Nothing but a scam !!! Beware Cheap mass produced jewelry from China Can get it a lot cheaper onTemo website. But still from China. Crap craftsmanship !! read more

ABSOLUTELY A SCAM!!! Advertised as custom, artisan made jewelry from a small business in Sedona Arizona. It Is actually JUNK, mass produced in China. I did some research prior to purchase, but not enough. Rings are the wrong size or improperly sized, all rings are a different size. I did not receive a pair of earrings that initiated my interest, substituted a pair of earrings. Earrings posts are too short to fasten securely. One pair of earrings is damaged. This is nothing more than an attempt to secure credit card and/or banking info in exchange for junk merchandise. read more

TURD factory. They are selling Trash and DO NOT SHIP ON TIME IF EVER. Had nothing but problems from the start. CHEAP AND NO SHIPPING

The jewelry is cheap and they sent me the wrong size. When you want to return the items, they go to China and not Sedona, Arizona. So it would have cost me $70 to return my jewelry and my product cost was $77.38. The postal employee told me to chalk it up to a lesson learned. I contacted my credit card company and they did an investigation. They said I would have to pay the amount of my bill because of what Emma and Mia's return policy states. So please do not order from this company!!!!!!! read more

Ring was received missing stone. overall the items I ordered are very cheaply made. Cannot get a replacement ring, they won't accept my photo of the damaged item, telling me poor quality photo (sorry iPhone, Emma doesn't like your camera quality). Would not recommend. read more

I just got what was supose to be the vintage 4 tier zirconia silver ring and got crap that look nothing like it !!! Im gona try for my $ bk or give me what i ordered, plus there # is out of order now so I will hv to hv it investigated by My bank and pay pal this is real WRONG!!!! read more

SCAM, SCAM, SCAM! They sent use the wrong size and ring design. Cheap and bulky. If we sent the ring back (to China) it would cost more than the ring itself. They do not offer a return label and they will not pay for return postage even the they screwed up the order. They offered a 20% refund for something we have no use for. Keep away from this scam company. Useless customer service!!! read more

GOOGLE THEM!!! IT'S A SCAM, people!!! Just garbage from China. NOT "handmade" by the two little old ladies, AS THEY CLAIM!!! ALWAYS DO YOUR RESEARCH, FIRST!!! BEFORE pulling the proverbial "trigger"!! SEE REDDIT reviews!! It's PACKED WITH people just getting ripped OFF for a LOTTA money and items ARE garbage and simply fall apart OR break. NONE OF it is "gold" NOR even "silver"!!! REMEMBER!! "IF it sounds TOO good to BE true?? IT ALWAYS IS!!!" And YES, I HAVE CHANGED the second sentence from "probably is" TO a straight "ALWAYSIS" TOO good TO be true!! And RIGHTFULLY SO!!! read more

The rings I ordered are cheap looking and bulky. The size isn't right,it doesn't matter beside I will not be wearing them. I need to find a 6 yr old girl to play with them. I do not leave bad feedback unless I feel I have been ripped off. Beware! read more

HORRIBLE! CHEAP jewelry...not handmade! This is a scam. Jewelry is from China or Korea.

I wish I had read these scathing reviews before ordering a ring and earrings, especially since Emma and Mia are retiring! I ordered mid-June and haven't received my order, arriving via Jewel Shipping, the small package jewelry shipping company. I emailed the company after 2 weeks and they replied with a bland "sorry, it's on the way..." gave me the tracking number to check. The tracker says the order was delivered yesterday!! Nothing, neighbors didn't mistakenly receive the package. DON'T WASTE YOUR TIME ON THIS SCAM!!! read more

I ordered a ring. What I received was not what I ordered. They offered me a 10% discount and I keep the ring. They stated that to return the ring it would cost 70% of ring value. This only angered me more. I would not buy from them again. read more

Broken chains, poor customer service. I have spent thousands of dollars with this business and thought I'd developed a good relationship with a staff there. and October 2023 I purchased a chain for myself that was recommended by the owner and liked it very much. Within one week, the chain broke, I brought it in and the staff remembered me and gave me five dollars off my repair. About three weeks later, the chain broke again in the same place and I brought it back in for repair. The staff was apologetic and repaired the chain again for an additional discount. About three weeks later, the chain broke again and I drove in again for repair. I wear two chains on my neck and my second chain, purchased from somewhere else, has never broken even one time, though it is thin and the exact same length as the chain that has had many issues. I returned to the business for the third time, driving about 30 miles, and shared what happened with the staff. I was told they would fix the chain for free, and when I asked about trading the chain and purchasing something heavier for more money, I was told I would only be given a fourth of the value of this chain, though it was recently purchased, and they are aware of all the issues I've had. I did not feel this was fair and conveyEd this to the owner and we got in a pretty intense conversation. He told me that he would not take any responsibility for what had happened and that I must be a fault for the issue with the chain, though I described to him in context what I laid out above. He was condescending, saying I don't know about jewelry and not being empathetic or showing value toward me as a customer. I expressed my disappointment, and when I said that I thought that we had cultivated a better business to customer relationship, he told me it was all about the numbers. I will not return, the exchange was embarrassing, and I understand that you get what you pay for, and should recognize where you are. As minorities, I thought we could relate in this way, and show a better regard for one another, but their treatment showed me otherwise. read more

Don't walk, RUN AWAY. I came to get my pendant clasp switched out for a bigger one & they switched them out & did not return the original 14k clasp that originally came with the pendant. They gave me a knockoff & when I showed a picture of the original clasp Tim was very rude & laughed. Take your $ elsewhere. Terrible attitude / customer service & they rob you. read more

I bought a bracelet for my little one and not even a week later it broke and the name faded off and it kept falling off his hand after that so i just kept it as a memory read more

cheap cheap jewelry. My daughter bought a ring and the next day one of the gems came off. We had it repaired. She bought another ring and two gems fell off. Went to get it repaired and the guy blamed us for it falling "you must have done something to it" the owner was charging us $25 to fix (half the price of ring) . Overall bad service!!! Bad jewelry! read more

Rude people! Never again! Don't even think about getting their service they are only nice if your buying other than that they are very rude.... smh ridiculous people working there ! Why are they even in business ?!?!? They have ugly cheap quality gold !! read more

This is the worst place ever...i came here and purchased a chain that broke i took it to get get fixed of course they charged me it was only 6$ but i came back in under 10 mins to pick up my chain and they didn't know what chain was mine..... what type of business is this! Never again will i purchase with them you better off going to Walmart read more

Emma Jewelry - Jewelry Near Me - Moreno Valley, California

See all

Worst place to buy jewelry from. I bought multiple stuff from them one including 14k charm literally not even 3 weeks with it and the part where the chain hold it broke. Came in to the store for a replacement or refund and a male guy trying to charge me extra money just to fix it when I told him how if it didn't even last 2 weeks when it had already broke. Just Ridiculous . Don't buy from this place.. Jewerly doesn't even last 2 weeks... and it's "14k Gold" read more

Extremely rude and unprofessional. My wife asked for a price to change couple watch batteries. The lady behind the counter got upset when she wanted to check the place she usually goes to as well. The other place did not have the tool for my watch so I brought mine back. The lady told me to "go away". I couldn't believe it. I had to ask her again, as I thought she was joking. She told me bring the other watches back and maybe she would talk to me. Unbelievable! read more

Do not come to this place!! If I could give it 0 stars, I would! The people that work there are extremely rude and don't even let you talk when you are trying to ask something. The man that was helping us said that we probably couldn't afford one of the rings that he showed us. And just for that we ended up not buying it. This was definitely the worst customer service experience I've had. Never coming here again. read more

I've always seen this establishment as it's right by the entrance. I went today Sunday Feb 10,2019 as I was looking around I was asked if I wanted help I had a simple question for what I'm guessing is the owner she's an older Asian lady with glasses by far the rudest sells person she responded to me very rude and was mad when I asked her about gold she turned her back on me as if she was very busy. I hope you read this my family and I will never do any business with you ever. read more

DO NOT COME HERE!!! I came to get a chain fixed and they ended up stealing gold from the chain and it came back 3 in shorter. I tried to explain the problem to them and they blamed me saying i was "making it up" and "lying" read more

Horrible service. She charged me an extra $10 when I used my debit card and I asked her why and she said it was tax and I calculated it and it was not the tax rate. Then a man was telling the guy that he was not being treated properly because his son gave them the money first to clean his jewelry and he wanted to teach him to pay last instead of upfront so you are treated with dignity. Also while I was there someone walked up with a lot of jewelry on and she tended to them immediately read more

Worst customer service ever. Bought my daughter some earrings but the way they close wasn't safe they kept falling off so i took them back and ask for a hook added of something to help it from falling off they got mad and told me to try using both hands to close it so i said i just want to exchange it for a better pair I'll pay difference it was only 3 weeks after buying them they walked away said no no nothing and i said god bless and walked away. read more

This place is bullshit I was in the area stopped by the Rio Ranch mall where Emmas jewelry is located bought 2 items from them for quite a bit of $$ some days later had in appraised and the items were FAKE! !!! I'M furious this place is a pile of shit the BBB needs to be visiting this place ASAP!!!!!! read more

This place is very suspicious. Where do i begin. I went there on a friday to purchase a very expensive necklace. The older w8 me if i pay with a credit card because they will have to pay too much taxes. So i left. I later on called them back and spoke to Tim (the son) and said if i bring 3000 cash can i pay the balance on a credit card. He asked his mother 3 times to be sure and she said yes.. i drove to the bank. Got the cash and drove back to them. Now while im there to purchase the chain, they said they have to speak with their dad/ husband to see if its ok (after already telling me yes over the phone) the Dad/husband sternly said NO!!! He will only sell to me if i have $5000 cash! And will the left over small portion on a credit card. The son was trying to tell me they are insecure about accepting my credit card for anything over 1900 because they will have to pay too much taxes!!!!!!!!! They will be hearing from my attorney. I sense some discrimination. read more