Norse Atlantic Airways Customer Service -- U-1844540-K-4428*: Honestly, I wouldn't worry too much…read morejust because you've seen some negative reviews about Southwest Airlines. My flight is already confirmed, and almost every airline has people who had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I'd just check the basic safety information, make sure everything is ready for the trip, and focus on enjoying the vacation. Hopefully you'll have a smooth flight and a great first travel experience! The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give Airline Airport Services 4 out of 5 stars. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Norse Atlantic Airways Customer Service -- U-1844540-A-4428*: Honestly, I wouldn't worry too much…read morejust because you've seen some negative reviews about Southwest Airlines. My flight is already confirmed, and almost every airline has people who had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I'd just check the basic safety information, make sure everything is ready for the trip, and focus on enjoying the vacation. Hopefully you'll have a smooth flight and a great first travel experience! The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give Airline Airport Services 4 out of 5 stars. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Everything starts with racist sentence of "look at your people" meaning people from neighboring…read morecountries was said by flight representatives. DO NOT USE UZBEKISTAN AIRWAYS SERVICES My suggestion don't use their service, the staff are rude and racist. I had a flight today on March 9th 2025 and i came to check in AND THE STAFF WERE YELLING AT OTHER CUSTOMERS. and the SAME representative told me that my bag is over weight. to not miss my flight I told them that I am going to pay so they want me to pay $270 for extra bag. once I wanted to pay using my credit they said they won't take credit card as payment option and they only take cash and Zelle. come on we are living in 21st century not everyone are able to pay cash or transfer you a money to your bank. For any type of services there should be an option to pay using credit or debit or even checks. since I had to wait for money to be transferred to my bank account i needed 5-10 mins and the staff were like we are gonna cancel your flight and return your ticket. The representative that were yelling were super mad at previous customer he start to use words that is so appropriate like "fagot" and etc. of course I did Not sit quite and the crazy part that the airline has no supervisor or someone who could help. The guy got upset and kicked me from the flight and returned the money that I paid for the bag. Now I lost $650 that I paid for the ticket and had to stay in the hotel near by so there is another $100. if you don't wanna be in the situation like me stay away from UZBEKISTAN AIRWAYS.

Their representative in Dushanbe International Airport tried to extort more money from me than the…read moreservice costed and wanted me to pay cash. After I refused he started threatening me and cursing. I reported it to the company and they basically did nothing. Just sent me some bs reply. They never get back to me with investigation follow-up and stopped answering to my emails and online chat. I'll walk than use this airline again!

I've posted about UA before…read more Suffice it to say that, if money is a factor, I would far rather fly economy on JAL, ANA, Singapore, Emirates, Qatar or any other respectable CIVILIZED airline than on United or most other US flag carriers. I suggest that you do the same. I believe that it is better to have a seat that does not lie flat but have decent food (i.e. food that doesn't test your gag reflexes), flights that leave and arrive on time, clean restrooms, and pleasant staff, not to speak of your baggage arriving on the same flight as you do, then stretching out with worry feeling aggravated throughout the entire flight. I'll leave it up to you which is more important - lying flat or your sanity. Choose wisely!

3:32 flight was boarded loaded and ready to go. Airline then ordered everyone off the plane and…read moreinformed everyone that weather at Newark was the issue. Radar/weather app at the time did not indicate that. Passengers were told we would reboard at 7pm. Once again plane was loaded but delayed by some " luggage issue". At 9pm the plane having been already lined up on tarmac was returned to gate. The thunder storm by now had actually reached Newark (3-4 hours after we were due to arrive initially). Plane was reboarded for the the THIRD time at midnight. We arrived at Newark at 2:40 am. 11 hours late!! Terrible operations and logistics. No meal vouchers no info on hotel accommodation. Not exactly " one shining moment" I expected more from United

I got to enjoy a flight from San Diego back to jfk in their Mint seats and was very impressed. This…read moreis my first time ever flying JetBlue and I mainly selected them as United could not guarantee a lay flat seat for my red eye flight back to nyc so while looking for other options JetBlue became the winner. I had zero issues with check-in, security or boarding. Everything was so quick and seamless, the terminal for JetBlue is terminal 1 which doesn't have anything to eat. Unlike terminal 2, which has the lounge. Either way it didn't matter much to me given the time of my flight. When I boarded the plane I was shocked the flight attendant came to show me how to navigate my seat. I have never gotten this from neither Polaris nor Singapore airlines! We were always left to figure out how the seats work on our own! It was refreshing! She was so kind and friendly. I felt really welcomed. I opted not to eat anything and fell straight asleep right after takeoff and lay flat my seat. It was a very comfortable ride. And an extremely smooth landing. Kudos to JetBlue you definitely have won over a new passenger!

SERIOUS WARNING -- JETBLUE VACATIONS & CHASE…read more Our experience with JetBlue Vacations on June 19, 2026 was extremely disappointing. We paid in full in May for a package including a flight from New York to Los Angeles and an eight-night stay at the Orange County Airport Hotel in Santa Ana, CA. Before arriving, we called the hotel to advise that we would be checking in late, only to be told they had no room available and not to come, despite our prepaid reservation. When we tried to resolve the issue, hotel staff were rude, dismissive, and hung up on us. We immediately contacted JetBlue Vacations, but despite repeated assurances that they would resolve the situation, they took no action. After 1:00 a.m., we were forced to find another hotel ourselves at approximately 2:00 a.m., pay a last-minute rate, and incur duplicate hotel expenses. After weeks of communication, JetBlue still failed to make us whole, leaving us approximately $700 out of pocket, plus significant stress and lost vacation time. We then disputed the charges through JPMorgan Chase and provided documentation proving we had prepaid for both the flight and hotel and that the hotel accommodation was not provided. Chase ultimately told us that Visa declined the dispute. Despite our documentation and repeated requests for assistance, we felt Chase failed to advocate for us or protect us as customers. Our warning: Think twice before booking through JetBlue Vacations, consider avoiding the Orange County Airport Hotel, and carefully research Chase's dispute-resolution process before relying on them for significant travel purchases. We paid for a vacation and did not receive what we purchased. JetBlue Vacations, the hotel, and Chase all had opportunities to do the right thing. In our experience, none of them did.

First time using this airline, I arrived at JFK at 11:15 am to find ITA check in was not even setup…read morefor checking in sign at counter said they would open at 12:30pm. Once they opened and were called to the counter with our carry on we were told we had to weigh our carryon and then wifey and I were told our bags were overweight fortunately the woman who checked us in told us she would not charge us for the bags. So I will say our individual person who checked us in was friendly enough. Gate 2 is nothing like Aer Lingus terminal 7 they have individual charging stations at each individual seat this terminal 1 gate a has 2 stand alone charging stations. Disappointing.Now the flight I've never flown internationally where the captain did not explain what he was saying in Italian to English at one point while I was asleep he made an announcement in mid flight in Italian but never translated so I went back to sleep since I didn't see people panicking. Once landing they have a very repetitive way of entering the country called EES just implemented in October of last year. Entry/Exit System. First YOU scan your passport not knowing which way to insert it is one of the problems once you do that the same machine takes your picture then you press down on a fingerprint pad minus your thumb and then your'e done... or are you now you go to a set of glass doors and repeat steps one and two then the first door opens and now you are standing in front of door #2 and must now use fingerprint pad again to get through door #2 sometimes it takes a while, then there you stand on line for the officer to acknowledge you lies took about a minute to look up and say you can go on through no longer stamping your passports. You are allowed to stay 90 days or else who knows. After all that now you can retrieve your luggage about a 35 minute process and luggage still hadn't started sending luggage up from plane.

I wonder if in the hiring process they ask people to be disrespectful and rude, then that's their…read morecandidate for the job. Incompetency runs rampant . We had a member of our traveling group fall seriously ill. The return ticket home was to have a medical hold. It appears that no one in the organization knows how to release a medical hold. When we asked a question, the staff literally hung up on us . Speaking to others who had the misfortune to use this airline , it has happened before . The passenger finally had to purchase a new one way FULL FARE ticket if they had hopes of arriving back in the US. The fares are average but this airline is run like a low level discount airline.

Worst experience ever. Booked ticket 9 months early. Then, at the gate, put on standby. We were…read moredirected to call customer assistance... no answer. Arrived in Spain, Bags missing. Eventually, they arrived 3 days late. At least the cabin crew was nice. I wish they ran the airline.

Flying LEVEL to Barcelona was the WORST flying experiences in my life. There is basically no…read morecustomer service. The so-called customer service number is inoperable. The seats were worn and extremely uncomfortable. There is no wi-fi, no in-flight entertainment and they don't even serve water on a EIGHT HOUR flight. WATER! If you pay for assigned seats...Level will change your seat without notice with no recourse. Every aspect of flying is an up-sale and the staff is rude and unprofessional. The plane did not even have a logo on it! Just a white plane that looked old and dilapidated. DO NOT fly this horrible airline under any circumstances. I do not recommend LEVEL and will advise all I know to never use this airline.

I have only flown with WestJet twice, both to Canada. I don't really leave any reviews but this…read moretime, WestJet airlines deserve a good review, mainly the two staff, Paula Robles and Jhon Camacho. They helped me get my daughter's Lululemon wallet keychain with her card/money/airpod in it all intact. We actually had let it go already because we had no way of knowing where she left it. After a month, unexpectedly Paula called me while at work, I didn't even pick it up because it was an unknown number and she left a message. Long story short, we got it back and my daughter was very happy. We are so grateful that there are still good people out there who goes above and beyond. More blessings to you both! I will fly again with WestJet hands down. You both are very much appreciated.

Truly awful flight from JFK to Tokyo last October…read more The premium economy seats were quite uncomfortable and the food was unbelievably bad. Also, the service was shockingly poor from the flight attendants. Meanwhile, the flight back from Tokyo to Chicago with premium economy was very good. We would never do premium economy again from NYC. We wonder why it gets such rave reviews

I fly JAL within Japan, to Southeast Asia, and to the United States. I have used business class as…read morewell as economy. No matter where I have flown with them or what class, my flight has always been SUPERB. I have never had a problem with their flight attendants, who have gone out of their way to deliver great service. On top of that, their food is fantastic, and not just in business class, but in economy class as well. On the flight from Tokyo to JFK (NYC), they put out a lot of snacks in the back of the cabin, so passengers could help themselves. This was on top of the two great meals that we had. The restrooms were spotless, no odor, and a pleasure to use. Yes, the cost of a ticket with JAL is more than that of many other airlines, such as United, but you get what you pay for. I have also used United, and my review is there for you to read. Needless-to-say, I did not give them 5 stars. Use them at your own risk. So definitely, if you have to choose between JAL and another airline, JAL is the way to go, unless, of course, it is another respectable, civilized airline such as Qatar, Singapore, or Emirates. May I suggest that if it is a choice between business class on, say, United, and economy on JAL, that you choose the economy on JAL. You will have far better service, a much more comfortable flight, and be able to arrive to your destination with your sanity intact! 最高の航空会社です。全く問題がありません。