I thought I was lucky . When I left it was drizzling but at end of shopping, the rain was torrential like. The manager and workers were so helpful. I like how they brought me to a product on request. when I asked at the service desk, I was inform of the Hugh floods near the beltline. It was not such an issue by the store then. When leaving, the rain was so heavy, like a waterfall. Thankfully the clerks were standing by the door, ready to walk with me to the car., holding an umbrella. They got so wet just loading the groceries in the car. Now that's service ! read more

Let's talk about VALUE. Metcalfs by most food estimation. Is a "premium" grocery store. They get by on high priced good compared to their completion . One would assume they can do this by offering better quality goods and higher service. That being said. I find the store lacking. I often will go to the deli counter on lunch hour to get a half a pound of salad . Fine. The man they have working the counter has his unique thing he does that makes me physically ill. He basically "hocks a luggie" in his throat. I'm sorry. That's just disgusting. I won't delve deeply beyond that on him other then to say while he "gets the job done" he's does so with the absolute minimum in personality . Why have someone at a service counter who can't be "friendly" with customers. I really question the management because I'm sure they are fully aware. At least they SHOULD be. So that being said I went there today to get my lunch and a couple of other things. Business as usual. I didn't hear him clean his phlegm today so I felt really lucky. So I get to the front and they have lines and I go to self check out. Fine. I quickly scan my stuff and attempt to pay. The register asks if o want cash back, so I say yes! Of course I would! Then I see that they have these posted signs that say no cash back. So the machine has a melt down. I wait a couple of moments . And this middle aged woman ...with gray mid length hair comes up behind me to "help". She doesn't greet me or apologize she proceeds to scold me. And I defend my self and say , well the machine said I could , apologizing. I really didn't care if I could get cash I just did cuz the machine asked. So I'm like that's confusing for the customer to this woman. And she starts pushing back at me and I simply said" well, let's fix and move on". I just wanted to get though to move on in my day, cuz you know, I have to make money to pay the high prices at Metcalfs. At that point she took offense and said "you don't have to talk to me like that". And I got confused. "Fix it and move on" apparently is a foreign concept for the folks at Metcalfs. Okay. So at that point I'm done. I talk her to let it go . I thank her and tell her to have a nice day and I won't be back. I at that point leave and head elsewhere for lunch, I got Chipotle . Fair. As it was I decided to call the store and let them know ...the manager ... Chris ...who seemed very distracted and busy on the phone. So I think it's fair to say also not focused on the customer experience. I let him in on my experience. He apologized and asked me to return . I told him , no thanks. As it turns out the transaction did go though and the manager had to call me back to come retrieve my monies . Which I am loathe to do. You know as consumers we all have choices and we make those choices on something called "value". That equation is essentially a comparison analysis of price and perceived benefits . At this , based on prior and today's experience, Metcalfs fails. They get by on pretense over substance. I will not be retuning. read more

This is a neatly organized higher end grocery store. I stop by generally to get their Scottish salmon which is $26/lb. But the quality is good. I usually get meat and chicken as well. They also have exotic Wisconsin specialties like Rush Creek Reserve Uplands Cheese and Potters crackers. The ice cream section also has high end ice creams like Jeni's. read more

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Great semi-upscale supermarket, albeit a bit pricey. They carry Madison Sourdough Bread!!! Excellent selection of quality food items.

First time at this store! The fresh food and prepared foods were great, as was the produce selection. Other areas looked a little more curated and had less selection. The store isn't large. They do have some special things, but it would feel hard at times to get everything you need there. Also, it was pricey! The store appeared clean and employees were helpful. read more

We order a multitiered cake from Metcalf's West Towne at 7455 Mineral Point Rd, Madison for our daughter engagement. Deciding on the options usually is a difficult process, but Ms. Kellie, the bakery section staff made it so easy, thanks to her expertise, patience, and professionalism. The outcome was far beyond our expectations. The look, the size, the taste, and yes, the cost was very reasonable too. Thanks to Ms. Kellie, Metcalf's Bakery at West Towne has earned new loyal, repeat, customer. Thank you so much. R. and Family read more

Metcalfe's Market - The beautiful multitiered cake. - Grocery Near Me - Madison, Wisconsin

I used to be a frequent Metcalfes shopper. No more. I know several individuals who were Metcalfes employees. They left due to various reasons. The people who commented that the employees look checkout? Yup, it's hard to remain engaged when you're NOT being supported on any level. Dairy, frozen markup in most high-end grocery stores is 20-25%. Metcalfes is anywhere from 32-42% right now in those areas. A normal deli has a markup of 30%. Metcalfes is 42+% (depending upon which location you're at). SpartanNash bought Metcalfes in May. Yet since they've been ordering from them, they rarely receive the items that were ordered (it's a freaking miracle if things that are ordered actually show up, period). If there are any Diet Dr Pepper drinkers out there. The 6-pack bottles were $6.29 the last day I shopped there. You can get the same product for $3.99 at Target as well as Farm and Fleet. read more

Metcalfe's Hillsdale recently sold out to a multi state chain of food stores based out of state. The downgrade has begun. Brand selection has diminished. Even asking them to stock brands previously carried usually denied. Checkouts with cashiers often are too few to minimize lines. Expanded self check out now uses offensive cameras linked to video screens at each kane, right in your face, hearing the warning that you are being video recorded as you check out. They literally nudge you to self check out then treat you like a presumed criminal. Customer loyalty over recent years is irrelevant now. You are no longer treated with appreciation as a customer by the out of state corporate owner. read more

I stopped at Metcalfe's West location recently to pick up a few coupon items and to check out their service, which had disappointed me before. The Midvale store has impressed me more favorably, but the West store is more convenient. The checkout person was not welcoming and was downright rude. When I stepped away from the register I noticed that the total was higher than expected and the receipt did not show the coupon price on an item. I stopped at the service desk to have it corrected, and the person at that desk was dismissive and equally rude. Metcalfe's West makes Woodman's look friendly, and Woodman's prices are much better. read more

First visit in a couple years and not impressed with the canned vegetable section...very limited. Person behind the deli meat department, in my opinion, shouldn't have been in that position. Dred knots covering most of his face, couldn't even see him. read more

This place is wonderful! Great place to grocery shop or stop in for lunch, or dinner to take home.

This is probably one of the nicest markets I have gone to! Its so clean and nicely setup. The interior does remind me of the Whole Foods market and I absolutely fell in love with this market. Comparing this market to Safeway, I will definitely choose this store anyday! Safeway is pretty known for expensive groceries. Yes, it is clean and near but after visiting Metcalfe's, I have to say this market deserves more recognition from me. I loved their produce section! Their produce is so fresh and priced just right. They do have a small organic section just like any other markets nowadays. Their meat department is super clean and the guys working there seemed very kind as well. They have a lot to offer and have many departments to look over. I can see myself coming here everyday if I lived here in Madison, even if I had nothing to purchase just because I love going to grocery stores just to browse around. Plenty of parking available and cashiers are friendly! read more

Excellent produce selection and product selection for a smaller supermarket. Friendly staff. Good sales and promotions. Be sure you get some $100 gift cards at the end of the year and sign up for their rewards program. They give $20 in rewards for each $100 gift card you buy, and you can buy them for yourself! Ambience is clean, aisles are adequate width, and they have little and big carts. The only "bad" thing is: Be careful in that parking lot! It's small and busy. read more

I usually shop in the West Towne Metcalfes. I picked up a few packages of meats before heading to the produce are and spotted one of my meat cuts in the butchers case for a $1.oo less per pound. I askd and they checked and said it was a mistake, they had that cut on sale the week before and missed the tag. The policy I've always known (and sold in retail and in supermarkets across 4 different states) is the store honors the price listed. I wasnt try to gouge them, but I did ask for one of the steaks at the shown price - I was refused. The price may have saved me all of $1.25, I put back all of the cuts I had in my cart and went to the front, talked with the manager. He asked if I had been taken care of, I relied no and that's where the conversation seem to end. Ive been to Metcalfe's for years... My brother asked if I would go back - My reply to him was, "Only with an attitude". There are other markets that I can shop at without my attitude being affected. read more

I like this place. It is more expensive and has less selection than some other grocery stores (ahem, Woodman's), but it has it's own thing going on and I dig it. They have this Food Miles program that tells you how many miles away much of their local items have traveled. If you like buying local (from produce to New Glarus beers) Metcalfe's makes it super easy. This particular location is almost finished with a nice remodel, and since it is the closest grocery store to me, I swing by often to grab that pesky item I'm all out of when cooking up a meal. Also of note, there is a Redbox at this store which I frequent. read more

Metcalfe's Market - Grocery Near Me - Madison, Wisconsin

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In an age of FedEx'ed groceries in a box, Metcalf's is here to remind us that grocery shopping offers inspiration to make something and new ingredients. I prefer this location over the Hilldale one only because the people here seem exceptionally happy to be working there and they're proactive in asking if customers need help finding something. Came across the Spotted Cow beer brats in the butcher section by accident and it changed my life. You'll never buy a 6-pack of pre-cooked, packaged brats again. Produce is always fresh and never goes bad prematurely like produce from Whole Foods or Costco often do. Liquor section is a little small but forgivable. read more

I've been here a few times. A great selection of groceries both organic and regular. I purchased some salmon and it tasted great. All of the first is fresh which is great for the midwest. They have an ok selection. No lines at the check out. read more

The 2 great spots to eat in or grab to go is located at the coffee cafe and the salad and soup bar. Having worked at lululemon for 3 and a half years, I would go here often to get my meals. They have a pretty fresh salad selection to choose from and their soups have never let me down! The people are the coffee bar are very nice as well and they have a punch card system where on Sundays, you get doubles punches! So make sure to go there on Sundays to get extra punches on your card. In the summertime, their mocha frappuccino is excellent!! It has just the right amount of sweetness. read more

Since this store has opened my wife and I have shopped there every Sunday. We love the produce, the meat/seafood but most of we get Boars Head cold cuts. Until the last 2 weekends I have had great experiences. But 2 weeks ago I reach the counter and the was no customers and one butcher. He was cleaning one of the five cold slicers. I called out to him and the rang the bell. He said to hold on and he would be right with me. Then he finished cleaning while I waited for 10 minutes and then he slice my cold cuts. I told the Assistant store manager on my way out. The next week went to the counter and there were 3 butchers and 2 customers one of the butchers was wrapping meat. I asked if he could help me and the deli manager said if you ask him nicely???? On my way out I saw the asst store manager and deli manager talking and I went right up and told the asst. store manager what happen . The deli manager said I did not say if you asked him nicely and I asked him if he was calling me a lair. He then went to say how short staffed they are... I guess the staffing is my problem and I need to understand or shop elsewhere. For all the money I have spent at Metcalfe's now all thios is my problem!!! read more

I have only been here once so far and that was because a little birdie told me they have sushi for $4.99 on Wednesdays. For that price, it was worth a shot! Let's just say I now regret knowing this tidbit of information because now I will have to adjust my weekly budget since I live so close. I thought the sushi was very good for "supermarket sushi" and well worth my $5. I would even pay the full price for it. Many of the rolls come with 10 pieces. I found the Tokyo Fantasy roll to be my favorite. Just beware that the $4.99 sushi is only the ones that have the big red sticker with "Sushi Wednesday" on it (this was unclear to me the first time around), though this doesn't necessarily mean the options are super limited. There seemed to be something for everyone that fell under the Sushi Wednesday special. I also have to say that the gentlemen at the sushi counter were very friendly and welcoming. I shall return for more sushi in the future!!!! read more

It's a nice store and I'm a regular but today the experience really was rude with big white haired cashier this morning. I spent 9.08 and reached for a free paper and she yelled at me. "You have to spend 10.00 to get a Fred paper!". Okay. I reached for tic tac and paid another 1.78. I think this is a bit out of line. I will continue to avoid her as I've had this rude experience with her in the past over another matter a few years ago. Easy does it metcalfes! And a holiday week! read more

Stopped at Metcalfe's Mineral Point looking for fruit nut crackers. I spent several minutes looking for fruit nut crackers. I asked Jordan for help, we looked all over the cracker shelves, bread, etc., no fruit nut crackers. I continue to shop, low and behold, Jordan appeared with the crackers. He certainly went the extra mile, thank you Jordan. read more

Visualize a Pick n' Save. The assistant manager boredly gazes out the window at the parking lot and sees me approach. "Quick! Scott's coming! Put Phil Collins on the speakers!" Me entering the store: *sigh*. "Fuckin' Phil Collins." I can think of no other explanation because I've heard Phil Collins on every grocery store trip I've ever made in my life, EXCEPT when I go to Metcalfe's!!! They play classical. It is so refreshing to not have to listen to shit-ass 80's soft pop when I shop. The place is never as crowded as other places can be. All those people who are clueless about personal space: blocking aisles while they dick around on their phone, blocking doors while they check their reciept, reaching between your legs to grab a can of green beans. Those guys all hang out at Woodman's. The store has a nice ambiance too. It's darker, not bleach-white and lit like a surgeon's table. This place calms me. They specialize in fancy prepared stuff, like artisan crackers, olives. cakes. It does those things well. As for regular food, the selection is not quite as good as a Phil Collins supermarket. The prices are a bit higher as well. A lot of produce is only available as organic. read more

I have an obsession with this particular location's triple chocolate brownies. Dense and fudgy, studded with chocolate chunks and topped with ganache, this is one of my favorites. It doesn't really remind me of a brownie so much as a slab of chocolate. Metcalfe's other location sells an item with the same name, but in the couple of times I've bought it it's been an entirely different product - a cakey brownie with thick, sweet, chocolate frosting. Yes, Metcalfe's is on the pricey side, but for a few select items it's worth the extra scratch to get something a cut above the competition. read more

I really love Metcalfe's produce, fresh seafood and ready-to-eat meals. While I love Willy St. Co-op, the selection of fresh seafood there is scarce, in my opinion. The bigger chain grocery stores around Madison are not better when it comes to fresh seafood. Metcalfe's fish counter is wonderful -- all the fish I've tried has been great quality, reasonably priced (considering that it's fresh/wild-caught) and tasty! Other than the fish counter, here are my opinions of the rest of the store: - Great deli selection and ready-to-eat meals: I've had the creamy coleslaw and some other salads from the deli counter, and they've all been great. (I like to LOOK AT the ready-to-eat desserts available at Metcalfe's, but I've done a good job avoiding the temptation to buy them, so I can't comment.) - Good and reasonably priced salad bar: I filled up a whole salad container that totaled $5 at the register. ($2.50/person = nice!) The items on the salad bar are fresh. - The aisles are okay: I actually feel that the organic/natural aisles at Woodman's provide better selection than the aisles at Metcalfe's. - The classical music over the speakers is lovely! I definitely recommend Metcalfe's to anyone looking for a great selection of produce, fresh seafood and deli/ready-to-eat foods! read more

It's nice a neat here. Just currently under construction near the registers so that kind of sucks. Looks like they are redoing their self-checkout area. Which was bad timing for me because I really didn't feel like socializing. Hahaha. Anyway, the items here are pretty pricey but they have good deals every now and then. They have a nice deli and produce area as well. Also, I really like their floral section!! read more

Metcalfe's Market - Emoji cupcakes!!!!! - Grocery Near Me - Madison, Wisconsin

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Lacks the charm of the Hilldale location but also less crowded. Metcalfe's is well known for their high food standards, customer service, and, as a result, somewhat elevated prices. The Mineral Point location makes no exception. Good selection of cheeses, fresh meats, produce, flowers, and imported "ethnic" foods. As a former Cub Foods, this store can feel a little cavernous (high warehouse ceilings) compared to the flagship Hilldale location. However, the wider aisles make shopping more pleasant during special events-: ne of the events at this location would have been extremely hard to navigate at Hilldale, but I encountered no problems here. As always, the prices at Metcalfe's are higher, so stay away from the common durable goods and stick to the perimeter and you'll be good! read more

Love this store! Fresh produce and bread is the best!

You have got to train the high school aged staff. That I've brought several (Metcalfes) bags should be a clue I don't want $40 of groceries jammed into two bags that bust before I get in my front door. Don't assume common sense exists, Metcalfes hiring and training people. read more

Every time I go to this Metcalfes I'm hoping it will be as good as the one at Hilldale, and every time I leave disappointed! Two biggies: (1) The fish counter. C'mon, you've been open over a year but its about 1/3 the size of the one at Hilldale! (2) The deli (sliced meat) counter-- at Hilldale there will be 3 people behind the counter, 6 customers being served, and you can get what you need in no time. At this Metcalfes, there will be 4 people behind the counter (2 doing who-knows-what-- wrapping something up, fiddling around with something), 2 customers being served, and it takes FOREVER to get through. That second point touches on the biggest complaint I have about this store relative to the Hilldale store: Service. The Hilldale folks have this locked down-- serve the customer first! The folks working at this Sentry have not been in their positions as long and really don't seem to have this same mindset. read more

I wondered for a year if this place would ever get up to speed. It seemed like the conversion from Cub Foods to Metcalfe's took forever - and every time I went, I left disappointed (because it wasn't even close to the fabulousness that is their Hilldale store). Well, glory hallelujah - it's finally finished! It's much larger than the Hilldale store - in fact, it feels almost cavernous by comparison. But that's not a dig - there's nothing I hate more than an overcrowded grocery store. The lighting is interesting - spotlit in the fresh food areas and deli, with standard overhead lighting in the supermarket aisles. Now, I have to say, I haven't done a "full shop" at Metcalfe's - and probably won't. Their prices on standard grocery items are MUCH higher than those at other stores in the area (Woodman's, most notably). But frankly, I don't think that's why one shops at Metcalfe's. It's for the lovely produce, great bakery and top-notch specialty items, as well as the terrific deli and ready-to-eat foods (soups, salad bar, etc). One of my very favorite things is that they always have chopped or shredded rotisserie chicken on their salad bar. Sometimes I by-pass the salad and just get a container of chicken - a welcome short-cut to a homemade frittata, risotto, or gumbo. (Of course, I probably shouldn't have mentioned that - because now everybody will do as I do, leaving me SOL when I need chicken.) In fact, I've developed a little Sunday ritual - grabbing a latte at a nearby coffee shop, then stopping into Metcalfe's for a little "coffee and" from their wonderful selection of local, artisanal pastries. It's a lovely moment of tranquility before I dive back into the work week. read more

Normally I don't think about reviewing grocery stores, but I feel like the meat market at this Metcalfe's deserves a shout out! Shopped there for the first time yesterday (I'm new to the area); I was looking for rib-eye steaks to grill for friends. Not only were they on sale, but the butchers took the time to explain the differences in the various cuts on display (choice to prime to Wisconsin grass-fed). And when I couldn't find the exact oz. size I wanted per steak (Yes, I was being awfully picky!), the butcher offered to hand cut steaks to my exact specifications! He even brought out the side of beef so that I could choose from the less to more marbled end (I chose the more marbled side). The steaks were absolutely delicious, they cooked beautifully. My guests said they were "Ruth's Chris" quality! I couldn't be more appreciative for such personalized service. read more

This was my first time in this Metcalfs. I was very impressed with the cleanliness and organization. I was, however, a little disappointed by the customer service. I passed several workers while looking for things and was not once greeted or asked if I needed help. read more

I have had an opportunity to visit Metcalfe's Market several times recently. I am always pleased by the atmosphere. They have a good selection and I often find something new to tempt me. I especially like all of the gluten free bakery options. The store to easy to shop and never too busy. My only complaint is that the staff could be friendlier and sometimes I can't find help when I need it. I look forward to going back again soon! read more

Convenient place to shop near home. Prices are comparable to Whole Foods. Great meat/seafood dept. they carry several local brands which I love. read more

The hot bar and asian bar offer some good eats. Be prepared to eat with your fingers though. This store is a beautiful environment but apparently they have chosen to subject its eat in customers to the cheapest flimsy plastic forks knives and spoons I have ever seen. read more

I have heard a number of good things about Metcalfes but have never shopped there until today. Overall it was sort of a mixed bag. Let me list the reasons why. First the positives: There is an emphasis on cleanliness right when you enter the store with hand sanitizers and also a clean floor and clean doors. There is a lot of room which is in contrast to other grocery stores that do not leave enough room for you to shop. They carry some unique selections on cheese, sausage and other items that you will not find at other stores. They have a nice bakery, meat counter and deli counter with adequate and knowledgeable staff. I bought a T-bone steak and it was truly delicious. Nice bags to carry my groceries home with. The negatives: Pricey. I found a number of items that were more than I usually pay for them at my regular grocery. Disorienting. One department blends into the next without a clear defining line. This is only in the outer areas of the store. Maybe this is something you can get used to if you shop there a lot. I got some filled doughnuts and they were way too sweet for me. Too much frosting and too much filling. One doughnut was difficult to finish. The bags are so nice but I wonder about their environmental impact and cost. Overall you can tell that people are really working hard here to make this a good store and I am personally glad to have them here in Madison. But, I get a strange vibe here and don't know for sure what it is. I love grocery stores, how they tantalize my taste buds and get me to consider buying new items. I didn't get this here. Instead I felt led toward high priced items and turned around this way and that. I almost never shop the middle of the store except for a few items so the outside is what needs to draw me in and keep me coming back for more. The one thing that did do this was the meat counter. Their cuts of steak were not only beautiful and thick but the ones I purchased were terrific. So I will stop back again if only for some steak. Update: They have cleaned up the front area so it is easier to navigate. This is a really nice store. I find myself shopping here more for some very good selection and great steaks. read more

I love, love, love this store and wish I had found it sooner! I prefer this location to the Hilldale one since parking is easier and the store is less hectic. At the Hilldale location, I have literally had to wait 15-20 minutes at times for the deli counter. I don't know about you, but I don't need lunch meat that badly. They carry Boar's Head lunch meat and will ask you how you like it sliced. Their produce is amazing, and to be honest, doesn't cost much more than the local store that is known for including free fruit flies with their produce. You don't have to worry about needing to throw it away after 3 days, so your money is saved right there. They have an amazing bakery section and also an amazing cheese selection. You can find quality butcher meats on sale for very reasonable prices as well if you watch their ads. I haven't tried their various salad bars, but everything looks really fresh. I would say that this is the best grocery store in Madison. read more

I love Metcalfes! We used to shop at the Hilldale location but it's a bit too far from us to be convenient. My wife and I really did not like the old Cub Foods but Metcalfes Market is totally remodeled and the quality has increased across all departments in the store. It's our first choice for grocery shopping because of the fresh produce and meat. The selection is excellent for a store of it's size. The staff is helpful and friendly as well. It's well worth your time to check this place out! read more

I'm a die hard Metcalfe's fan, and I recently became even a bigger fan of this location. They have so many gluten free options - even a bigger selection than the location at Hilldale, I think. It's also all in one place, which makes it easier to shop instead of searching and searching around the store. read more