My son has been a patient at this dental office for quite some time, and we've usually had positive…read moreexperiences, especially with his regular dental hygienist. However, today's visit was extremely disappointing. My son has special needs, and consistency and familiarity are very important for his comfort and cooperation during appointments. Despite this, he was assigned a different hygienist without any prior notice or consideration for his needs. On top of that, we were made to wait while another patient who arrived after us was taken ahead of him. There was no explanation, acknowledgment, or apology at the time. When I brought my concerns to the front desk, the only response I received was, "we dropped the ball," which felt dismissive and did not address the situation in a meaningful way. This entire experience showed a lack of communication, sensitivity, and respect for my son's needs. I truly hope this office takes feedback like this seriously and makes improvements, especially when it comes to accommodating patients with special needs. Because of this review I wrote on Google I was called and told me my husband and 4 children can't be seen at this office anymore because I blasted them to the world.

I had a good experience at White Spruce dental. I had my teeth cleaned and I was very satisfied. I…read morehighly recommend them.

After a nightmare of events in Seattle, WA, my failed root canal due to a furnication perforation…read more(ie. caused by the endodontist) ended up not being able to be saved so I had my tooth extracted by Dr. Brodine. While waiting for the bone to heal back, my molar repositioned and shifted forward, making it impossible to place a crown in the location my tooth was previously extracted. Therefore, Dr. Brodine referred me to Dr. Wood, to have my last molar realigned in order to be able to fit an implant crown adjacent to it. Dr. Wood's office is extremely aesthetic, clean and inviting. I felt at ease going into every appointment knowing that I would be taken care of. The moment you step in, you're greeted at the front desk and shortly afterwards you are brought back. I love how there's barely any wait time and you get seen on time. I worked primarily with Bethany who has excellent bedside manner and was always very patient with answering any questions I had. Dr. Wood is also very kind, invited questions and made sure I understood what we were doing. They turned an unfortunate experience and made it into a good one. At this practice, you will feel heard and understood. I grind a lot at night so I was given an aligner with biocryl (thicker material) once my attachments came off. It's really nice how the attachments I received are very discrete and nobody noticed them unless they worked in the dental field. This is something that's extremely important especially as an adult requiring orthodontics. After ~10 months of treatment, the gap where my tooth was extracted was large enough where my prosthodontist was able to put in a crown. I highly recommend Dr. Wood and her practice. As someone who has never had any orthodontic procedures performed before, Dr. Wood and her team made me feel at ease. Thank you so much Dr. Wood and Bethany!

I love this dental practice…read more Convenient parking, friendly office staff who are always ready to answer a question and help with appointment making. Hygienists make you feel comfortable during your cleaning, like you've known them your whole life Outstanding dental care from Kenneth Tirone - Clearly explained the procedure as he is working, makes sure you're comfortable, very thorough with aftercare instructions if needed. I can't give a high enough recommendation for this practice.

Once the business established itself, they stopped taking most insurances including ours :(…read moreincredibly disappointed because it was the first dentist my husband felt comfortable at

This office is so responsive to my needs. They treat me like I'm a VIP. The office staff calls me…read moreand even while inquiring about something as matter of fact as my insurance- they squeeze in "how are you", we are looking forward to seeing you, again".

Could not be more upset with Aspen dental. Had my wisdom teeth removal surgery scheduled for end of…read moreApril and had confirmed pricing. I get there and they tell me it will be 2k from my 400$ pricing they had told me previously. As of April first the surgeon no longer takes any insurance. They also did not quote it correctly and did not put my impacted teeth on the quote which raised it to 3k. I did not receive any phone call or notification that they had changed coverage.

Had an awful experience at this Aspen Dental. Full disclosure, my husband and I each treat at a…read morefamily dental office, but they were closed for the Friday before Labor Day, and my husband needed immediate treatment for an abscessed tooth. We called the hotline and got an appointment for 9:00 am that day to get it pulled. Once we arrived, they did take my husband back promptly, but were trying to do everything but take out the tooth. Tried to get him to do a cleaning, tried to measure him for dentures which he doesn't need yet, and just generally ignored his very painful tooth. Once they finally agreed to pull it, they told him they couldn't do it at that appointment, that we needed to come back at 12:45 to do it. This was at 10am, after they'd been yanking him around for an hour with all the other baloney. I was pissed. Next, they call in a prescription for Amoxicillin and Ibuprofen for him to take before the 12:45 appointment. Both of which he is allergic to, and was written on 3 different forms. Thank god the pharmacist caught it, and called both us to tell us, and the dentist to get something else. Once we returned for the actual tooth pulling, of course they made him wait a good half hour to take him back. I will never return to this establishment, will not recommend it. Careless allergy errors and keeping a patient suffering for 4 hours beyond what was needed is ridiculous.

I originally posted this review under a different location by mistake, even though I had never…read morevisited that office. This review is intended for the correct location. This dental clinic is part of the URMC hospital system. In addition to regular dental appointments upstairs, they also offer urgent dental care for patients who are not already part of the system, which is incredibly helpful in an emergency. They accept most insurance plans. My only minor complaint is that the signage and check in process could be clearer. If it's your first visit, it may take a little extra time to figure out exactly where to go and how to get started. For routine dental care, you can receive comprehensive treatment here, but be aware that scheduling an appointment may take some time. This is on the first floor. If you just need a dentist call in and make an appointment with general dentistry. For urgent care, you complete a form, wait to be called, and then are seen based on the severity of your issue from my view point. From what I understand, Mondays and Fridays tend to be especially busy. I arrived a few minutes after 8:00 AM for a dental emergency, and the waiting room was already full. Even so, from check-in to the completion of my visit, the entire process took about an hour and a half, which I thought was quite reasonable considering the circumstances. Of course, the total time will depend on the treatment you need and how many patients, staff and what they need to take care of. The staff were pleasant, helpful, and professional. The dentists, hygienists, and other clinical staff were knowledgeable, friendly. One thing to note is that you may be treated by dental professionals who are completing advanced training or working toward licensure in the United States. Many are experienced dentists from other countries. Rest assured, they work under the supervision of licensed dentists and instructors, so you are in very capable hands. The clinic is easily accessible by public transportation, and there is a parking garage available on site. However, parking is not validated I know it's annoying and believe me people were annoyed. Oh well.....

Eastman Dental Specialty Care claims to be for people with disabilities or those with for complex…read moreneeds etc etc etc. I have epilepsy and always have to battle for basic human care not only with them but with university of Rochester as a whole. I have started the process of getting my extractions done so I can get dentures. (Well partial dentures because they decided on their own that they want me to have partials and I have no say in my care) anyway so i have advocacy for pain management and doctor letters and everything explaining that pain is my number one trigger of my seizures. Their advice when they pulled my two front teeth was advil. I give up on advocating for myself and everyday since May 11th when that procedure happened I've had at least 1 if not 2 seizures a day. They dont care about the disabled. They will lie and say they dont take medicaid or medicare and then leave you in pain for apparently what could take up to 3 weeks which if you are a compromised patient like myself could end up in some not so pretty situations. I've gotten to the point where I've given up and don't care if I have more seizures or even break my 9 year grand Mal free streak. I have a no medical assistance order and when I die due to their incompetence my family will be rich.