This facility needs to be under new management as the current must be aware of the issues with how…read morethis business is ran, the lack of empathy and bedside manner from the doctors and the mistreatment of the staff. I had three appointments at this establishment and quickly learned that unless you make an appointment to be one of the first patients you will wait for hours. That is unless you are the first patient of the day and the doctor you are scheduled to see if always late, and I mean late by 45 minutes or more. This was known by the schedulers and the optometrist assistants as when I mentioned I had been waiting for over an hour they stated that the doctor I was scheduled to see is always running late then takes her time eating her breakfast before seeing patients. After my second appointment of being prescribed 4 products three of which I had to purchase from them I realized that this place is a money grab. They want to continue pushing you to purchase their products instead of a resolution. I wanted to be sized for hard contacts as my optometrist had already confirmed I was the ideal candidate for it; however they stated they wished to continue meds. I made the decision after my third appointment that this was not the place for me. I never had an appointment where the waiting room was not full to the point patients were sitting in the hallway. Not the type of establishment I will support.

Mywellness eye appointment today:with Washington eye Institute…read more in Greenbelt Maryland. My appointment was at 2:15 PM Today Tuesday December 2, 2025 I received the standard text a few days prior to confirm my appointment which I did. The day of don't forget to arrive 15 minutes early for your appointment today Text arrived too. I arrived for my appointment promptly at 1:50 PM, which is 25 minutes before my appointment. I checked in at the desk and was told to have a seat some one would call you back soon. I noticed the waiting room was pretty much totally full with almost every chair taken. At 3:30 PM, I was finally called to the back where I was escorted and told to have a seat and they would be with me shortly to take me to the exam room. Apparently the process at Washington eye Institute is similar to waiting for a Disney ride. So approximately 3:45 I was escorted to a room where they began running some Tests and After one Test. I was told I'd have to wait as the next machine was being used. This process took a while. Finally the machine was Available and after that test was told to have another seat in the hall again and they will call me to another room. At approximately 4:20 PM. I was escorted to another room where they performed another eye test and I was given eyedrops to dilate my eyes. Then I was escorted back into the hall and told to wait where other patients were waiting wondering who would be the next lucky patient to go back to another room At this point, I struck up a conversation with other patients whose appointments were at 2 o'clock and 2:15 PM and such patients becoming quite irritated with the long wait. It's interesting. They want you there on time but seem to have no regards for your time once you've checked in and paid your co-pay At 4:50 I was escorted to another room where they told me to have a seat and the doctor would be in shortly. Finally at 4:55 PM the doctor came into the room and proceeded to give me an eye exam. At this point I voiced displeasure and that this had happened before and I thought the office was very unorganized with respect to scheduling and long waiting time. if there was a staff shortage and knew there would be a long waiting period they should' contact the patient to reschedule or offer them the opportunity to reschedule. The doctor was apologetic and told me to see the office manager when I checked out. Upon checking out I asked to speak to the office manager, Her name is Dana and I was told Dana had left earlier which I find interesting that she's not there to try and coordinate the chaos with how late the appointments ran. The lady checking me out, asked me if I had sunglasses since my eyes were dilated. I looked out the window and said well it's dark outside. I don't think I'll be needing them. . The first time for me is ignorance. The second time is stupidity on my part as this isn't the first time I've had this issue with Washington eye Institute running very late. I will be looking for a new ophthalmologist and I Will NOT be patronizing Washington Institute in the future. I am done. In closing, if you like long Disney wait time rides, make an appointment with Washington eye Institute in Greenbelt Maryland.

In the Rankin-Bass animated film version of J.R.R. Tolkien's 'The Hobbit,' Thorin Oakenshield,…read moredwarf leader, tells Bilbo Baggins, "You're our burglar, go burgle something" outside the crimson dragon Smaug's lair on Lonely Mountain. Dr. Desai, much like Tolkien's protagonist in the Hobbit, is a specialist, a retinal ophthalmologist to be precise; and, if you require such expertise, he fits the bill much better than Baggins fits his anticipated role. The reasons why one may be referred to a retinal ophthalmologist can be as unsettling as the obstacles in Bilbo's adventure, and the long wait times and Dr. Desai's bedside manner, much like Gandalf's, sometimes leave a lot to be desired, but his expertise is much needed and welcome.

I was extremely fortunate to have Dr. Desai as my retina and vitreous surgeon when I started…read moredeveloping a vitreous detachment that eventually developed into a nasty macular hole. During this stressful time, Dr. Desai was always professional and courteous, his approach conservative. He took his time and patiently answered all of my questions during every visit. He was deliberate and meticulous during every examination. He clearly explained my options and potential results. He was always realistic about setting my expectations. During the vitrectomy, Dr. Desai was intensely yet calmly focused. I followed his recovery instructions and now enjoy excellent vision in that eye. I am forever grateful to him. I can't recommend him strongly enough.

I love this office so much :) The staff and doctors are amazing , i feel appreciated by the…read moredoctors. they take their time with patients and are very thorough. They care about my eye health

Good Luck if you actually have an eye issue you need addressed. I have had 2 appointments in a row…read morecanceled. I waited over a month and a half for my 1st appoint and days before it they tell me that it needs to be canceled due to an emergency. Rescheduled me for an appointment more than a month later and just days before that one I was contacted again to say there is an emergency and the appointment is canceled. They offered me another appointment for almost 20 days later. I declined If have a real issue like I do it may be best to find another place. almost 3 months from my 1st appointment and still have not been in.

I originally started going to RGW Greenbelt because someone said Dr. Hooten was really good - and…read moreshe was! Very kind and caring and so are the staff but she's gone now and I can no longer overlook the lack of timeliness of care. Whether your appointment is at 8:30 or 10:30 it will take an hr to be seen by anyone. Another 30 to be seen by the doctor once you're dilated. So during my recent appointment I was there 2 hours - and this was just a routine check in. I can busy myself with work but there are a lot of older people who probably spend a good chunk of their days in this one doctor's office. The doctors themselves are good but I don't have 2 hours for an appointment that literally takes under 45 minutes altogether. There's literally no point in showing up on time. If I could make an appt, and show up an hour into the appt time I would absolutely do that.

The quality and professionalism I do like and my second year seeing Dr. Sobel. I would recommend…read morehim to any who's looking for someone thorough, kind and articulate!

I got surgery in 2023 and 2024 since Foreyes referred me. There were so many red flags during and…read moreleading up to the surgery I have lost count. I was depersate to see better that's why I proceedEd. Although I can see better as a result of my surgery if I had to do it over again I would have went to another place to get it done that actually care. I had so many ER visits and urgent care visits after surgery. recovery was harder than they explained to me prior to starting.

The customer service here is abhorrent. I bring my grandparents here for their eye appointments…read more While the quality of care is fine, the wait times to be seen are consistently over 30 minutes. Today, it's been 45 so far and we're still waiting. Also, there was no one at the front desk when I entered the office today. After waiting a solid 5 minutes, a worker finally strolls from the back with no sense of urgency, and carrying a coffee cup.This is the lackadaisical attitude that permeates the maddening patient experience. Zero stars.

Dr. Kevin Ford is an experienced professional who not only cares about his patients, but is also a…read moregood listener. From Medical Assistant Marquis to the rest his staff, they're on point. Kudos Ford Medical Associates

Rarely answer the phone don't call you back has lots of patients... too many to manage. Beside…read moremanners