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    Marcie Oser Wertlieb, MD - Laurel Eye Physicians

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

    Services - Marcie Oser Wertlieb, MD - Laurel Eye Physicians

    Eye surgery

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    Recommended Reviews - Marcie Oser Wertlieb, MD - Laurel Eye Physicians

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    2 months ago

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    3 years ago

    Great staff, excellent care. Dr. Wertlieb is fabulous. I'm glad I found them, and I don't live close but I'm happy to make the drive anyway.

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    MyEyeDr

    MyEyeDr

    1.9(7 reviews)
    3.5 mi

    I purchased two pairs of glasses here just five months ago. Recently, the Flexon frames started…read moreseparating where the lens rim meets the hinge. When I returned to the store seeking repair or replacement, I was informed they only provide a 30-day warranty on all purchases. I pointed out the manufacturer's standard 1-year warranty, but the staff replied that because I did not purchase the store's extended warranty, I would have to pursue the issue directly with the manufacturer. Be warned: this store explicitly does not stand behind the quality of the products they sell unless you pay them an extra fee. If you want support or service beyond the first 30 days, shop elsewhere.

    Condescending, and Unprofessional Experience…read more I had a terrible experience at MyEyeDr in Burtonsville, MD. The optometrist I saw was rude, disrespectful, condescending, and arrogant from the very start. My exam began thirty minutes after my scheduled appointment time, and because no follow-up information was retained from my previous visit, I was forced to repeat my personal concerns out loud in front of other customers--an uncomfortable and inappropriate situation that showed a clear lack of professionalism and discretion. During the exam, she actually pressed the eye machine against my face, showing a careless and dismissive attitude toward my person. What made it worse was that she behaved this way in front of my daughter, which was both humiliating and upsetting. Instead of treating me with courtesy and respect, she acted as if my follow-up exam was a personal inconvenience rather than a professional opportunity to ensure my prescription was correct. I left feeling disrespected and deeply disappointed. No patient should ever be treated this way, especially in a healthcare setting. I will never return to this location and do not recommend this optometrist to anyone who values professionalism, empathy, or respect.

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    MyEyeDr

    MyEyeDr

    2.9(48 reviews)
    1.3 mi
    $$

    Third chance I gave this business, foolish me I guess. Every year it's something. Last minutes…read morechanges, long waits, repeated and egregious lack of communication. This year I felt hopeful. Despite switching my appointment last minute (one hour notice) to a remote visit because of the doctor's illness, the customer service was very good. I specifically noted that I had not been notified my contacts were in the previous year and she promised to contact me. A month after my appointment, I check the website. It says my contacts are not in and to give them more time. Finally I call the office. They take a full 24 hours to get back to me to let me know they are in. I pick them up and the bag is dated as arriving one week after my appointment and lists "first patient notification" for the same day. Nope. And no apology or acknowledgment of this ridiculous oversight and poor service.

    This was the strangest experience I have had at an eye doctor, mainly because the entire…read moreappointment was virtual. I did not see a doctor except on a monitor online. The machine that measures the prescription was all automated. When I went to check out, the level of upselling and pushiness of the sales people in the office was a total turnoff and took a lot of time. It was almost like they wouldn't let me check out until they had a chance to offer me all these other options to purchase. I had to tell them firmly to stop, and that I was just going to buy the contact lenses that I needed. In addition, the doctor (virtually on the screen) referred me to an ophthalmologist due to a concern she had with my exam. I went to see an ophthalmologist elsewhere soon afterwards based on that referral, and the ophthalmologist could not even tell what the "MyEyeDr" doctor was concerned about - in other words there was no reason for the referral and no issue.

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    Marcie Oser Wertlieb, MD - Laurel Eye Physicians - opthamalogists - Updated June 2026

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