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    Emmi Roth

    5.0 (1 review)

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    3 years ago

    Helpful 36
    Thanks 9
    Love this 34
    Oh no 1

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    People searched for Cheese Shops 1,105 times last month within 10 miles of this business.

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    Metcalfe's Market - Premium ice cream

    Metcalfe's Market

    3.6(52 reviews)
    6.2 mi
    •$$$

    I thought I was lucky . When I left it was drizzling but at end of shopping, the rain was…read moretorrential like. The manager and workers were so helpful. I like how they brought me to a product on request. when I asked at the service desk, I was inform of the Hugh floods near the beltline. It was not such an issue by the store then. When leaving, the rain was so heavy, like a waterfall. Thankfully the clerks were standing by the door, ready to walk with me to the car., holding an umbrella. They got so wet just loading the groceries in the car. Now that's service !

    Let's talk about VALUE. Metcalfs by most food estimation. Is a "premium" grocery store. They get…read moreby on high priced good compared to their completion . One would assume they can do this by offering better quality goods and higher service. That being said. I find the store lacking. I often will go to the deli counter on lunch hour to get a half a pound of salad . Fine. The man they have working the counter has his unique thing he does that makes me physically ill. He basically "hocks a luggie" in his throat. I'm sorry. That's just disgusting. I won't delve deeply beyond that on him other then to say while he "gets the job done" he's does so with the absolute minimum in personality . Why have someone at a service counter who can't be "friendly" with customers. I really question the management because I'm sure they are fully aware. At least they SHOULD be. So that being said I went there today to get my lunch and a couple of other things. Business as usual. I didn't hear him clean his phlegm today so I felt really lucky. So I get to the front and they have lines and I go to self check out. Fine. I quickly scan my stuff and attempt to pay. The register asks if o want cash back, so I say yes! Of course I would! Then I see that they have these posted signs that say no cash back. So the machine has a melt down. I wait a couple of moments . And this middle aged woman ...with gray mid length hair comes up behind me to "help". She doesn't greet me or apologize she proceeds to scold me. And I defend my self and say , well the machine said I could , apologizing. I really didn't care if I could get cash I just did cuz the machine asked. So I'm like that's confusing for the customer to this woman. And she starts pushing back at me and I simply said" well, let's fix and move on". I just wanted to get though to move on in my day, cuz you know, I have to make money to pay the high prices at Metcalfs. At that point she took offense and said "you don't have to talk to me like that". And I got confused. "Fix it and move on" apparently is a foreign concept for the folks at Metcalfs. Okay. So at that point I'm done. I talk her to let it go . I thank her and tell her to have a nice day and I won't be back. I at that point leave and head elsewhere for lunch, I got Chipotle . Fair. As it was I decided to call the store and let them know ...the manager ... Chris ...who seemed very distracted and busy on the phone. So I think it's fair to say also not focused on the customer experience. I let him in on my experience. He apologized and asked me to return . I told him , no thanks. As it turns out the transaction did go though and the manager had to call me back to come retrieve my monies . Which I am loathe to do. You know as consumers we all have choices and we make those choices on something called "value". That equation is essentially a comparison analysis of price and perceived benefits . At this , based on prior and today's experience, Metcalfs fails. They get by on pretense over substance. I will not be retuning.

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    Metcalfe's Market
    Metcalfe's Market - Uplands cheese

    Uplands cheese

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    Chocolates

    Knoche Butcher Shop - incredible customer service - photo by sherry bahr

    Knoche Butcher Shop

    4.0(18 reviews)
    6.0 mi
    •$$

    I am disappointed that the staff allow customers to enter and purchase items without always wearing…read morea mask. And, when asked about this, the very nice checker said "We have to serve them." I also am disappointed to see the men at the meat counter with masks below their noses and chins. I have decided that I need to stay away until they are more serious about everyone's health, or until the end of this pandemic. I have been a regular customer for years and have always felt well treated. This, however, has made me frustrated and I must draw a line.

    My go to place for meat. (it took me forever to find such a place in this butcher-less town)…read more Everyone in this town think Jacobson brothers is the place to turn for their butched meat needs. I think this is mostly because ya'all think there is a correlation between the dollar amount and meat quality. Jacobson brothers did not come to the rescue when I needed a 8 pound fresh ham to brine. Knoche's did. Knoche's seems to carry every part of the cow and pig. Some parts are not on display in the case, and are hidden away in the basement freezer. I found this out on my most recent meat hunt -- for short ribs. Ask the the cute aproned men to run down and get them. While not the cheapest priced cuts in town, they are reasonably priced and fairly high quality. Furthermore, you can feel good shopping at a locally owned joint. They also have family recipes of chili, potato salad, bratwursts, etc that I am always tempted to try.

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    Knoche Butcher Shop - Photo / sherry bahr / madison

    Photo / sherry bahr / madison

    Knoche Butcher Shop - Photo / sherry bahr / madison

    Photo / sherry bahr / madison

    Knoche Butcher Shop - Photo / sherry bahr / madison

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    Photo / sherry bahr / madison

    Emmi Roth - cheese - Updated September 2026

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