not just the next day, but also the day after that, providing reassurance and recommendations, and reminding me he was available 24x7 of I needed assistance. I was extremely impressed and would request his services again. Just wish I could find a primary care physician with half of his empathy and professionalism!!

All in all--a super helpful service. Without going into my ailments...Here some reasons why a…read moreconcierge doctor is very convenient--this doc checked all of the following: 1. Personalized Care-- offered individualized attention and care, providing more time and focus on your specific health needs. 2. Same-day or Next-day Appointments: Received my appointment quickly, without long wait times, ensuring timely medical attention. 3. Accessibility- 24/7 Availability: Many concierge doctors provide round-the-clock access, enabling you to reach them whenever you have health concerns. 4. Coordination with Specialists: Facilitated referrals to specialists and work closely with them to manage my overall healthcare. 5. Reduced Administrative Hassle: With a smaller patient panel, my doctor could focus on my medical care rather than navigating administrative tasks. 6. Privacy and Comfort: The more intimate setting of a concierge practice allowed for a more private and comfortable healthcare experience.

My first visit to the ER (LOL) and I was pleasantly surprised by the incredible staff here and how…read moreattentive and kind they were. The nurse Suzie was absolutely amazing and Dr. Crazen (I think?) was wonderful. They answered all my questions and took the time with me to explain everything that was going to happen and what was happening, which I fully appreciated. I ended up having to get a CT scan and they were super amazing in telling me exactly what I was going to expect since I had never had one before. I really appreciated that. I will spare the details of why I was there (I'm good now for anyone reading this and worried haha), but they took really good care of me and I was able to be discharged pretty quickly which was really nice. The facility is really nice and clean as well. The room was comfortable, too. Again, really enjoyed how kind and nice the staff was and for taking good care of me.

I'm terrified of needles and hospitals (funny because I have a lot of tattoos). I haven't been to…read morean er in over 10 years for myself since spraining an ankle. All of the staff was extremely friendly and I felt like they were there for me. I had the sweetest nurse that had to go home because of a shift change. I have been to st rose ER for my mom a couple times and other ER's around the valley. This one by far was the nicest and most comfortable I've ever been in one. Everyone had amazing care towards me and didn't do anything unnecessary for treatment and diagnosis. I felt well informed leaving and feel comfortable trying to take care of myself. I felt more comfortable here, it was not an ER you can just walk into with access to everybody, they had security at the front that will take you back. All the VIP treatment once you walk in the door!

Took my mom there, to make sure there was no blood clot*. There wasn't, so I appreciate getting to…read morethe bottom of that, and to learn what to look for in those cases. So that's 1 star. They tried to charge her $1,300. That's for squeezing her foot and take an X ray. I work in sales, and this office was no different than where I work. Everyone waiting for their commission, and using phrasing and tonality. "Batabeem bataboom, let's get an x ray and get you on your way, how does that sound?" And then boom, $1300. I asked why $1300, the "closer" at the front desk spoke gibberish. I called it a scam, and she got defensive and slipped her tongue big time. She said "well I don't know what you did in there", so I said "then why don't you find out before charging us???" At that moment the nurse came running and said to the "closer" "no, just one." One picture that is. AND DROPPED THE PRICE TO $345!!! I tried to get out of the closer how many pictures she had tried to charge us for, she rambled her way out of an answer like a used car sales lady, 3 times in a row. She was trained to use words like "deposit" (as if they would ever reimburse it) and co-pay and just a lot of bs. You tell me, if a bill can go from $1300 to $345, was the initial attempt not a scam attempt? They take advantage of the elderly, especially if they're tourists with travel insurance. They will over charge, trying to leave it up to my mom to ever get any of that money back. And on top of it all they call themselves Dignity. On their wall they have a poster urging people not to cuss them out. To not use foul language towards them. I did not, but it's pretty clear they have experienced that a lot. Enough to occupy a wall just for that. What a joke of a sales group.

I went for pelvic floor therapy after having 2 babies in 2 years. Dr. Joelle was able to help me…read morewith any "discomfort" I was having. Not only did she SOLVE my pelvic floor weakness, she also dry needled my back- helping with severe pain I had from multiple epidural placements.. She was easy to talk to, and I looked forward to my weekly appointments. I really think all new (or old) moms should have a pelvic floor specialist, especially Dr. Joelle she truly was the best. Highly recommend