I had a very positive experience with this staff in Bethel Park. I have had nothing but great service and dental work Dr Monaco is a gem read more

I've been a patient at Emmett since 2013 and recently had my teeth cleaned on 8\1\2022. My insurance covers cleaning, exam, and x-rays at 100%. I just received a bill for $73. It seems that Emmett is no longer in my network! For all these years I've never had a copay but they failed to inform me when I made my appointment that they were NOT in my network!!! I called to inquire and was told that I should have known! Clerk was almost rude about it. I had been tolerating their pressure to get other procedures done but just declined since I didn't think I needed them. Kinda like used-car salesmen. So after 9 years I and my wife are looking for a new dentist. read more

Had a member of my family go there for false teeth both upper n bottoms they charged 500.00 more for the bottoms because they said it was all bone on bottom had 2 b made special. So that was fine but they never fit the mouth at all. Went back 2 get them re done they said they made another mold 4 the bottom teeth waited for about 5 days they gave the exact same ones back n did not attempt 2 make them at all. Was very upset just left because was never getting the money back n can not ever wear the bottom ones. Out 3,500 dollars. Unbelievable. Do not go there. read more

I will never go to this dentist again. The woman who completed my dental procedure did a fine job but the billing department and customer service is atrocious (in my opinion). I would check out the Better Business Bureau website and search for Emmert Dental. I really really wish I would have done this prior to choosing them as my dentist. read more

The WORST administrative personnel I have ever encountered. They do not return phone calls. No ine seems to have any idea of what's going on. They do not bill insurance correctly (like legit, billed for the wrong side of the mouth). Never contacted me about an "overdue bill" until a year later. Threatened to send me to collections over $96, which, I should add, would have been paid by insurance had they billed it correctly. It's been more than a year since the procedure they billed incorrectly for, and now they can't get paid by insurance and want ME to pay for their mistake. Ludicrous. read more

UPDATE - DO NOT USE THIS DENTIST How do you convert five stars into just one? Ask the billing department at Emmert Dentistry. Because of them, I take back everything I said in July. The dentist was great, but the back office is so bad that I will never go there again. I paid my share up front, but Emmert billed the wrong insurance (in spite of clear directions from me) and repeatedly harassed me for more money even after I got directly involved with the right insurance company and got them paid. The latest indignity is that they want me to pay $15 for a copy of my x-rays so I can go see someone new. Note to the dentist: I paid for those x-rays. Those x-rays belong to me. You can pay to have a copy made for yourself if you want, but you cannot keep the originals read more

Awful experience. My dental insurance lapsed for about a year, so it was about 18 months since my last visit. My new insurance didn't cover my old dentist, so I thought I'd try Emmert. Google reviews gave them 2 stars, but I figured I'd try it anyway. Bad decision. First, I scheduled my appointment for 8:00 on a Thursday. The day before my appointment, they called to confirm my 10:00 appointment for Thursday. When I asked, they changed the time to 9:15 but claimed I was in the book for 10:00 am. When I arrived on Thursday at 9:00 (figuring I'd have paperwork to fill out), the doors were locked and nobody was there. I walked around the block to kill time and at 9:15 on the dot, the doors were open. I inherited bad teeth from my dad. I explained that to the hygienist. She then was condescending to me and asked me if I "ever floss". She was rude and clumsy - stabbing me with the metal scraper and spraying water in my face during the cleaning. I had to take ibuprofen for two days afterward because my mouth hurt so much after my cleaning. I have never had that happen before. The doctor came in, never introduced herself, and immediately pointed out four places where I'd need fillings. She was condescending and rude and said, "Whatever you're doing with sugar had got to stop." She made me hold a mirror so that she could point to all of the places where my teeth had decay. I was very embarrassed. They scheduled me for my four fillings but also mentioned a cap, a root canal, and more work. I left with an appointment for the following week and was almost in tears. I decided to find a new dentist. My new dentist said they could use my old x-rays from Emmert. I called and they said that I couldn't pick them up - they had to be mailed directly to another office. I faxed them a letter requesting that they be mailed. My new dentist never received them. It has been six weeks. I called today and was told that there is a $15 fee and that I can pick them up. Right before I left, Emmert called me to tell me that my entire chart is missing. I can't pick them up. I'm now going to have to pay out of pocket for a second x-ray because they lost my chart. Emmert Dental is the worst dental office I have ever visited. The people who work there are rude, disorganized, and don't have the skills to handle basic dental tools without causing pain. I would run, not walk, away from this place. read more

OMG stay away from this dentist!!!! They ask for money upfront even if you have insurance , overcharged me and if my insurance had investigated I would have never gotten my money back ( and that took six months) They are true rip off artists!!!! I am not the first they have done this to , find someone else reputable , better yet read the rest of the reviews unfortunately I am not the first or will I be the last read more

I was told I needed a "deep cleaning" that would take two visits with a hygienist, as well as a filling for a cavity between two teeth. Because they seemed to aggressively market the "deep cleaning" from the moment I walked in, I decided not to go back to this office. I'm glad I didn't. I visited another dentist (a family friend) who informed me that all of these services were unnecessary. They have a convenient location Downtown, but that doesn't make up for their aggressive sales strategy. read more

Dr. Rellis is pretty good. There is another dentist I don't remember his name but he was not great. Rellis isn't the most gentle dentist, but he explained things pretty well and answered my many questions. The dental hygienists here are decent in my experience (two cleanings and two fillings). The billing got confusing, but the people and receptionists were nice and worked hard to help me figure out what the problem was, and it turns out everything was fine, just a confusing experience. However, I'm switching in hopes of finding better. Right now, I don't think this place is as bad as its previous review said. read more

I had my first and last visit here yesterday. I waited in the lobby for 40 minutes after my scheduled appointment time. The receptionist and the hygeniest were very friendly and sincere. However, Dr. Monaco I saw for maybe 3 minutes at the most. She was very short and seemed to be rushing me after she claims I needed 2 crowns or I may need a root canal in the future. She did not discuss any other options with me, I left very confused as to why I would need crowns put on teeth that only have cosmetic defects. There are no cavities, and are not causing me any kind of pain. Also, the price quote for the crowns were outrageous. I know that's not a cheap procedure, but I called 3 other dentists to get a general idea of cost per crown and there's was the highest. I found out from a different dentist as well, that the insurance I have has an agreement with several dentists in the area and the price should not be that high. Get a second or third opinion. read more

THIS PRACTICE IS A JOKE AND THEY ARE CROOKS!! I want to start off by saying that I wish there were negative stars to give because this practice would certainly get a negative rating. I've been going to Emmert Dental in Settlers Ridge for a few years now, and this practice is the biggest joke, scam artists out there. I never write reviews but I am so blown away by what happened there, I couldn't let it go unsaid. Before I go on about the billing the entire staff is so unprofessional and rude. I went in for an appointment and waited 2 hours while the one dentist working bounced back and fourth between 3 people, rushing what he needed to do. Now on to billing, which these thieves really should be taken to court but none the less heres the story. I was over billed on multiple occasions, I used to work for an insurance company so luckily I know how to read claims. This practice committed insurance fraud by submitting a claim under my name which never was done. I had to get a filling and I was told at first I needed two, then after everything was said and done I was given three fillings which I was not made aware of before this was done (So I probably only received two fillings and was charged for three). The submitted two sets of claims one for two fillings and another for three fillings, which would be a total of 5 fillings which I do not have 5 fillings and actually never had a cavity in my 26 years of my life until I started going to this shady office. Besides them submitting two different claims to the insurance company I was then over charged by $98.00. Luckily I checked my claims and what I paid and it did NOT match up, not even close. I paid for this service on the date of service and they received the claim information maybe a few weeks later, I purposely gave it about a week to see if they would call and mention I was over charged, but of course not!! They kept their money! It is really sad to me that people can me so digusting and low. If anyone from the practice even reads this, it shocks me how you can sleep at night. You are stealing money from people!! read more

I went to the Market Square office because it's close to work. Friendly staff, but I'm pretty sure a good cleaning and checkup plus x-rays should not take 22 minutes flat. The hygienist was obviously rushed and/or flustered, was not very thorough - you can't scrape a mouthful of plaque off in under 3 minutes, you just can't - and was sloppy, spilling water down my neck three times and getting crap from the floss in my eye twice - I am not exaggerating. She was pretty rough too, especially with my gums. When I got back to my office, I had pink tooth polish residue on my face and spattered on my shirt. The dentist was nice, but she didn't scrape my teeth or really even touch them, just stuck a mirror in my mouth, looked for 10 seconds, and said I was good to go. Not sure I'll go back there. read more

By far the worst dental services I have ever received. I was given a prescription after a procedure and was told by my pharmacy that my insurance would not cover the cost of the prescription because this dental group is under investigation. I had to pay out-of-pocket for my antibiotic and called numerous times to complain before Emmert finally reimbursed the cost. This was just the beginning of terrible service. I later needed to have a cavity filled on a back tooth. I said I wanted a silver filling, as I knew my insurance covered it 100%. The dentist said he would check with the front office to see how much the white filling would cost, so I could decide which I wanted. He never asked, put in the white filling, and I had to pay $70 for it. I am in the process of reporting this dental group to my dental insurance company. Also, based on the recommendation from my prescription coverage insurance, there is currently an investigation going on with the Office of Inspector General, Department of Health and Human Services, and I plan on contacting them to file a complaint as well. I seriously think Emmert is after your money, and I would think twice before you schedule an appointment here. Additionally, if you need to get a prescription from them for any reason, make sure to check before you leave that it will be covered. I was told by CVS that no insurance will cover prescriptions written by them because of the ongoing investigation. read more

Don't fall for all the expensive "recommendions"; Get a 2nd opinion I will never see Dr. Carnevali again!!! He may be soft-spoken and pleasant, but he will tell you that you need tons of expensive dental work (root canals, crowns, redo existing fillings, etc.) I fell for it! I trusted him, then $3000+ later... I thought, how could that be?!?!? I see my regular dentist every 6 months? How is it that all of the sudden I needed all that work?!?!? My regular dentist was booked, but in hind-sight, I should have waited for an appointment with him instead of trusting Carnevali and feeling like I got robbed and taken advantage of. Also beware of their billing practices as mentioned in other reviews. I was over-charged by hundreds of dollars, when confronted, they couldn't find my chart/file, the girl who normally takes care of billing isn't available, etc. They finally made adjustments to my bill, but couldn't give me an itemized invoice. The adjustments were scribbles, hand-written additions and subtractions on the invoice, and numerous "unspecified" procedures/items, etc. Just my opinion, you can decide for yourself, but if they recommend root canals, etc., get a second opinion. read more

hands down the worse dentist office i have ever been to. They performed several procedures that were deemed "unnecessary" by my insurance company. Such as a root canal and several fillings. They simply did the procedure in an effort to get the work and get paid. Since they were deemed unnecessary in nature i am now going to be stuck with a $1,300 bill that both the doctors, and receptionist said would be covered. The insurance company even said they would cover the procedure normally IF I ACTUALLY NEEDED the work that was provided. Avoid Emmert Dental at all costs. Completely unprofessional office and staff. read more

Simply speaking, their billing is not transparent and they don't take the responsibility for their treatment. I should have paid more attention to negative reviews here and yelp before I changed my primary dentist. Here is a story. I had a new crown 9 months ago in Emmert Dental. Initially, they charged me more than what they agreed with my insurance company. When I found it, I called their office more than 20 times to get their explanation. Their office manager kept saying that they would reimburse it. After a few months passed, she finally changed the bill, instead of reimbursing a difference. She claimed that they missed adding an item that was not covered by my insurance company. Furthermore, they told me that I owed them. Early this year, the crown became loose and food stuck the gap. I made an appointment and visited their office to fix the problem. During my visit, I was told that they would not do so for free and I must pay for the treatment. Therefore, I had to call to the insurance company from Emmert Dental's office and confirmed that Emmert Dental should fix it and the insurance company would cover the cost. After they talked to my insurance company, they told me that the dentist working on that day was not registered to my insurance company (, which I did not understand clearly). They asked me to reschedule an appointment with a different dentist and come back later. My experience with Emmert Dental is extremely frustrating, though I cannot generalize my case. read more

DON'T GO HERE-- Last year I had to get my front tooth filling done and I didn't have to pay anything that time -the secretary confirmed. After 4 months for the same tooth fillingc ame out and I had to go get the filling done again-I have the same issuance as last year so of course I would think I didn't have to pay this time. They did the filling for my front tooth-and they told me I have to pay around $375. They sent me bill saying I am due that...when I called the lady said they can cut it down to $75 because I called. I told them to send me a bill again and the lady said no, they will not do that. They said it's not covered by my issuance and it's a cosmetic thing that I got it done. Before I went in that day I asked the lady IF I am going to be charged -let me know-no one said anything till I came out. Horrible service and horrible experience with the secretary and Doctor there. I would NEVER ever recommend Emmert Dentists and I think they are very shady in the way they don't tell you up front what your appt is going to cost, even though they say they will always inform you. read more

I'm new to Pittsburgh and found this dentist on Google. Saw some good reviews. I made an appointment for a routine checkup and cleaning - my last one was 6 months ago. I'm not having any pain or problems. The hygienist repeatedly told me how well she was cleaning my teeth (no one ever has before?), then the dentist, Dr. Morse, told me I needed 2 root canals! I said, what? I'm not having any pain or anything. She asked me if I had "drainage." I said yes, sinus drainage. She took x-rays and pointed to 2 back molars and said they were draining into my sinuses. First of all, what drains UP? Isn't that defying the laws of gravity? Second, I told her I've had sinus drainage since I was a small child - over 40 years, before I even HAD those back molars, I still had my baby teeth! She said I needed 2 root canals to the tune of $2,000+. I went home and called my previous dentist back in Florida. He got out my chart and my x-rays and said he didn't see anything that he thought could have progressed in 6 months to the need for a root canal. I said, "Should I get a second opinion?" He said, "I would." So I went to another dentist. He took x-rays, and also some other tests Dr. Morse did NOT take, and said, "You don't need a root canal." He did indicate I needed one of my fillings replaced, so I came back and had that done. He said there was some decay under the old filling, so he had to do a little more drilling, but no need for a root canal. RUN, RUN AWAY from Emmert Dental!!! read more